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Bank Teller Mock Interview

Question 24 of 25 for our Bank Teller Mock Interview

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Question 24 of 25

Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?

In the banking industry, keeping customers happy is a team effort. Share that you work together as a team to keep customers calm.

If lines are getting longer than you'd like, you can have someone mingle with customers in line, provide chit-chat to keep them happy, and they can check to see what services the customer is looking. Perhaps someone else in the branch can assist.

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How to Answer: Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?

Advice and answer examples written specifically for a Bank Teller job interview.

  • 24. Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?

      How to Answer

      In the banking industry, keeping customers happy is a team effort. Share that you work together as a team to keep customers calm.

      If lines are getting longer than you'd like, you can have someone mingle with customers in line, provide chit-chat to keep them happy, and they can check to see what services the customer is looking. Perhaps someone else in the branch can assist.

      Entry Level

      "Customer service is my specialty! If lines are long, or a customer is angry, I make sure they feel appreciated and heard. Most people just want to know that you understand that their time is valuable."

      Answer Example

      "When lines are long, I like to ensure that everyone on the teller line has a smile on their face and apologizes for the delay when the customer gets to the counter. Most of the time, a friendly greeting and recognition of the inconvenience are enough."

      Experienced

      "For one reason or another, customers tend to become edgy in banks. I make sure that I always have a smile on my face. I try to remember names as often as possible, so my customers feel important. In the case of an angry customer, it's always helpful to apologize and acknowledge their feelings."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I try to keep a positive attitude while talking to the customer. Even though they are angry, I will try to cheer them up to lighten the mood. Also, make sure we apologize since we are moving slow on our behalf."

      Cindy's Feedback

      Nice! Do you have an example of keeping an impatient client happy?
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