Top 10 Safeway Interview Questions and Answers

Question 1 of 10

Have you ever dealt with an angry customer? How did you handle the situation?
Best way to prepare for your Safeway interview starts here. Practive 10 Interview Questions.
Top
1. Have you ever dealt with an angry customer? How did you handle the situation?
Best Answer
I never argue with customers. I listen to their issues and respond back calmly so as to not escalate the problem. I try to find the best solution possible to diffuse the situation.
2.
I listened to the customer and spoke calmly as not to escalate the situation and solved the problem in a way that benefited her and ensured she left the pharmacy happy.
3.
Yes I have. I do is proceed to talk with them in a calm pleasant professional manner.
4.
Remain calm, listened to customer concern, identified what it was they wanted, explained reason for policy, found an alternative solution that customer was happy with and was accommodated by the policy.
2. How does Safeway compare to other grocery stores in your mind?
Top Answer
I feel that Safeway is better than its competitors in many ways. For one, the customer service at Safeway is beyond comparison. The produce and products that Safeway carries is high quality and they are offered at very reasonable and great prices.
Second Best
Safeway has the ingredients for life. I know that I will find everything I need plus everything I love to live a happy , healthy and beautiful life. It is affordable and the Safeway card is unbeatable for values.
3.
It has competitive prices and it has products here that other stores do not and it has more selection then just one choice.
4.
It has better customer service.
5.
Safeway to me is the best grocery because It is always what your looking for and It is very affortable and always has food quality grocery.
6.
Safeway is the best grocery store because it always have what your looking for and with competitive prices.
7.
Clean, bright, warm, fresh, inviting.
8.
My father has been woth the company for 21 years and all I hear are positive things so it will be a honour to work with the company.
9.
Safeway is much cleaner and fresher and has much better value.
3. Customer satisfaction is our number one goal at Safeway, how have you demonstrated excellent customer satisfaction in the past?
Top Answer
Let them know that my store at CompUSA was in the top 5 for customer service out of 200+ stores three months out of six while I was the customer service manager. Also give them example about angry CEO for brewing company.
Second Best
I would demonstrate it by is greeting the customer, answering the questions that they are asking honestly and happily.
3.
Try to treat all customers the same, always go above and beyond with everything you do.
4.
I tell em my way or the door..
5.
I haven't had a job in the past.
6.
I tell em my way or the door..
7.
I have always put forth my best effort to make customers feel welcome and that they would like to come back. I filled prescriptions promptly and rang them up with a smile.
8.
Located out of stock item for customer that was not available to order but was in stock in a neighboring store, manifested it from other store, customer was able to complete their set.
4. How do you handle stressful situations?
Top Answer
Remain calm, delegate tasks in order to accomplish assignments by date due, try to complete projects before starting new ones, look for common ground in conflict and try to reach an amicable resolution.
Second Best
take deep breaths
3.
By taking a few deep breaths, figuring out the best way to handle the situation and then taking care of it in a calm and efficient manner.
4.
I shop here all the time and it seems to be a active,family oriented, fun environment that would keep my on my toes.
5.
I can help promote the company with a positive attitude and make sure the customers leave safeway happy and satisfied.
6.
Being a hard dedicated worker.
7.
By keeping calm and doing my best to solve the problem.
8.
I think I can be a benefit to Safeway by being a polit and considerate employee who is dedicated to the job I am required to do.
9.
By keeping calm at all times and reacting to the situation itself not the stress and also by being flexible and able to shift priories. If I became too overly stressed I wait until I see a chance to talk with a supervisor and seek their advice.
10.
Be sure to stay calm and handle the situation best to your ability if help is still needed contact supervisor for further assitance.
5. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
Best Answer
Any situation involving co-workers. Of course you are not going to agree all the time about how something should be done but there is no point in arguing. Also when it comes to a customer, you should not continue to argue with a customer.
2.
I would have to say that sometimes a well calculated decision made quickly is better than a decision that is argued over and planned out in detail.
3.
With co workers brcause they have more experience than me so they must be right.
4.
Any time with coworkers. It is important to maintain a good professional relationship, and to do that you cannot be argumentive.
6. Have you shopped at Safeway before?
Top Answer
I have shopped at Safeway many times.
Second Best
I am an avid Safeway shopper for over 40 years.
3.
Yes. It was a very pleasant experience.
4.
Yes i have.
5.
Of course I have.
6.
Why yes I have, I am pretty familiar with what the store has.
7. What can you do for us that other candidates can't?
Top Answer
I have cashiering experience, I provide good customer service, I love to be personable with people, I am a fast learner.
Second Best
I will work hard, handle stress in a calm matter and will simply bring positive energy into work.
3.
I can consistently perform my job duties with a pleasant demeanor and great work ethic.
4.
I can bring a positive attitude to work daily and I will do the best job possible to make sure the customers have all their questions answered.
5.
I will be my positve and enthusiatic attitude to work amd do the job possible job to the costomers satisfied.
6.
I can bring my positive and enthusiastic attitude to work and do the job to.
7.
Remain calm give positive attitude and provide execellent customer service.
8.
I am very dedicated to my job. I always give it 110%. I am a bit of a perfectionist competitive person who always wants to have the best dept.
9.
Deliver customer service that is second to none; understanding not only the details of policy but why a policy is in place.
8. Have you ever received excellent customer service? What did the employee do, that made it so special?
Best Answer
Make the customer feel like there answers are solved and that they can find what they are looking for and to greet them, so therefore it would be best to make the potential buyer to actually buy the product that is solved on the shelves.
2.
Yes the customer remained calm when it wqas my first time and treally appreciated me and motivated me.
3.
Yes, the employee spent extra time to work with me to choose the right DVD player. They conducted themselves in a way that they were in the running for winning a Nobel Prize for DVD player sales. They were very enthusiastic to help me.
4.
I guess I have never received anything special to remember. I guess if an employee makes eye contact and says hi, or at least agnoledges that im present, then they are doing good.
5.
Employee listened to my concern/issue, then went above and beyond to assist me.
9. Have you ever worked in a stressful retail environment?
Best Answer
Yes, while at Kfc Taco bell. Sometimes we were short staffed or ran out of product. And I was way younger and just thought that that was difficult when we were slammed.
2.
Yes, several years (including one as a Head Cashier and three as a Merchandise Manager) at Barnes and Noble during and after the Christmas holiday season.
3.
Yes, I have dealt with stressful situations so I know how to deal with it.
10. how do you heandle stressful situations
Top Answer
Depending on the situation I would maintain a professional attitude. Quickly assess the situation and the actions that can have the best outcome for everyone involved. While maintaining the integrity of the company policies.
Second Best
i handle thr situation rather than stress that way the situation is under control and i also focus on the task
3.
I handle stressful situations one thing at a time. I would assess the situation and think of the best and fastest way to deal with the situation.
4.
stay calm and think of a solution to help and fix the streeful situaton.
5.
I handle the situation to the best of my ability and try to make each party as happy as I can, and then I take a few moments to myself to recompose myself and then get back to work.
6.
I solve the issue head on calmly and to solve the situation to get in under control.
7.
I take a few deep breaths and start to work through the situation logically.
8.
Be remaining calm, tackling the emergencies as the arise, and not second-guessing my decisions (there will be time to reassess decisions when things calm down)
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Safeway Reviews

Aug 18, 2014
Cons
The only thing I disliked was there were not enough shifts for everyone.
Job Duties
Customer service desk, fielding complaint/compliment calls, problem solving.
Summary
It was a great learning experience and enabled me to glean an understanding of the basics of a retail grocery.
Was this Review Helpful? Yes / No
Aug 6, 2014
Job Duties
Greeting Customers,Cashier, bagged groceries, collected payment, (check, credit card, EBT)
Summary
Giving great customer service for the 2 years working Safeway.
Was this Review Helpful? Yes / No
Jul 25, 2014
Job Duties
I was to help customers receive fuel safely and promptly, operate the register, restock, clean fuel spills, etc.
Preparation
Safeway helped me learn to multitask, be positive in tough situations and work with a large variety of people.
Was this Review Helpful? Yes / No
Jul 24, 2014
Job Duties
Wrap meat, help customers, order, count inventory.
Was this Review Helpful? Yes / No