Nordstrom

Nordstrom, Inc. is a fashion specialty retailer. As of March 19, 2010, the Company operated 187 stores located in 28 states in the United States. The Company operates in four segments: Retail Stores, Direct, Credit and Other. The Retail Stores segment includes its 112 Nordstrom full-line stores, 72 off-price Nordstrom Rack stores, two Jeffrey boutiques, and one clearance store that operates under the name Last Chance. The Direct segment’s merchandise is primarily shipped from its fulfillment ...


Last Updated: February 8, 2014, 2:27 am
Question 1 of 21

Tell me about our newest product line.
Best way to prepare for your Nordstrom interview starts here. Practice over 20 Nordstrom Interview Questions.
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Positions at Nordstrom

Nordstrom Pros

Pro #1:
Working at one of the best fashion retailers in the country, and the world.
Feb 8, 2012
Pro #2:
Starting a new part of my life, learning new things, experiencing new people and having others infulence my life and being able to help something bigger
Mar 1, 2012
Pro #3:
The pro's for working at Nordstrom would be the work experience with a brand that is recognizable to almost everyone. Another pro would be boosting my communication skills and retail experience.
Mar 15, 2012
Pro #4:
Top 100 best company to work
Mar 23, 2012
Pro #5:
Be able to learn and demonstrate the highest standard for customer service. Have a good foundation for the fashion industry.
Apr 18, 2012
Pro #6:
Gain great experience, work in a company who focuses on customer service.
Jul 3, 2012
Pro #7:
You get to be a part of a team, work in a upscale retailing environment, provide amazing customer service, and be apart of the companies great culture.
Oct 30, 2012

Nordstrom Reviews

Oct 13, 2014
Why you left
My position was eliminated, and corporate restructuring is moving in a different direction.
Preparation
It gave me the skills to adapt to the most superb customer service skills in the industry.
Was this Review Helpful? Yes / No
Oct 1, 2014
Pros
Team collaboration throughout the development process, building vendor relationships and problem solving to get the product right.
Cons
Lack of inefficiencies in their process and their resistance to change process for faster speed to market and the disconnect between the product development group and the merchant team.
Job Duties
As Product Developer, I was the main point person throughout the development process. If people wanted the know the status of anything at any given time, I was the go-to person. I led the cross-functional team meetings, managed the development calendar, created tech packets, including tech sketches, BOM and labeling/packaging, ensuring accuracy and routed to vendors, evaluated development, proto and TOP samples against tech packets, performed care testing as needed, reviewed failed test reports and trouble shoot failures, managed placement of adopted styles according to the sourcing strategy, negotiated final costs to meet or beat margin goals and provided vendor training as needed.
Summary
A really great learning experience. The job really challenged my negotiation skills as the home business was small and I was negotiating sharp price points on boutique store size quantities. Learned to become even more flexible and adaptable working as decisions and priorities changed daily. Learned how to work with and build a successful working relationship with a difficult team member. I knew early on that Nordstrom was not the company for me long term, but I realized that I could learn a lot from the experience and really challenge myself in the position.
Was this Review Helpful? Yes / No
Sep 12, 2014
Why you left
I have always been interested in selling insurance and I want to start a new career.
Job Duties
To meet sales quotas, making the day, opening accounts, calling personal customers when new product arrived and providing excellent customer service.
Preparation
I feel like Nordstrom has taught me how to sell a product, and I have excellent customer service skills. I want to take care of the customer no matter what.
Was this Review Helpful? Yes / No
Sep 10, 2014
Cons
At Nordstrom, you were in charge of your own paycheck. That being said, in order to succeed, you had to be your own boss. You had to be a self-starter and learn on your own. If money was more important to you, then you worked hard to create a loyal clientele. If moving up in the company was important to you, you showed your superiors that you can take on both support roles as well as taking care of your customers. To Nordstrom, the ability to excel at both made me stand out above the rest.
Job Duties
Servicing the customer: making appointments, following up on their purchases and any life experiences they divulge, keeping the customer informed, being honest with the customer, treating the customer with respect, accurately and efficiently check out customer at the Point of Sale. Servicing Nordstrom: maintain cleanliness of department and back room, organize merchandise, keep all client information safe in Personal Book, be the expert--keep up to date on fashion trends, know customized fits, attend certification classes outside your own department or specialty, be flexible in your work schedule.
Preparation
As a Nordstrom employee, your number one priority is the customer. Through Personal Book, I organized my shopping experiences with customers in order to better serve them in the future. Behind the scenes, it is important to maintain organization within the department. A well maintained back room makes for more accurate inventories and allows me to serve the customer in a more honest and efficient manner. I believe organization is fundamental to any position.
Was this Review Helpful? Yes / No
Nordstrom Interview Questions and Answers
Top
1. Tell me about our newest product line.
Top Answer
With spring being the current season we see a lot of chiffon tops and saddles with accessories like hats and floral scarves as well as playful jewelry. We also see a lot of sandels, flats and wedges in the shoe department as well as overall in women's we see a lot more skirts and dresses and capris with a variety of pastels or fun colors for the season.
Second Best
I am amazed and delighted by the summer slections in the individualist department especially bcbg and ted baker and theory theyre some of my favorites.
3.
Anna Beck, Ralph Lauren have some new items out. I see that designer Alixis Bittar has some amazing pieces this season.
4.
The new Sarah Jessica Parker collection is amazing paoring comfort, class, and beauty.
5.
I absolutely love the new DV by Dolce Vita sandals. They are so pretty and very comfortable to wear. Their design is so nice to wear with a nice summer dress or even with a cute top and jeans.
6.
The Topshop Topman Collection has been one of my favorites because it is very diverse and fun and includes a lot of things that I would not normally see.
7.
I am a quick leaner and spend time at home studying products for my own personal use, I have no doubt that within 24 hours I would be able to quickly, efficiently and with confidence be able to answer any question a customer may have about any product.
8.
The news product line is sarah jessica parker shoe collection. The collection provide elegant stylish.
9.
I think it is great that you brought in TOPShop into the Nordstrom fold. Making the british fast fashion chain accessable to the USA.
10.
The brand spotlight right now is Kate Spade, and this brand goes well with posh clothing.
2. How often do you shop at Nordstrom or visit Nordstrom?
Top Answer
Every time I need a certain clothing item, Nordstroms is the first store i check out.
Second Best
All the time.
3.
I actually have never been to Nordstrom, I know that may sound bad. But I think it could be a good thing because I think it will cause to become very loyal to the company. I've heard many good things of nordstrom and would love to join.
4.
On a regular basis a few times a month.
5.
I go there when i want a good brand name.
6.
Whenever i want to look and feel good for the clothes they have.
7.
I shop at nordstrom a few times a month and I check the website every few days for new products.
8.
I shop at Nordstrom very frequently.
9.
A few times a year in stores, based on not living in locations near them. However I shop online Nordstrom regularly.
10.
I shop at Nordstrom once or twice a month. I love the store atmosphere and the selection and quality of the merchandise.
3. Why do you want a career in fashion?
Top Answer
Fashion to me is an art form that a person can wear. I love helping people put outfits together, and watching their reaction of how much it up's their mood. Fashion has it's own language, and is something that can be translated between different countries around the world, almost like music. Fashion is creative, challenging and interesting.
Second Best
because so many people need help with how to dress, and first impressions are lasting impressions.
3.
I feel like i would exceed in it and i have the personality to.
4.
I love waking up and the morning and knowing I have the ablity to look and feel good just by putting on something amazing.
5.
Be better educate myself and others.
6.
I want a career in fashion because its a good industry and its constantly changing, it will always keep me wanting more.
7.
I love fashion, love helping and talking to customers.
8.
I love fashion, and helping people looks and feel good about themselves.
9.
I love talking to customers and enjoy sales and fashion.
10.
How flexible is your schedule?
4. Who are your favorite designers?
Top Answer
Burberry, Ralph Lauren, and manolo blahnik are my favorites because these designers are the epitome of classic and timeless.
Second Best
Versace and Dolce & Gabbana.
3.
Steve Madden! The man is a complete genius.
4.
Isaac Mizrahi, Oscar de la Renta, Bonneta Ventega
5.
Michael Kors and Balenciaga.
6.
Coach marc jacobs and chloe.
7.
YSL Nordstroms Brand BCBG Tahari
8.
Armani, St John
9.
Suzi Chin.
10.
Michael kors.
5. What aspect of fashion do you enjoy the most?
Top Answer
I enjoy the creativity most, i love how it allows people to express themseleves through what they wear and allows every person to be their own unique individual.
Second Best
Fashion is ever changing. Keeping up with what is hot at that time is half the fun of shopping
3.
some thing new and different that expresses your personality
4.
why do you what to work for us
5.
I enjoy the development side of fashion.
6.
The creativity,trendy and the sense of being unique..is what l like abt fashion.
7.
The creative aspect, you could be a different person everyday, given a great selection of garments, or even a few signature pieces.
8.
I really enjoy the mixing and matching part of fashion! Being able to buy pieces of clothing and reusing them in different ways is always fun!
9.
Th clothes themselves and the artwork that they are!
10.
Love how fast it changes.
6. Which department would you most like to work at?
Top Answer
Intern for Retail sales
Second Best
Acessories.
3.
Customer service representative.
4.
BP Juniors department
5.
Retail sales.
6.
The department i would most likely to work at would be in restaurant work.
7.
Food and beverage.
8.
Any department.
9.
Im very flexible. I can work with any department.
10.
I would most like to be your Specialty Coffee Shop Manager.
7. Why do you want a job at Nordstrom?
Top Answer
I want to work at nordstrom because my values align with the company, I strive on customer service and recognition, this is something that I've known your company to exceed at and i'd like to add value to your company moving forward.
Second Best
Nordstrom is a nations fashion speciality retailer..it has an excellent reputation for great products&excellent customer service..
3.
The Company has a great image and a strong foundation. I am looking for stability, I Would just want to be apart of that.
4.
I have firsthand been around how customer service and communication servicing is so important and I really love how Nordstroms keeps that as a priority.
5.
Nordstrom is number one in my option when it comes to costumer service. Why wouldn't I want to work for the best?
6.
Nordstrom has an excellent reputation for the quality of its product as well as its customer service. I want to be a part of a company with that sort of reputation.
7.
I love to talk to customer and help them look and feel good about themselves.
8.
I want to be a part of the nordstrom family because nordstrom as a company puts extra emphasis on customer service. Whenever I shopped at nordstrom in the past I've never felt like I had to buy anything I did not want or need. I want to offer the same great service I have received to customers.
9.
I want a job at nordstrom because nordstrom is a company that cares and caters to their customers. I never feel pressured to buy anything I do not want or need whenever I shop at nordstrom. Shopping at nordstrom is always a comfortable experience for me and I hope to provide that for other customers.
10.
I want a job at nordstrom because I love that the company caters to its customers. Whenever I shop at nordstrom I never feel pressured to buy anything that I don't want or need. I also feel that there are many opportunities at nordstrom that I would like to take advantage of.
8. Are you a reliable person? Explain.
Top Answer
Extremely. I keep my promises, arrive early, and follow through on assignments until completion.
Second Best
Absolutely. it is probably one of my best strengths
3.
Yes, i am reliable because I am punctural and always willing to help.
4.
Yes, i am reliable because I am punctural and always willing to help.
5.
Yes, i am reliable because I am punctural and always willing to help.
6.
I am a reliable person. Whenever any asks me for something i always put their priorities ahead of mine. I find it important that you show others how you want to be treated in return.
7.
Very reliable, if you say somethig is due or there is a deadline I will meet it. I am very reliable in doing what needs to be done and meeting what is required of me.
8.
Yes. I work especially hard when I know that others are counting on my work.
9.
Yes. I take initiative and always do what it right and ethical, despite what others might tell me.
10.
Absolutely. I can promise there is no person that could be relied on more. I take initiative, apply myself to everything I do and put the needs of others before myself on a constant basis.
9. What do you know about Nordstrom?
Top Answer
Nordstrom is all about the customer. Through experience in stores I can tell the employees always strive to keep the customers happy. I also know that Nordstrom has many opportunities to grow within the company and higher within.
Second Best
I know they were listed as fortunes top 100 companies to work for. They pride themselves on excellent customer service. They promote from within
3.
it was opened in 1901
4.
I know it has a very classy selection of clothing and holds great quality,
5.
the company is known for excellent customer service, return policy and clothing selection
6.
I know that Nordstroms has the best return policy within any retail store.
7.
Top 100 company to work for and offers the best value, service and quality.
8.
Top Fortune 100 company to work for
9.
Why do you wanna work for nordstrom?
10.
Only comissions.
10. Do you enjoy talking to people about fashion?
Top Answer
I really enjoy talking with friends, and different people that I meet about fashion and new trends around the world. I love seeing what is in, and how certain people wear a style in different ways. It shows so much character for different people and a single item can say so much about a person.
Second Best
Yes, i love it! I love expressing my interest with others and keeping up with the latest styles
3.
I love talk to people about fashion. Clothes and accessories is something so prevalent in our generation today, so there can always be a connection with that topic.
4.
Yes. i think that everyones since of style is unique. There isnt bad fashion, there are just different types of fashion.
5.
Absolutely! Among all of my friends I am the girl they all come to with questions about items of clothing, brands, price and products! I am also the one that ends up talking their ears off about whatever new outfit I just put together
6.
I love staying a cusp of the latest trends. Personal style is important; whether it originates from the street or off the runway.
7.
doyou have ay questions for me?
8.
Yes, i love it. Fashion is so important to our culture today and its how many people express themselves. I've met so many people with so many different styles while woking at my previous job and going to fashion school and its always a great experience learning about someones taste and prefrence in clothing.
9.
Yes. very.
10.
I really love talking to my friends about fashion. I spend an absurd amount of time checking up on new arrivals at stores.
11. Where do you see yourself at Nordstrom in three years?
Top Answer
I see myself becoming an expert in sales and hopefully gaining a lot of expirience from my job as far as communicating well with custormers and being able to sell products easily..
Second Best
In a higher postion. I want to move up in the company.
3.
I see myself as the Assistant Manager, work my way from the bottom to the top.
4.
I see myself out of school and at that point working a successful interior designer.
5.
I really hope to be still employed with Nordstrom and working in either the BP department or women's shoes as a floor manager or just a normal sales associate
6.
I would like to be a manager of a department.
7.
Working full time with more responsible position.
8.
Working in the corporate office.
9.
I'd like to see myself as possibly a buyer or buyer assistant.
10.
I would ideally like to be involved in management. I am studying business so I have an interest in that field. But right now I'm just going to work as hard as I can with the job given to me and try to prove I am worthy of doing being a committed and hard working associate of Nordstrom.
12. How many hours do you expect a week?
Top Answer
35.
Second Best
30.
3.
5.
4.
80
5.
As many as possible.
6.
20-40 hours per week.
7.
Around 30.
8.
How ever many available hours there are that i can work, my schedule is very flexible.
9.
I am willing to work as many as I can get.
10.
30 - 40 hours per week.
13. How long do you foresee yourself working at Nordstrom?
Top Answer
Four months roughly and after transferring to UW Seattle I would reapply to Nordstrom to continue my employment at the downtown Seattle location possibly.
Second Best
A few years.
3.
I see myself working here for a very long time, if i had to put a number on it i would say 5 or more years if im able to move up eventually and grow with the comapny.
4.
As long as i am needed.
5.
As long as i am needed.
6.
I can't predict what's going to happen in the future. Right now, I'm just focused on working hard at whatever job given to me, the rest will take care of itself.
7.
Possibly my entire career, I'm just taking things as they come right now and trying to make the most of all my opportunities. I haven't planned that far in advance.
8.
I would like to work at nordstrom for years. Even when I go back to college I hope to stay in the company and work at nordstrom close to my school.
9.
Long? I want to move up and become a manager :)
10.
I forsee myself working at nordstroms for as long as I can or as long as I do my job and excel in my position and keep my responsibilities going smoothly.
14. In what areas does your fashion knowledge need improved upon?
Top Answer
I would love to work in fashion in order to improve my knowledge of how the business side of fashion works.
Second Best
Directing my product knowledge to a be able to ensure I am assisting every type of customer to the very best of my ability and to a standard that Nordstrom is so reputable for.
3.
Know about brands from the department, but becoming more familiar with sizing and fit will be a great learning experience.
4.
Probably what the very young are more into as they are the future in trend setting, but it is always good to know what is of interest to rhis younger demographic.
5.
I dont know too much about to higher brands, but I can always brush up on this to have more knowledge.
6.
I dont know in depth about designers. And I am hoping that with a job at Nordstrom, I can really learn more about them.
7.
Newest trend that im not aware of and how to associate Nordstroms Woman Apparel styles to the variety of woman that come shop to the stores.
8.
It could never hurt to improve upon all areas! I learn something new each day and am okay with that.
9.
I think that I could focus more on different styles that I am unfamiliar with. Brand knowledge is key to the most successful client interactions, so it is important to constantly keep up to date.
10.
I can always improve on my communication skills and being able to market myself.
15. What skills or knowledge do you possess that will make you a great sales associate at Nordstrom?
Top Answer
1 years experience as a manager of a retail store. Excellent customer service skills.
Second Best
I am outgoing, I love interacting with people and I am competitive with myself which could translate well into a commissions sales posssion.
3.
Optimistic, forward-thinking and problem solver.
4.
I well knowledge in how to treat customer , listen to want their like or dislike and help them find outfit the will suit them , and I able to restock , answer telephone , helping a difficult situation ,
5.
With expirence from working at a boutique I know that its important to always be kind and patient with the customer. Because everyone who walks in the door my be your next purchaser.
6.
Besides being a friendly and social person, I have 3 years of customer service experience, and a genuine interest in helping others find the clothing they need.
7.
I love reading about fashion, I am very creative and I consider my self great at customer service.
8.
I am great at providing customer service. I like to listen to the customer to get a feel for what they are looking for and help them find what they need within the criteria they have set.
9.
My language skills, since I can speak cantonese, mandarin, entry level of japanese, and we have lots of tourists are from asia, so I can confident on communicating with them.
10.
I know some things about coffee from working at starbucks for 7 months, also I like to make mpoeple happy and suggest things they might like once getting to know them.
16. If I asked you to pick out an outfit in the store right now, what would you pick?
Top Answer
Probably something Free People - I love the bohemian flair that Free People is, and I always shop Free People at Nordstrom. Especially with spring approaching, I would probably pick out a pair of boyfriend jeans and a unique bell sleeve top.
Second Best
Well I would go grab a cropped top, high waisted shorts and a camono shirt because those are the key pieces that go with the trends happening currently.
3.
I would pick something suitable for that specific customer.
4.
I would a outfit that is causal but stylish . I pick straight leg dark blue jean , with bleach steven madden heel , a cool red blazer , with a simple , but flawy tank top with a little of open back which would you the option to have two different outfit .
5.
Something in style. For example a comodo or high waisted shorts.
6.
I would pick out jeans because they go with everything and can be dressed up and down, and also a t shirt because of the same reasons. Jewelry and shoes can make a huge difference in dressing up and down your outfit.
7.
High waisted skirt and button up blouse, and strappy flats.
8.
Casual and comfortable outfit which can fit most of the occasion.
9.
Something that would make you comfortable and make you smile.
10.
A casual, outfit. A patterned shirt with brown pants and matching brown shoes.
17. What skill do you have that will qualify you for the position?
Top Answer
My ability to build a great rapport with customers as well as co workers.
Second Best
I am confident, motivated, and a good communicator. I'm goal oriented and will do whatever it takes to reach a goal.
3.
I have customer service experience.
4.
I am great with making customers feel comfortable and I am persuasive without being too pushy.
5.
I am people smart. I understand that different customers have different needs and it is sometimes necessary to cater to each customer in a different way and at the same time being respectful of every customer.
6.
Customer service and sales.
7.
I have excellent people skills and a college degree. I have a year experience as a manager at a retail store.
8.
I am hard working, goal oriented, and have great experience through being a sales associate and interning with CH2M Hill.
9.
Interpersonal communication skills and organizationally driven.
10.
I have several. I know the company, the customers, the values, the overall operation of the company internally as well as how employees are expected to present themselves and instill quality relationships with their customers.
18. What was one of your biggest setbacks, and how did you overcome it?
Top Answer
My lack of experiences in computer and overcome it by taking online courses.
Second Best
My lack of experience, but i keep up with my skills in computer and take online course.
3.
I don't look at things as setbacks. Maybe missed opportunities, but I just learn from them and know not to make that mistake again.
4.
My biggest setback would have to be a latin course I took in my freshman year. I spent more time on the readings and made flashcards.
5.
I was let go from my previous employment.But I enrolled in school and started to pursue my masters degree.
6.
When I took upon many tasks at once and struggled to complete them to the standard of quality that I have set for myself. I overcame this by asking for help.
7.
One of my biggest setbacks in the past was managing my time. I took a look at what was holding me back, found a solution, reached out to people who could offer advice and made focused on that weakness until I had overcome it.
8.
When I was in third grade I was held back. Becaue of this I had lost so many friends and had to completley make all new friends so to over come that I had to gain confidence that I never had had before. Now I am more confident then I have ever been and I think thats a good quality to have.
9.
One of my biggest setbacks was going to college and getting bad grades my first semester. I learned that college is much different than high school and that I just needed to study more to get the grades that I wanted.
10.
For most of my life, I have had anxiety. Despite that, I have been able to because a very friendly and social person.
19. Tell me about a time that you went above and beyond for a customer?
Top Answer
Tell me about a time that you went above and beyond for a customer?
Second Best
I believe my ability to connect with customers and my attention to details will make me a great candidate for this position.
3.
Everyone different style and taste and putting that together.
4.
What makes a great sales person?
5.
I shop at Nordstrom monthly.
6.
To make customer happy, i gave a small gift or discount, off course if its ok with the company policy.
7.
When working at Sunglass Hut, I made sure all of our products were cleaned and adjusted perfectly for the customers. In a few cases, I had to tighten screws and make calls to other stores to try to find the perfect pair of glasses for that customer.
8.
I had a customer who couldnt fine gluten free food. Was able to fill out a form and get the store to order it.
9.
When I worked at a restaurant I made sure to ask customers if there was a specific table they wanted to be seated at and I would try to get them their desired table whenever it was possible.
10.
During our annual fashion show at the club myself and another employee were responsible for serving dinner to some of the volunteer models. One gentlemen was vegan and asked my fellow helper if he could just get a serving of mashed potatoes. She responded with a no and that it was not included on the menu. When she left I went up to the man and told him I could ask the kitchen and that I am sure it wouldn't be an issue. I returned with mashed potatoes and he was thrilled!
20. How will Nordstrom benefit from hiring you.
Top Answer
Nordstrom will benefit from me because with me I will bring my skills as a leader and my constant drive while on the floor to not only cater to customers but, also to make and/or exceed my daily and monthly goals.
Second Best
Nordstrom will have gain an entusiastic employee that absoutely loves what she does. From being a life long customer I know what is expected of me as a member of the Nordstom family and how vitally important it is to make the customers feel like they are THE most important person in the store.
3.
Apart from me loving fashion and helping the customers. i am also very reliable, multitask, teamplayers.
4.
I am a little ocd i am very organied so i would always have my area clean and perfect.
5.
What is customer service?
6.
I have 12 years of awesome customer service and sales and I work hard for a company known for the best customer service to the clients.
7.
By hiring me, Nordstrom will succeed in continuing to offer ideal customer service - I am a very positive, happy, and outgoing person. I love to talk to people, and offer my fashion expertise. I like to communicate with people, and I am always eager to learn from professionals. I am self motivated, and I liek to take initiative, but I am also not afraid to ask for help when I need it. As a nordstrom employee, I would be committing to enhancing a brand I love, and offering the same outstanding customer service that I recieve as a Nordstrom customer.
8.
I would provide excellent customer service and beat my sales goals.
9.
I have excellent customer service skills.
10.
I will make significant contributions under the Nordstrom business philosophy with outstanding customer support satisfaction and sales performance.
21. What do you believe makes a great company to work for?
Top Answer
I believe a company who cares about the customer more than anything else and a company who cares about their internal workers so that they can move up within the industry.
Second Best
A company who strives to hire employees who represent them well.
3.
Having respect for each other is really important. It is also great to help other employees out and not just think about yourself.
4.
I admire when any company has good values and practice corporate responsibility. Treating your customers as well as your employees is extremely important.
5.
A company that works with the customer, and the employees. A place where everyone is treated with respect.
6.
I think the employees are the most important part of a company, because they directly represent.
7.
Appreciation for employees, fun yet professional atmosphere, organization, high yet reachable standards for exployees,
8.
A company that cares for their partners as well as customers.
9.
A happy, friendly, professtional team environment.
10.
Have people believing in the same thing striving for the same goal of excellence.