How well do you handle customer complaints?

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Answer Example

Assure the interviewer you're comfortable handling customers at their best and at their worst! 'The customer is always right' translates to 'the customer is alway empathized with and heard'. Taking this approach, go into detail about how you approach customer service. Share some examples of situations where you effectively handled the customer complaint, showcasing your mediation and communication skills.

"I am good at handling customers who are unhappy. I do have some training in customer relationships and dispute management, from my previous retail position. Do you have additional training that I could take? I look forward to learning more about your process and procedures here at Wal-Mart."

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How to Answer: How well do you handle customer complaints?

Advice and answer examples written specifically for a Wal-Mart job interview.

22. How well do you handle customer complaints?

What You Need to Know

Assure the interviewer you're comfortable handling customers at their best and at their worst! 'The customer is always right' translates to 'the customer is alway empathized with and heard'. Taking this approach, go into detail about how you approach customer service. Share some examples of situations where you effectively handled the customer complaint, showcasing your mediation and communication skills.

Written by Kevin Downey on July 9th, 2022

Answer Example

"I am good at handling customers who are unhappy. I do have some training in customer relationships and dispute management, from my previous retail position. Do you have additional training that I could take? I look forward to learning more about your process and procedures here at Wal-Mart."

Written by Rachelle Enns

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