40 Lowes Interview Questions & Answers
Below is a list of our Lowes interview questions. Click on any interview question to view our answer advice and answer examples. You may view 15 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Behavioral Questions
- 4. Capability Questions
- 5. Career Goals Questions
- 6. Communication Questions
- 7. Compatibility Questions
- 8. Customer Service Questions
- 9. Diligence Questions
- 10. Direct Questions
- 11. Diversity Questions
- 12. Education Questions
- 13. EQ Questions
- 14. Experience Questions
- 15. Leadership Questions
- 16. Management Questions
- 17. Problem Solving Questions
- 18. Salary Questions
- 19. Teamwork Questions
- 20. Tough Questions
Unlike other retail environments, Lowe’s falls in a niche where customer service skills aren’t the only skills required to serve their customers. Many people aren’t skilled when it comes to being handy or being familiar with home improvement, and fewer would consider themselves experts. Even though streaming platforms and social media make it far more accessible to be a DIYer, many of Lowe’s customers find themselves heavily reliant on the advice and skills of Lowe’s associates. Not to mention, Lowe’s warehouse-sized retail environment is sometimes difficult to navigate, where products can occasionally be difficult to find.
Therefore, the ideal candidates a Lowe’s hiring manager will consider are resourceful, have strong attention to detail, and possess strong project management skills. They will be looking for those they can trust as resources for the information their customers need. This is not a job for anyone, and your interviewer will be curious about what it is about their culture, their lifestyle, and the niche you are passionate about. So research what it is about yourself that finds this environment so appealing. Whether you are a huge fan of their gardening apartment, their electronics section, or have a passion for interior decorating, be prepared to speak to your passion.
Consider what you find attractive about working there, what you love about Lowes or home improvement in general, and the extent of your experience with renovation and repair projects, whether on or off the job. Before the day of your interview arrives, take time to walk the store, aisle by aisle, at least twice, so you can get a feel for where everything is, what products and services they offer, and what it is like to work there. Ask a Lowe’s associate some questions about the job. Come to your interview prepared to attest to your customer service background and experience and your personal and professional experience in the realm of home improvement as well. Take every measure to research the job, to research yourself, and to align the two well before your interviewer asks you a single question.
Accomplishment
1. Tell me about yourself.
What You Need to Know
To start your interview on the right foot, be ready to set yourself up as the perfect candidate for the job. Lowe's has made it clear that they celebrate individuality and diversity. Yet, they are also looking for candidates who see themselves as the perfect fit for their environment and culture. So even though you want to showcase what makes you unique, you also want to reveal what unifies you with those already a part of the Lowe's team. As they advertise online, "At Lowe's, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think because we believe celebrating our differences and valuing every associate makes all of us better. Here at Lowe's, we combine our differences to achieve greater results."
Written by Kevin Downey on June 20th, 2023
Experienced Example
"Ever since I was a kid, I've had a knack for taking things apart, learning how they work, and putting them back together. I installed our garbage disposal when I was 12 years old. I repaired our TV set and our VCR when I was 10. I love working with my hands and helping others do the same. I have a strong customer service background and love the smell of cut wood. So, naturally, I love shopping at Lowe's, and I asked myself what could be better than spending my hard-earned money at Lowe's. Then the answer was staring me in the face, so here I am interviewing with you today."
Written by Kevin Downey on June 23rd, 2023
Adaptability
2. What kind of availability do you have?
What You Need to Know
Your interviewer needs to make sure you have the availability they require of those starting in an entry-level position. As they advertise on their website, "Generally, full-time and part-time positions require evening and/or weekend availability. If selected for an interview, you'll get specifics on the position's work schedule." Not only are they looking for those who have open availability but also those who have clear expectations of what the job looks like.
Written by Kevin Downey on June 20th, 2023
Experienced Example
"I have wide open availability. How long would it take to earn enough seniority to be awarded a consistent schedule?"
Written by Kevin Downey on June 23rd, 2023
Adaptability
3. Describe a time you disliked the rules at your last job.
What You Need to Know
This question aims to determine how good of a fit your last job was for you. How you answer will indicate whether you adhered to their standards and processes or believed there was a better way to support the company and the team. If you disagreed with their standards and processes, your interviewer will be curious whether you were a voice of dissent and, if so, why you continued to work for a company that didn't feel like a good fit. Ultimately, it is your interviewer's job to ensure your reasons for pursuing this opportunity are the right reasons and that you would complement their teams. "At Lowe's, operational excellence means reducing risk and increasing efficiency and effectiveness, operating ethically and embracing transparency."
Written by Kevin Downey on June 20th, 2023
Answer Example
"If I could change one decision the leadership team made, it would be the implementation of a 45-day return policy. I felt that was a long time for many of our products, but I remind myself that they know what they are doing!"
Written by Ryan Brown
Behavioral
4. Name your three best qualities.
What You Need to Know
Lowe's describes their ideal candidates are "highly collaborative, focused on the customer, and results-oriented doers." So when considering the traits you'd like to advertise to your interviewer, consider how those might complement the culture at Lowe's. Having the right attitude can go a long way, an eagerness to help others, your ability to build and foster relationships, or your communication skills, empathy, and patience. So read their statements on "What We're Looking For" and determine how that describes you.
Written by Kevin Downey on June 23rd, 2023
How to Prep
"What We're Looking For. Highly collaborative: Every associate is charged with delivering quality customer service while maintaining a clean and safe store that is appropriately stocked with the right products that our customers need. To do this, our associates need to work together across departments and all areas of the business, and with customers and their communities. Our success is due - in large part - to our collaborative nature.
Focused on the Customer: Whether someone is a returning customer or visiting Lowe's for the first time, they all have their home-improvement goal in mind - and they expect an excellent customer experience that helps them achieve that goal. Store associates must remain focused on listening to and learning from customers - it's that level of service that will encourage them to return again and again.
Results-Oriented Doers: Our business and our customers are driven by results. We make this happen by meeting or exceeding our customer's goals through action, responsiveness, and a sense of urgency. As a Lowe's associate, you'll be charged with helping meet our customer's goals every time so together we can deliver results for the business."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"Some of my best qualities include my attention to detail, my reliability, and the fact that I love to learn. This means I research a lot and then apply my new knowledge at work. These skills will benefit Lowe's greatly, and I look forward to making an impression on your customers!"
Written by Ryan Brown
Behavioral
5. What is your best personal trait?
What You Need to Know
This question is in the interest of getting to know you and to determine whether this opportunity would be a good fit for you and you for them. "Learn more about the culture at Lowe's to see if we're the right fit for you." The trick to effectively answering such questions is to perform adequate research on the company and yourself. As they state on their website, "Get to know us and you'll see: we're a community of helpers, builders, and doers." Ask yourself if this sounds like you. If it does, ask in what way. Find that out, and you'll be equipped to answer this question. If you have difficulty answering it, reflect upon your experiences and how your coworkers might answer this question. Show your interviewer that you know what to expect from Lowes and have set clear expectations of what to expect of yourself in this role.
Written by Kevin Downey on June 20th, 2023
Answer Example
"My best trait is my ability to relate to people. My co-workers often mention that they admire this trait. I enjoy helping people."
Written by Kevin Downey on June 23rd, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Behavioral
6. Do you prefer working in a team environment or alone?
What You Need to Know
Lowe's is a team environment, where they "celebrate community, connections, and diversity. Whether you're in our stores or one of our other locations, you'll find a dedicated and knowledgeable team of associates focused on continuously improving, growing, and helping others. As collaborative spirits, our willingness to learn enables us to push one another to excel in everything we do." Assure your interviewer you prefer a team environment, and be adaptable at working alone too! Yet, if you had to choose one over the other, you would pick a team environment and identify with their culture.
Written by Kevin Downey on June 20th, 2023
Answer Example
"I prefer working in a team environment, but I can also work independently. At my previous job, it was common to work on display cases with a team but work alone while stocking particular aisles."
Written by Kevin Downey on June 23rd, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Capability
7. What do you know about tools?
What You Need to Know
Be honest with the interviewer about your product knowledge and experience with the tools you'll be expected to discuss with your customers. If you don't have much knowledge or experience, inform your interviewer that you look forward to learning more about Lowe's products and services, that you are a quick learner, and advertise the customer service or relatable skills you have that would translate well to the role. As they advertise on their careers page, "Explore your future. We give you the tools you need to discover your perfect job match and the freedom and support to take your career to the next level."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"When I helped remodel my parents' bathroom, I familiarized myself with an electric drill, a reciprocating saw, a miter saw, and a few others. I wouldn't say I am an expert on all tools, but I am familiar with the basic ones."
Written by Ryan Brown
Career Goals
8. Where do you see yourself in the Lowe's organization in two years?
What You Need to Know
Your interviewer is curious if you have any career goals and how this opportunity aligns with them. They are interested in employee retention and hiring employees who show the greatest promise of coming on board for the long term. "Our confident, connected, and resourceful associates are our greatest strength. Lowe's empowers our associates to pursue on-the-job career development. We have on-the-job training that currently offers a leadership development program that builds skills and confidence for our store managers."
Written by Kevin Downey on June 23rd, 2023
How to Answer
Examine and clearly define your career goals, whether you are interested in advancing into a leadership position or not. Share any particular departments or fields you are interested in graduating from, if any. Detail how your pursuit of this opportunity ultimately would help establish and maintain a positive work-life balance, whether through the lifestyle, the work culture, or any other reason.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"My two-year plan is to join Lowe's and earn my way into a floor manager position. I have a great deal of experience with team management, customer dispute, and inventory. I believe you will see me well-suited for a management role in a short amount of time."
Written by Ryan Brown
Career Goals
9. What department at Lowes would you enjoy working in the most?
What You Need to Know
Be honest with the interviewer about which department you would enjoy working in the most. The interviewer wants to place you where you want to be to ensure you are happy as an employee. Share which area of the store you are most passionate about. Whether you are starting as a seasonal worker, part-time or full-time, and working as a store associate, a merchandising associate, a supply chain associate, or a store support associate, "a job with Lowe's could easily lead to a fulfilling, long-term career. Lowe's strives to provide a best-in-class experience for our customers and associates."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I would love to work with appliances or in kitchen design. I think it would be fun to interact with customers and help plan their kitchens."
Written by Ryan Brown
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Career Goals
10. Why do you want to work at Lowe's?
What You Need to Know
The interviewer is curious why you have chosen to pursue a career opportunity with them over any other company. Lowe's is focused on home improvement and wants to recruit those who share their passion. "The people we serve are at the heart of everything we do. Our associates have deep home improvement experience and training and can give you the expert advice you need to do your project right. From urgent repairs to your dream remodel, we designed our business to be there when you need us most." Tell the interviewer what you'd look forward to as a Lowe's employee.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"Lowe's is one of the leaders in home-improvement retail. I love the store layout and the products you sell compared to your competitors. Lowe's is one of my favorite places to shop, so I believe I would enjoy working here."
Written by Ryan Brown
Communication
11. What kind of home improvement jobs do you have experience with?
What You Need to Know
One of Lowes's Core Behaviors is "FOCUS ON CUSTOMERS: We build strong relationships with our customers, deliver tailored solutions that meet their needs, and are always thinking of ways to add more value." Therefore, your interviewer is curious about how experienced you are in the home improvement realm. Your answer could reveal how much of a loyal customer you are and to what extent you would be able to share your knowledge with their customers.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I've done flooring, from tile to carpeting. Painting is easy, and I have a decent amount of carpentry experience as well. There's lots I can do."
Written by Kevin Downey on June 23rd, 2023
Compatibility
12. How do you expect to make a difference at Lowe's?
What You Need to Know
Your interviewer is curious about how you would contribute to their organization. The only person who can answer this direct question is you. How convinced you are of your answer to this question will get them one step closer to determining whether hiring you would be a good investment for them. "We Invest in Our People. Our commitment to associates extends beyond the workplace. We invest in our people so they can achieve both their personal and professional goals. Our culture reinforces continuous learning and development through a variety of offerings depending on interests and career goals. Lowe's offers new associate onboarding, tuition assistance, reimbursement of Continuing Professional Education courses, and more." Share whatever excites your passion when it comes to working for Lowe's Home Improvement.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I plan to bring my exceptional customer service skills to work at Lowe's every day. Also, I want to be a great influence on your staff by bringing a positive and reliable work ethic with me to the job every day."
Written by Ryan Brown
Compatibility
13. Why do you want to work at Lowe's over Home Depot?
What You Need to Know
With Home Depot as Lowe's direct competitor, your interviewer is interested in learning about your brand loyalty and reasons for pursuing a career with them. Avoid offering reasons such as proximity to home or pay, as these hold no benefit or value to them. Instead, focus on what their working environment or company culture has to offer that Home Depot lacks. If you have friends or family who work for Lowe's, this is worth mentioning as well.
Written by Kevin Downey on June 23rd, 2023
How to Prep
"If you're interested in any of our positions, we have job openings for you. We're always looking for fresh ideas and inspiring people to help drive our mission forward. Whether you're looking for a rewarding career path or want a fresh start, we are always looking for talented individuals who want to make a difference for our company and the customers we serve. The ideal candidate has a customer-focused mindset and is ready to be challenged, take action, and deliver results. Our new team members need to be organized, adaptable, and ready to engage."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I have always preferred Lowe's over Home Depot because of the cleanliness of the store and how well-organized it is. The staff always treats me great at Lowe's as well."
Written by Ryan Brown
Compatibility
14. What makes you better suited for this job than other applicants?
What You Need to Know
Your interviewer wants to know why you believe you are uniquely qualified for this position. This will help them separate those looking to land any job anywhere from those who idealize a job with their organization. If you find it challenging talking about yourself in this way, reach out to a few colleagues, family members, or friends and ask them for insights as to why this job is the right fit for you and them. Also, spend adequate time researching their company and determine how you fit the description of the ideal employees their hope will join their team. "In a rapidly changing retail environment, we want to attract talented individuals who embody our core values. We take action, show courage, relentlessly focus on our customers, and are committed to continuous learning."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I love working in retail, plus I have experience working in construction. I have a friendly and personal attitude, so I believe I would be a great addition to your team here at Lowe's!"
Written by Kevin Downey on June 23rd, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Compatibility
15. How familiar are you with our departments and what we sell?
What You Need to Know
When answering this question, you don't have to know every product, department, or the inventory of every aisle. Just be honest, and share what you do know. Spend time familiarizing yourself as much as possible, and show that you would be a trusted resource, or at the very least, be able to confidently steer their customers to the right person or in the right direction.
Written by Kevin Downey on June 23rd, 2023
How to Prep
Lowe's sees itself as more than home improvement. "The people we serve are at the heart of everything we do. Our associates have deep home improvement experience and training and can give you the expert advice you need to do your project right. From urgent repairs to your dream remodel, we designed our business to be there when you need us most. Together, we deliver the right home improvement products, with the best service and value, across every channel and community we serve. Every aspect of our business and strategy is rooted in that mission. To deliver on our mission and drive market share acceleration, we launched our Total Home Strategy. Building upon our strong foundation, we will focus on five key areas: Pro, Online, Installation Services, Localization, and Assortment. These five areas of focus are key pillars to the Lowe's Total Home Strategy, underpinned by our focus on creating a seamless omni-channel retail experience for our customers."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I've shopped at each department but a few. I haven't shopped in the electrical or plumbing sections. I am a frequent visitor to the appliance department; I love viewing the new refrigerator units!"
Written by Ryan Brown
Compatibility
16. Have you done any volunteering?
What You Need to Know
This question offers you an opportunity to showcase your strong work ethic and how you go above and beyond in everything you do, including the extent of the research you did to prepare for this interview. Spend time researching their website, and you'll learn Lowe's advertises that they go to great lengths to make an impact on their communities and the planet and are interested in hiring those who share their values. Share any charity or volunteering you've done, and explain how their efforts motivated you to pursue this opportunity.
Written by Kevin Downey on June 23rd, 2023
How to Prep
Here are a few of the value propositions they advertise online: "We take pride in our associates' willingness and dedication to support our communities. We encourage our associates to give back to the communities they live and work in through volunteering. We have partnerships with community organizations across the United States and Canada, and our associates are dedicated to making a difference through these programs. Our Give Back Time program allows associates to take up to eight hours of paid work time to volunteer for a cause that's meaningful to them. That's nearly two million volunteer hours every year."
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I donate to several organizations, do a charity run every year, and did some volunteering when I was younger, but I have done very little in recent years. I saw that Lowe's offers paid hours for volunteer work. That's pretty amazing, and I would take full advantage if hired."
Written by Kevin Downey on June 23rd, 2023
Compatibility
17. Do you shop at Lowe's?
What You Need to Know
Your interviewer needs to ensure that whomever they hire would serve as a strong ambassador for their brand and properly embody their culture and values. This often includes making sure that you are as much of loyal customer as those that you would serve. Whether you have purchased gardening supplies, appliances, concrete, or tools, share the extent of your product knowledge and enthusiasm for the company and its offerings.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"Yes, I have shopped online at Lowes and in-store. I've always been a fan of your company and enjoy each trip I make to Lowes."
Written by Ryan Brown
Customer Service
18. How do you handle customer complaints?
What You Need to Know
Your interviewer needs to ensure that anyone they consider hiring would conduct themselves with integrity while preserving their reputation when engaging with their customers. So, break down your approach to engaging with a dissatisfied customer. Showcase your customer service skills and how you possess the communication skills necessary to turn their customer experience around. Share with them the hard work you would put into every interaction and your commitment to doing the right thing.
Written by Kevin Downey on June 23rd, 2023
Focus Your Answer On
Marvin R. Ellison, the president and CEO of Lowe's said, "Lowe's reputation is a priceless asset which has been earned through years of our associates' hard work, and through our dedication to being a responsible company and a good corporate citizen. We are proud of our reputation, and believe that every associate, officer and director shares Lowe's commitment to doing the right thing. Our business goals are important to our success, but it's just as important to achieve these goals in a culture of compliance and integrity. I, along with Lowe's stakeholders and all our fellow associates, trust and expect that we can deliver results ethically and in ways that can make us all proud."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I handle customer complaints like an expert! I have some training in customer dispute resolution and have trained other retail sales reps. When a customer is upset, I find it's best to listen, repeat back to them for the sake of understanding, and then ask them what kind of resolution they would like to see. Apologizing also helps."
Written by Ryan Brown
Customer Service
19. Tell me about a time you went above and beyond for customer service.
What You Need to Know
Not everyone is cut out for working with the public in a customer service-oriented role. How you answer this question should offer your interviewer insights into what you might offer their customers while representing their brand. "We provide world-class customer service by fostering the values and behaviors we believe are directly responsible for our continued success." Your example will indicate what they might expect from your work performance. So whenever you can, suggest that going above and beyond is your status quo.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I like to go above and beyond whenever possible. When a customer receives an unexpectedly high level of service, they are sure to come back. This means greeting them within the first 5 seconds of them entering the store, offering to help, asking questions, and getting to know their needs. When I worked in the paint department of Home Depot, I would often ask the customers if I could see pictures of their projects so that I could better understand their needs and the entire scope. These are just a few ways I went above and beyond."
Written by Ryan Brown
Customer Service
20. How do you define good customer service?
What You Need to Know
Lowe's prides themselves on their relentless focus on their customers. So anyone they consider hiring will need to share these values. "We believe genuine relationships with our customers are the key to their success and ours. Whether you're a do-it-yourself customer or a professional contractor, we listen closely to your needs and deliver solutions that meet - and exceed - your expectations." Start by telling the interviewer that no task holds greater priority than dropping what you are doing to greet and happily assist any customer at any time. Having a positive attitude and creating a unique experience for your customers ensures they will come back. Examine how your approach aligns with theirs and why this opportunity feels like the right fit for you.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"To me, good customer service means being friendly, available, willing to help, and knowing a lot about the products you sell. All of these factors amount to a very positive experience for a customer."
Written by Ryan Brown
Diligence
21. What would you do if a supervisor asked you to do something unsafe?
What You Need to Know
Lowe's advertises that their "commitment to safety is reflected in our high standards and owned by leadership across the company. We continually work to ensure the safety of our associates, customers, and suppliers with support and accountability at all levels. Safety education is embedded into every aspect of joining Lowe's, including in associate onboarding, developmental e-learning, on-the-job training, and through vendor policies." The interviewer asks this question to identify your approach to such situations and whether you would act according to their expectations.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I would respectfully decline and ask them to revisit our company's safety policies. I would also ask them to reconsider putting me in the awkward position of having to report it by suggesting they change their act."
Written by Kevin Downey on June 23rd, 2023
Diligence
22. If you found a twenty dollar bill in the parking lot, what would you do?
What You Need to Know
This is another question aimed at determining how honest and ethical you are. If you have ever been in such a situation, share your approach and how it was resolved while aligning your approach with the expectations Lowe's holds for their associates. "Associates may encounter situations that require interpretation of the Code of Lowe's policies and procedures. When in doubt about the best course of action, you should seek guidance from your supervisor."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"Honesty and integrity are at the heart of what I believe, so, for that reason, if I were to find money in the parking lot, I would turn it in to the service desk. Someone may need it! I hope this honesty will come back to me one day, should I lose something of value."
Written by Ryan Brown
Diligence
23. What would you do if a coworker asked you to help them steal?
What You Need to Know
Your interviewer wants to know how aligned your approach would be to their code of conduct and sense of integrity. How you answer will also tell them how familiar you are with their approach to such issues and whether you came to this interview fully prepared. "Associates must protect Lowe's assets. Theft, carelessness, and waste impact Lowe's reputation and profitability. Stealing from Lowe's can negatively impact all of us by reducing our profits and compromising Lowe's ability to provide customers with low prices. Those seeking unauthorized access to Lowe's property or information may use a variety of techniques. So Associates must always be careful and vigilant. You must immediately report this conduct to your store manager or LP."
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I am sure you have an internal policy for employee theft, so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."
Written by Ryan Brown
Direct
24. Are you comfortable supplying your social security number so Lowes can perform a background check?
What You Need to Know
Lowe's advertises on their website that their "background check partner, First Advantage, collects your SSN to verify your identity for a background check." Therefore, it is fair to expect that getting hired will be contingent on undergoing a background check. If there is any information on your record that you are concerned about that may turn up, volunteer it and provide context. You might not have the opportunity otherwise.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I would be comfortable with going through a background check. However, when you perform the check, you should know I have a minor infraction on my criminal record. I was in a peaceful protest when several activists near me resorted to some unsavory behavior. We were all teargassed, and I was arrested, even though I did not participate in their delinquent behavior. I was later released and was charged with a misdemeanor and given community service."
Written by Kevin Downey on June 23rd, 2023
Diversity
25. Why are inclusion, equitability, and diversity important in the workplace?
What You Need to Know
This question goes beyond showcasing your cultural competence and ability to build relationships at work with those from backgrounds different from yours. It aims to reveal whether you can identify the value their commitments hold in serving their customers. "Fostering an inclusive culture enables everyone who touches our business to contribute to our success. We believe a respectful and supportive environment leads to greater associate engagement, regardless of race, ethnicity, gender, age, religion, ability, or sexual orientation. Diversity drives better ideas, positive business results, and a greater connection with the communities we serve. Lowe's is committed to improving our culture, diversity, and inclusion in everything we do. A workforce that understands our customers' needs and how best to meet them provides better and more diverse services and solutions."
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"Not only is it a more accurate environment reflective of the real world, and reflective of those customers which we aim to serve. But it is also integral to greater collaboration and innovation. The greater the pool of perspective, the more prominent the innovation."
Written by Kevin Downey on June 23rd, 2023
Education
26. Tell me about your education.
What You Need to Know
When discussing your education, feel free to include your formal education as well as your on-the-job education. If you are interested in continuing your education, feel free to volunteer that as well, and whether Lowe's 'Track to the Trades program' may have piqued your interest in pursuing this opportunity.
"Lowe's empowers our associates to pursue education opportunities. Part of that employee development is education off the job. Outside of Lowe's doors and in partnership with Guild Education, Lowe's Track to the Trades program provides tuition reimbursement to Lowe's associates that complete an apprentice certification in plumbing, electrical, HVAC, or appliance repair."
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I earned a bachelor's degree in literature and theology. But I've worked in retail since high school. I always liked working with a varied workforce where you find that you aren't always working side by side with the same faces all the time. I also learned how to be more effective at time management and project management at work. I've been thinking of going back to school for business management and might do so in the coming months. But I would, of course, make certain it didn't conflict with any scheduling commitments I've made to my next job."
Written by Kevin Downey on June 23rd, 2023
EQ
27. What are some of your weaknesses?
What You Need to Know
This question helps your interviewer assess your emotional intelligence and whether you take ownership of your growth opportunities. How freely you share your limitations suggests your awareness of your shortcomings and whether you aim to overcome them and grow. When choosing a weakness, avoid any that are a required core skill for this position. Instead, share your action plan for improving upon your weaknesses and the progress you've already made.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"My knowledge of plants is limited. I would have to take on additional training if I was placed in lawn and garden. I enjoy the outdoors though so I would welcome that training with open arms!"
Written by Ryan Brown
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
EQ
28. How do you like to enjoy your free time?
What You Need to Know
Lowe's provides various benefits programs to support their employee's mental and emotional well-being. But before they hire you, they want to ensure you are already making efforts to maintain a work-life balance. So when sharing how you like to spend your free time, offer insights on how you relieve or avoid stress. Also, anything that might make you a more interesting and memorable candidate is worth sharing here.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I love watching home improvement shows or DIY videos on YouTube. I also enjoy building things in my little workshop. Beyond that, I love gardening. I built seven raised garden beds in my backyard with drip irrigation. Nothing makes me feel more at peace than spending time outdoors in my garden."
Written by Kevin Downey on June 23rd, 2023
Experience
29. What's your next project?
What You Need to Know
"Join a dedicated and diverse team of Lowe's associates who deliver the best customer service and home-improvement product and project knowledge. When you become a member of our team, you'll receive robust training, competitive pay, and comprehensive benefits." Share any recent home projects you've worked on or DIY skills you've recently learned. Share your passion for the projects you enjoy and how you thrive on sharing that passion and knowledge to help others.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I have to help remodel my parents and grandparents' bathrooms with my father. Preparing for this has been a great learning experience. When I own a home one day, I hope to pick up knowledge from working at Lowes and be able to do my home improvement projects."
Written by Kevin Downey on June 23rd, 2023
Experience
30. Tell me about your retail experience.
What You Need to Know
If you have experience, start by giving the interviewer a high-level overview of your experience by sharing where you have worked, your job title, and how long you were employed there. Add a sentence or two about your job duties in each role. Mention that you enjoy this industry and look forward to continuing to work in retail industry roles.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I have worked in the fast-food industry for the last seven years. While it is not exactly retail, I believe it is pretty similar. I have experience with customer service and cash handling."
Written by Kevin Downey on June 11th, 2023
Experience
31. What do you know about working in retail?
What You Need to Know
Your interviewer needs assurances that you understand what life working at Lowe's Home Improvement looks like. "It takes serious teamwork to keep our stores running efficiently. Explore Life at Lowe's. See how our associates work together and explore the many opportunities available at your local Lowe's." When reflecting on your retail experience, determine how it could compare to working in their environment. The more translatable you can frame your experiences, the better.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"That it can be fast-paced, very social, and you have to not only rely on your teams but be steady and strong enough for them to rely on you. No two days and no two customers are alike."
Written by Kevin Downey on June 23rd, 2023
Leadership
32. Tell me about a time you had to be a leader. What was the outcome?
What You Need to Know
Your interviewer is curious to learn whether you have leadership potential or an interest in growing into a leadership position. Whatever your ambitions, it is important to be aware of Lowe's Core Behaviors, especially "CONTINUE LEARNING: We're always learning, growing, and working to meet individual and organizational goals. We strive to help others do the same." So whether you've had experience leading others, share the direction in which you are interested in learning and growing while taking charge of your development.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I have always been a great leader, and I thoroughly enjoy being a team leader. I have been in an assistant manager role in my company for two years now and love to lead by example and train new employees."
Written by Ryan Brown
Leadership
33. When was the last time you stepped outside of your comfort zone?
What You Need to Know
To learn and grow in any field, one must be willing to step outside of their comfort zone and risk failure in the pursuit of success. Lowes recognizes this as showing courage. "We address difficult issues and make tough decisions without fear or hesitation." Describe the last time you stepped outside of your comfort zone, what you learned from the experience, and how it furthered your success.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"The last time I stepped out of my comfort zone, I decided to pursue another job opportunity elsewhere. I have a lot of integrity, and I wanted to give my current employer more than ample notice. Knowing full well that I would need to train whoever would replace me on what I do at the office if I left with only two weeks' notice, they would likely struggle to keep up. So, even though this was outside my comfort zone, it was the right thing to do. They even offered me more money to stay onboard, and I considered it, but in all honesty, working in an office isn't the right fit for me."
Written by Kevin Downey on June 23rd, 2023
Management
34. Tell me about your last manager. What did you like and dislike about their leadership style?
What You Need to Know
This question aims to determine how well you get along with those in positions of authority. How you answer could offer insights into why you are seeking employment elsewhere and what to expect from you as an employee. So avoid passing judgment or speaking poorly about your superiors. Positivity is key! If you respond more positively to a different leadership style than what your manager had to offer, frame it as a matter of personal preference without suggesting it as a shortcoming or flaw.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"My last manager was great. He had a no-nonsense personality to him. He never played favorites. He would dive in if we needed help. He rubbed a lot of people the wrong way because he wasn't overly personal with his employees, but that never bothered me."
Written by Ryan Brown
Problem Solving
35. What steps do you take to solve a problem?
What You Need to Know
Lowe's looks at their employees as 'Collaborative Problem-Solvers,' and they expect each associate to be a trusted resource for their customers, whether they are the source for the information they need or guide each customer to the associate who is. "It takes cross-functional teamwork and problem-solving to deliver. Associates should be comfortable working across departments and balancing multiple business concerns with every project." Share how you look at every situation as something that helps you continually learn and grow, ensuring you keep making informed decisions in the future.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I try to analyze the situation best myself and calculate each option in fixing the problem. If I am unsure of a solid solution, I will seek advice. After I implement any idea, I carefully analyze the outcome and take notes on whether it was successful or not."
Written by Ryan Brown
Problem Solving
36. When did you last struggle to meet a deadline?
What You Need to Know
This question will help your interviewer assess how resourceful you are and how effective your time management skills are. One of Lowe's Core Behaviors is 'take action,' which they define as "We take immediate and decisive action with appropriate urgency and enthusiasm." Share how you organize your work, prioritize your time, and communicate your needs with your leaders or lean on your teammates for support when needed.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"Not long ago, we received an unexpected shipment from a large supplier on a Saturday afternoon, which is also our peak customer time. We had to hurry up to receive the stock and ensure the inventory count remained accurate despite shoppers taking the items off the palette. It was a hectic couple of hours, but we had four employees count while four received, double the usual workforce that we normally have on new arrivals."
Written by Ryan Brown
Salary
37. What kind of salary are you hoping for?
What You Need to Know
When discussing salary, it is best to hold off on delivering an exact number, as this can shut down negotiations. Instead, it is best to set the stage by transparently offering what you currently earn and your forecasted income. You can do this by sharing how many performance reviews and raises you to receive annually, what your current employer offered to keep you on board, and how your benefits and incentives compare with what Lowe's has to offer. You want to showcase your professional worth based on your education and experience.
Written by Kevin Downey on June 23rd, 2023
How to Prep
"If selected for an interview, we're happy to give you an estimate of the salary during your recruiter phone interview. All regular associates are eligible for health and financial benefits, with variances between full- and part-time associates and between the U.S. and Canada, based on national law differences. We strive to foster financial well-being for our Lowe's associates as well. All regular full- and part-time U.S. associates may participate in our 401(k) plan and The Stock Purchase Program when they become eligible."
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"Well, my current salary is $$$, and my boss offered me an X% increase if I stay with them. That's on top of two pay increases a year. The benefits Lowe's offers are very generous and in line with what I currently receive. Even though I don't have any retail experience working in the home improvement industry, I do have a great deal of DIY experience, which I feel sets me apart. What is the pay range being offered for this position, and how would it apply to someone with my education and experience?"
Written by Kevin Downey on June 23rd, 2023
Teamwork
38. Tell me about a time you had to work with someone you didn't get along with?
What You Need to Know
How you answer this question will inform your interviewer of how team-oriented you are and the efforts you take to build relationships with those you work with, despite differing work styles of personalities. One of Lowe's Core Behaviors is "DELIVER RESULTS: We hold ourselves accountable for delivering results, even through challenging circumstances and ongoing change." Be sure to mention how you circumnavigated this terrain and how you take advantage of every opportunity to build upon and strengthen your professional relationships.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I get along with my co-workers and supervisors well, but there was one time when I worked with an individual I didn't get along with. The person seemed to disappear each time we were asked to pull in shopping carts from the parking lot. It wasn't a big deal, and I knew the supervisors saw his behavior. So I just let it be and continued to do my job."
Written by Ryan Brown
Teamwork
39. When was the last time you contributed to a team effort, and what was your role?
What You Need to Know
This question aims to determine how much of a team player you are and whether you prioritize the aims and needs of the team over your own. Share how you contributed without claiming all the credit for yourself. Emphasize how well you collaborate with others, what part you played, how your sense of camaraderie contributed to the positive energy, and the successful outcome achieved in the group effort.
Written by Kevin Downey on June 23rd, 2023
Answer Example
"I contribute to team efforts daily as a department manager. I hold a team huddle every morning and outline expectations for the day, including my own. I want my team to know that I am also carrying the bulk of the work versus being the type of manager who barks out orders. I am the mentor, the encourager, and the pacesetter in team efforts."
Written by Ryan Brown
Tough
40. Why should we not hire you?
What You Need to Know
For some, this interview question can feel like a tricky one to answer. But the aim is to showcase how well you think outside the box while giving your interviewer greater confidence that you're the right person for the role. For example, Lowe's advertises they are "on a mission to deliver the right products, at the right prices, in every community we serve. If you think you'd be a great fit, we'd love to hear from you." Showcase an attribute that might be a weakness and a strength, making you a great fit. For example, if you are extremely ambitious and always looking for more opportunities to grow or finish all of your tasks early, and you pester your leaders for more work when they often struggle to come up with more busy work for you, then suggest that if they find such an over-performer annoying, then they might consider not hiring you.
Written by Kevin Downey on June 23rd, 2023
Experienced Example
"I understand you are looking for 6+ years of management experience, and I possess just 3. With that said, I have a great amount of training in management and some notable successes that I look forward to applying to my role here at Lowe's."
Written by Ryan Brown
Questions to Ask in a Lowe's Interview
As you research the company, write down any questions you can’t answer yourself. The more you can showcase that you came to the interviewer prepared, the better. Also, the more unique your questions are, the more memorable a candidate you can be.
Even though it is advantageous to be personable and strike a rapport with your interviewer, you want to avoid being a sycophant or taking up all their time. With every interview, they are on the clock and have to manage their time well. So regardless of how well you feel your interview is going, try to limit the number of questions you ask at the end of your interview. However, you don’t want to run out of questions before the end of your interview, either. Undoubtedly many of your questions will be answered along the way. So make sure you have a few questions in reserve for the end when your interviewer asks if you have any questions for them. Try to be unique and original with the questions you ask, showcasing your scope of big-picture thinking.
Here are five example questions to guide you on the types of questions you can ask your interviewer. However, try to think of some of your own.
Lowe’s states that “We put the customer first in everything we do.” But this doesn’t always seem easy, like in more complicated situations. For example, how does the company prioritize safety with customer service? Many times, I have been in the store when an aisle is temporarily closed, and there is a forklift being operated at the other end. If I were an associate, would I continue working the forklift and ignore the customer, or would I stop everything and assist the customer, or would leaving that forklift unattended be a safety issue? I assume staffing is a concern, and calling someone on the radio might not always result in that customer getting immediate help.
I am a big fan of Habitat for Humanity and volunteered with them a few times. I was curious if Lowe’s would be willing to go beyond paying for volunteer hours and be willing to donate refurbished tools to such an organization. Has the company ever done anything like this?
I read online that HGTV and Lowe’s had a longstanding partnership long before they debuted the series, ‘Build it Forward.’ Is this true, and what role has Lowe’s played with the network, and for how long?
Would it hurt my chances of winning this job if I wasn’t necessarily interested in growing into a leadership position but am very interested in occasionally transferring to different departments and eventually learning every aspect of the store?
What do you love most about working for Lowe’s?
About the Author
My first job was working for a contractor at twelve years old. We tore up the old vinyl flooring in a kitchen, scraped the concrete substrate, and then laid down the terra cotta tile. It was dirty, physical labor, but it was fun. Later, I worked several food service and retail jobs to support myself through high school and college. In retail, I learned how to multi-task, keeping track of my progress while repeatedly having to drop everything for our demanding customers. This was the most difficult, and often the most frustrating, part of those jobs. Yet, those retail environments didn’t feel like a good fit for me at the time. The truth is, everyone I worked with in those jobs didn’t want to be there either. We weren’t having a good time, and neither were our customers.
After college, I put retail behind me and landed in the office sector as a graphics designer and administrative assistant. I enjoyed the nature of the work, but it lacked variety and was far from physically challenging. During a recession, I experienced a couple of layoffs and realized I was tired of working in a cubicle. So, I decided to get my hands dirty again and found a physically demanding job outdoors that I enjoyed but which lacked social interaction. That eventually led to me returning to working in a physically demanding retail environment.
I found measurable success when I landed a new job in a great city with a diverse demographic. Unlike the others, this retail job felt like the right fit for me. Our customers were always happy to be there, and the social aspect of the job was vibrant. I worked hard, had a great attitude, and felt gratitude, enthusiasm, and passion for what I was doing. I was having fun. It was such a good fit, and I enjoyed myself so much that I caught the attention of management and was recruited into a leadership position. My management career suddenly took off. When I entered the leadership realm, I was transferred to the toughest store in our region and was working for a boss who was an infamous tyrant. But I got along with him well enough for my part and enjoyed every challenge thrown my way.
The growth that came over me during those years endured and eventually led me to greener pastures. When I had taken that career as far as I could, risen as high as I could, I said my thanks to all the company had given me, and took my management skills to the high-end art world. This eventually led to managing my own business as a writer, finally putting the combination of my degree and my work experience to use. It took some time to find my footing on my career path, and it certainly wasn’t linear. I had no idea where my degree would lead me, nor had I imagined my working experience would lead me where it did.
Now, looking back on my journey, I realized what I enjoyed most along the way was finding like-minded individuals who found their path. I discovered a passion for recruiting those I knew belonged, coaching and training them, helping them along their way, and even offering career coaching at career fairs. Today, writing for mockquestions.com, I am still enthusiastically doing what I love and looking forward to seeing where my path leads me next.
Learn more about Kevin Downey