Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?

How to Answer
1st Answer Example
2nd Answer Example

The simplest answer here is 'no!'. The interviewer needs to hear that you are an ethical person and always follow the rules with customers. You should not be willing to ever break a company policy or rule to appease a tenant. Simply tell the interviewer that you have not bent the rules due to pressure from a customer. Next, share that you have an ethical responsibility to uphold the company standards, and you intend to continue doing just that!

"No, I have never bent the rules for a tenant. I am committed to upholding all company rules and policies and I would not make an exception to appease a tenant. Rules, policies, laws, and ordinances are put into place to protect tenants, customers, and all parties involved. These must be upheld to ensure everyone's safety and fairness amongst tenants."

"No, I've never bent the rules for anyone. It's important that the tenant understands that the rules are not negotiable. Once word gets around that the rules were bent in that tenant's favor, other tenants will start asking for exceptions as well, and soon enough you'll have chaos. If enough tenants start complaining about the way the building is run, I would of course look into the matter. But for the most part, the rules need to be enforced consistently for everyone's benefit."

Next Question

How to Answer: Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?

Advice and answer examples written specifically for a Property Manager job interview.

40. Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?

How to Answer

The simplest answer here is 'no!'. The interviewer needs to hear that you are an ethical person and always follow the rules with customers. You should not be willing to ever break a company policy or rule to appease a tenant. Simply tell the interviewer that you have not bent the rules due to pressure from a customer. Next, share that you have an ethical responsibility to uphold the company standards, and you intend to continue doing just that!

1st Answer Example

"No, I have never bent the rules for a tenant. I am committed to upholding all company rules and policies and I would not make an exception to appease a tenant. Rules, policies, laws, and ordinances are put into place to protect tenants, customers, and all parties involved. These must be upheld to ensure everyone's safety and fairness amongst tenants."

2nd Answer Example

"No, I've never bent the rules for anyone. It's important that the tenant understands that the rules are not negotiable. Once word gets around that the rules were bent in that tenant's favor, other tenants will start asking for exceptions as well, and soon enough you'll have chaos. If enough tenants start complaining about the way the building is run, I would of course look into the matter. But for the most part, the rules need to be enforced consistently for everyone's benefit."

Next Question