Safeway

Safeway Inc. (Safeway) is a food and drug retailer. As of June 19th, 2010, the Company operated 1,712 stores. The Company’s United States retail operations are located principally in California, Oregon, Washington, Alaska, Colorado, Arizona, Texas, the Chicago metropolitan area and the Mid-Atlantic region. The Company’s Canadian retail operations are located principally in British Columbia, Alberta and Manitoba/Saskatchewan. The Company has a network of distribution, manufacturing and food-pr...


Last Updated: February 18, 2014, 4:45 am
Question 1 of 20

Have you ever dealt with an angry customer? How did you handle the situation?
Best way to prepare for your Safeway interview starts here. Practice over 20 Safeway Interview Questions.
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Founded
Pleasanton, CA
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44.5 Billion
172,000
1915

Positions at Safeway

Safeway Reviews

Nov 7, 2014
Cons
As I said before the job I was employed for was great as I have a passion for customer service and this position allowed me to build lasting relationships with customers . Yet it had very limited growth opportunities and I was to be in a job that I can make a career from.
Job Duties
Customer service was the main initiative as a Safeway employee. I was trained to anticipate needs, problem solve, and provide exceptional customer service.
Summary
My time at Safeway has been very pleasant, and has taught me so much about interacting with customers. It has taught me how to anticipate needs, and solve the customers problems to leave them with a positive view of the company.
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Aug 18, 2014
Pros
Assisting customers, meeting new people, working with a diverse group of people.
Cons
The only thing I disliked was there were not enough shifts for everyone.
Job Duties
Customer service desk, fielding complaint/compliment calls, problem solving.
Summary
It was a great learning experience and enabled me to glean an understanding of the basics of a retail grocery.
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Aug 6, 2014
Job Duties
Greeting Customers,Cashier, bagged groceries, collected payment, (check, credit card, EBT)
Summary
Giving great customer service for the 2 years working Safeway.
Was this Review Helpful? Yes / No
Jul 25, 2014
Job Duties
I was to help customers receive fuel safely and promptly, operate the register, restock, clean fuel spills, etc.
Preparation
Safeway helped me learn to multitask, be positive in tough situations and work with a large variety of people.
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Safeway Interview Questions and Answers
Top
1. Have you ever dealt with an angry customer? How did you handle the situation?
Best Answer
I never argue with customers. I listen to their issues and respond back calmly so as to not escalate the problem. I try to find the best solution possible to diffuse the situation.
2.
I listened to the customer and spoke calmly as not to escalate the situation and solved the problem in a way that benefited her and ensured she left the pharmacy happy.
3.
Yes I have. I do is proceed to talk with them in a calm pleasant professional manner.
4.
Remain calm, listened to customer concern, identified what it was they wanted, explained reason for policy, found an alternative solution that customer was happy with and was accommodated by the policy.
2. How does Safeway compare to other grocery stores in your mind?
Top Answer
I feel that Safeway is better than its competitors in many ways. For one, the customer service at Safeway is beyond comparison. The produce and products that Safeway carries is high quality and they are offered at very reasonable and great prices.
Second Best
Safeway has the ingredients for life. I know that I will find everything I need plus everything I love to live a happy , healthy and beautiful life. It is affordable and the Safeway card is unbeatable for values.
3.
It has competitive prices and it has products here that other stores do not and it has more selection then just one choice.
4.
It has better customer service.
5.
Safeway to me is the best grocery because It is always what your looking for and It is very affortable and always has food quality grocery.
6.
Safeway is the best grocery store because it always have what your looking for and with competitive prices.
7.
Clean, bright, warm, fresh, inviting.
8.
My father has been woth the company for 21 years and all I hear are positive things so it will be a honour to work with the company.
9.
Safeway is much cleaner and fresher and has much better value.
3. Customer satisfaction is our number one goal at Safeway, how have you demonstrated excellent customer satisfaction in the past?
Top Answer
Let them know that my store at CompUSA was in the top 5 for customer service out of 200+ stores three months out of six while I was the customer service manager. Also give them example about angry CEO for brewing company.
Second Best
I would demonstrate it by is greeting the customer, answering the questions that they are asking honestly and happily.
3.
Try to treat all customers the same, always go above and beyond with everything you do.
4.
I tell em my way or the door..
5.
I haven't had a job in the past.
6.
I tell em my way or the door..
7.
I have always put forth my best effort to make customers feel welcome and that they would like to come back. I filled prescriptions promptly and rang them up with a smile.
8.
Located out of stock item for customer that was not available to order but was in stock in a neighboring store, manifested it from other store, customer was able to complete their set.
4. How do you handle stressful situations?
Top Answer
Remain calm, delegate tasks in order to accomplish assignments by date due, try to complete projects before starting new ones, look for common ground in conflict and try to reach an amicable resolution.
Second Best
take deep breaths
3.
By taking a few deep breaths, figuring out the best way to handle the situation and then taking care of it in a calm and efficient manner.
4.
I shop here all the time and it seems to be a active,family oriented, fun environment that would keep my on my toes.
5.
I can help promote the company with a positive attitude and make sure the customers leave safeway happy and satisfied.
6.
Being a hard dedicated worker.
7.
By keeping calm and doing my best to solve the problem.
8.
I think I can be a benefit to Safeway by being a polit and considerate employee who is dedicated to the job I am required to do.
9.
By keeping calm at all times and reacting to the situation itself not the stress and also by being flexible and able to shift priories. If I became too overly stressed I wait until I see a chance to talk with a supervisor and seek their advice.
10.
Be sure to stay calm and handle the situation best to your ability if help is still needed contact supervisor for further assitance.
5. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
Best Answer
Any situation involving co-workers. Of course you are not going to agree all the time about how something should be done but there is no point in arguing. Also when it comes to a customer, you should not continue to argue with a customer.
2.
I would have to say that sometimes a well calculated decision made quickly is better than a decision that is argued over and planned out in detail.
3.
With co workers brcause they have more experience than me so they must be right.
4.
Any time with coworkers. It is important to maintain a good professional relationship, and to do that you cannot be argumentive.
6. Have you shopped at Safeway before?
Top Answer
I have shopped at Safeway many times.
Second Best
I am an avid Safeway shopper for over 40 years.
3.
Yes. It was a very pleasant experience.
4.
Yes i have.
5.
Of course I have.
6.
Why yes I have, I am pretty familiar with what the store has.
7. What can you do for us that other candidates can't?
Top Answer
I have cashiering experience, I provide good customer service, I love to be personable with people, I am a fast learner.
Second Best
I will work hard, handle stress in a calm matter and will simply bring positive energy into work.
3.
I can consistently perform my job duties with a pleasant demeanor and great work ethic.
4.
I can bring a positive attitude to work daily and I will do the best job possible to make sure the customers have all their questions answered.
5.
I will be my positve and enthusiatic attitude to work amd do the job possible job to the costomers satisfied.
6.
I can bring my positive and enthusiastic attitude to work and do the job to.
7.
Remain calm give positive attitude and provide execellent customer service.
8.
I am very dedicated to my job. I always give it 110%. I am a bit of a perfectionist competitive person who always wants to have the best dept.
9.
Deliver customer service that is second to none; understanding not only the details of policy but why a policy is in place.
8. Have you ever received excellent customer service? What did the employee do, that made it so special?
Best Answer
Make the customer feel like there answers are solved and that they can find what they are looking for and to greet them, so therefore it would be best to make the potential buyer to actually buy the product that is solved on the shelves.
2.
Yes the customer remained calm when it wqas my first time and treally appreciated me and motivated me.
3.
Yes, the employee spent extra time to work with me to choose the right DVD player. They conducted themselves in a way that they were in the running for winning a Nobel Prize for DVD player sales. They were very enthusiastic to help me.
4.
I guess I have never received anything special to remember. I guess if an employee makes eye contact and says hi, or at least agnoledges that im present, then they are doing good.
5.
Employee listened to my concern/issue, then went above and beyond to assist me.
9. Have you ever worked in a stressful retail environment?
Best Answer
Yes, while at Kfc Taco bell. Sometimes we were short staffed or ran out of product. And I was way younger and just thought that that was difficult when we were slammed.
2.
Yes, several years (including one as a Head Cashier and three as a Merchandise Manager) at Barnes and Noble during and after the Christmas holiday season.
3.
Yes, I have dealt with stressful situations so I know how to deal with it.
10. how do you heandle stressful situations
Top Answer
Depending on the situation I would maintain a professional attitude. Quickly assess the situation and the actions that can have the best outcome for everyone involved. While maintaining the integrity of the company policies.
Second Best
i handle thr situation rather than stress that way the situation is under control and i also focus on the task
3.
I handle stressful situations one thing at a time. I would assess the situation and think of the best and fastest way to deal with the situation.
4.
stay calm and think of a solution to help and fix the streeful situaton.
5.
I handle the situation to the best of my ability and try to make each party as happy as I can, and then I take a few moments to myself to recompose myself and then get back to work.
6.
I solve the issue head on calmly and to solve the situation to get in under control.
7.
I take a few deep breaths and start to work through the situation logically.
8.
Be remaining calm, tackling the emergencies as the arise, and not second-guessing my decisions (there will be time to reassess decisions when things calm down)
11. Why do you think you will like working at Safeway?
Top Answer
Because i heared nothing but good things about safeway from previous employees and Im a hard working person who likes to learn more and utilize the skills that i already have to this establishment and i feel that safeway wuld provide me with the opportunity to do so.
Second Best
I am a hard worker, I love the feeling of a job well done, and learning all about different occupations. Working at Safeway will allow me to learn how to do many different jobs and how to excel at them.
3.
I think that the co-workers will be kind and helpful and encouraging. I think I will get a good days pay.
4.
Because my friend what a good place it is to work.
5.
I have only heard good things about Safeway and every time I come in, it is welcoming.
6.
I have always loved shopping at Safeway and love the welcoming and inviting atmosphere. I want to be part of this company and team.
7.
Location, community, team, family, and upward mobility.
8.
I BELIEVE that I will like it because it has great flexible other job departments in the building and that it looks like an interesting to be at.
9.
Because I love woking as a pharmacy tech and safeway is a great place to work.
10.
I get to run my own dept and I like to be incharge. I feel like I am great at what I do and I can do it better than most people.
12. What would you do if a coworker asked you to help you steal?
Top Answer
I would report that co-worker to my supervisor immediately and let my supervisor handle the situation.
Second Best
I would secretly go tell the manager that they tried to ask me to steal because that can affect my job and the stores profit in some ways.
3.
Tell them no and report them.
4.
I would tell them that i'm not a thief and let me supervisor know what's going on.
5.
I would refuse and discourage them by explaining the consequences of such wrongful behavior. Then immediately report it to a supervisor.
6.
I would not do such and I would think over my options carefully on how to react and perhaps speak with the one in charge of this place.
13. How do you expect to make a difference at Safeway?
Top Answer
By working really hard and utilizing my skills to benefit the position in working at.
Second Best
By helping customers in the best way possible.
3.
I hope to give people a better understanding of the store quality and how helpful people can be.
4.
I want to make a beautiful difference by bringing all the talents I possess to create an experience that customers will enjoy again and again. I am highly motivated. I am a people person which makes me a team player. I can also work independently. Follow instructions, and easily adapt to new changes. I can resolve conflicts and am a problem solver. I am flexible and regular in attendance. I will value my coworkers and the uphold the integrity of the company. I will bring al the talents I possess to the job while learning new skills from Safeway.
5.
I would bring positive esteem and joy to where I work and hopefully to the other coworkers if given the chance to work here. Possibly even help out others if they need it, per say the bakery, like the given job details of that.
6.
I would do better than any previous manager. I would give it my all and increase sales in my dept. I want to be the best dept manager ever at 56th st.
7.
I expect to make a positive difference through the quality of my customer service.
8.
Being part of a team, motivating others to work for each other and the community to deliver service that brings customers back repeatedly.
14. Why would you like to work at Safeway?
Top Answer
To earn money for myself and for other goals I have in life.
Second Best
I like to environment Safeway offers opposed to other stores. I could bring a lot to Safeway.
3.
Safeway is a great company and I've shopped here most of my life, it is by far the highest quality grocery store.
4.
I want to enjoy working in a beautiful environment that allows me to use all my skills.
5.
Stability, growth, community, and family.
6.
I would like to work here because it has benefits and it looks like a great place to work here.
7.
Ive shopped at safeway since I was born. All my friends love this store and never shop anywhere else.
8.
Because I have never had a bad experience at Safeway and would like to contribute to that history of making customers happy.
9.
I want to apply my skills and abilities to an industry that matches my interest (food, agriculture, sustainable living, and customer-oriented business)
15. Why do you want to work at Safeway?
Top Answer
I want to work at Safeway because I would like to learn more responsibility and learn to better assist others.
Second Best
I want to earn money and to get knowledge of how a buisness works and possibly to know how to run my own buisness one day.
3.
I want to earn money for my goals in the future.
4.
I want to work somewhere where I can expand and grow with the company and I believe safeway can offer me that.
5.
I love the Floral Section it welcoming and inviting and want to be apart of it.
6.
I want to work here is because it has benefits, as I heard from a few sources, and that it appears to be flexible and that it does look quite interesting because of how the people correspond with each other and the way it has different places to work at and I do like dealing with people, so therefor I believe this would be a great job for me other than some other job like walmart, which does not seem to interest me at all.
7.
I want to work at Safeway because I want to feel proud in doing my work no matter what it is and I feel safeway can make me feel that way because I always see the employees happy and willing to help and they go beyond their capabilities and I want to do that, I want to help people, even if it means pushing carts, I feel I am helping.
8.
Because my father has been with the company for 21 years.
9.
I already work there, I just want to transfer depts. With more responsibility.
10.
Because I would like to be part of a great team that provides great service.
16. How do you expect to make a difference at Safeway?
Top Answer
I expect to make a difference at Safeway by putting the skills i have gained from my past work experiences such as excellent customer service and problem solving to better the service to the custumers as well as coworkers
Second Best
I will try to work at my best and try to be as helpful as often to give people more knowledge around their questions.
3.
I always think there is room for improvement no matter what position your in or where you at, but I think my people skills and experience with businesses and organizations in communities will enable the store in which I oversee to become vested in community in which it operates, and the people to see it as one of their own.
4.
I intend to make a positive force and hopefully have better customer service, as I assume it already has but it would be extra help.
5.
I expect to show that the products are the best and show the customers that the employees are hard workers and willing to do anything to make their experience the best possible one.
6.
I will increase sales. I will stive to have the least amount of shrink and happiest coworkers.
7.
I expect to make a positive difference at Safeway with my positive demeanor and excellent customer service.
8.
By being the sort of manager that employees can look up to and customers seek out.
17. What can you do for this company?
Top Answer
I can utilize my skills and ability to set priorities and solving problem to benefit the position im working at as well as benefiting the company. I also pay attention to all details and make sure that my work is off high quality suitable for such an important company.
Second Best
I can bring knowledge and eperience from my curret job. I can also provide excellent customer service and bring a positive attitude to the work environment eveyday.
3.
Be the best.
4.
I can help stock items organize things, take carts inside the store, bag groceries.
5.
I will do whatever is asked of me no matter how big or small the task is. I can utilize my customer service skills to make the customers experience a great one.
6.
I think I can bring stability, reliability, profitability, and success.
7.
I can try to make this place a little less stressful, possibly in my area of the store?
8.
I would do great work that shows customers that safeway cares about their customers and their products, I would bring reliability because I will always show up and do my work without anyone have to pick up my work and worry.
9.
Give the best customer service with the freshest items to keep customers coming back.
10.
Manage their assets (customers, employees, and product) in such a way that my store can shine in its share of the market.
18. What negative thing would your last boss say about you?
Top Answer
I'm too perfect.
Second Best
That I pay too much attention to details.
3.
I was a workaholic. I worked too much and always wanted to work.
4.
My last boss is my current boss i doubt that they would have anything negative to say about me they know i am a hard worker and they acknowledge my effort.
5.
I haven't worked before.
6.
While I have great ability to adapt to changes I had to recognize my coworkers who were struggling. I created a process that gave step by step guidance to changes and how each job is affected. This transition process allowed for operations to run smoothly while taking into consideration the individual needs of the employees involved. This created a more effective team that was better equipped to handle future changes.
7.
Sometimes I need to slow down. I need to exercise some tactical patience every once in awhile. Not everything has an immediate answer or solution.
8.
That I tend to not stay completely busy and that I need to greet the customers more; but of course I had worked on that issue.
9.
Time management has always been an area for improvement, but he has improved steadily over the past couple years.
19. How long would you expect to work for us if hired?
Top Answer
If I were hired I would expect to work with you guys while I'm in college.
Second Best
Long term.
3.
I would be very happy working 9am-5pm during the summer. I am a student so working during the school year would be difficult for me.
4.
I am retired and would like a part time job for a few years.
5.
In all honesty, I would like to make a job with Safeway a career. Safeway seems to have a lot of opportunities and upward mobility. But most importantly it has stability, and that is very appealing.
6.
I would work as long as I am able, as you feel that I am doing good work. I see myself working with Safeway for a good while.
20. If you caught a close friend stealing what would you do in that situation. Even if it might have been a small amount of money?
Top Answer
I would tell them what they are doing is wrong and that they are going to get caught. If they refused to return or pay for the item and depending on how they reacted to me calling them out I would either walk away and have nothing to do with them, or I would tell a cashier.
Second Best
That stealing is not okay. Return the money right away or i'll tell the manager.
3.
Stealing is wrong and is has consequences of loss of job and jail time. I would ask them to return money or a manager will be notified. It is a clear choice.
4.
I would likely confront them or possibly if that is not a good answer, then speak with the manager about that.
5.
I would attempt to persuade them to make their wrong right by returning the money and apologizing, if that failed then I would inform the appropriate authorities.
6.
Report it, or discipline according to law and policy if I was the supervisor.