Nordstrom

Nordstrom, Inc. is a fashion specialty retailer. As of March 19, 2010, the Company operated 187 stores located in 28 states in the United States. The Company operates in four segments: Retail Stores, Direct, Credit and Other. The Retail Stores segment includes its 112 Nordstrom full-line stores, 72 off-price Nordstrom Rack stores, two Jeffrey boutiques, and one clearance store that operates under the name Last Chance. The Direct segmentís merchandise is primarily shipped from its fulfillment center in Cedar Rapids, Iowa. Its Credit segment includes its wholly owned federal savings bank, Nordstrom fsb, through which it offers a private label card, two Nordstrom VISA credit cards and a debit card for Nordstrom purchases. Its Other segment includes its product development team, called Nord...

Last Updated: February 8, 2014, 2:27 am
Mock Interview
Best way to prepare for your Nordstrom interview starts here. Practice over 20 Nordstrom Interview Questions.
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Founded
Working at Nordstrom Pros

Working at one of the best fashion retailers in the country, and the world.

Submitted On: February 8, 2012, 5:54 pm

Starting a new part of my life, learning new things, experiencing new people and having others infulence my life and being able to help something bigger

Submitted On: March 1, 2012, 4:35 am

The pro's for working at Nordstrom would be the work experience with a brand that is recognizable to almost everyone. Another pro would be boosting my communication skills and retail experience.

Submitted On: March 15, 2012, 3:03 am

Top 100 best company to work

Submitted On: March 23, 2012, 2:23 am

Be able to learn and demonstrate the highest standard for customer service. Have a good foundation for the fashion industry.

Submitted On: April 18, 2012, 2:08 am

Gain great experience, work in a company who focuses on customer service.

Submitted On: July 3, 2012, 3:17 am

You get to be a part of a team, work in a upscale retailing environment, provide amazing customer service, and be apart of the companies great culture.

Submitted On: October 30, 2012, 5:19 am
Anonymous Reviews
How did Nordstrom advance your career?

With there emphasis on customer service, I feel like it prepared be to provide the best customer service that I can.

Submitted On: April 16, 2014, 12:33 am
Nordstrom Interview Questions and Answers
Top
1. Do you enjoy talking to people about fashion?
Top Answer
I really enjoy talking with friends, and different people that I meet about fashion and new trends around the world. I love seeing what is in, and how certain people wear a style in different ways. It shows so much character for different people and a single item can say so much about a person.
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Second Best
Yes, i love it! I love expressing my interest with others and keeping up with the latest styles
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3.
I love talk to people about fashion. Clothes and accessories is something so prevalent in our generation today, so there can always be a connection with that topic.
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4.
Yes. i think that everyones since of style is unique. There isnt bad fashion, there are just different types of fashion.
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5.
Absolutely! Among all of my friends I am the girl they all come to with questions about items of clothing, brands, price and products! I am also the one that ends up talking their ears off about whatever new outfit I just put together
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6.
I love staying a cusp of the latest trends. Personal style is important; whether it originates from the street or off the runway.
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7.
doyou have ay questions for me?
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8.
Yes, i love it. Fashion is so important to our culture today and its how many people express themselves. I've met so many people with so many different styles while woking at my previous job and going to fashion school and its always a great experience learning about someones taste and prefrence in clothing.
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9.
Yes. very.
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10.
I really love talking to my friends about fashion. I spend an absurd amount of time checking up on new arrivals at stores.
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11.
Yes. I love greeting and meeting new people. I would update them on new merchandise and great sale items.
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12.
I love talking to people about fashion and discussing how not all trends work on all body types but yet they can still be in style through other trends as well. I love new styles and getting input on how to improve my fashion sense.
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13.
Yes, I love meeting other link-minded style enthusiasts who have an appreciation for high quality clothing.
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14.
Yes, very much. I want to pursue a career in fashion.
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15.
I do! Given fashion is one of my passions and interests, I always love discussing it with friends and strangers alike.
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16.
Of course. I always love to talk to people about fashion, and especially when it comes to helping them on what to wear. I just love to give examples of shirts, jeans, or dresses that would look great on someone.
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17.
I thouroughly enjoy talking to my peers about fashion since I believe what I wear is an extension of myself. It is "My" form of expression.
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18.
I LOVE talking to people about fashion. I think that people express themselves heavily through what they wear it projects the type of person that they wants to be.
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19.
I absolutely love talking to people about fashion. My main interest in life is to pursue a career in the fashion industry, I am very knowledgeable, well versed and learn about new products quickly.
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20.
Yes fashion for me is art is how we show people who we are . I like helping people find outfits that go with their style.
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21.
Fashion is something I always find to be a good conversation with people. If it is people with the same fashion sense as yourself or a different fashion sense, I have learned that it can tell a lot about a person. For many people fashion is easy to talk about because it allows expression in the conversation.
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22.
Yes, I love telling people what is going to be in fashion each season.
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23.
Fashion is a huge passion of mine and my future goal is to work in fashion for the rest of my working career. So of course I absolutely love talking about fashion.
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24.
I do enjoy talking to people about fashion and my passion is bridal.
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25.
I love talking to people about fashion. I believe it to be the most accessable and transformative forms of self expression.
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26.
I love fashion. I am currently majoring in apparel merchandising so fashion is my life.
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27.
Yes, I talk about fashion to anyone who will hear it. I like to discuss the latest releases by my favorite brands, and what the Kardashians are wearing.
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28.
I love fashion. I love the "look good, feel good phrase" I think that once appearance is the best way to express yourself.
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29.
Yes. I consider myself stylish and love to help people pick out items that suit their tastes.
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30.
Yes I enjoy talking about the different fashion trends and I am always interested in hearing what other peoples fashion likes and dislikes are.
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31.
Surely, I really enjoy it. Since I always browse fashion magazine and news on the internet, I would like to share my knowledge on fashion trends.
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32.
I love fashion, and I love talking to people about new trends and the best ways to assories.
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2. Who are your favorite designers?
Top Answer
Burberry, Ralph Lauren, and manolo blahnik are my favorites because these designers are the epitome of classic and timeless.
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Second Best
Versace and Dolce & Gabbana.
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75%
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3.
Steve Madden! The man is a complete genius.
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67%
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4.
Isaac Mizrahi, Oscar de la Renta, Bonneta Ventega
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5.
Michael Kors and Balenciaga.
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6.
Coach marc jacobs and chloe.
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7.
YSL Nordstroms Brand BCBG Tahari
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8.
Armani, St John
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9.
Suzi Chin.
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10.
Michael kors.
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11.
Liz claibourne.
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12.
Michael kors, d.
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13.
Chanel, Lily Bloom, Marchesa, Threads for Thought.
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14.
Calvin klien.
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15.
Calvin kelin, donna karen,
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16.
I'm not specifically a designer girl, I am more of a on sale/bargain shopper, probably because my mom was always that way. That doesn't mean I don't admire designers. I admire plenty of designers especially coach, burberry,and micheal korrs.
+50%
33%
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-25%
17.
Gucci, Oscar de la Renta, Carolina Herrera.
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18.
Ralph Lauren, Michael Korres, Burberry.
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19.
Some of my favorite designers are christian louboutin and valentino. I just love shoes!
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20.
My favorite designers are Michael Kors, Tory Burch, Prada, Free People, BCBG,
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21.
My favorite designers are Steward Weitzman, Jessica Simpson, and Jimmy Choo.
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22.
My favorite designers are jimi choo and lluve saint laurent.
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23.
Donna karen, st john, seven for mankind, dolce and gabana.
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24.
Some of my favourite designers are D&G, Armani, and Narcisso Rodriguez.
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25.
Kate Spade, Marc Jacobs,Oscar De La Renta and Alexander McQueen.
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26.
A couple of my favorite designers would have to be Michael Kors, Calvin Klein, Hugo Boss, Aldo, Armani, gucci.
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27.
Tom Ford, Alexander Wang, Diane Von Furstenburg as well as several up and coming designers.
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28.
Balenciaga , chanel , dior , elize shabb, rebeca minkoff, kate spade.
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29.
I do a lot of shopping in the TBD section of Nordstrom. I have always found that although the name brands tend to be more expensive, they also are good quality that last me a long time. I really enjoy wearing designers such as Trouve or lush. I also was shown a jean brand last summer called mother, which I have really come to like.
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30.
Vincent Camuto, Bar III, Guess, Free People, Kensie, and Rachael Roy.
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31.
Some of my favorite designers include kate spade and Michael kors.
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32.
I would say H&M for basic essential items, Betsy Johnson, Fantasie and Freya for intimate apparel, Frye for boots and other leather goods, Coach for Wrislets/Wallets, and Jolt for Jeans.
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33.
Michael Kors and channel are my favorite designers.
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34.
Givenchy, Kate Spade, Tory Burch, Alex and Ani, and Nadri.
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35.
Michael Kors, I really do love BP clothing such as soprano and frenchi.
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36.
There are quite a few I enjoy different designers for different articles of clothing.
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37.
For shoes, Giuseppe Zanotti and Christian Louboutin, Kenzo, Givenchy,
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38.
Betsey Johnson, I love how wild her clothing line is with the ability to still be stylish.
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39.
True Religion jeans, Franco sarto sandals, j brand, house of harlow.
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3. Tell me about our newest product line.
Top Answer
With spring being the current season we see a lot of chiffon tops and saddles with accessories like hats and floral scarves as well as playful jewelry. We also see a lot of sandels, flats and wedges in the shoe department as well as overall in women's we see a lot more skirts and dresses and capris with a variety of pastels or fun colors for the season.
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Second Best
I am amazed and delighted by the summer slections in the individualist department especially bcbg and ted baker and theory theyre some of my favorites.
+50%
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-48.8%
3.
Anna Beck, Ralph Lauren have some new items out. I see that designer Alixis Bittar has some amazing pieces this season.
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4.
The new Sarah Jessica Parker collection is amazing paoring comfort, class, and beauty.
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5.
I absolutely love the new DV by Dolce Vita sandals. They are so pretty and very comfortable to wear. Their design is so nice to wear with a nice summer dress or even with a cute top and jeans.
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6.
The Topshop Topman Collection has been one of my favorites because it is very diverse and fun and includes a lot of things that I would not normally see.
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7.
I am a quick leaner and spend time at home studying products for my own personal use, I have no doubt that within 24 hours I would be able to quickly, efficiently and with confidence be able to answer any question a customer may have about any product.
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8.
The news product line is sarah jessica parker shoe collection. The collection provide elegant stylish.
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9.
I think it is great that you brought in TOPShop into the Nordstrom fold. Making the british fast fashion chain accessable to the USA.
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10.
The brand spotlight right now is Kate Spade, and this brand goes well with posh clothing.
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11.
Topshop, a on trend line of clothing from london that fosters new talent, and shows at fashion week. SJP a covetable shoe collection that is polished and feminine.
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-0%
4. How often do you shop at Nordstrom or visit Nordstrom?
Top Answer
Every time I need a certain clothing item, Nordstroms is the first store i check out.
+75%
67%
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-50%
Second Best
All the time.
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-33.3%
3.
I actually have never been to Nordstrom, I know that may sound bad. But I think it could be a good thing because I think it will cause to become very loyal to the company. I've heard many good things of nordstrom and would love to join.
+66.7%
50%
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-33.3%
4.
On a regular basis a few times a month.
+66.7%
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-33.3%
5.
I go there when i want a good brand name.
+66.7%
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-33.3%
6.
Whenever i want to look and feel good for the clothes they have.
+66.7%
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-33.3%
7.
I shop at nordstrom a few times a month and I check the website every few days for new products.
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-0%
8.
I shop at Nordstrom very frequently.
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-0%
9.
A few times a year in stores, based on not living in locations near them. However I shop online Nordstrom regularly.
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-0%
10.
I shop at Nordstrom once or twice a month. I love the store atmosphere and the selection and quality of the merchandise.
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11.
I visit Nordstrom maybe once a month. Or longer depending on what I am going into the store for.
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12.
Every time I visit a retail shopping plaza, several times a month.
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13.
I visit Nordstrom every couple of months. They recently built a Nordstrom Rack in Eugene and I have been there three or four times since January. When I come home to Portland I usually visit Nordstrom to check out what is new!
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-0%
14.
I visit Nordstrom online quite often and whenever I can I visit in store, as well as Nordstrom Rack.
+100%
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-0%
15.
Anytime I am going to a party, or need any makeup, perfume, clothing, Nordstrom is the first store I always go to.
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-0%
16.
I shop at or visit Nordstrom at least twice a month. Nordstrom really helps me to find out about some up and coming trends.
+100%
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-0%
17.
I shop at Nordstrom maybe once or twice every other week.
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-0%
18.
Very often, I am familiar with the conduct of the employees, what made me as a consumer feel the most welcome as well as what approaches allowed me to feel as though I as being helped rather than intentionally sold on an item that may not fit my needs.
+100%
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-0%
19.
Every time I come to the mall. I am always checking out what new products nordstroms has to offer.
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-0%
20.
My mom and I go to the mall every week or two and Nordstrom is always the first store we look at.
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21.
I shop and visit, peobably around 3 times a month.
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-0%
22.
I love shopping and am probably here at least once a week or so.
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23.
I love shopping and am probably here at least once a week or so.
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-0%
Nordstrom Mock Interview
Nordstrom Mock
Interview
5. Why do you want a career in fashion?
Top Answer
Fashion to me is an art form that a person can wear. I love helping people put outfits together, and watching their reaction of how much it up's their mood. Fashion has it's own language, and is something that can be translated between different countries around the world, almost like music. Fashion is creative, challenging and interesting.
+75%
67%
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-50%
Second Best
because so many people need help with how to dress, and first impressions are lasting impressions.
+66.7%
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-33.3%
3.
I feel like i would exceed in it and i have the personality to.
+66.7%
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-33.3%
4.
I love waking up and the morning and knowing I have the ablity to look and feel good just by putting on something amazing.
+66.7%
50%
+ / -
-33.3%
5.
Be better educate myself and others.
+66.7%
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+ / -
-33.3%
6.
I want a career in fashion because its a good industry and its constantly changing, it will always keep me wanting more.
+66.7%
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+ / -
-33.3%
7.
I love fashion, love helping and talking to customers.
+66.7%
50%
+ / -
-33.3%
8.
I love fashion, and helping people looks and feel good about themselves.
+66.7%
50%
+ / -
-33.3%
9.
I love talking to customers and enjoy sales and fashion.
+66.7%
50%
+ / -
-33.3%
10.
How flexible is your schedule?
+66.7%
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+ / -
-33.3%
11.
I'm passionate about it and I enjoy helping people find what they need.
+100%
0%
+ / -
-0%
12.
I would like a career in fashion because it is something that I love and to be able to have a career in a field you love is the ultimate dream come true.
+100%
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-0%
13.
Because it' represents me I love fashion and I keep up with the latest trends.
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-0%
14.
The fashion industry is something I have always enjoyed looking at. I believe a career in fashion will help me develop fashion skills that will help me in the future by going up the corporate fashion latter.
+100%
0%
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-0%
15.
I love fashion. Its easy for me to relate to customers that are looking for the latest look. I would be happy helping customers in the fashion industry.
+100%
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+ / -
-0%
16.
I have a great passion for apparel and textiles. It is the most direct way of creative expression.
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-0%
17.
I am opting to choose a career in fashion because it blends very well with my interests in the field of Communications and Fine Arts. I have always been inclined to explore the creative and fashion is just that, along with being able to interact with people and understand the marketplace.
+100%
0%
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-0%
18.
I want a career in fashion because fashion is one of the major things in life that I always look upon. Without fashion, there is no style. And nordstrom inspires me to have a taste in fashion because of the beautiful clothing brands that are in the store.
+100%
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-0%
19.
I personally love fashion and exploring the different worlds that fashion has within its very large spectrum.
+100%
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+ / -
-0%
20.
Yes, I always have loved the industry and especially the sales aspect.
+100%
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-0%
21.
Fashion for me is helping people create style and form their personal selves.
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-0%
22.
Fashion has always been a confidence thing for me. I always feel most confident in the clothes that I feel most comfortable in. And sometimes the item I feel most comfortable in is 4 inch heels and a dress.
+100%
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-0%
23.
I want a career in fashion because it is a passion of mine. I find joy in it and want to share that with others.
+100%
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-0%
24.
Fashion is one of those things that is always changing so I love learning about new trends. I think if you dress well it makes your outlook on life better because you feel better.
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25.
Because I feel I could sell fashion because I have an affinity for it and I am passionate about style.
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26.
I have a natural drive and talent for textiles, colors, and shape. I have a very good eye for detail and good design. I want to be a curator of taste and style. I feel the most fulfilled when I work with designers, or fashion in general.
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-0%
27.
As I mentioned earlier, I love fashion and I am a people person so I think that being able to give advice in bettering someones opinion would be ideal.
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28.
Because I enjoy helping people in need of fashion advice, who want to look good and feel good in their fashion choices.
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-0%
6. Are you a reliable person? Explain.
Top Answer
Extremely. I keep my promises, arrive early, and follow through on assignments until completion.
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Second Best
Absolutely. it is probably one of my best strengths
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3.
Yes, i am reliable because I am punctural and always willing to help.
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4.
Yes, i am reliable because I am punctural and always willing to help.
+66.7%
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5.
Yes, i am reliable because I am punctural and always willing to help.
+66.7%
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+ / -
-33.3%
6.
I am a reliable person. Whenever any asks me for something i always put their priorities ahead of mine. I find it important that you show others how you want to be treated in return.
+66.7%
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-33.3%
7.
Very reliable, if you say somethig is due or there is a deadline I will meet it. I am very reliable in doing what needs to be done and meeting what is required of me.
+66.7%
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-33.3%
8.
Yes. I work especially hard when I know that others are counting on my work.
+66.7%
50%
+ / -
-33.3%
9.
Yes. I take initiative and always do what it right and ethical, despite what others might tell me.
+66.7%
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+ / -
-33.3%
10.
Absolutely. I can promise there is no person that could be relied on more. I take initiative, apply myself to everything I do and put the needs of others before myself on a constant basis.
+66.7%
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+ / -
-33.3%
11.
I am. I always keep my word and work the hardest I can to fulfill my responsibilities.
+66.7%
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+ / -
-33.3%
12.
Yes. i go to work and school on time and everyday.
+66.7%
50%
+ / -
-33.3%
13.
yes. very.
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-33.3%
14.
Yes. i always on time and perfect attendance.
+66.7%
50%
+ / -
-33.3%
15.
I am a reliable person. Whenever my friends or family members need anything I usually go assist them unless I am truly busy.
+100%
0%
+ / -
-0%
16.
I would definitely consider myself a reliable person. If someone asks me to do something, by a certain time, I make sure that I get it done with time to spare, to allow for any mistakes or interferences. I am reliable in regards to my work ethic, as well as with my friends and family. If I make a promise to someone, there is no breaking it.
+100%
0%
+ / -
-0%
17.
Yes. I am very dependable. At my former place of employment, I was often called to come to work on my days offs because they were short staffed.
+100%
0%
+ / -
-0%
18.
I am a reliable person. I work very hard and finish all of my work. I am always ready to help out my boss or co-workers no matter what. I believe all my previous employers would say I am very reliable.
+100%
0%
+ / -
-0%
19.
Yes, and I have been told time and time again so. Many have described me to be approachable, reliable, and hardworking.
+100%
0%
+ / -
-0%
20.
Yes, Im responsible and never breaks a promise. I am always willing to lend a hand and will do anything that is asked of me.
+100%
0%
+ / -
-0%
21.
Yes. I can be easily counted on and fulfill my responsibilities to the best of my ability.
+100%
0%
+ / -
-0%
22.
I am very reliable. I love to be on time at work, I love to take care of things ahead of time, and I really love to keep customers happy.
+100%
0%
+ / -
-0%
23.
Yes, I am a very reliable person in the sense that when someone needs something I am there to fulfill my duties. I tend to go out of my way to get things done or help others.
+100%
0%
+ / -
-0%
24.
Yes, I take being reliable very seriously because I want people to know that I can be there for them.
+100%
0%
+ / -
-0%
25.
I am very reliable, I take every responsibility that I have seriously and never put 100% into my work, I ensure that I always go the extra 10% to give 110% to every thing I do.
+100%
0%
+ / -
-0%
26.
I believe that I am a pretty reliable person. I have excellent grades.
+100%
0%
+ / -
-0%
27.
Yes, very. I am quite loyal, and I never break a promise.
+100%
0%
+ / -
-0%
28.
Yes. I take my job very seriously. I am big on being on time and always giving your best effort.
+100%
0%
+ / -
-0%
29.
Absolutely, I am usually the person that will not mind being called in on my days off or when someone doesnt make their shift.
+100%
0%
+ / -
-0%
7. Why do you want a job at Nordstrom?
Top Answer
I want to work at nordstrom because my values align with the company, I strive on customer service and recognition, this is something that I've known your company to exceed at and i'd like to add value to your company moving forward.
+100%
100%
+ / -
-50%
Second Best
Nordstrom is a nations fashion speciality retailer..it has an excellent reputation for great products&excellent customer service..
+87.5%
86%
+ / -
-75%
3.
The Company has a great image and a strong foundation. I am looking for stability, I Would just want to be apart of that.
+66.7%
50%
+ / -
-33.3%
4.
I have firsthand been around how customer service and communication servicing is so important and I really love how Nordstroms keeps that as a priority.
+66.7%
50%
+ / -
-33.3%
5.
Nordstrom is number one in my option when it comes to costumer service. Why wouldn't I want to work for the best?
+66.7%
50%
+ / -
-33.3%
6.
Nordstrom has an excellent reputation for the quality of its product as well as its customer service. I want to be a part of a company with that sort of reputation.
+66.7%
50%
+ / -
-33.3%
7.
I love to talk to customer and help them look and feel good about themselves.
+66.7%
50%
+ / -
-33.3%
8.
I want to be a part of the nordstrom family because nordstrom as a company puts extra emphasis on customer service. Whenever I shopped at nordstrom in the past I've never felt like I had to buy anything I did not want or need. I want to offer the same great service I have received to customers.
+100%
0%
+ / -
-0%
9.
I want a job at nordstrom because nordstrom is a company that cares and caters to their customers. I never feel pressured to buy anything I do not want or need whenever I shop at nordstrom. Shopping at nordstrom is always a comfortable experience for me and I hope to provide that for other customers.
+100%
0%
+ / -
-0%
10.
I want a job at nordstrom because I love that the company caters to its customers. Whenever I shop at nordstrom I never feel pressured to buy anything that I don't want or need. I also feel that there are many opportunities at nordstrom that I would like to take advantage of.
+100%
0%
+ / -
-0%
11.
I appreciate their people-oriented approach to human resources and company values.
+100%
0%
+ / -
-0%
12.
Not only am I an avid Nordstrom shopper, I admire the way the company brands itself around providing phenomenal customer service. I admire the company culture and see it is the perfect place to enhance my career goals and dreams. I have a passion for working in the fashion industry, and for me working at Nordstrom would not be so much a job, but rather a 24-7 commitment to enhancing a brand that I love and value.
+100%
0%
+ / -
-0%
13.
I would thrive in a customer service environment. Nordstroms has an excellent reputation for customer service and treating employees well.
+100%
0%
+ / -
-0%
14.
I want this job at Nordstrom because I believe that I can bring great compassion to my work and become a great sales person. I also want this job because my dream is to eventually become a buyer and I want to start to learn about the company from the inside.
+100%
0%
+ / -
-0%
15.
I am confident that I can make an impact and bring benefit to the company.
+100%
0%
+ / -
-0%
16.
I feel like it would be a great opportunity and Im majoring in Apparel merchandising and would love to gain experience at such a recognized and customer derive driven company.
+100%
0%
+ / -
-0%
17.
I want a job at Nordstrom because Nordstrom is a company that is top of the line with a big name for fashion. It has been providing the top of the line brands for a 100 years now, and I would love to show my interest and passion in working for this company with excellent customer service.
+100%
0%
+ / -
-0%
18.
I want a job a Nordstrom because I feel as if I would really excel at selling to a large scale of people and I love the environment.
+100%
0%
+ / -
-0%
19.
I want to work at nordstrom because nordstrom has excellent customer service and I want to be part of that excellent customer service and all the employees seem eager to work and I feel that would be the perfect place for me.
+100%
0%
+ / -
-0%
20.
Nordstrom is a department who offer great customer service , excellent product ,values it employee and help people create style.
+100%
0%
+ / -
-0%
21.
Nordstrom has always been my dream company. I have never even thought twice about working for a different comapany. Nordstrom is based on customer service and as a customer I have always loved that.
+100%
0%
+ / -
-0%
22.
I, as well as many members of my family have been shopping at Nordstrom for many years. Although it is not always in my budget, I always observing the styles that are produced.
+100%
0%
+ / -
-0%
23.
I want a job at nordstrom because Nordstrom supports their employees, shares success and encourages growth within the the company. Nordstrom represents a sophistication and luxury that really appeals to me as a customer and as a saleperson. I thrive in environments that I enjoy and am comfortable with, such as luxury. I enjoy a competitive market where I can shine, and my hard work can really be noticed.
+100%
0%
+ / -
-0%
24.
I love the kind of customer service that nordstrom is known for. It would be a great honor to work for a company with such great standards on satisfying guests needs.
+100%
0%
+ / -
-0%
25.
First of all, nordstorm is the leader in the industry, also I would like to gain more knowledge, experience and make value for the company.
+100%
0%
+ / -
-0%
26.
I like working with coffee, and would like to try a little bit of a different atmosphere.
+100%
0%
+ / -
-0%
27.
I want to work for nordstrom because I want to work somewhere that I can learn and grow within the business. I would love to find a business to work for and stay there for a long time.
+100%
0%
+ / -
-0%
8. Which department would you most like to work at?
Top Answer
Intern for Retail sales
+88.9%
88%
+ / -
-77.8%
Second Best
Acessories.
+66.7%
50%
+ / -
-33.3%
3.
Customer service representative.
+66.7%
50%
+ / -
-33.3%
4.
BP Juniors department
+66.7%
50%
+ / -
-33.3%
5.
Retail sales.
+66.7%
50%
+ / -
-33.3%
6.
The department i would most likely to work at would be in restaurant work.
+66.7%
50%
+ / -
-33.3%
7.
Food and beverage.
+66.7%
50%
+ / -
-33.3%
8.
Any department.
+66.7%
50%
+ / -
-33.3%
9.
Im very flexible. I can work with any department.
+66.7%
50%
+ / -
-33.3%
10.
I would most like to be your Specialty Coffee Shop Manager.
+66.7%
50%
+ / -
-33.3%
11.
Bp.
+50%
33%
+ / -
-25%
12.
Which ever department needs my help.
+100%
0%
+ / -
-0%
13.
I am flexible to work in any department but I would like to work in Sales.
+100%
0%
+ / -
-0%
14.
I would love to work in BP, shoes or the mens department.
+100%
0%
+ / -
-0%
15.
I am most interested in working in sales for now to really get the feel of what it means to work on the floor, but would eventually like to explore planning.
+100%
0%
+ / -
-0%
16.
I would most like to work in the Shoes department because I absolutely love shoes and I know that Nordstrom originated as a shoe store.
+100%
0%
+ / -
-0%
17.
I would like to work at the service desk since I feel that would just be the department I have the best knowledge and where you can actually communicate with the customers instead just being another cashier at the store.
+100%
0%
+ / -
-0%
18.
I strongly believe that I would excel in cosmetics along with any department. My faith in the company and the quality of every brand and product Nordstrom carries allows me to be able to show the customer my personal faith in what they are purchasing. Without voicing that I am a believer in the product, I am able to convey that with confidence and guidance.
+100%
0%
+ / -
-0%
19.
I would like to work on the retail floor because I enjoying interacting with customers.
+100%
0%
+ / -
-0%
20.
I would like to work in the collectors department.
+100%
0%
+ / -
-0%
9. What aspect of fashion do you enjoy the most?
Top Answer
why do you what to work for us
+75%
67%
+ / -
-50%
Second Best
I enjoy the creativity most, i love how it allows people to express themseleves through what they wear and allows every person to be their own unique individual.
+75%
67%
+ / -
-50%
3.
Fashion is ever changing. Keeping up with what is hot at that time is half the fun of shopping
+75%
67%
+ / -
-50%
4.
some thing new and different that expresses your personality
+66.7%
50%
+ / -
-33.3%
5.
I enjoy the development side of fashion.
+66.7%
50%
+ / -
-33.3%
6.
The creativity,trendy and the sense of being unique..is what l like abt fashion.
+66.7%
50%
+ / -
-33.3%
7.
The creative aspect, you could be a different person everyday, given a great selection of garments, or even a few signature pieces.
+66.7%
50%
+ / -
-33.3%
8.
I really enjoy the mixing and matching part of fashion! Being able to buy pieces of clothing and reusing them in different ways is always fun!
+66.7%
50%
+ / -
-33.3%
9.
Th clothes themselves and the artwork that they are!
+66.7%
50%
+ / -
-33.3%
10.
Love how fast it changes.
+66.7%
50%
+ / -
-33.3%
11.
Creativity in personal style; dignified; free and liberating.
+66.7%
50%
+ / -
-33.3%
12.
Individuality.
+66.7%
50%
+ / -
-33.3%
13.
The creativity and being able to express your personality and indivduality.
+66.7%
50%
+ / -
-33.3%
14.
20 or more years.
+66.7%
50%
+ / -
-33.3%
15.
Fashion is about changing and progressing with the times. I love that with fashion every woman becomes a chameleon.
+100%
0%
+ / -
-0%
16.
I always enjoy seeing different fashion trends from the past come back to life in new and redesigned clothing, shoes, or accessories.
+100%
0%
+ / -
-0%
17.
Helping each customer find an outfit that helps them look and feel their best.
+100%
0%
+ / -
-0%
18.
I enjoy how fashion can boost your spirits and make you feel like a whole new person.
+100%
0%
+ / -
-0%
19.
How new clothes make you feel confident and boost your self esteem.
+100%
0%
+ / -
-0%
20.
I enjoy the creativity of fashion the most. I love being up to date with the styles and trends of the season and being able to use my creativity through the clothing I wear.
+100%
0%
+ / -
-0%
21.
People are able to express themselves with their jewelery clothes and whatnot.
+100%
0%
+ / -
-0%
22.
I love that fashion is an expression of oneself. No words necessary, just creativity and mood displayed for everyone to see.
+100%
0%
+ / -
-0%
23.
I absolutely love clothing. I always help out friends and family with what they should wear, or what shirt comes with what pants, or what dress looks good on them. I believe that inspiring fashion is what I enjoy the most.
+100%
0%
+ / -
-0%
24.
The aspect that I enjoy the most about fashion is the way that it allows people to express themselves.
+100%
0%
+ / -
-0%
25.
I truly believe that every aspect of fashion appeals to me. The overall appearance of a beautifully put together look requires every aspect of fashion. With that being said I think that personal styling is the aspect I enjoy the most.
+100%
0%
+ / -
-0%
26.
The aspect I enjoy of fashion is that it by creating your own sense of style .
+100%
0%
+ / -
-0%
27.
The aspect I enjoy the most is the feeling of confidence you have when you are wearing a very fashionable outfit.
+100%
0%
+ / -
-0%
10. What do you know about Nordstrom?
Top Answer
Nordstrom is all about the customer. Through experience in stores I can tell the employees always strive to keep the customers happy. I also know that Nordstrom has many opportunities to grow within the company and higher within.
+100%
100%
+ / -
-50%
Second Best
I know they were listed as fortunes top 100 companies to work for. They pride themselves on excellent customer service. They promote from within
+75%
67%
+ / -
-50%
3.
it was opened in 1901
+66.7%
60%
+ / -
-50%
4.
I know it has a very classy selection of clothing and holds great quality,
+66.7%
50%
+ / -
-33.3%
5.
the company is known for excellent customer service, return policy and clothing selection
+66.7%
50%
+ / -
-33.3%
6.
I know that Nordstroms has the best return policy within any retail store.
+66.7%
50%
+ / -
-33.3%
7.
Top 100 company to work for and offers the best value, service and quality.
+66.7%
50%
+ / -
-33.3%
8.
Top Fortune 100 company to work for
+66.7%
50%
+ / -
-33.3%
9.
Why do you wanna work for nordstrom?
+66.7%
50%
+ / -
-33.3%
10.
Only comissions.
+66.7%
50%
+ / -
-33.3%
11.
A fashion retailer for men, women and kids.
+66.7%
50%
+ / -
-33.3%
12.
Nordstrom are one of nation leading retailers, with over 200 stores in uniteds state. their fashion are with men, women and kids, shoes and accessories.
+66.7%
50%
+ / -
-33.3%
13.
They sell great brands always on top of trends.
+66.7%
50%
+ / -
-33.3%
14.
Nordstrom was founded by John W. Nordstrom, originally specializing in shoes.
+100%
0%
+ / -
-0%
15.
There known for great customer service and fast pace environment, trendy savvy and only place I would work for in cosmetics.
+100%
0%
+ / -
-0%
16.
It helps employees promote from within, thus indicating they value lower level employees equally as top level managers.
+100%
0%
+ / -
-0%
17.
It is one of the most successful high fashion retailers in America, with a winning focus on customer service.
+100%
0%
+ / -
-0%
18.
Nordstrom is known for providing outstanding customer service, every day, one customer at a time. The culture of the company is very close-knit and resembles that of a family - all employees share one common goal of making customers feel good.
+100%
0%
+ / -
-0%
19.
Yes. I know that Nordstrom has been in business for over 100 years. It a successful specialty retail store that provides excellent customer service.
+100%
0%
+ / -
-0%
20.
Nordstrom is a Retailer who specializes in a great return policy.
+100%
0%
+ / -
-0%
21.
Specialty retail store ranked top 100 companies to work for in Fortune 2010 and 2012
+100%
0%
+ / -
-0%
22.
It is a clothing distibutor in over 28 states.
+100%
0%
+ / -
-0%
23.
Nordstrom is known for their excellent customer service and building relationships with their customers.
+100%
0%
+ / -
-0%
24.
Nordstrom has great customer service, they pride their self in it. Its is one of the top department stores.
+100%
0%
+ / -
-0%
25.
It is a luxury retailer that emphasizes customer services and offers the best quality for the best prices.
+100%
0%
+ / -
-0%
26.
Nordstrom is a major company that has been running for 100 years now. It is a big company with the top brands and best fashion.
+100%
0%
+ / -
-0%
27.
I know that Nordstrom specializes in customer service and finding products that truly make the customer happy.
+100%
0%
+ / -
-0%
28.
Nordstrom sells a vary of products for women, men, kids, as well as jewelry and shoes. They started in 1901 with John Norstrom in seattle washington as was originally a shoe retailer. They have many stores nationwide and even in canada. In 2012 it was the largest retail store in america with making the most revenue.
+100%
0%
+ / -
-0%
29.
Having known about Nordstrom since I was little, as well as seeing friends and family work for the company, I know that it is a reliable well known company that focuses on the good of others. Nordstroms number one goal is not to be the most popular store, but instead to maintain good quality costumer service, as well as treat their employers with the upmost respect.
+100%
0%
+ / -
-0%
30.
Nordstrom opened in 1901. And sells high fashion from several major designers. Nordstrom is all about customer service. Nordstrom is also one of the top 100 companies to work for.
+100%
0%
+ / -
-0%
31.
The return policy, where everything is located, and around where everything is priced.
+100%
0%
+ / -
-0%
32.
I know that nordstrom is a great company that cares about.
+100%
0%
+ / -
-0%
11. Where do you see yourself at Nordstrom in three years?
Top Answer
I see myself becoming an expert in sales and hopefully gaining a lot of expirience from my job as far as communicating well with custormers and being able to sell products easily..
+66.7%
50%
+ / -
-33.3%
Second Best
In a higher postion. I want to move up in the company.
+66.7%
50%
+ / -
-33.3%
3.
I see myself as the Assistant Manager, work my way from the bottom to the top.
+66.7%
50%
+ / -
-33.3%
4.
I see myself out of school and at that point working a successful interior designer.
+66.7%
50%
+ / -
-33.3%
5.
I really hope to be still employed with Nordstrom and working in either the BP department or women's shoes as a floor manager or just a normal sales associate
+66.7%
50%
+ / -
-33.3%
6.
I would like to be a manager of a department.
+66.7%
50%
+ / -
-33.3%
7.
Working full time with more responsible position.
+66.7%
50%
+ / -
-33.3%
8.
Working in the corporate office.
+66.7%
50%
+ / -
-33.3%
9.
I'd like to see myself as possibly a buyer or buyer assistant.
+50%
33%
+ / -
-25%
10.
I would ideally like to be involved in management. I am studying business so I have an interest in that field. But right now I'm just going to work as hard as I can with the job given to me and try to prove I am worthy of doing being a committed and hard working associate of Nordstrom.
+100%
0%
+ / -
-0%
11.
I see myself promoting the brand from a marketing standpoint or communications (ad/pr) - that is my major and very parallel with my career goals.
+100%
0%
+ / -
-0%
12.
Yes. I see myself in a management position.
+100%
0%
+ / -
-0%
13.
In three years I would see myself in more of the business sides of things because I will be three years out of college with an economics degree that will help me more forward in the company.
+100%
0%
+ / -
-0%
14.
I see myself having learned a lot and moving upwards within my department, or possibly exploring other departments.
+100%
0%
+ / -
-0%
15.
Possible a high end supervisor or even department manager if possible.
+100%
0%
+ / -
-0%
16.
I see myself as a top person in retail sales and continuously creating new goals for myself to better serve the company.
+100%
0%
+ / -
-0%
17.
I see myself three working a nordstrom being a higher position.
+100%
0%
+ / -
-0%
18.
Possibly the manager of a department. And perusing my goal as a fashion buyer.
+100%
0%
+ / -
-0%
19.
In 3 years I hope to be in a higher position maybe management of the cafe.
+100%
0%
+ / -
-0%
12. How many hours do you expect a week?
Top Answer
35.
+66.7%
50%
+ / -
-33.3%
Second Best
30.
+66.7%
50%
+ / -
-33.3%
3.
5.
+66.7%
50%
+ / -
-33.3%
4.
80
+66.7%
50%
+ / -
-33.3%
5.
As many as possible.
+66.7%
50%
+ / -
-33.3%
6.
20-40 hours per week.
+66.7%
50%
+ / -
-33.3%
7.
Around 30.
+66.7%
50%
+ / -
-33.3%
8.
How ever many available hours there are that i can work, my schedule is very flexible.
+66.7%
50%
+ / -
-33.3%
9.
I am willing to work as many as I can get.
+66.7%
50%
+ / -
-33.3%
10.
30 - 40 hours per week.
+66.7%
50%
+ / -
-33.3%
11.
As much hours as you are needed.
+66.7%
50%
+ / -
-33.3%
12.
I would like to work up to 30 hours per week.
+66.7%
50%
+ / -
-33.3%
13.
I expect to work the full 40 hours per week.
+100%
0%
+ / -
-0%
14.
I expect to work up to 40 hours a week and can work longer hours during weekends or special events and holidays.
+100%
0%
+ / -
-0%
15.
I would roughly like to work about 30 plus hours if I could.
+100%
0%
+ / -
-0%
16.
I would like to work as many hours a week as avaliable.
+100%
0%
+ / -
-0%
17.
I want to work 40 hours or more but I understand I need to work less.
+100%
0%
+ / -
-0%
18.
Since I have another job I would like 15-20 hours.
+100%
0%
+ / -
-0%
13. How long do you foresee yourself working at Nordstrom?
Top Answer
Four months roughly and after transferring to UW Seattle I would reapply to Nordstrom to continue my employment at the downtown Seattle location possibly.
+75%
67%
+ / -
-50%
Second Best
A few years.
+66.7%
50%
+ / -
-33.3%
3.
I see myself working here for a very long time, if i had to put a number on it i would say 5 or more years if im able to move up eventually and grow with the comapny.
+66.7%
50%
+ / -
-33.3%
4.
As long as i am needed.
+66.7%
50%
+ / -
-33.3%
5.
As long as i am needed.
+66.7%
50%
+ / -
-33.3%
6.
I can't predict what's going to happen in the future. Right now, I'm just focused on working hard at whatever job given to me, the rest will take care of itself.
+100%
0%
+ / -
-0%
7.
Possibly my entire career, I'm just taking things as they come right now and trying to make the most of all my opportunities. I haven't planned that far in advance.
+100%
0%
+ / -
-0%
8.
I would like to work at nordstrom for years. Even when I go back to college I hope to stay in the company and work at nordstrom close to my school.
+100%
0%
+ / -
-0%
9.
Long? I want to move up and become a manager :)
+100%
0%
+ / -
-0%
10.
I forsee myself working at nordstroms for as long as I can or as long as I do my job and excel in my position and keep my responsibilities going smoothly.
+100%
0%
+ / -
-0%
11.
I see myself having a career here. In five years I hope to have learned enough with training to be in an upper management position.
+100%
0%
+ / -
-0%
12.
I see myself working at Nordstrom for as long as I can excel in the company.
+100%
0%
+ / -
-0%
13.
For several years until I pursue my personal endeavors in business.
+100%
0%
+ / -
-0%
14.
I see myself working at a company like Nordstrom for as long as it will allow me to be there! I believe there are great chances for mobility and opportunities for learning that are unmatched elsewhere.
+100%
0%
+ / -
-0%
15.
For many years. I love Nordstrom, and I would love to work there for more than 5 years.
+100%
0%
+ / -
-0%
16.
I see myself working here for a long time, maybe 2+ years .
+100%
0%
+ / -
-0%
17.
I foresee myself being a Nordstrom employee for many years. As I said before I have worked here before and love the values of the company.
+100%
0%
+ / -
-0%
18.
I foresee myself working at Nordstrom until I retire!
+100%
0%
+ / -
-0%
14. In what areas does your fashion knowledge need improved upon?
Best Answer
I would love to work in fashion in order to improve my knowledge of how the business side of fashion works.
+100%
0%
+ / -
-0%
2.
Directing my product knowledge to a be able to ensure I am assisting every type of customer to the very best of my ability and to a standard that Nordstrom is so reputable for.
+100%
0%
+ / -
-0%
15. What skills or knowledge do you possess that will make you a great sales associate at Nordstrom?
Top Answer
1 years experience as a manager of a retail store. Excellent customer service skills.
+100%
0%
+ / -
-0%
Second Best
I am outgoing, I love interacting with people and I am competitive with myself which could translate well into a commissions sales posssion.
+100%
0%
+ / -
-0%
3.
Optimistic, forward-thinking and problem solver.
+100%
0%
+ / -
-0%
4.
I well knowledge in how to treat customer , listen to want their like or dislike and help them find outfit the will suit them , and I able to restock , answer telephone , helping a difficult situation ,
+100%
0%
+ / -
-0%
5.
With expirence from working at a boutique I know that its important to always be kind and patient with the customer. Because everyone who walks in the door my be your next purchaser.
+100%
0%
+ / -
-0%
6.
Besides being a friendly and social person, I have 3 years of customer service experience, and a genuine interest in helping others find the clothing they need.
+100%
0%
+ / -
-0%
7.
I love reading about fashion, I am very creative and I consider my self great at customer service.
+100%
0%
+ / -
-0%
8.
I am great at providing customer service. I like to listen to the customer to get a feel for what they are looking for and help them find what they need within the criteria they have set.
+100%
0%
+ / -
-0%
9.
My language skills, since I can speak cantonese, mandarin, entry level of japanese, and we have lots of tourists are from asia, so I can confident on communicating with them.
+100%
0%
+ / -
-0%
10.
I know some things about coffee from working at starbucks for 7 months, also I like to make mpoeple happy and suggest things they might like once getting to know them.
+100%
0%
+ / -
-0%
16. If I asked you to pick out an outfit in the store right now, what would you pick?
Top Answer
Probably something Free People - I love the bohemian flair that Free People is, and I always shop Free People at Nordstrom. Especially with spring approaching, I would probably pick out a pair of boyfriend jeans and a unique bell sleeve top.
+100%
0%
+ / -
-0%
Second Best
Well I would go grab a cropped top, high waisted shorts and a camono shirt because those are the key pieces that go with the trends happening currently.
+100%
0%
+ / -
-0%
3.
I would pick something suitable for that specific customer.
+100%
0%
+ / -
-0%
4.
I would a outfit that is causal but stylish . I pick straight leg dark blue jean , with bleach steven madden heel , a cool red blazer , with a simple , but flawy tank top with a little of open back which would you the option to have two different outfit .
+100%
0%
+ / -
-0%
5.
Something in style. For example a comodo or high waisted shorts.
+100%
0%
+ / -
-0%
6.
I would pick out jeans because they go with everything and can be dressed up and down, and also a t shirt because of the same reasons. Jewelry and shoes can make a huge difference in dressing up and down your outfit.
+100%
0%
+ / -
-0%
7.
High waisted skirt and button up blouse, and strappy flats.
+100%
0%
+ / -
-0%
8.
Casual and comfortable outfit which can fit most of the occasion.
+100%
0%
+ / -
-0%
17. What skill do you have that will qualify you for the position?
Top Answer
My ability to build a great rapport with customers as well as co workers.
+66.7%
50%
+ / -
-33.3%
Second Best
I am confident, motivated, and a good communicator. I'm goal oriented and will do whatever it takes to reach a goal.
+100%
0%
+ / -
-0%
3.
I have customer service experience.
+100%
0%
+ / -
-0%
4.
I am great with making customers feel comfortable and I am persuasive without being too pushy.
+100%
0%
+ / -
-0%
5.
I am people smart. I understand that different customers have different needs and it is sometimes necessary to cater to each customer in a different way and at the same time being respectful of every customer.
+100%
0%
+ / -
-0%
6.
Customer service and sales.
+100%
0%
+ / -
-0%
7.
I have excellent people skills and a college degree. I have a year experience as a manager at a retail store.
+100%
0%
+ / -
-0%
8.
I am hard working, goal oriented, and have great experience through being a sales associate and interning with CH2M Hill.
+100%
0%
+ / -
-0%
9.
Interpersonal communication skills and organizationally driven.
+100%
0%
+ / -
-0%
10.
I have several. I know the company, the customers, the values, the overall operation of the company internally as well as how employees are expected to present themselves and instill quality relationships with their customers.
+100%
0%
+ / -
-0%
11.
Naturally very social and outgoing, and customer service experience.
+100%
0%
+ / -
-0%
12.
7 months of coffee and customer service experience.
+100%
0%
+ / -
-0%
18. What was one of your biggest setbacks, and how did you overcome it?
Top Answer
My lack of experiences in computer and overcome it by taking online courses.
+66.7%
50%
+ / -
-33.3%
Second Best
My lack of experience, but i keep up with my skills in computer and take online course.
+66.7%
50%
+ / -
-33.3%
3.
I don't look at things as setbacks. Maybe missed opportunities, but I just learn from them and know not to make that mistake again.
+100%
0%
+ / -
-0%
4.
My biggest setback would have to be a latin course I took in my freshman year. I spent more time on the readings and made flashcards.
+100%
0%
+ / -
-0%
5.
I was let go from my previous employment.But I enrolled in school and started to pursue my masters degree.
+100%
0%
+ / -
-0%
6.
When I took upon many tasks at once and struggled to complete them to the standard of quality that I have set for myself. I overcame this by asking for help.
+100%
0%
+ / -
-0%
7.
One of my biggest setbacks in the past was managing my time. I took a look at what was holding me back, found a solution, reached out to people who could offer advice and made focused on that weakness until I had overcome it.
+100%
0%
+ / -
-0%
8.
When I was in third grade I was held back. Becaue of this I had lost so many friends and had to completley make all new friends so to over come that I had to gain confidence that I never had had before. Now I am more confident then I have ever been and I think thats a good quality to have.
+100%
0%
+ / -
-0%
9.
One of my biggest setbacks was going to college and getting bad grades my first semester. I learned that college is much different than high school and that I just needed to study more to get the grades that I wanted.
+100%
0%
+ / -
-0%
10.
For most of my life, I have had anxiety. Despite that, I have been able to because a very friendly and social person.
+100%
0%
+ / -
-0%
11.
Life. Sometimes it gets in the way, but you have to just take things one step at a time and not let it get you down.
+100%
0%
+ / -
-0%
19. Tell me about a time that you went above and beyond for a customer?
Top Answer
Tell me about a time that you went above and beyond for a customer?
+66.7%
50%
+ / -
-33.3%
Second Best
I believe my ability to connect with customers and my attention to details will make me a great candidate for this position.
+66.7%
50%
+ / -
-33.3%
3.
Everyone different style and taste and putting that together.
+66.7%
50%
+ / -
-33.3%
4.
What makes a great sales person?
+66.7%
50%
+ / -
-33.3%
5.
I shop at Nordstrom monthly.
+66.7%
50%
+ / -
-33.3%
6.
To make customer happy, i gave a small gift or discount, off course if its ok with the company policy.
+40%
25%
+ / -
-20%
7.
When working at Sunglass Hut, I made sure all of our products were cleaned and adjusted perfectly for the customers. In a few cases, I had to tighten screws and make calls to other stores to try to find the perfect pair of glasses for that customer.
+100%
0%
+ / -
-0%
8.
I had a customer who couldnt fine gluten free food. Was able to fill out a form and get the store to order it.
+100%
0%
+ / -
-0%
9.
When I worked at a restaurant I made sure to ask customers if there was a specific table they wanted to be seated at and I would try to get them their desired table whenever it was possible.
+100%
0%
+ / -
-0%
10.
During our annual fashion show at the club myself and another employee were responsible for serving dinner to some of the volunteer models. One gentlemen was vegan and asked my fellow helper if he could just get a serving of mashed potatoes. She responded with a no and that it was not included on the menu. When she left I went up to the man and told him I could ask the kitchen and that I am sure it wouldn't be an issue. I returned with mashed potatoes and he was thrilled!
+100%
0%
+ / -
-0%
11.
Plenty , but one I won't ever forget because not only did I do what every customer service rep should be doing and making sure you listen to the customer and undesrstand if there upset or angry it's not our job to argue it's about hearing what the problem is and solving it, and make sure before they walk away that they are satisfied with your work, and It happened to me , where I took the customer myself to the manager to make sure they are happy and no longer upset.
+100%
0%
+ / -
-0%
12.
I went to check the back for a specific size that was not on the floor. When I could not find the size, I called another store in the area to see if they had the size available. I also offer her 2 similar shirts that she loves.
+100%
0%
+ / -
-0%
13.
I helped them fing their size, called another location, and offered her similar items.
+100%
0%
+ / -
-0%
14.
A customer at the restaurant I was working at requested for several customizations after becoming unsatisfied with her orders. After the second time, the B.O.H became unhappy. I tried to communicate to the staff members so that they would sympathize with the issue.
+100%
0%
+ / -
-0%
15.
A customer recently was referred to the wrong product for their specific needs. I took the time to ensure the customer received a full refund, based on company policy as well as personally check in to ensure that once the proper product arrived their experience was one that they would be willing to refer friends and family to.
+100%
0%
+ / -
-0%
16.
The tell I went beyond customer is a customer by a outfit for birth boy .i asker if she knew how old he was , was going to school does , he pals outdoor , very outgoing like any comics or cartoon . I help customer pick 6 different out fit for school , causal or a more dressier occasion.
+100%
0%
+ / -
-0%
17.
When I worked at Boys & Girls club it was not always guarneeted that the parents would show up on time to pick up their kids. Many times the end of my shift would be over when the camp was over, but I always made sure that every child was picked up before I gathered my things and left. I would wait with the child even if it meant staying an hour after my shift.
+100%
0%
+ / -
-0%
18.
One time I had spent at least 2 hours with a customer looking to buy a dress for her sons wedding. Eventually we found the perfect dress.
+100%
0%
+ / -
-0%
19.
A customer came in to the office angry about receiving the wrong amount for a refund. I listened to her problem and let her vent, then we sat down at the desk and went through all her receipts to figure out where the problem.
+100%
0%
+ / -
-0%
20.
A lady whom I believe had a little bit of a disorder. She was shaky. Spilled her hot tea all over her hands and I was so worried and scared for her, I left from behind the counter, gave her soem napkins. Picked up her things off the floor and got her a new tea and a new pastry.
+100%
0%
+ / -
-0%
20. How will Nordstrom benefit from hiring you.
Top Answer
Nordstrom will benefit from me because with me I will bring my skills as a leader and my constant drive while on the floor to not only cater to customers but, also to make and/or exceed my daily and monthly goals.
+100%
100%
+ / -
-50%
Second Best
Nordstrom will have gain an entusiastic employee that absoutely loves what she does. From being a life long customer I know what is expected of me as a member of the Nordstom family and how vitally important it is to make the customers feel like they are THE most important person in the store.
+66.7%
50%
+ / -
-33.3%
3.
Apart from me loving fashion and helping the customers. i am also very reliable, multitask, teamplayers.
+66.7%
50%
+ / -
-33.3%
4.
I am a little ocd i am very organied so i would always have my area clean and perfect.
+66.7%
50%
+ / -
-33.3%
5.
What is customer service?
+66.7%
50%
+ / -
-33.3%
6.
I have 12 years of awesome customer service and sales and I work hard for a company known for the best customer service to the clients.
+100%
0%
+ / -
-0%
7.
By hiring me, Nordstrom will succeed in continuing to offer ideal customer service - I am a very positive, happy, and outgoing person. I love to talk to people, and offer my fashion expertise. I like to communicate with people, and I am always eager to learn from professionals. I am self motivated, and I liek to take initiative, but I am also not afraid to ask for help when I need it. As a nordstrom employee, I would be committing to enhancing a brand I love, and offering the same outstanding customer service that I recieve as a Nordstrom customer.
+100%
0%
+ / -
-0%
8.
I would provide excellent customer service and beat my sales goals.
+100%
0%
+ / -
-0%
9.
I have excellent customer service skills.
+100%
0%
+ / -
-0%
10.
I will make significant contributions under the Nordstrom business philosophy with outstanding customer support satisfaction and sales performance.
+100%
0%
+ / -
-0%
11.
I am an extremely enthusiastic learner and hard worker. I am passionate about fashion and love working with people.
+100%
0%
+ / -
-0%
12.
Nordstrom will benefit by having an amazing employee, sales will go up, customer satisfaction will go and overall store will increase.
+100%
0%
+ / -
-0%
13.
Nordstrom can count on an employee with exception customer service skills, outstanding sales skills and vast product knowledge as well a very clear understanding of how the company operates.
+100%
0%
+ / -
-0%
14.
By gaining someone who is completely dedicated and interested in their company.
+100%
0%
+ / -
-0%
15.
Since I want a job in the fashion industry, hiring me will give me a better chance with staying with the company for years to come.
+100%
0%
+ / -
-0%
16.
You will gain hard-working and capable employee, who genuinely love what they do.
+100%
0%
+ / -
-0%
17.
I am punctual and know how to provide great customer service.
+100%
0%
+ / -
-0%
18.
I am reliable and I belive the sutomers will enjoy my presence.
+100%
0%
+ / -
-0%
21. What do you believe makes a great company to work for?
Top Answer
I believe a company who cares about the customer more than anything else and a company who cares about their internal workers so that they can move up within the industry.
+100%
0%
+ / -
-0%
Second Best
A company who strives to hire employees who represent them well.
+100%
0%
+ / -
-0%
3.
Having respect for each other is really important. It is also great to help other employees out and not just think about yourself.
+100%
0%
+ / -
-0%
4.
I admire when any company has good values and practice corporate responsibility. Treating your customers as well as your employees is extremely important.
+100%
0%
+ / -
-0%
5.
A company that works with the customer, and the employees. A place where everyone is treated with respect.
+100%
0%
+ / -
-0%
6.
I think the employees are the most important part of a company, because they directly represent.
+100%
0%
+ / -
-0%