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Flight Attendant Mock Interview

Question 26 of 37 for our Flight Attendant Mock Interview

Flight Attendant was updated by on February 10th, 2020. Learn more here.

Question 26 of 37

How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?

"If a passenger was snoring loudly enough to disturb the person sitting next to them, I would offer a new seat to the individual who was being disturbed. It would not be polite to wake the snoring individual. If a new seat was not available, I would offer them a complimentary beverage, movie, and some headphones."

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How to Answer: How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?

Advice and answer examples written specifically for a Flight Attendant job interview.

  • 26. How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?

      How to Answer

      Working as a Flight Attendant, you'll need to be prepared for any situation when it comes to working with passengers. Awkward, and sometimes humorous, situations will come up during your shift and you need to be able to handle them with ease. This situation can be common on long flights and your interviewer will be looking to hear that you'll be able to mediate this situation with ease to find the best solution possible for all involved. Assure the interviewer that you can handle these types of situations with ease.

      Written by Rachelle Enns on March 24th, 2021

      1st Answer Example

      "If a passenger was snoring loudly enough to disturb the person sitting next to them, I would offer a new seat to the individual who was being disturbed. It would not be polite to wake the snoring individual. If a new seat was not available, I would offer them a complimentary beverage, movie, and some headphones."

      Written by Rachelle Enns on March 24th, 2021

      2nd Answer Example

      "I'd find out what's the root of the problem is. Is the loud snoring interrupting his concentration? Is he trying to get work done, or is he trying to enjoy the movie? Whatever the case may be, I'll go ahead and give him some earplugs and a complimentary beverage and snack to apologize for the inconvenience. If that's not enough, I can also see if I can put him in a different seat."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Hopefully, there would be an open seat I could move them to, and if not offer them some earplugs or some great recommendations to some good music they could listen to on their cell phone or mobile device."

      Cindy's Feedback

      Ok, good problem-solving! Have you had a similar situation that required the exercise of diplomacy? You can enhance your answer with an example that shows these skills in action.

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