How to Answer: Describe a bad customer service experience you have had in the past and how you handled it?
Advice and answer examples written specifically for a Secretary job interview.
14. Describe a bad customer service experience you have had in the past and how you handled it?
How to Answer
The interviewer would like to know that you understand the ill effects that follow poor customer service. Focusing on a time when you received terrible customer service is a great way to approach this question.
Think about a time when you received bad service. Explain where you were at, the poor service you received and how you reacted. Next, share how you would have handled the situation differently if you were the one in the employee's shoes, and mention how outstanding customer service is to maintain the company's positive reputation.
Written by Rachelle Enns on April 2nd, 2021
Entry Level
"I recently visited a lawyer's office where the receptionist was very dismissive. It didn't make me feel comfortable, so I ended up leaving and finding new representation. I understand that a secretary or receptionist is the first impression of any business which is why I will be ready with a warm welcome for anyone who comes through your doors."
Written by Rachelle Enns on April 2nd, 2021
Experienced
"I have had many bad experiences yet also some great ones, related to customer service. Generally speaking, the worse experiences have been in a mall or retail environment where little training is offered, and pay is minimal. I am sure to give great customer service because I understand that I am often the customers' first impression."
Written by Rachelle Enns on April 2nd, 2021