Shift Supervisor

Starbucks Corporation, together with its subsidiaries (Starbucks) is the roaster and retailer of specialty coffee. It purchases and roasts whole bean coffees and sells them, along with fresh, rich-brewed coffees, Italian-style espresso beverages, cold blended beverages, a range of food items, a selection of premium teas, and beverage-related accessories and equipment, through Company-operated retail stores. Starbucks also sells coffee and tea products and licenses its trademark through other channels such as licensed retail stores and, through certain of its licensees and equity investees, Starbucks produces and sells a range of ready-to-drink beverages. The Company operates in three business segments: United States (US), International and Global Consumer Products Group (CPG).

Last Updated: February 8, 2014, 2:25 am
Mock Interview
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Seattle, WA
13.5 Billion
Shift Supervisor Interview Questions and Answers
1. Describe a time when you had to sacrifice quality to complete a job?
2. Name your three best qualities?
3. How can I trust you not to steal?
4. How do you expect to make a difference at Starbucks?
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5. How would you deal with an angry customer while you were busy completing tasks?
6. How would your references describe you?
7. Tell me about a time when you had to be a leader. How was the outcome?
8. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
9. Do you prefer working in a team environment or alone?
10. Why do you feel you will be better suited for this job than the other applicants?
11. Describe a time when you disliked company rules in your last job?
12. What is your best personal trait?
13. How well do you handle customer complaints?
14. How often are you late for your responsibilities, such as school or work?
15. Give me an example of how you delivered excellent customer service at your last position?
16. Do you have any friends or relatives that work at Starbucks?
17. Why would you like a position at Starbucks?
18. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
19. What would you do if a coworker asked you to help you steal?
20. What do you know about Starbucks?
21. How often do you give an A plus effort while working?
22. Why do you think you will like working at Starbucks?
23. When was the last time you contributed to a team effort and what was your role?
24. Would you like to be a manager at Starbucks?
25. Would you say you are a sociable person?
26. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
27. Where do you see yourself in five years?
28. What are some of your weaknesses?
29. Tell me about your experience working in the food industry?
30. In your opinion, what makes a great company?
31. Why should we not hire you?
32. Tell me about a time when you went above and beyond for customer service?
33. If you find a problem going on with two different employees, what would you do?
34. Why should we hire you?
35. What would you do to help the community if you could do anything you wanted?
36. How would you handle a rude customer?
37. What is your favorite item at Starbucks?