Welcome! Start your Safeway Mock Interview!
Question 1 out of 20
Have you ever dealt with an angry customer? How did you handle the situation?

Safeway

Headquarters:

Website:

Careers:

Ticker:

Revenue:

Employees:

Twitter:

Founded:

44.5 Billion

172,000

@Safeway

1915

Safeway Inc. (Safeway) is a food and drug retailer. As of June 19th, 2010, the Company operated 1,712 stores. The Company’s United States retail operations are located principally in California, Oregon, Washington, Alaska, Colorado, Arizona, Texas, the Chicago metropolitan area and the Mid-Atlantic region. The Company’s Canadian retail operations are located principally in British Columbia, Alberta and Manitoba/Saskatchewan. The Company has a network of distribution, manufacturing and food-processing facilities. Safeway owns and operates GroceryWorks.com Operating Company, LLC (GroceryWorks), an online grocery channel doing business under the names Safeway.com, Vons.com and Genuardis.com ...



Last Updated: February 18, 2014, 4:45 am

Top Safeway Interview Questions

1.
Have you ever dealt with an angry customer? How did you handle the situation?
Best Answer
I never argue with customers. I listen to their issues and respond back calmly so as to not escalate the problem. I try to find the best solution possible to diffuse the situation.
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2.
I listened to the customer and spoke calmly as not to escalate the situation and solved the problem in a way that benefited her and ensured she left the pharmacy happy.
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2.
How does Safeway compare to other grocery stores in your mind?
Best Answer
I feel that Safeway is better than its competitors in many ways. For one, the customer service at Safeway is beyond comparison. The produce and products that Safeway carries is high quality and they are offered at very reasonable and great prices.
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2.
Safeway has the ingredients for life. I know that I will find everything I need plus everything I love to live a happy , healthy and beautiful life. It is affordable and the Safeway card is unbeatable for values.
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3.
It has competitive prices and it has products here that other stores do not and it has more selection then just one choice.
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4.
It has better customer service.
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3.
Customer satisfaction is our number one goal at Safeway, how have you demonstrated excellent customer satisfaction in the past?
Best Answer
Let them know that my store at CompUSA was in the top 5 for customer service out of 200+ stores three months out of six while I was the customer service manager. Also give them example about angry CEO for brewing company.
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2.
I would demonstrate it by is greeting the customer, answering the questions that they are asking honestly and happily.
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3.
Try to treat all customers the same, always go above and beyond with everything you do.
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4.
I tell em my way or the door..
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-44.4%
4.
How do you handle stressful situations?
Best Answer
Remain calm, delegate tasks in order to accomplish assignments by date due, try to complete projects before starting new ones, look for common ground in conflict and try to reach an amicable resolution.
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2.
take deep breaths
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3.
By taking a few deep breaths, figuring out the best way to handle the situation and then taking care of it in a calm and efficient manner.
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-78.6%
4.
I shop here all the time and it seems to be a active,family oriented, fun environment that would keep my on my toes.
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5.
I can help promote the company with a positive attitude and make sure the customers leave safeway happy and satisfied.
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5.
Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
Best Answer
Any situation involving co-workers. Of course you are not going to agree all the time about how something should be done but there is no point in arguing. Also when it comes to a customer, you should not continue to argue with a customer.
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2.
I would have to say that sometimes a well calculated decision made quickly is better than a decision that is argued over and planned out in detail.
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3.
With co workers brcause they have more experience than me so they must be right.
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4.
Any time with coworkers. It is important to maintain a good professional relationship, and to do that you cannot be argumentive.
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6.
Have you shopped at Safeway before?
Best Answer
I have shopped at Safeway many times.
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2.
I am an avid Safeway shopper for over 40 years.
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3.
Yes. It was a very pleasant experience.
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4.
Yes i have.
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5.
Of course I have.
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7.
What can you do for us that other candidates can't?
Best Answer
I have cashiering experience, I provide good customer service, I love to be personable with people, I am a fast learner.
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2.
I will work hard, handle stress in a calm matter and will simply bring positive energy into work.
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3.
I can consistently perform my job duties with a pleasant demeanor and great work ethic.
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4.
I can bring a positive attitude to work daily and I will do the best job possible to make sure the customers have all their questions answered.
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-71.4%
5.
I will be my positve and enthusiatic attitude to work amd do the job possible job to the costomers satisfied.
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8.
Have you ever received excellent customer service? What did the employee do, that made it so special?
Best Answer
Make the customer feel like there answers are solved and that they can find what they are looking for and to greet them, so therefore it would be best to make the potential buyer to actually buy the product that is solved on the shelves.
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-66.7%
2.
Yes the customer remained calm when it wqas my first time and treally appreciated me and motivated me.
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-66.7%
3.
Yes, the employee spent extra time to work with me to choose the right DVD player. They conducted themselves in a way that they were in the running for winning a Nobel Prize for DVD player sales. They were very enthusiastic to help me.
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9.
Have you ever worked in a stressful retail environment?
Best Answer
Yes, while at Kfc Taco bell. Sometimes we were short staffed or ran out of product. And I was way younger and just thought that that was difficult when we were slammed.
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2.
Yes, several years (including one as a Head Cashier and three as a Merchandise Manager) at Barnes and Noble during and after the Christmas holiday season.
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10.
how do you heandle stressful situations
Best Answer
Depending on the situation I would maintain a professional attitude. Quickly assess the situation and the actions that can have the best outcome for everyone involved. While maintaining the integrity of the company policies.
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2.
i handle thr situation rather than stress that way the situation is under control and i also focus on the task
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3.
I handle stressful situations one thing at a time. I would assess the situation and think of the best and fastest way to deal with the situation.
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4.
stay calm and think of a solution to help and fix the streeful situaton.
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5.
I handle the situation to the best of my ability and try to make each party as happy as I can, and then I take a few moments to myself to recompose myself and then get back to work.
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11.
Why do you think you will like working at Safeway?
Best Answer
Because i heared nothing but good things about safeway from previous employees and Im a hard working person who likes to learn more and utilize the skills that i already have to this establishment and i feel that safeway wuld provide me with the opportunity to do so.
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12.
What would you do if a coworker asked you to help you steal?
13.
How do you expect to make a difference at Safeway?
14.
Why would you like to work at Safeway?
15.
Why do you want to work at Safeway?
16.
How do you expect to make a difference at Safeway?
Best Answer
I expect to make a difference at Safeway by putting the skills i have gained from my past work experiences such as excellent customer service and problem solving to better the service to the custumers as well as coworkers
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17.
What can you do for this company?
Best Answer
I can utilize my skills and ability to set priorities and solving problem to benefit the position im working at as well as benefiting the company. I also pay attention to all details and make sure that my work is off high quality suitable for such an important company.
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18.
What negative thing would your last boss say about you?
Best Answer
I'm too perfect.
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2.
That I pay too much attention to details.
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-33.3%
19.
How long would you expect to work for us if hired?
Best Answer
If I were hired I would expect to work with you guys while I'm in college.
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20.
If you caught a close friend stealing what would you do in that situation. Even if it might have been a small amount of money?

Safeway Reviews

Jun 25, 2014
Cons
I did not like the self checkout. It takes away from the hospitality part of shopping.
Job Duties
To ring up the customers items and to make sure they found what they needed.
Summary
I would say good. I had some really nice customers and worked with a great crew.
Was this Review Helpful? Yes / No
Jul 24, 2014
Job Duties
Wrap meat, help customers, order, count inventory.
Was this Review Helpful? Yes / No
Jul 25, 2014
Job Duties
I was to help customers receive fuel safely and promptly, operate the register, restock, clean fuel spills, etc.
Preparation
Safeway helped me learn to multitask, be positive in tough situations and work with a large variety of people.
Was this Review Helpful? Yes / No
Aug 6, 2014
Job Duties
Greeting Customers,Cashier, bagged groceries, collected payment, (check, credit card, EBT)
Summary
Giving great customer service for the 2 years working Safeway.
Was this Review Helpful? Yes / No
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