30 UPS Interview Questions & Answers
Below is a list of our UPS interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How can we motivate you on the job?
How to Answer
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts make a difference. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"It's important to me that I felt capable and trusted in the workplace. If you see me doing a great job, let me know. Also, you could offer me additional, and more senior, responsibilities."
Written by Rachelle Enns
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2. What is the UPS company mission, and what does it mean to you?
How to Answer
UPS has won awards for their top customer service including:
- Package Delivery Brand of the Year
- World's Most Valuable Logistics Brand
- World's Most Admired Companies
- Most Trusted Brands in Small Business
- Respect for Humans
UPS knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.
Be sure to echo the jargon used on the UPS website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.
Written by Ryan Brown
1st Answer Example
"I know that UPS aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that UPS tweets back to every complaint, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
Written by Ryan Brown
2nd Answer Example
"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."
Written by Ryan Brown
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3. Why are you the best candidate for UPS?
How to Answer
Bragging about yourself in an interview can be tough to do, but this is your time to shine! Which characteristics and career accomplishments have made you a stand-out candidate? Perhaps you have received some academic awards or have been given individual accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I believe my success with your company will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices in the logistics and shipping industries so that I can be the most supportive employee and customer service agent."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I believe I'm the best candidate for your company because of my decade of experience at your competitor, FedEx. I have experience in the specific department in question, as a team leader, and I look forward to building on those leadership skills with your organization. I know I can make an immediate, and long-term, impact."
Written by Rachelle Enns
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4. Tell me about a time when you had to make a decision without all the information you needed.
How to Answer
The interviewer wants to hear more about your decision making and critical thinking skills. Keep your answer career based and discuss a decision you made where you may not have had all of the pertinent information. The interviewer would like to see that you can use logic to make a sound decision. Show the interviewer that you are capable and confident when it comes to independent thinking and decision making. Be sure to include the success you saw in your sound decision making.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"In my current role, I am responsible for creating the weekly schedule for 56 staff members. When I first took on the responsibility of scheduling, I did not have any data regarding our busiest times of the week and day. I had to guesstimate our customer traffic while remaining under the staffing budget and, at the same time, not understaffing. I used my logic and critical thinking skills to fill in the blanks for the data that I did not have. It worked out quite well for me. Now I fully understand our customer traffic flow which has made staff scheduling a breeze."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"Often, our clients are vague on their needs because they don't fully know themselves what they seek when it comes to shipping options. I have had to fill in the blanks many times. I know my products and services well so I am comfortable making executive decisions when they cannot."
Written by Rachelle Enns
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5. Think about a demanding boss, professor or coworker. How did you successfully interact with this person?
How to Answer
The interviewer wants to know how you interact with people who may have challenging personalities. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have worked most of my career in the logistics industry which attracts a large variety of personalities. I am a warm person by nature and have found it challenging to connect with those who are cold and 'matter of fact.' My former boss was this way, so I adapted by sticking solely to the facts when in meetings, and presenting data versus opinions. It wasn't the deepest relationship that I've had in my career, but we made it work for us."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I once worked at a locally owned shop where the owner was very demanding. When he would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could prepare for his entrance into their department. I believe he had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say to them."
Written by Rachelle Enns
6. How do you handle stress on the job?
How to Answer
The interviewer would like to know if you can appropriately handle the stress related to this job. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I am quite resilient to stress and believe this is because of my eight-plus years' experience being in a management role in a fast-paced environment. Under times of extreme stress, I make sure to give myself a breather whether that be a quick walk around the block or a couple of minutes on the phone with my wife who is great at bringing me back down to earth."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Written by Rachelle Enns
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7. Have you received any formal customer service training?
How to Answer
The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."
Written by Rachelle Enns
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8. What customer engagement strategy is the most rewarding for you?
How to Answer
Customer engagement means encouraging conversation, feedback, and shared experiences from your client base. Share with the interviewer the types of customer engagement you have experience in, and which methods you prefer. Maybe you worked for a company who did customer engagement right. You can use that experience as an example.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I started my career at a call center that made customer service their complete obsession. Everything was for the customer, and then the bottom line came second. They did not track call times, nor have major consequences for going off script. All they wanted was a happy customer in the end. This strategy worked well for me, and I appreciated their tenacity when it came to customer engagement."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I am very hands-on when it comes to the customers in my current company. Often, I am the first voice that they hear when they make an inquiry, so it had better be a good one. Making a personal connection right off the bat is very rewarding. I will ask questions about them and get to know little tidbits that I can add to their file and bring up at a later date."
Written by Rachelle Enns
9. What are UPS' enduring beliefs? How do you embody some of these?
How to Answer
UPS' core beliefs, or as they call them, 'enduring beliefs' are what drive everything they do in business. These beliefs include:
- Integrity - The core of all they do.
- Teamwork - UPS knows that determined people working together can accomplish anything.
- Service - UPS is committed to serving the needs of their customers and communities.
- Quality and Efficiency- UPS commits to remaining constructively dissatisfied in their pursuit of excellence.
- Safety - The well-being of their people, business partners, and the public is of utmost importance to UPS
- Sustainability- UPS has a continued commitment to environmental stewardship and social responsibility.
- Innovation - Creativity, and change are essential to growth at UPS.
"I have read through UPS' enduring beliefs, and the ones that resonated with me most were integrity, innovation, and service. I wholeheartedly agree that a company should always have a base of integrity, to be successful and trustworthy. Next, innovation is what keeps a company exciting and competitive. Lastly, without exceptional service, we would not have jobs. I will commit to upholding all of these beliefs, should I be the successful candidate."
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have read through UPS' enduring beliefs, and the ones that resonated with me most were integrity, innovation, and service. I wholeheartedly agree that a company should always have a base of integrity, to be successful and trustworthy. Next, innovation is what keeps a company exciting and competitive. Lastly, without exceptional service, we would not have jobs. I will commit to upholding all of these beliefs, should I be the successful candidate."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I was pleased to see that UPS has such solid ethics and beliefs. Three points that stood out to me the most were innovation, service, and safety. As a former business owner, I understand the importance of remaining creative and ahead of the competition. When it comes to service, customers are everything, so being obsessed with earning their trust will always work in your favor. Lastly, I agree that without safety, we would not have a business to operate. UPS is always on the move which means that safety needs to be #1 at all times."
Written by Rachelle Enns
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10. Tell me about a time that you have helped a co-worker accomplish an important goal.
How to Answer
It is imperative to be goal-oriented and determined but even more critical is to support your coworkers in their professional endeavors. This support is how teams succeed! What do you do, outside of your own goals, to ensure that everyone on your team is successful? Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I enjoy seeing my coworkers succeed and will help them whenever possible. One way that I support my coworkers is to help them keep organized by making suggestions on new tools that I have discovered. I had one coworker with a brand new smartphone, and she wasn't sure all the ways it could be utilized to make her day better. I spent my lunch hour helping her set it up. She was golden, after that!"
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"When a new hire starts, I have become the de-facto go-to for shadowing. I always make sure to introduce myself to new-hires immediately. I schedule time for them to sit down with me and shadow what I do and how I do it. I want to see everyone succeed and, since there is no real training program in our company, I feel I need to be the change maker in the organization."
Written by Rachelle Enns
11. What do you know about the UPS Earn & Learn program?
How to Answer
The interviewer would like to see that you have taken the time to review UPS' infamous 'Earn and Learn' program. The Earn and Learn program is a UPSsponsored educational program enabling students to receive educational assistance to approved post-secondary institutions. The grants are up to $25,000 lifetime, generally dispersed at $2,625 per term, and a total of $5,250 per year towards tuition, books, and fees.
Share with the interviewer that you have read all about their benefits and express interest in the program, should you have the desire to be involved once you are eligible.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I read about the UPS Earn & Learn program and was very impressed with the generosity of the company. The fact that you are so involved in the growth and development of your employees is very encouraging to me."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"Not every company sees the value in giving back to their employees, so I applaud UPS for the creation of this exceptional tuition reimbursement program. For myself, I would love to return to school one day to complete my Bachelor of Management."
Written by Rachelle Enns
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12. What questions do you have for me?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the queries you have are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site!
Here are some sample questions:
- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is UPS' primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in the shipping industry over the past three years?
- Is there any reason why you would not hire me?
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this customer support role?"
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I appreciate you opening the floor for questions. I am wondering what your timeline is for a decision on this opening? Also, what was the biggest struggle the last service manager encountered in this role?"
Written by Rachelle Enns
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Are there opportunities for promotion within the company for someone in this position?"
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13. UPS is known for exceptional 24/7 customer service. What does excellent customer service mean to you?
How to Answer
UPS has won awards for their top customer service including:
- Package Delivery Brand of the Year
- World's Most Valuable Logistics Brand
- World's Most Admired Companies
- Most Trusted Brands in Small Business
- Respect for Humans
UPS knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.
Be sure to echo the jargon used on the UPS website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I know that UPS aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that UPS tweets back to every complaint, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."
Written by Rachelle Enns
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14. Is compensation the most important factor for you when taking a new job?
How to Answer
The interviewer would like to know how much emphasis you put on pay when considering a new position. In addition to compensation, there are many other factors to a fulfilling career. These other factors may include:
- work/life balance
- amount of travel involved in the role
- overall medical and health benefits
- additional perks such as car allowance, cell allowance, spending account
- the industry you will be working in
- amount of vacation time
- the type of clients you would be working with
- the location of the company
- career growth opportunity
- the size of your new team
- the company's reputation
- overall workplace culture.
Talk to the interviewer about other factors that are important to you when considering a new job. If you are not sure on details for this role, you can ask!
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"Several factors are important to me when taking a job. Compensation is a driving component but so is the company mission, culture, benefits, and location. I am thrilled with what I have seen from UPS in these areas, and am certainly willing to negotiate my compensation with the complete picture in mind."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I am earning my way through university right now, so the two most important factors to me are flexibility in my schedule, and the opportunity to earn a fair wage. I am available evenings and weekends but come next semester; I will be available during most afternoons."
Written by Rachelle Enns
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15. What types of activities keep you busy, outside of work?
How to Answer
Having hobbies and interests outside of work is a vital part of maintaining a healthy work/life balance. Talk to the interviewer about the activities that interest you outside of the workplace.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have a variety of hobbies that keep me busy outside of work hours. First, I have two children who are involved in basketball and gymnastics. I also play in a baseball beer league, I volunteer at our community church and like to read."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I am a very physically active person, with a passion for outdoor sports. I love to ski, snowboard, and skate. I play in an adult hockey beer league, as well."
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16. At UPS we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
How to Answer
The interviewer is looking for evidence that you have some basic knowledge of the logistics and shipping industry. How you answer this question will indicate to the interviewer the level of experience that you have with shipping lingo.
Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at UPS.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"
Written by Rachelle Enns
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17. How do you manage a large workload?
How to Answer
The interviewer wants to know that you can handle the workload required of you in this position with UPS. Start by clarifying that you never let a large workload stress you out. Let the interviewer know that you complete each task by priority level and, before you know it, your large workload is complete.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"My workload is always packed, but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in grading. My work schedule leaves no room for error; I have a class starting at the same time the previous one ends. So, I am accustomed to having an incredibly full workload."
Written by Rachelle Enns
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18. At UPS we hire a diverse workforce. When have you worked among a diverse group of people?
How to Answer
UPS has a substantial commitment to diversity and inclusion. They have employees in more than 200 countries and territories! Along with that, UPS states, 'It takes diversity of thought, experience, and intelligence to get the job done...We consider diversity a mindset of inclusiveness, respect, and cooperation a visible core value that helps drive the way we do business with our customers and suppliers and strengthens our bonds with a multicultural community of friends and neighbors.'
Some ways that UPS embraces diversity are:
- Business Resource Groups
- Women's Leadership Development
- Molding employees to act as ambassadors both internally and externally by engaging in a variety of community events around the world.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I would say that pretty much every company I have worked for has valued diversity. Working with people from all walks of life help shed different perspectives and identify potential problems faster."
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19. How do you show your co-workers the importance of communication in the workplace?
How to Answer
In the logistics industry, clear communication is incredibly important. Talk to the interviewer about how you put communication-related dialogue into action in the workplace.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I show my co-workers the importance of communication through my willingness to ask questions if I do not understand the first time. I do not pretend to know something to save face. By creating an environment where questions are encouraged, we increase communication greatly, and see a healthier safety record as a result."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I show my co-workers the importance of communication in the workplace simply from leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications, early and often in the process."
Written by Rachelle Enns
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20. How would you describe your work ethic?
How to Answer
UPS has a clear code of ethics by which they operate:
- They are committed to making a difference and, when it comes to sustainability, they are looking at the big picture.
- They are driven by innovation, using technology in every way they can to make the lives of their customers more comfortable.
- They have built a global community that includes coordinating relief shipments across 43 countries and planting new trees all over the world.
- They believe in support and mentorship, funding a multitude of programs for people to become better, every day.
Talk about the values of UPS and how those align well with your work values.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I am a very dedicated and loyal employee. I saw on your website that you describe your company as honest, transparent and you go the extra mile to create a global community of giving back. My work ethic is the same. I am honest, flexible, and come ready to work hard for my employer every day. I like to help people and want to make a difference in my community."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I see myself as driven, dependable, and loyal. I always have my eye on the prize and what I want to achieve; I am ready to jump into action whenever someone needs me. I stick with a company for the long term and love to grow with one organization. I believe that my managers would describe me as loyal and dependable, as well."
Written by Rachelle Enns
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While you mention positive traits, it would be even more compelling if you could provide specific examples or experiences that demonstrate these qualities. For instance, you could briefly describe a situation in your past work or personal life where your dedication or reliability made a difference. Consider discussing how these traits have contributed to your past achievements or how they would benefit UPS if you were hired. Adding a practical dimension to your answer can make it more impactful.
While you mention alignment with UPS's values, you can further elaborate on this. Provide examples of how your work ethic aligns with the specific values or culture of UPS, such as their commitment to community involvement. It's always beneficial to showcase your traits through real-life situations or achievements.
21. What was the greatest cost-cutting measurement you accomplished at your previous employer?
How to Answer
If you are in a management level role, you will often be asked to keep your eyes open for cost-saving opportunities. Assure the interviewer that you are capable of understanding the importance of this practice and give a strong example of a time when you have done so.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have been able to present cost-cutting suggestions many times to my previous employer. The one that I feel had the biggest impact was when I suggested additional warehouse staff. We had three various shifts and still an average of 100 hours of overtime per week. I presented to my employer that we hire one more warehouse employee for each shift, keeping the hours to just 120 regular vs. 100 hours of overtime pay (@1.5x) This recommendation saved the company $31,000 per year. They implemented this change across 15 warehouses the following year, amounting to nearly half a million dollars in savings per year."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"The greatest cost-cutting measurement that I accomplished at work was through new suggestions for theft prevention. Since we implemented some of my suggestions our loss, due to theft, has decreased by 12%."
Written by Rachelle Enns
22. At UPS we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
How to Answer
Whether you have exposure to the same software systems used at UPS, or not - it is vital for you to demonstrate your ability to pick up new programs and technology. Talk to the interviewer about your technical skills. You can list the programs that you are most familiar with and be sure to talk about your level of expertise in each.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I understand that you use ORION for route mapping and UPS InfoNotice for package tracking. In my most recent position, we used a similar program called WebTrak. I have approximately four years' experience with tracking and GPS software, and would consider myself an advanced user."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I do not have experience in any logistics specific software; however, I do have about two years' experience in tracking software like Tick and Backlog. I look forward to learning your systems."
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23. Superior customer service is very important to us at UPS. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?
How to Answer
Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed escalating, I would refer to a manager for assistance."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I am sure that UPS has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone, and offer to deliver their package to them once located."
Written by Rachelle Enns
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24. We run a variety of shifts at UPS since our business is a 24/7 operation. Do you have a preferred shift?
How to Answer
The interviewer wants to know what kind of flexibility you can offer UPS when it comes to your work schedule. If you have any restrictions on your calendar, this is an excellent time to address them. If there is a specific shift that you are looking for, be upfront about your preference.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I am more than willing to be a flexible employee for UPS. Currently, I do not have many restrictions on my availability with the exception Tuesday evenings."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"For my family and personal life, I do prefer to work the afternoon shift. This shift allows me to get my kids to school, and then my husband picks them up after school. We try to stagger our hours to accommodate our children's needs."
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25. UPS offers many avenues for career growth. Where would you like to take your career with us?
How to Answer
UPS seeks to 'Inspire our people and business partners to do their best, offering opportunities for personal development and success.' UPS offers positions within driving, mechanics, customer solutions, fleet services, and more.
Before your interview, be sure to visit the UPS careers page online. Take note of the range of possibilities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department with which you are interviewing? Assure the interviewer that you desire a long-term opportunity with UPS by discussing the career path you would like.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a customer service management role where I could lead a team of service representatives. I am very interested in working for UPS because of the vast opportunity for growth, and I look forward to proving my capabilities to you."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with UPS' goals of inspiring your employees to do their best while offering opportunities for personal development and success. I look forward to building a stable future here."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
26. Do you understand our primary customer base at UPS?
How to Answer
Part of your research before going into an interview should include the demographic that UPS is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at the UPS location where you are interviewing, and talk about how your experience will benefit them should they choose to hire you.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"From the research that I have conducted, my understanding is that your primary customer base in this UPS location is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with startup companies and small business owners. This experience would be valuable to your location because I am already aware of the solutions busy small business owners are looking for."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"My understanding is that your primary customer base, in this UPS location, is medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
27. In your opinion, what is the most valuable service UPS offers small business?
How to Answer
UPS says, 'There is nothing small about your business.'
The interviewer wants to see that you have done your research on UPS before the interview. Before your meeting, you should have a firm idea of the business solutions that UPS offers as well as how their solutions stand out from their competitors. Discuss what you think is the best of their small business solutions, and why.
Some of the solutions that UPS provides to small business accounts:
- Easy shipping solutions and low online rates
- UPS business ID so you can save your preferences and information
- Business accounts with weekly billing options
- Help to navigate complex international trade regulations and paperwork
- 24-hour tracking technology so customers can contact UPS directly
- Customs brokerage services and expert advice in customs requirements and tariff codes
- A multitude of access points and UPS stores for customers to pick up your packages
- Printable labels so you can skip the post office
- Online package pickup scheduling
These are to name a few!
If you want to keep the conversation going, it's a great idea to ask the interviewer what they feel is the best service they offer. By doing this, you are going to extra mile to show the interviewer your keen interest in UPS.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have reviewed all of the small business services offered by UPS. It's tough to choose the one I feel is best because you have so many great options. If I had to choose just one, I would say that by offering online pickup scheduling you are giving an amazing service to small business owners who cannot always get away to mail their packages from a UPS location. What do you feel is the most valuable service offered at UPS?"
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"Although I truly believe that all of your services are equally important, I think that the 24/7 package tracking capabilities would be an especially important service for your small business clients who want to provide the best possible customer service to their direct clients."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
28. There are a lot of career options within the logistics industry. Why do you specifically want to work for UPS?
How to Answer
The interviewer would like to know that this isn't just any ordinary opportunity for you. Show your desire to work for UPS, specifically! Your answer should reveal that you have researched UPS as well as their competitors.
To prepare, check out the company website and online reviews. Choose the aspect of their organization that stands out most to you. Perhaps UPS has the best online reviews in the industry. Maybe their company culture aligns well with the work environment you are seeking, or you like that they put a focus on giving back to their community. Whatever your reasons for being interested in UPS, make sure it is evident to the interviewer that you want THIS job.
Some of the benefits of working with UPS include:
- Earn & Learn program offering tuition reimbursement up to $25K
- A vast variety of health and wellness programs
- Opportunity to work all over the country
- Available support and mentorship programs
- Women's leadership and development programs
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I have been eager to find a place in UPS for some time now. I regularly check your company careers site for opportunities. The primary reasons I want to work for UPS include the mentorship programs available for recent graduates like myself. I also have a keen interest in your women's leadership and development programs."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"This position with UPS aligns nicely with my career goal of continued professional growth within logistics. This role is in my comfort zone, but then adds the highly innovative UPS approach that intrigues me. Also, the size of UPS as a company is adequate to support the growth I will seek in the future."
Written by Rachelle Enns
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Jaymie's Feedback
29. Integrity is everything to us at UPS. What would you do if you caught a co-worker stealing?
How to Answer
Show the interviewer that you are honest and trustworthy. Theft can be a significant factor in financial loss for UPS. Discuss with the interviewer how you would do your part to alleviate this issue. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"If I caught a co-worker stealing I would report the situation to my manager right away. If my manager were not available, I would tell the co-worker that I saw what they did and ask them to return the item. I fully believe that it is my responsibility as an employee to enforce theft prevention procedures whenever it is safe to do so."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"If I caught a co-worker stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
30. There are a few competitors who promise cheaper delivery than we do at UPS. How will you overcome this challenge with our potential customers?
How to Answer
The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that UPS is the best choice for their shipping and logistics needs? To answer this question correctly, you must have conducted some research on UPS and their competitors. Your answer should reflect the ways that UPS stands out in the industry.
Written by Rachelle Enns on October 2nd, 2018
1st Answer Example
"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at UPS such as your money back guarantee, the professional environment, as well as the available 24/7 global support. I truly believe that most customers will take service and convenience over cost savings."
Written by Rachelle Enns on October 2nd, 2018
2nd Answer Example
"I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback