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Baker Mock Interview

Question 14 of 32 for our Baker Mock Interview

Baker was updated by on September 19th, 2016. Learn more here.

Question 14 of 32

Tell me about a time you went above and beyond for a customer. What did they request?

How do you go over and above, to help out a customer or to meet a unique request? Give a specific example to the hiring manager.



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How to Answer: Tell me about a time you went above and beyond for a customer. What did they request?

Advice and answer examples written specifically for a Baker job interview.

  • 14. Tell me about a time you went above and beyond for a customer. What did they request?

      How to Answer

      How do you go over and above, to help out a customer or to meet a unique request? Give a specific example to the hiring manager.



      Written by Rachelle Enns

      Answer Example

      "I had a customer come to me with 1 days' notice that she needed a wedding cake. Her original baker did not provide her with the cake that she wanted and she was very panicked about it. We worked overtime and went far beyond the call of duty to ensure that her cake was perfect, and ready for her big day."

      Written by Rachelle Enns

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I had a wedding cake request with only 24-hour notice but I fit her cake into my schedule and made it everything she had asked for."

      Stephanie's Feedback

      A wedding cake with only 24-hours notice?! That's an incredible accomplishment! I suggest developing your response just a bit more; you could close this out with a sentence or two that restates how seriously you take customer satisfaction, and that you'll always go the extra mile to ensure customers are happy.