Bank Teller Mock Interview
Practice 25 Bank Teller interview questions covering cash handling, customer service, and security protocols.
Question 15 of 25
Describe a time when you really felt good about your workplace performance.
Entry Level
Experienced
How to Answer
Example Answer
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I feel great about my workplace performance when I show up to work a little bit early, help my colleagues with their overflow work, and put a smile on my customers' face every day. I have a strong work ethic and look forward to putting this to work for your banking institution."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last week I caught a major clerical error on an account of my favorite elderly client. She likely would not have noticed; however being on a fixed income, I know how important savings are to her. The error that I caught returned 500 to her savings account. She was so thankful."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
You could discuss a time you achieved a significant goal or received an award for top performance. Talking about a time when you calmed an upset customer can be an excellent example for this question as well.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I feel great about my performance when I successfully handle a customer complaint. One example is an upset customer I dealt with this week. I listened to every word the customer had to say. Next, I apologized to the customer with a calm voice and sincere heart. Finally, I offered the customer a reversal on the service fees associated with the transaction in questions. They left happy, and I felt great!"
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Anonymous Answer
One time I felt good about my performance was actually when I had to break protocol. I had to file a report, but I was not in my jumpseat for landing on a flight which is usually a BIG NoNo" But in a medical emergency, I was able to make sure that my position was well covered while making sure I was in charge of the immediate emergency that was occurring.
Stephanie's Feedback
This sounds like a tricky situation where you were required to break protocol due to a medical emergency, however, the wording of your response may feel a bit unclear for someone who is unfamiliar with your industry. I suggest sharing a few additional details on WHY this situation highlights strong workplace performance and what the outcome was.
Anonymous Answer
I am fulfilled when I am able to help a customer with a problem they have. For example, I had a customer call because her savings account was overdrawn due to stop payment on a check she deposited. She was having an issue performing a mobile deposit. I walked her through the procedure with success. She asked about getting the overdraft fee back. I got permission and the customer was thankful for my help.
Amanda's Feedback
Great job! You've used a pertinent example that illustrates your ability to provide exceptional customer service, take action to resolve an issue, and achieve a positive outcome that delighted the customer.
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