How to Answer: Tell us about a time you had to handle a difficult client.
Advice and answer examples written specifically for a Legal Assistants job interview.
4. Tell us about a time you had to handle a difficult client.
How to Answer
When you answer this question, you should be prepared with an example of a time when you had a difficult client. Be sure to tell the interviewer about the positive outcome and any feedback you received from a supervisor.
Written by Rachelle Enns
Answer Example
"I had a situation with a very difficult client just last week. We were handling his very complicated divorce and he was on edge. The client began to yell at me on the phone, demanding that he speak with his lawyer that moment. I was able to calm him down by simply listening and saying things like 'I understand'. I did receive positive feedback later on in regards to how well I handled that situation and the client ended up apologizing the next time he saw me."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Lauren's Feedback