35 The Salvation Army Interview Questions & Answers
Below is a list of our The Salvation Army interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. How do you approach establishing a baseline of understanding when you start working with new people?
Why the Interviewer Asks This Question
Since the Salvation Army works nationally and internationally, it is important for its employees to be able to comfortably connect with new people. The interviewer wants to see that you can foster sincere connections grounded in mutual understanding.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Think of all the professional relationships you have built over the years and how you established them. Pick one or two co-workers, managers, clients, donors, volunteers, etc. to focus on in your answer.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"For the past three years, I have worked as a project management consultant for three different nonprofits helping them to refine and initiate five-year strategic plans for the first time. An essential part of my work on the front-end is getting to know each employee at the nonprofit as well as their job function. I firmly believe it is important to know the employee holistically in order to determine what they are capable of contributing overall to a strategic model. Besides meeting with every employee individually and shadowing their work, I make sure to attend department meetings so I can witness the operations firsthand and see not only what people do but how they work together. Since I am constantly in an environment that requires me to meet and assess new people, I have developed the ability to quickly make a human connection."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"In my work as a client advocacy manager, I make in-home visits to clients receiving hospice services to check on their quality of life and determine if they require any additional assistance in terms of housing, medical care, nutrition, companionship, clothing, house and lawn maintenance, and more. Most people do not immediately trust someone entering their personal space, so it is my obligation to make sure they feel comfortable and respected during my visit. I always invite them to share any stories from their lives that they wish to share and encourage them to talk about their families. By greeting them warmly and establishing trust, I am able to lay the foundation of a client-case manager relationship that will result in the client honestly sharing their struggles and needs. In turn, this will help me make a better decision about how to help them."
Written by Isaiah Swanson on March 18th, 2022
Behavioral
2. How do you handle an unhappy stakeholder?
Why the Interviewer Asks This Question
Nonprofit employees will occasionally encounter an unsatisfied volunteer, donor, strategic partner, or community stakeholder. The interviewer wants to know that you handle yourself with professionalism and poise in the face of high-stress situations or environments.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Share with the interviewer how you remain focused and engaged in this situation. Describe how you acknowledge the person's complaint, and then lay out the steps you take to address the situation. Remember, the goal is to show how you would be an excellent representative of the Salvation Army in any situation.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"Last year, I managed a group of 20 volunteers for a special concert intended to raise funds for our organization. The volunteers were assigned to different posts, and I floated between stations to check in on them regularly. When I reached the concession stand, I checked in with one of the volunteers. She insisted that she'd signed up to staff the VIP access tent, a position she had held at the previous year's event. I allowed her to assist some customers, and then I shared with her the sign-up document that showed her signature on the concession stand slot. I then respectfully reminded her of the volunteer policy of rotating positions at each event to allow people to serve different stations if they would like to. She was frustrated by her mistake but she appreciated the private and calm way I brought it to her attention."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"A few years ago, a client called to complain that the volunteer scheduled to deliver her weekly box of supplemental, shelf-stable food supplies had not been delivering her food. I assured her I would investigate the issue and return her call within the hour. I contacted the volunteer, who insisted he had been making the deliveries. I opened the client's file and saw that her address had been mistakenly altered in a recent software update, so the volunteer had been delivering to the wrong home. I called the client and apologized for the mistake, contacted IT to correct the issue, alerted the volunteer to the address change, and sent the client enough food to make up for the days lost. She was happy with my quick attention to her concern."
Written by Isaiah Swanson on March 18th, 2022
Discovery
3. What are your interests and/or hobbies outside of work?
How to Answer
Highlight any activities in which you are truly invested and explain why. These do not have to directly tie into the work of the Salvation Army or even the job you are applying for, but they can only enhance your answer to spotlight any hobbies or interests that do relate.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
Non-profit organizations like to hire people with volunteer experience because it shows a commitment to improving one's community. Share your volunteer experiences with the interviewer, especially any that connect to the Salvation Army's programs.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"In addition to more private hobbies like reading and writing, I have been volunteering as a Big Brother for four years. In this capacity, I have met with a teenager named Ryan once a week for three hours. We play basketball together, work on homework, go to the gym, and even volunteer for neighborhood cleanup projects. I believe that having committed mentors is important not only for a young person's development, but it also fosters stronger community connections."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I am a passionate soccer player and since the sport is becoming increasingly popular in the United States, I decided to start an afterschool soccer club for middle school students, which I have been running for six years. Playing soccer has brought these children such joy, and in our practices, we discuss the importance of teamwork, encouragement, and sportsmanship. In addition, I believe this experience has prepared me to take on this manager role overseeing afterschool programming with your chapter."
Written by Isaiah Swanson on March 18th, 2022
Discovery
4. Why do you believe you are uniquely positioned to advance The Salvation Army's mission in this specific region?
Why the Interviewer Asks This Question
The Salvation Army operates thousands of chapters domestically and globally. In the US, the organization runs programs in all fifty states, split into four regions. The interviewer wants to know that you are familiar with the regions the Salvation Army serves and that you have in-depth knowledge of the region in which you are applying to work.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Explain your connection to the identified region to the interviewer, whether it is personal, professional, or both. Tell the interviewer what you know about the needs of the region's residents and how you would use that knowledge to help the Salvation Army better address those needs.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"As a native South Carolinian, I believe I am uniquely positioned to take on this role as vice president at the Columbia office. I have spent my career working towards homelessness prevention within the city limits. In that time, we have made strides in increasing shelter access and inclusivity, but I am ready to transition from grassroots work into organizational leadership. I believe my knowledge of issues faced by individuals facing homelessness as well as my ability to navigate the city's local government will be strong assets in advancing the Salvation Army's mission in the southern United States."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I spent two years living in the Philippines during my Peace Corps tenure. At that time, I lived in a small town south of Davao City, where I worked in community development and disaster relief following a tsunami that had devastated the area prior to my arrival. That experience put me into regular contact with local Filipinos, and I learned a great deal about the needs and concerns of the residents there. As a result, I believe I would bring a wealth of local knowledge to the Salvation Army's efforts to provide immediate disaster relief when needed as well as long-term guidance in the area of community development."
Written by Isaiah Swanson on March 18th, 2022
Discovery
5. Tell me what you know about the Salvation Army's domestic and global programs.
Why the Interviewer Asks This Question
The Salvation Army operates programs in 132 countries internationally. Whether you are applying for a position with the Salvation Army USA or with one of the organization's international chapters, the interviewer wants to know that you are familiar with its programs.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Visit the websites for the Salvation Army USA (https://www.salvationarmyusa.org/usn/) and the Salvation Army International (https://www.salvationarmy.org/). Become familiar with the programs implemented by each.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"The Salvation Army USA's mission is broad enough to allow it to address a variety of areas with its programs. Prior to establishing resources, Salvation Army representatives meet with community stakeholders to determine the best way to meet local needs. As such, Salvation Army USA programs focus on disaster relief, rehabilitation, spiritual healing, LGBTQ support, job training, hunger and homelessness, veteran services, afterschool programs, and many more."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"While the Salvation Army USA approaches community work broadly, the international headquarters primarily focuses on women's issues, modern slavery and trafficking, education, health, emergencies, and international development. Other areas emerge within these larger categories as well. For example, international development programs enhance economic opportunities, support social and ecological endeavors, and empower spiritual relationships."
Written by Isaiah Swanson on March 18th, 2022
Discovery
6. What unique experiences, skills, or characteristics do you have that you believe would make you a valuable asset to the Salvation Army?
How to Answer
This question is a bit more general than questions specific to the role you are applying for. This is your opportunity to show what makes you unique. Think outside the box and highlight any experiences in your life that many people have never had or rare skills you've developed and explain how those make you uniquely qualified to advance the mission of the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
Avoid This
While you should think outside the box for this response, make sure that your answers are relevant to the organization as a whole. Your answer should simultaneously highlight the diversity of your interests and abilities and demonstrate knowledge of the needs of the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I believe my greatest and most unique quality is my ability to push myself out of my comfort zone and test my boundaries to build resilience, experience adventure, and learn new skills. Recently, I finished a year-long project of renovating a cargo van into a livable camper from which I can travel around the country and see places I've never seen before. I had never built anything in my life, so not only did I have to learn how to build the camper, I had to teach myself how to use the tools necessary to complete the job. I believe the Salvation Army seeks individuals who are willing to take risks and push themselves to contribute to positive community change. I am one of those individuals."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"Three years ago, I was in a corporate career that left me feeling empty. I had some money saved, so I left that position and spent a year traveling to different countries around the world in an attempt to discover what I truly wanted in life and from a career. I volunteered as I traveled, and along the way, I assisted people who had been the victims of severe natural disasters. This experience helped me realize my passion in life is to bring relief to those who are suffering and who may have lost everything. My firsthand experience working with clients that the Salvation Army would also help makes me uniquely qualified to fill this position."
Written by Isaiah Swanson on March 18th, 2022
Discovery
7. Many nonprofits take an apologetic approach when asking for funding. What is your fundraising approach?
How to Answer
Share your unique process for making a fundraising ask. Incorporate as many steps of the donor cycle as possible; this will highlight your expertise. Assure the interviewer that you are comfortable when it comes to asking for funds and provide numbers that show your success in reaching fundraising goals. This is also a good opportunity to demonstrate institutional knowledge by providing an example of how you might connect a potential funder's passions with the mission of the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
Avoid This
Although it is important to show an understanding of the donor cycle, avoid boilerplate responses. Instead, provide specific details about what makes your fundraising strategy unique within the context of the standard donor cycle. Large organizations like the Salvation Army often have large financial resources and many supporters. You don't need to reinvent the wheel in this case. Just show your skill and creativity at doing this particular job.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"Over the last decade, I have had the opportunity to hone the standard donor cycle of identification, qualification, cultivation, solicitation, and stewardship with my unique ability to build sincere relationships. Because people feel comfortable with me, I likewise feel comfortable asking for the funding we need. With my current organization, I have developed a network of loyal supporters pledging and fulfilling gifts totaling five million dollars in program support and double that amount for our endowment. Because I focus heavily on the cultivation part of the donor cycle, I believe my relationships with donors ensure a lasting commitment to the organization."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"Before I make an ask, I make sure the potential donor feels connected to the mission of the organization. In my previous role raising funds for a senior companionship program, I discovered that many donors expressed initial interest because they also had family members who had benefitted from the program or could find themselves needing the program in the future. Finding the personal connection to the organization's mission and showing specifics in terms of how that money would be spent made the donor more receptive to an ask. This strategy has yielded reliable financial support for the senior companionship program, and I was able to receive firm commitments from a dozen individual donors giving at a level over $50,000 a year."
Written by Isaiah Swanson on March 18th, 2022
Discovery
8. The Salvation Army is a fast-paced environment where employees often juggle multiple projects and responsibilities. How do you handle stress on the job?
How to Answer
Most nonprofits require employees to be adaptable and capable of managing multiple projects simultaneously in addition to any regular tasks. Talk to the interviewer about your ability to control pressure in the workplace and share what strategies you employ to keep calm when there are multiple deadlines to meet.
Written by Isaiah Swanson on March 18th, 2022
Remember To
Acknowledge the role of your co-workers and supervisor within the context of how you conduct yourself during times of stress. Highlight how you interact with others and maintain a standard of professionalism at all times despite whatever challenges you face.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"No one is free from stress in today's world, but we choose how we react when those situations arise. This is particularly true in the nonprofit field. During the holiday season at my current job, we manage simultaneous fundraising events, process and acknowledge greater numbers of donations, and respond to an increase in requests for volunteer opportunities. This can be a challenging time for a small staff. Practicing excellent time management strategies keeps my mind focused amidst the chaos. This focus gives me something tangible to hold onto as I complete tasks with deadlines and address any issues to spring up that must be immediately attended to."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"During stressful times at work, it is easy to become irritated and impatient with others. Honestly, this used to be a weakness of mine. However, I always want to improve on my weaknesses, so for the past seven years, I have participated in daily breathing and meditation practice before leaving for work. This has helped me enormously in terms of learning patience and understanding of my co-workers. I have felt more empowered to express my ideas for managing high-volume requests for public assistance during economic recessions and have learned better ways for communicating with people when I disagree with them on something. I plan to begin incorporating yoga into my morning routine as well."
Written by Isaiah Swanson on March 18th, 2022
Discovery
9. Are you proficient or fluent in any second languages? If so, what are they?
Why the Interviewer Asks This Question
The Salvation Army operates in over 130 countries around the world. As such, Salvation Army stakeholders are from diverse backgrounds and speak dozens of languages. The ability to speak more than one language proficiently or fluently will help your chances of being hired.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Mention any languages that you speak proficiently or fluently. Talk about how long you have spoken these languages, in what capacity, and how knowing these languages improved communication with co-workers, clients, donors, and partners.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"In my work as a case manager assisting refugees and asylum-seekers, I primarily interacted with Spanish-speaking clients who were looking for assistance with complex housing and employment issues. Because I minored in Spanish in college and had the opportunity to work abroad in Mexico for three years, I am fluent in Spanish. This skill not only made it easier to communicate with the clients, but it made them feel more comfortable in a stressful situation."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"Although I am not fluent in any second language, I consider myself proficient in Portuguese, German, and Afrikaans. Language learning is a hobby I'm very passionate about, and I use the Duolingo application every day to maintain and improve my abilities. In my experience volunteering at an orphanage in South Africa, I have seen how communicating with someone in their native language breaks down barriers and helps establish lasting connections."
Written by Isaiah Swanson on March 18th, 2022
Discovery
10. Which of the Salvations Army's values do you identify with the most?
What You Need to Know
Although each of the Salvation Army's chapters is united in mission, their core values may differ based on individual vision statements and community work. Make sure to research the chapter for which you are interviewing in order to familiarize yourself with its listed values.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Once you have identified the chapter's values, pick one or two of them and talk about how you connect to them professionally and/or personally. Tell the interviewer why you think the values you discuss are important to the specific community you would be serving.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"As a native of the Chicagoland area, I am extremely excited about the work of the Blue Island Salvation Army in the community. When I looked at the chapter's values, I felt most connected to the words 'passionate' and 'brave.' In my opinion, these two values represent the Chicagoland community, which has wielded its passion and bravery to come together and persevere during difficult times. I have learned from this example over the years, and now I want to give back by applying these same values to working with the Salvation Army."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I have spent my entire career working as a rehabilitation counselor in downtown Vancouver's eastside area. In that time, I have seen the struggles people face with alcohol and drug addiction and guided them through the recovery process. The work of rehabilitation is not just individual--it takes a supportive community with accessible resources. As this is such a pervasive problem in the area, I was pleased to see the Salvation Army Harbour Light emphasize 'relevance' and 'co-operation' under its list of values, as these are essential in effectively rehabilitating individuals and communities."
Written by Isaiah Swanson on March 18th, 2022
Discovery
11. How do you connect with the Salvation Army's mission statement?
Why the Interviewer Asks This Question
According to its website, "The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination." Many people are aware of the Salvation Army's social programs but are unaware of its strong religious association. The interviewer wants to know that you understand the dual mission of the organization.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Because the Salvation Army's statement addresses both its evangelical and social service missions, you can talk about your connection to both of these areas or simply pick one to focus on. Remember, although the Salvation Army is affiliated with the universal Christian Church, they do not discriminate on the basis of religion in their hiring practices.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"My personal view is that all humans deserve access to food, shelter, and healthcare, and the Salvation Army provides all three of these through its international and domestic programs. I truly believe in the idea espoused in your organization's mission statement that we should serve those in need without discrimination. I would be honored to be part of such an important mission that commits to providing essential services to everyone."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"When I read through the Salvation Army's mission statement on its website, I was drawn to the combination of evangelism and service. For years, I volunteered at my church's weekly soup kitchen, and we had visitors of all religions and no religion. I was astounded by the power of coming together to share a meal and how that can break down barriers between us. As a Christian, I think it is important to demonstrate my faith through inclusive actions, and that is why I want to work for the Salvation Army."
Written by Isaiah Swanson on March 18th, 2022
Discovery
12. Describe your customer service experience.
Why the Interviewer Asks This Question
The Salvation Army operates roughly 1,500 thrift stores throughout the United States where they sell used clothing, furniture, appliances, and more. These stores employ thousands of workers and rely on them to represent the organization well in the community. The interviewer wants to know that you have the experience to interact professionally with thrift store customers.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Talk about any work experiences you have had that required you to directly interact with customers, clients, or other stakeholders. Then, tell the interviewer what you have learned about providing excellent customer service in these situations.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I have worked in clothing retail for the past decade, and in that time, I have worked for two companies in positions with progressive responsibilities. As a manager, I coordinate schedules, supervise employees, and manage supply ordering and restocking. While I train all of my employees in customer service techniques so that they are equipped to handle any request or complaint, I still engage customers on a daily basis. This allows me to get a perspective on the customer experience and see if anything should be changed or improved. I have learned how to handle complex customer issues calmly, and I regularly train in de-escalation strategies."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"In my current position at the call center, I field hundreds of calls every day assisting customers who are having issues related to their computers. Most of the individuals are already frustrated by the time I answer the call, so it is important for me to maintain my poise and professionalism at all times. I am always friendly, not fake, and I make sure to engage in active listening so the customer feels listened to. I walk customers carefully through troubleshooting, and if the problem is more complex, I explain the process to them as I work on the problem remotely. In my experience, clear communication, patience, and respect go a long way in customer service."
Written by Isaiah Swanson on March 18th, 2022
Discovery
13. Have you previously worked at a non-profit organization?
What You Need to Know
Non-profit organizations operate similarly to for-profit companies. However, they have more limited resources, and non-profit employees need to understand the challenges that accompany this. Employees often perform a wider variety of job functions with smaller compensation compared to their corporate counterparts. The interviewer wants to know that you are aware of and comfortable with this.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Provide the interviewer with a brief overview of any non-profit experience you may have, whether as a professional or volunteer. Your answer will stand out if your experience directly relates to the mission of the Salvation Army.
If you do not have non-profit experience, explain why you want to join this field of work.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I have worked as a corporate relations officer with my current non-profit employer for seven years. Prior to that, I held various other fundraising positions including major gifts, special events, and development director. While I have found my niche in corporate relations, I have a strong knowledge of fundraising in all areas. As a non-profit employee, it is essential to have a breadth of knowledge and skills related to your area of expertise so that you can meet any needs of personnel that may arise."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"Although I have never worked in the non-profit field before, I have been volunteering twice a month at a local nursing home. I visit with seniors living there, assist them with daily tasks, read to them, and listen to their stories. This experience has shown me the importance of connecting with others, especially the most vulnerable in our communities. Because of this, I am determined to enter the non-profit field and begin a career helping others."
Written by Isaiah Swanson on March 18th, 2022
Discovery
14. Why do you want to work in the nonprofit sector when you can earn more money working in a profit driven corporate environment?
How to Answer
Many nonprofit organizations cannot afford to pay the big salaries of profit-driven organizations. The interviewer wants to know that you are okay with potentially earning less than the average person in your field. Talk to the interviewer about an experience that illustrates your passion for the specific work of the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
Avoid This
Avoid being overly negative about money in your response. Acknowledge that while money and benefits are important, you are not exclusively motivated by the desire to make money. Then, highlight your connection to the mission without diminishing the motivations of others. This is an opportunity to share the values that motivate you rather than those that do not.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"Although salary and benefits are important to me, I derive the most satisfaction in my career if I am passionate about the work I am doing. I am grateful for the research skills I developed during my time as an intern with a large real estate firm, but it was my time using those skills to create a stakeholder-focused development plan for a small village in Uganda that gave me a purpose. At the end of the day, I want to come home knowing that my work contributed to the improvement of humanity in some small way. That brings me a much greater sense of fulfillment than I ever had when I made more money."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"Every person needs money to survive, and I am no different. What makes me unique, however, is my motivation for working hard. When I come to work, I want to be focused on the mission. For every task I set my mind to, I want to contextualize its place within the overall mission of the organization. This allows me to see the measurable, positive impact my work has on the lives of others, and this gives me the fulfillment I seek in life."
Written by Isaiah Swanson on March 18th, 2022
Management
15. Thinking back to your program management experience, discuss a time when you supervised the expansion of a program.
How to Answer
If you are applying for a management or leadership position, you must be able to explain how you oversee growth within your department, team, organization, or program. Share what resources you used to ensure a smooth expansion.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
Don't skip over discussing any problems you faced during the expansion process. This is another opportunity to demonstrate your problem-solving skills in addition to your management skills.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I manage a medium-sized Ombudsman program as part of a local clinic specializing in healthcare for seniors. Up until two years ago, I was solely responsible for recruiting, training, and coordinating our volunteer Ombudsman representatives. We received additional funding to expand our work to include a dozen more nursing homes. I was able to take on three of these new homes but I realized the program would operate more efficiently if we used some of the new funding to hire an additional staff person. As such, I requested a portion of that funding goes to covering the cost of hiring a coordinator to help manage the increased caseload."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"During my time employed at a disaster relief agency, I was responsible for overseeing the expansion of our field office in the Philippines to include service to three nearby islands. I scheduled appointments with local government representatives from each island and presented the results of our relief efforts related to tsunamis that impacted the island where our field office was located. I provided detailed information about our budget and how we allocate resources to provide clothing, shelter, medical supplies, and other essential goods and services in the wake of a natural disaster. These representatives were eager to partner with us and helped guide me through the process of opening field offices in their cities. They then helped connect me with staffing agencies that sourced local talent familiar with the areas to run these offices."
Written by Isaiah Swanson on March 18th, 2022
Operational
16. Discuss a time when you discovered a problem in your team's or individual position's operational structure. How did you address the problem and overcome it?
Why the Interviewer Asks This Question
Nonprofits often require employees to take on many roles and additional responsibilities not outlined in the job description. The interviewer wants to see that you are able to identify gaps where they exist and fill them strategically for greater efficiency in your work.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
If you were in a position of leadership and were able to hire an employee to help you in the operational structure of your team, share that as an example. If you were not in a position to hire, discuss a time when you took the initiative to alter operations related to your own position. Talk about how you identified the need and what steps you took to address it.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"When I worked as a director of continuous improvement for a small nonprofit, I wore many hats. One of those required me to manage the social media accounts for the organization since we didn't have a dedicated communications manager. As such, I believed our social media accounts did not have the following they could have since I had prioritized more urgent projects that directly resulted in funding for the organization. However, I also believe in the importance of leveraging social media to diversify our strategies for gaining new supporters. Therefore, I worked with the HR manager to create a position solely dedicated to social media. This increased public awareness of our work and increased support for our cause."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I worked as the food services coordinator at a local soup kitchen for seven years. My role required me to manage kitchen staff, develop menus, oversee food rotations, and uphold cleanliness and safety standards. We received a number of small donations from churches, school groups, and individuals from around the city. However, we were hardly able to cover our operating costs while simultaneously delivering nutritious and quality meals to our clients. I realized that if we adjusted how we operate in terms of raising funds, we would be able to not only increase our service numbers but also provide better meals that people enjoyed eating. Therefore, I allowed a regular volunteer to take on the task of developing menus so that I could focus on developing strategic partnerships with corporations and larger universities to sponsor meals for a specific length of time and also provide in-kind donations in the form of updated kitchen equipment and unused, non-perishable food items."
Written by Isaiah Swanson on March 18th, 2022
Operational
17. Tell me about a time when you took the initiative to improve work related procedures.
How to Answer
Talk about a time you saw something that could be changed at your workplace to improve efficiency, and describe what happened as a result of your effort. Nonprofit employers like to see examples of individual initiative driving innovation and change if it helps the organization in the long run.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
Nonprofits are always trying to find ways to do things more efficiently to become better stewards of the money they receive. Your answer will be especially intriguing to the interviewer if you give an example of a time when your suggestion for process improvement led directly to saving money or increased funding in some way.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"When I worked as a community engagement officer at my previous organization, we faced a dilemma with outdated technology seriously hampering our ability to serve clients in a timely and efficient manner. As a result, we were not able to serve as many clients in a calendar year and lost some funding. When a representative from a FedEx technology team called me to inquire about volunteer opportunities, I asked what the company's requirements were for their day of service. He shared the budget and told me his whole team was required to volunteer for eight hours. I worked with his budget and proposed the team donate five new computers for our emergency services staff and help get them set up for immediate use. In turn, we solidified a new partnership with FedEx, increased our ability to serve more clients, and regained the grant funding we had initially lost."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"When I worked as a volunteer coordinator, my organization was still using paper files to keep records on volunteer contact information and other personal information. This was a tedious process, especially in terms of preparing for the annual audit. So, I recruited a volunteer to assist me with the task of scanning each volunteer record into a digital database I designed on our organization's Shared Drive. This was a searchable database, so when the auditor came, I could immediately pull records. It also allowed a greater level of detail to be entered on each volunteer's page."
Written by Isaiah Swanson on March 18th, 2022
Operational
18. How do you prioritize multiple projects when they all seem equally important?
How to Answer
As a nonprofit employee, you will be managing multiple projects simultaneously. Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions:
1) Make a list. By thinking through and writing down each item that needs to be completed, you can see it on paper.
2) Mark what is urgent or essential. Take into account deadlines and meetings.
3) Prioritize each task based on effort and estimated value. Considering due dates and how long it will take to do each item (also considering how much time you have).
Your answer to this question should show the interviewer that you have a system in place to think through what needs to happen and when. The better you can prioritize, the more productive you will be, making you an asset to the organization!
Written by Isaiah Swanson on March 18th, 2022
What to Avoid
Try not to present an unrealistic view of what you can reasonably accomplish to deliver quality results. For example, instead of claiming that you are a workhorse who can manage multiple projects without any problems because of sheer drive and determination, succinctly delineate your process for accomplishing these goals.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"In my previous role as program director at the Boys and Girls Clubs of America, I was responsible for simultaneously presenting a plan for program improvements, ensuring accurate records pulled for the annual audit, and developing a new program that would allow volunteers to work from home during the pandemic. Each of these tasks had a deadline in the same week. The first step was to make a list of each project, its goals, and the staff members required to carry it out. Next, I placed deadlines on a calendar so that I could physically see when dates were approaching. Finally, I assessed each staff member's task in relation to the overall goal of the individual project to determine which tasks were more complex and which ones were easier to accomplish. This allowed me to prioritize every aspect of the projects and yielded strong results."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"As a communications associate working with a very small nonprofit agency, I was frequently required to manage many projects at the same time. I was responsible for updating all of our social media accounts, maintaining the website, and writing copy for our annual report and donor communications. I was able to utilize technology such as HootSuite to schedule posts for Twitter, Instagram, and Facebook engagement. This was a simple task that helped manage an enormous load of posting and responding to comments. As a result, I had more time to learn the complexities of website development, which was new to me until last year. I always prioritize my tasks in terms of complexity and seek out new technology that allows my work to be done with greater efficiency."
Written by Isaiah Swanson on March 18th, 2022
Scenario
19. Why would you be a good fit for our Red Kettle Campaign?
Why the Interviewer Asks This Question
The Salvation Army is famous for its Red Kettle Campaign, which features a donation specialist (sometimes dressed as Santa Clause) standing outside a business ringing a bell next to a large, red kettle. This simple fundraising strategy yields roughly $150 million per year in donations to the Salvation Army. This is an important income stream and branding opportunity for the Salvation Army, and the position requires individuals to stand for long periods of time engaging potential donors.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Tell the interviewer how you prepare yourself for tasks requiring some physical endurance. Next, explain how you are able to engage potential donors who might walk by your red kettle station on their way to some other destination.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"As a child, I was always excited to see a Salvation Army representative standing in front of the grocery store during the holiday season ringing the bell and happily greeting us and thanking us for our donations. Their positive attitudes and commitment to making a difference contributed to my development and instilled in me a desire to help others. I truly believe my ability to engage any stranger, speak passionately about causes close to my heart, and handle rejection with a happy face has prepared me to take on this role."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"The Salvation Army's Red Kettle Campaign is a hallmark of American culture, especially around the holiday season. I know that donation specialists are required to stand for long periods of time, most of the time in very cold weather. Physical fitness and endurance are very important to me, and I work out five days a week. In addition, I feel very comfortable in cold weather having grown up in Wisconsin. It would be a dream come true to work with the Salvation Army in this capacity."
Written by Isaiah Swanson on March 18th, 2022
Scenario
20. How do you envision ways in which this position may evolve over time?
How to Answer
Position descriptions change frequently in non-profit work. Prior to the interview, prepare a one-sheet that plots out a realistic evolution for this position. Include where you think this position could go in the future along with steps needed to get to that point.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
Be ambitious but practical. Make sure your vision supports or enhances the mission of the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"If I am hired as diversity, equity, and inclusion regional manager with the Salvation Army, it will my responsibility to develop and implement a comprehensive diversity plan across the United States Pacific region. As it is written in the current job description, the DEI Regional Manager meets with talent acquisition and human resources representatives to plot out the objectives and implementation strategies affecting the organization's employees. In the future, I envision this position evolving to include investigating ways that DEI strategies can improve our programs and services in order to honor the organization's mission to help everyone without discrimination."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"The position description for the rehousing project coordinator emphasizes the importance of properly processing client information, managing records, and responding to assistance inquiries in a timely manner. When I worked in a similar role helping families find places to live, I was required to follow up with clients three, six, and nine months after permanent housing had been secured. This procedure allowed us to examine the impact of our program and see if there were any changes that should be made. I believe this model could potentially work well with the coordinator position and enhance the Salvation Army's efforts to positively impact the lives of those in need."
Written by Isaiah Swanson on March 18th, 2022
Scenario
21. What do you believe are some challenges someone in this position might encounter?
Why the Interviewer Asks This Question
The interviewer wants to know that you are familiar with the duties and responsibilities the position entails and that you can verbalize them clearly. They also want to test your ability to anticipate and plan for potential challenges.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Review the position description and practice describing its main duties and responsibilities. Then, tell the interviewer about any areas where you see opportunities for improvement or preventative measures to take against foreseeable obstacles.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"As an experienced social media manager, one of the most common challenges is deciding when and how to respond to someone saying something negative online about your organization. When this happens, I first read the comment and determine how the individual is connected to the organization. How I respond publicly reflects on the organization, so I am professional in all of my online interactions. Then, I reach out to the individual and invite them to elaborate on the situation. If I am able to address the concern myself, I do so. If not, I direct them to a staff person who might be able to provide further assistance if necessary."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"In social work, we are trained to manage cases that are often emotionally challenging. When I face a client who is at their wits' end because of severe financial difficulty, I have to maintain my composure and help them feel at ease. This is not an easy task as people can become volatile when they find themselves in vulnerable circumstances. I always affirm their emotions and simply listen and let them vent a while before carefully easing them back into the specifics of their case. This strategy has been effective in de-escalation, and I fully anticipate applying it if I am hired for this position."
Written by Isaiah Swanson on March 18th, 2022
Situational
22. Tell me about a bad day you have had at work. How did you turn it around?
How to Answer
Everyone has off-days on the job. Explain to your interviewer why you considered it a bad day, and describe the strategies you employed to end it on a positive note.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
Do not be negative in your response. Instead, use this opportunity to highlight your ability to maintain poise and professionalism during periods of stress and conflict.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"Last year, I was tasked with creating a report that highlighted new, active, inactive, and deceased clients from the previous fiscal year as part of a request to our board of directors for approval of a new program. The report was supposed to highlight the ways in which we were stretching our capacity, and the new program would better meet community needs. The task was assigned at the last minute since the board of directors meeting had been rescheduled unexpectedly. I set about running queries for the report, but at the same time, a massive power outage stopped my efforts short. The report needed to be completed by the end of the day, so the outage was frustrating. However, I always make sure to be prepared in case situations like this occur, so I was able to access an offline, backup drive I had created for client records. It took much longer, but I was able to create the report on time using manual methods instead."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"A few months ago, I had a miscommunication with a coworker that led to a disagreement. We were working on digitizing background checks for volunteers and spending several hours a day manually inputting information into our digital database from hardcopy records. I felt this process was too time-consuming and suggested we focus on more complex responsibilities while assigning this task to a data entry volunteer. My co-worker adamantly disagreed and said we should not allow volunteers to access that information. Our disagreement only led to us being even less productive, so I suggested we have a brainstorming session to hash out the pros and cons of ideas for resolving the issue. Eventually, we determined that the task was taking us too long and that we could assign a volunteer and protect private information by crafting a non-disclosure agreement for the volunteer to sign. This resolution strengthened our professional relationship and helped us focus on more relevant tasks."
Written by Isaiah Swanson on March 18th, 2022
Situational
23. Tell me about a contribution you made to the last team you worked on.
How to Answer
It is essential to show the interviewer that you are a team player. Explain how you operate and communicate in a team dynamic, and share a specific example of a time your involvement in a team led to the successful completion of a goal.
Written by Isaiah Swanson on March 18th, 2022
What NOT to Say
Do not elevate yourself and only say negative things about others on your team. Be as positive as possible. Even if there were struggles, this is a good opportunity to show how you can continue to function in a team setting when there are challenges or obstacles along the way.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I work on a community outreach team of four people tasked with planning and implementing special events and recruiting, training, retaining, and recognizing volunteers. Since we have a packed schedule of events and a large number of volunteers to manage, the four of us have to understand each other's roles completely so we can step in if someone is out for a day or longer. This also means we have to have excellent communication skills to achieve our goals. When things got especially busy during last year's holiday season, I devised a system wherein one team member would sign up to cover office tasks for another team member while they were out of the office to set up our annual Christmas fundraising event. This ensured that our normal tasks were completed as we were simultaneously preparing for the event."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I work on a development team which includes individual and corporate fundraisers and donor operations specialists. I am the volunteer coordinator. As the only person working with volunteers on the development team, I decided I could use my strength of building relationships to identify potential donors amongst my portfolio of active volunteers and perhaps steward them to the point where they would be open to a donation ask by one of my fundraising teammates. This resulted in a large number of volunteers contributing small amounts monthly. This helped the fundraisers meet their individual goals."
Written by Isaiah Swanson on March 18th, 2022
Situational
24. How do you explain to someone in need that you are unable to assist them?
What You Need to Know
Although the Salvation Army has vast financial resources, they are careful stewards of their funding in order to serve the most people with the greatest impact. This means that certain services may require qualifications that not every client will meet. However, they will also work with the client to find assistance outside what the Salvation Army provides.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Non-profit employees should be able to handle these difficult conversations with poise, respect, and dignity. Share with the interviewer how you would address the client and connect them to alternative community resources that may be able to help them.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"When I worked as a manager in an adult rehabilitation center, we had very little space and a long list of individuals seeking addiction treatment in a residential setting. Because the supply could not meet the demand, it was my job to meet privately with individuals who did not qualify for assistance. I always apologize when I am unable to help a client and acknowledge their emotions. Then, I provide them with a prepared package of detailed information about alternative rehabilitation facilities serving the community. Once I help them establish contact, I always arrange for transportation to any of these facilities if they need it."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"When I worked as a client assessor for the Meals on Wheels program, we frequently received service requests from individuals who did not qualify for the program for technical reasons. The basic disqualification was a demonstrated ability to procure food daily, but sometimes they also lived outside of our service area. In the former case, I would explain our rubric for determining this qualification. In the case of the latter, I would direct them to agencies that provide food in their area."
Written by Isaiah Swanson on March 18th, 2022
Situational
25. How do you incorporate self-care and boundary-setting in your approach to your job?
Why the Interviewer Asks This Question
Any non-profit employee should equip themselves with self-care strategies as well as a stable work-life balance. This is particularly true of employees working face-to-face with clients since they will often face emotional situations. The interviewer wants to know that you are mentally and physically prepared to handle the responsibilities of this position.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Show the interviewer how you take active steps to prioritize your personal well-being. Then, illustrate how these actions improve your professional focus and productivity.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"For the past eight years, I have taught high school social studies. The majority of my students face academic and behavioral obstacles, so I have to cater my lessons to accommodate their needs. This process can be emotionally and mentally challenging because I care deeply about the success of all of my students. However, in order to be an effective instructor, I must establish limits to avoid getting too personally involved in their lives. I decided to open my office for students to visit during specified times each week. These times were dedicated to the student sharing anything they wanted to. As a result, they feel comfortable approaching me to ask for help academically or to share personal struggles; they also respect the boundaries I have communicated and keep these discussions to posted office hours. This strategy has had positive effects on my productivity as well as student behavior and academic performance."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I work as a nurse at the largest hospital system in my county. Every day, I assist patients who are suffering from any number of illnesses, which can leave them feeling vulnerable, depressed, scared, and sometimes angry. I have to ensure I can face these situations professionally, so I always prepare myself. While I display empathy and compassion in all of my work, I also establish professional distance between myself and all of my patients. Not getting too close allows me to focus on doing my job properly and deliver a service that contributes to my patients' mental and physical well-being."
Written by Isaiah Swanson on March 18th, 2022
Situational
26. Talk about a situation where you were required to maintain a great amount of energy over a long period of time in order to complete a project.
Why the Interviewer Asks This Question
Nonprofit organizations are fast-paced and ever-evolving, which requires employees to have patience, stamina, and focus. The interviewer wants to see that you maintain excellent quality in your work during periods of higher energy output.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Focus on specific strategies you employ to balance your energies to complete extended projects. This will also demonstrate to the interviewer that you understand how to be intentional and strategic during times that can be physically and mentally demanding.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I worked as an event planner for music festivals for eight years, and during that time I planned dozens of festivals. However, the festival we held in Costa Rica was by far the most demanding in terms of stamina. First, there were complicated legal matters to sort through since it was our first international music festival. Any time you run a festival the planning stages require a significant amount of creative energy. When you enter the building stage, you're exerting a great deal of physical force. So, I always had to make sure to get enough sleep, eat properly, and take breaks to ensure my mind and body were focused and strong.
I also required consistent updates from team members on their individual tasks and offered guidance and support when necessary. We spent months planning for the festival itself, and it took about a week to build at the location. The festival lasted five days, and we spent three days packing up our supplies afterward. It was tiring, yes, but it was also professionally rewarding and personally fulfilling. I thrive in situations where I can focus my energy to execute large-scale projects."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"As a middle school science instructor, I am required to not only maintain high energy levels during lessons to keep students engaged but also to keep that energy positive and constructive. I plan for a variety of educational activities that blend kinesthetic learning with reading and audiovisual materials. This allows for variation in the lessons I teach, grabs the class's attention, and makes me excited to teach each new section. I also encourage students to learn from one another by participating in group discussions and projects about science-related matters. Although I gently facilitate these group situations, this gives me a chance to refill my energy for when I am instructing the class as a whole."
Written by Isaiah Swanson on March 18th, 2022
Situational
27. In what ways has the COVID-19 pandemic affected the work of the Salvation Army?
What You Need to Know
As one of the major organizations committed to responding to global emergencies, the Salvation Army dedicated resources to providing relief during the COVID-19 pandemic. The organization offered food, rent, mortgage, and utility assistance to address what it calls "pandemic poverty."
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Prepare a brief elevator speech about the Salvation Army's efforts to curb "pandemic poverty." Read through the organization's "COVID-19 Impact Report," and include any details you believe capture the quality and scope of its response.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"The COVID-19 pandemic resulted in an increase in homelessness in the United States and around the world. I was pleased to read about the Salvation Army's swift response to this problem. The organization operated or partnered with 990 shelters and housing facilities to provide safe shelter for those experiencing homelessness. In addition, it distributed hygiene kits and food all while maintaining safety standards established by the CDC and OSHA. While the onslaught of COVID-19 presented many challenges, the Salvation Army rose to meet those challenges in order to adapt and continue with its mission."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"With economies virtually shutting down around the world, people lost jobs and some struggled to make basic ends meet during the COVID-19 outbreak. Based on my research, the Salvation Army identified two major areas to address related to what is referred to as 'Pandemic poverty: Food and housing security. In its efforts to support food security, the Salvation Army safely distributed food boxes to families and seniors and served hundreds of millions of meals. In addition, with students attending class from home, the Salvation Army established new programs for providing meals when students would normally eat lunch at school."
Written by Isaiah Swanson on March 18th, 2022
Situational
28. The Salvation Army offers a number of volunteer opportunities to support its diverse work around the world. Do you have experience recruiting volunteers?
How to Answer
Come prepared to talk about the Salvation Army's volunteer opportunities listed on their website. The organization seeks dedicated volunteers who are passionate about its mission. If you have experience recruiting volunteers, share how that experience would inform your ability to recruit for the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
If you do not have experience recruiting volunteers, be honest. Talk about skills you have that would apply to recruitment, and explain in detail how you would use those skills to recruit volunteers for the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I have worked as a volunteer manager at the same organization for the past six years. In that time, I have recruited nearly three thousand active volunteers in partnership with universities, corporations, religious groups, and government and civic agencies. Not only do I recruit volunteers, but I also train them to represent the organization well while serving the community. I am confident in my ability to recruit large numbers of volunteers and train them to expertly and efficiently deliver the Salvation Army's services to communities in need."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"There is a great amount of diversity in the volunteer opportunities the Salvation Army offers. As a volunteer recruiter, I know that there must also be diversity in my approach to recruiting more volunteers. In the past, I have successfully utilized social media in my efforts to attract new volunteers from Generation Z. I would expand this approach by leaning into the Salvation Army's already impressive social media following and partnering with influencers relevant in popular culture. This strategy can exponentially increase the Salvation Army's visibility and will not only result in a greater number of volunteers but also potentially new donors."
Written by Isaiah Swanson on March 18th, 2022
Situational
29. Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?
How to Answer
Ethical dilemmas in the workplace will come up from time to time. Assure the interviewer that you can handle these types of difficulties with professionalism and poise.
Written by Isaiah Swanson on March 18th, 2022
Focus Your Answer On
Instead of focusing too heavily on the negative behavior of your co-worker or supervisor when you share this experience, highlight the specific ways you engaged the person asking you to participate in the lie. Then, talk about the steps you took after denying the request.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"During a particularly difficult year of fundraising, one of my teammates, the corporate fundraiser, asked me to fudge a bit in my line items. He had not met his quarterly fundraising goal, and I had exceeded mine by a few thousand dollars. He suggested I allow him to add a thousand dollars to his report and remove that amount from mine. He assured me he would have the funding by the next report. I told him I could not participate in that offer and encouraged him to seek the counsel of our department head, who is gifted in procuring last-minute donations of that size. After meeting with her, the corporate fundraiser was able to fulfill his quota and apologized for his behavior."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I was working on a research project in the Phillippines with a fellow researcher when we were both employed with an NGO studying the effects of tsunamis on coastal communities. As we integrated ourselves into their society, my fellow researcher made connections with representatives from the local government who had information about governmental responses to natural disasters that my associate could not resist. They offered him this privileged information in exchange for omitting a few key details regarding their negligence in providing proper assistance to impoverished districts.
My associate knew this would boost his career as well as mine, so he offered me the opportunity to partake in this information, even though it was unethical. I refused, but my associate kept insisting. Because of his persistence, I had no choice but to report his activities to our immediate supervisor, who insisted I attend a virtual meeting with human resources to make a statement about the situation. Although it wasn't easy to report a friend and co-worker, I knew it was the right thing to do to preserve the integrity of our organization's global image."
Written by Isaiah Swanson on March 18th, 2022
Situational
30. The Salvation Army offers a number of volunteer opportunities to support its diverse work around the world. Do you have experience recruiting volunteers?
How to Answer
Come prepared to talk about the Salvation Army's volunteer opportunities listed on their website. The organization seeks dedicated volunteers who are passionate about its mission. If you have experience recruiting volunteers, share how that experience would inform your ability to recruit for the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
If you do not have experience recruiting volunteers, be honest. Talk about skills you have that would apply to recruitment, and explain in detail how you would use those skills to recruit volunteers for the Salvation Army.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I have worked as a volunteer manager at the same organization for the past six years. In that time, I have recruited nearly three thousand active volunteers in partnership with universities, corporations, religious groups, and government and civic agencies. Not only do I recruit volunteers, but I also train them to represent the organization well while serving the community. I am confident in my ability to recruit large numbers of volunteers and train them to expertly and efficiently deliver the Salvation Army's services to communities in need."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"There is a great amount of diversity in the volunteer opportunities the Salvation Army offers. As a volunteer recruiter, I know that there must also be diversity in my approach to recruiting more volunteers. In the past, I have successfully utilized social media in my efforts to attract new volunteers from Generation Z. I would expand this approach by leaning into the Salvation Army's already impressive social media following and partnering with influencers relevant in popular culture. This strategy can exponentially increase the Salvation Army's visibility and will not only result in a greater number of volunteers but also potentially new donors."
Written by Isaiah Swanson on March 18th, 2022
Situational
31. Please describe your experience working with vulnerable populations.
Why the Interviewer Asks This Question
Since the Salvation Army's work is geared towards evangelism and helping those in need, your work will affect beneficiaries of the organization's programs no matter what your specific position is. The interviewer wants to know that you have experience working with vulnerable populations because the Salvation Army wants to hire people who understand and are empathetic to their unique needs.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
If you have experience with direct service, you should explain your approach to meeting with people seeking assistance. Explain your interpersonal interactions with them as well as how you manage and process their requests with professionalism. If you do not have this direct experience, explain how the work you have done in past positions has benefitted those in need.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"For 20 years, I was the director of a community center where people experiencing homelessness came to shower, wash clothes, receive new clothes, and engage in prayer and fellowship together. We served everyone without discrimination and worked hard to make them feel respected. Every social worker was trained to welcome each client with open arms, greet them by name, and listen to their story. Then, they would ask them what they needed. It is my firm belief that anyone needing assistance ought to be treated with human dignity."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I am currently employed as a social worker at a domestic violence shelter. We support women escaping dangerous home situations by providing temporary shelter, assistance procuring permanent housing, food, clothing, financial assistance, and counseling. The women I work with are going through intensely emotional experiences in their lives, and I always keep that in mind when I am meeting with them and determining the best ways to help them. I treat each person with patience, compassion, and understanding. Over the years, I have found this approach not only helps the client feel more comfortable but it also contributes to the culture of safety and love that we strive for at my organization."
Written by Isaiah Swanson on March 18th, 2022
Situational
32. Give me an example of a time you went above and beyond.
How to Answer
Demonstrate to the interviewer that you can do more than the bare minimum and strive for excellence in your daily tasks and larger work projects. Show that you can take the initiative and balance multiple responsibilities when you see something that needs to be done, but no one has asked you specifically to complete that task.
Written by Isaiah Swanson on March 18th, 2022
What to Avoid
Stress that while you are always willing to go the extra mile, even take on additional work, you never sacrifice quality in the name of delivering more than was asked of you. Avoid promising more than you can offer.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"During last year's annual audit of volunteer records, my supervisor asked me to compile a list of current active volunteers, including information about which department they assist, when they started, and how many hours they have given to the organization. I provided this report in a timely and accurate manner. I also knew that the communications team was interested in receiving a similar breakdown of volunteer information, but they were interested in more complicated data regarding volunteer demographics and their in-kind value relative to hours served. They hadn't specifically asked me to do this for them, but I had the records pulled already, and it only took me a few more minutes to provide this information, which they were able to use to craft their annual report of the organization's program results and financials."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"Things often get really busy during the holidays as more people want to give of their time and resources to serve their communities. Because of this, my supervisor asked if I would be willing to complete a last-minute project streamlining the application process for families seeking rent and utility assistance. This project was outside my typical sphere of responsibility, but it was definitely within my skillset. I spent a few hours developing a plan for the implementation of the new application process to present to our leadership team. I acknowledged that I would need assistance from a specialized volunteer to help with the digitization of the application because I did not want to sacrifice the quality of my standard duties. I worked with the volunteer coordinator to procure this help, and together we were able to deliver on my supervisor's request."
Written by Isaiah Swanson on March 18th, 2022
Technical
33. Do you have experience with writing grant proposals?
How to Answer
Grant seeking is a vital part of many nonprofit organizations. If you have exposure to this type of work, walk the interviewer through some of your grant-seeking successes. Don't be shy about sharing the financial yields of some of your grant-seeking efforts! If you do not have experience in this area, discuss how you could assist and learn.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
The Salvation Army receives funding from a variety of sources but highlighting any experience you might have securing government funding would be especially beneficial. Although the Salvation Army does not receive a large amount of government funding relative to its fundraising, government grants tend to be the most complicated. Therefore, demonstrating that you have the knowledge and skillset to procure one of these grants will impress the interviewer.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I fully understand the importance of grant proposals as this process accounts for millions of dollars awarded every year to a variety of causes. Because of my undergraduate and graduate research in public policy, I have developed strong writing skills. Although my current organization employs professional writers to do these tasks, I have provided data for grant proposals and understand the grant-seeking cycle. I would be thrilled to further develop my skills in this area by completing grant proposals for the Salvation Army."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I have written hundreds of grant proposals throughout the years seeking funding from private foundations, corporations, individual entities, and government agencies. These proposals have resulted in fully-funding five programs providing food and shelter for individuals and families experiencing homelessness. I understand that roughly 10% of the Salvation Army's funding comes from local, state, and federal governments, and I have years of experience sourcing funding from private foundations and corporations in addition to government agencies. Consequently, not only is my portfolio vast but so is my knowledge on how to find new sources."
Written by Isaiah Swanson on March 18th, 2022
Technical
34. What experience do you have using team-based messaging applications?
How to Answer
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps in which you are proficient and show your willingness and ability to learn new technology as well.
Written by Isaiah Swanson on March 18th, 2022
Pro Tip
The Salvation Army is a global organization. As such, there are a plethora of employees working from different time zones and working remotely. It is essential to demonstrate an aptitude for utilizing technology to maintain consistent communications with team members no matter where they are located.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"I have used a variety of messaging applications to communicate with team members. I am well-versed in using Slack, ProofHub, Chanty, Google Hangouts, Zoom, and Skype as effective apps to hold meetings, manage projects, ask questions, and update team members on current tasks or milestones. I adapt quickly to any kind of technology required of me to enhance my efficiency and support team building. What team-based messaging applications do you use?"
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"I started working remotely two years ago because my role answering calls from depressed and suicidal youth could be done from home, and the privacy of my own home enhanced my ability to talk these young people through very challenging thoughts and emotions. It did, however, pose unique challenges in terms of communicating with other members of my team. As such, my supervisor wanted those of us who had recently gone remote to quickly teach ourselves how to use Zoom chat and video features to effectively communicate with each other throughout the workday and workweek. This helped us better provide updates on client calls and continue to build our bonds as a team."
Written by Isaiah Swanson on March 18th, 2022
Technical
35. Describe your technical skills, specifically your computer knowledge and experience using Microsoft products.
Why the Interviewer Asks This Question
No matter what job you are applying for at the Salvation Army, you will be required to be proficient with Microsoft Office and basic computer handling. The interviewer wants to know that you have these skills and that you understand how they will be used in the specific position for which you are interviewing.
Written by Isaiah Swanson on March 18th, 2022
How to Answer
Prepare by familiarizing yourself with the position description and highlighting ways that it will require you to use Microsoft Office and/or computer processes. When you answer, list the Microsoft programs with which you feel most proficient and share any computer-related certifications you may have. Then, talk about how your knowledge and skills will translate to this position. You should feel open to sharing any of your additional technical skills that are relevant.
Written by Isaiah Swanson on March 18th, 2022
1st Answer Example
"In my work as an office administrator, I am required to use every application available in Microsoft Office as part of my daily responsibilities. As such, I feel I have an advanced skillset when it comes to Word, Excel, PowerPoint, etc. I can manage budgets on spreadsheets, create easy-to-use directories, make engaging presentations, and more. I also am a fast and accurate typist and am gifted at organizing and maintaining files digitally."
Written by Isaiah Swanson on March 18th, 2022
2nd Answer Example
"Having worked as a data entry specialist for several years, I utilize Microsoft Office applications as well as my organization's CRM database every day. As a result, I have developed a strong ability to use these tools to complete any task assigned to me. I received my 'Microsoft Office Specialist' certification and constantly strive to discover new office software that helps increase my work efficiency."
Written by Isaiah Swanson on March 18th, 2022