Lowes

Lowes Companies, Inc. (Lowes) is a home improvement retailer. As of January 29, 2010, the Company operated 1,710 stores, consisted of 1,694 stores across 50 United States states and 16 stores in Canada. Its 1,710 stores represent approximately 193 million square feet of retail selling space. The Company serves homeowners, renters and commercial business customers. Homeowners and renters primarily consist of do-it-yourself (DIY) customers and do-it-for-me (DIFM) customers who utilize its installed sales programs, as well as others buying for personal and family use. Commercial business customers include those who work in the construction, repair/remodel, commercial and residential property management, or business maintenance professions. During the fiscal year ended January 29, 2010 (fis...

Last Updated: February 8, 2014, 2:20 am
Mock Interview
Best way to prepare for your Lowes interview starts here. Practice over 30 Lowes Interview Questions.
Headquarters
Website
Careers
Symbol
Revenue
Employees
Twitter
Founded
Mooresville, NC
LOW
50.5 Billion
165,000
1946
Lowes Interview Questions and Answers
Top
1. How well do you handle customer complaints?
Top Answer
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
+100%
100%
+ / -
-50%
Second Best
I would begin by calmly asking the customer to explain the concern he/or/she has and let the customer know that I will most deffinately spread the word to the other employees as well as the management. I would also let the customer know that their input is very much appreciated and that we appreciate their business.
+77.8%
75%
+ / -
-66.7%
3.
I handle customer complaints very well.
+60%
50%
+ / -
-40%
4.
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
+100%
0%
+ / -
-0%
5.
Need to focus on what the problem is and try to come up with a solution.
+100%
0%
+ / -
-0%
6.
I handle complaints well. I believe listening is the most important part of dealing with customers. You have to have the ability to see a complaint from yours and their point of view to properly assess it.
+100%
0%
+ / -
-0%
7.
Listen to the customer, Let them know what you can do to correct the issue if you can and that you will pass the info along to management.
+100%
0%
+ / -
-0%
8.
I handle every custome very well, simply by listening to the customer, understanding the situation, and solving the problems either by elplaining the rules or just changing out a product.
+100%
0%
+ / -
-0%
9.
I took them as a learning experience to help me better serve the customer.
+100%
0%
+ / -
-0%
10.
I feel I am very good at handling customer complaints. I patiently listen to the customer so I understand their issue. I then let them know that I care and do everything I can to reminded their issue so that the customer leaves with a very positive opinion of walmart.
+100%
0%
+ / -
-0%
11.
I handle complaints very well, simply by listening to the complaint understanding the complaint and solving the complaint.
+100%
0%
+ / -
-0%
12.
I handle them well. I listen to what the customer says, identify the issue and come up with the best solution to their issue. Most times it is just something simple that we can do. Such as perhaps a wrong paint color that just needs to be fixed.
+100%
0%
+ / -
-0%
13.
Listen to see if there is something I can do to improve or fix the complaint.
+100%
0%
+ / -
-0%
14.
Really well. I am able to resolve most customer issues myself. We have experts in certain areas; I use those experts to help customers. If necessary I involve a manager.
+100%
0%
+ / -
-0%
15.
Very well. Every complaint is a relationship that is born.
+100%
0%
+ / -
-0%
16.
I handle customers complaint very well. I listen to what they have to say. Assest the situation and try to resolve as quickly as I can.
+100%
0%
+ / -
-0%
2. Tell me about a time when you had to work with someone you didn't get along with?
Top Answer
Work comes first, I am a proffessional and don't let personal relations effect my work.
+87.5%
86%
+ / -
-75%
Second Best
i did the best of my abilty to work with them and try my best to get the job done
+60%
50%
+ / -
-40%
3.
I do what is required of me and work with the person and possible through our time together issues may be resolved.
+100%
0%
+ / -
-0%
4.
I believe that you can always find common ground with any individual to accomplish a team goal no matter the circumstances at hand.
+100%
0%
+ / -
-0%
5.
This is a business and professionalism comes first. Opinions should be kept to ourselves.
+100%
0%
+ / -
-0%
6.
My personal feelings towed another employee need to be left at home. I am professional and have no problem working side by side even with difficult personalities.
+100%
0%
+ / -
-0%
7.
Just work togather set personeal feelings aside get the job you were hired to do done.
+100%
0%
+ / -
-0%
8.
We can never get along with everyone. I worked with a fellow sales associate who was very head-strong and difficult to work with. I was always friendly and non-confrontational with him. I avoided arguing with hime.
+100%
0%
+ / -
-0%
9.
I work with a girl that does not like me at all. She always talks about me to other associates, I just calmly explain to her that if she had any issues with me I would like to know so we can resolve them. I always stay calm!
+100%
0%
+ / -
-0%
10.
Team work comes first. Whatever problem I may have with a employee I just put my personal feelings aside and get the job. We are to work as a team not matter what.
+100%
0%
+ / -
-0%
3. Do you prefer working in a team environment or alone?
Top Answer
I am a team player with that being said I am confident in my ability to work by myself also, so I really dont have a preference I would be comfortable working where ever I was needed.
+66.7%
50%
+ / -
-33.3%
Second Best
team
+42.9%
33%
+ / -
-28.6%
3.
I can work as a team player or can work alone with little supervision whatever is needed to get job done.
+100%
0%
+ / -
-0%
4.
I enjoy a team because I welcome other peoples ideas.
+100%
0%
+ / -
-0%
5.
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
+100%
0%
+ / -
-0%
6.
I prefer working in a team enviroment. One team one dream.
+100%
0%
+ / -
-0%
7.
I prefer working in a team environment. My last three jobs have been more alone, but the feeling of accomplishing something as a team is more gratifying than alone.
+100%
0%
+ / -
-0%
8.
I like working as a team because you can learn a lot from each other, but I can also work alone.
+100%
0%
+ / -
-0%
9.
I am a team player. I will stay and help to get the job done. You can learn a lot from other people.
+100%
0%
+ / -
-0%
10.
I prefer to work as a team; teamwork develops better morale and a better work environment. Although when needed I am able to handle working alone and getting the task at hand done.
+100%
0%
+ / -
-0%
11.
I enjoy working with teams. You can always answer question or bounce questions off of each other to get the job done.
+100%
0%
+ / -
-0%
12.
I work well in any environment, but yes I would prefer working in an team environment.
+100%
0%
+ / -
-0%
13.
I can do either, but to me a team environment is the stronger of the two. There is a reason they say 2 heads are better than one. In my military career we always worked as a team. In a team you get different points of view on something and different and new ideas.
+100%
0%
+ / -
-0%
14.
I enjoy working with a team of motivated people. I work well as part of a team or by myself. I am a self-starter and good at organizing. When there is a call for additioanal help I readily respond. I enjoy both.
+100%
0%
+ / -
-0%
15.
I prefer to work in a team environment. Its fun and challenging at the same time.
+100%
0%
+ / -
-0%
16.
I do like working with a team when necessary but I am also very capable of working on my own with little to none supervision.
+100%
0%
+ / -
-0%
4. If you find a problem going on with two different employees, what would you do?
Top Answer
As a member of a team I feel it is important for all employees to operate as a unit. I would talk to each individually to see if a solution could be worked out on our level without having to go up the ladder and get management involved.
+100%
100%
+ / -
-50%
Second Best
i would say hey is everything okay? in a freindly voice and depending on there answere i would help them out or do nothing more and maybe adress the situation to the manager if the problem keeps occuring between the two co workers
+60%
50%
+ / -
-40%
3.
Tell the mgr asap.Employees are suppose to be working and doing a job for the company and that is that.
+50%
33%
+ / -
-25%
4.
If it was a verbal problem I would alert a manger.
+100%
0%
+ / -
-0%
5.
I would find out what the problem is address the problem and solve the problem.
+100%
0%
+ / -
-0%
6.
I listen to each person and figure out what the issue is. I then present the issue as I understand it in my own words. Next I get the two of them to discuss it in a rational manner. I will suggest compromise and find a way to resolve the issue.
+100%
0%
+ / -
-0%
7.
Ask them both what I could do to help resolve the problem. Make myself available to them.
+100%
0%
+ / -
-0%
8.
If its a problem I can help fix then I would try to but if me stepping in would make things worse then I would go find a manager.
+100%
0%
+ / -
-0%
9.
I would assets the situation. I would talk to each employees and try to resolve the situation.
+100%
0%
+ / -
-0%
Lowes Mock Interview
Lowes Mock
Interview
5. Tell me about a time when you went above and beyond for customer service?
Top Answer
I stayed late locating a Lowes store that had the product in stock that the customer wanted. i followed through to the end ensuring the customer was more than satisfied
+75%
67%
+ / -
-50%
Second Best
i was helping a customer in plumbing with a tub and i asked them what they were looking for so i told them i would do some research and i would get back to them welll i looked some up and i told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it
+66.7%
50%
+ / -
-33.3%
3.
i try to make that a point everytime I work with a customer I treat hem equally weather they are purchasing something or not
+42.9%
33%
+ / -
-28.6%
4.
In a past job I had running a bread route a situation arose a couple of times where I would be short of product due to higher than expected sales. I would call a fellow co-worker on his route to see if he could sacrifice any product without hindering his customers or sales and ask to transfer it to me. In these cases I would meet up with him and go back out to the store after normal receiving hours to get product in their store for customer sales.
+100%
0%
+ / -
-0%
5.
Had a damaged cabinet come in for a customer so when the new one came in, I delivered it myself.
+100%
0%
+ / -
-0%
6.
A customer came in to the store and had trouble installing his shower I went online and spent some time looking for a video that showed him step by step how to install and then made sure he was comfortable that he could install and told him if he needed anything to give us a call and we would help anyway we could.
+100%
0%
+ / -
-0%
7.
Man was in the dog house with his waie so me picked out a beautiful bunch flowers and I wrapped them up really pretty.
+100%
0%
+ / -
-0%
8.
I was with another customer in store and had another costumer on the phone asking about patio furniture, but she also wanted to know about the sales that we had going on. I asked if I could call her back when I was done with the in store customer. I called her back at home and provided her with the information that she was looking for, upon that she came in the next day bought some patio furniture and also let me me a customer compliment.
+100%
0%
+ / -
-0%
9.
I had a customer come in that his cell phone had been shut off. I called the cell phone company to find out what happened. There was a mix up with the cereal numbers with his phone and another. I called three different places and researched the issue. At the end I had the customers phone working agin with extra minutes put on his phone for his trouble.
+100%
0%
+ / -
-0%
10.
I had a customer that came in wanting an item that we did not sale in the the store. I told the customer about the atg store, and we looked for the product and found exactly what the customer was looking for. I ordered the item and had it shipped directly to her home. She thanked me and was verry satisfied.
+100%
0%
+ / -
-0%
11.
A customer wanted a specific winter coat we did not have in the store. I went to the computer at the store and ordered the specific item she wanted and made sure she was satisfied before walking out of the store. I made sure the item shipped directly to the customers home.
+100%
0%
+ / -
-0%
12.
A recent time would be when a customer came in wanting to place a corsage order but had no clue what she wanted. I helped give her suggestions and showed her pictures till she new what she wanted.
+100%
0%
+ / -
-0%
6. Why do you want to work at Lowes?
Top Answer
To gain experience.
+83.3%
82%
+ / -
-75%
Second Best
why do i want to...(what)... at lowe's
+78.6%
77%
+ / -
-71.4%
3.
I admire the company and feel that my skills would be a good fit for the position.
+100%
0%
+ / -
-0%
4.
I feel im a people person and enjoy helping people make the right decesions in there purchase.
+100%
0%
+ / -
-0%
5.
Customer service and being on the sales floor.
+100%
0%
+ / -
-0%
6.
I feel like I can help the company to grow.
+100%
0%
+ / -
-0%
7.
I am currently an employee of lowes and I want to continue to work for Lowes because I love this company and what they stand for.
+100%
0%
+ / -
-0%
8.
It is a great company and offers a great retail experience.
+100%
0%
+ / -
-0%
9.
Great company to work for that has good benefits and will help me improve to start my career with a company that is I the abc industry.
+100%
0%
+ / -
-0%
10.
I want to contribute my skill set I have learned from past work to help Lowes grow as a company. To be a part of a team environment that puts the customer first.
+100%
0%
+ / -
-0%
11.
I would like to learn and be an empoyee in such company.
+100%
0%
+ / -
-0%
12.
I have been with the company for a few years now and would like to continue to grow along with Lowes.
+100%
0%
+ / -
-0%
13.
For the experience that lowes can give me and room to grow with the company.
+100%
0%
+ / -
-0%
14.
I want to be part of the team and gain experience.
+100%
0%
+ / -
-0%
15.
Because am a person people can look to for results.
+100%
0%
+ / -
-0%
16.
It is the second largest home improvement company and I have heard it was a good company to work for.
+100%
0%
+ / -
-0%
17.
I want to work at lowes because I see lowes as a fast growing company that appreciates hard work and loyalty.
+100%
0%
+ / -
-0%
18.
I have heard wonderful things about lowes as a company. I know it is one of the largest home improvement chains with over 1700 stores. I am very much interested in home improvement and remodeling. I feel that my talents would be a great fit with lowes.
+100%
0%
+ / -
-0%
19.
I enjoy interacting with customers, as well as employees and working together as a team to prove exceptional customer service.
+100%
0%
+ / -
-0%
20.
I believe lowes is a great company to work for and I will have the opportunity to make this my career.
+100%
0%
+ / -
-0%
21.
From what I read about the company, I see that the company cares not only about its employees but also the community and I would like to be a part of that.
+100%
0%
+ / -
-0%
7. How would you deal with an angry customer while you were busy completing tasks?
Top Answer
the task at hand is taking care of that customer , when finished then complete tasks
+80%
78%
+ / -
-70%
Second Best
i would tell that customer i apologize for the wait and ill be right with you and if there is antyhing she/he might need
+66.7%
60%
+ / -
-50%
3.
Bad press can hurt a companys image. I would tend to correcting what was wrong with the customer, then return to my task and make my manager aware of the situation.
+100%
0%
+ / -
-0%
4.
Ask the customer what the problem is try to figure out a soultion.
+100%
0%
+ / -
-0%
5.
Stop my tasks and listen to what the customer has to say.
+100%
0%
+ / -
-0%
6.
Stop and listen to customer and try to turn it around by giving good service.
+100%
0%
+ / -
-0%
7.
It depends on the task, I would put the customer first.
+100%
0%
+ / -
-0%
8.
Stop your task and ask what can I do to fix the problem.
+100%
0%
+ / -
-0%
9.
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
+100%
0%
+ / -
-0%
10.
I would drop what I was doing and deal with the customer issue. With social media such as face book and twitter, If a customer leaves the store angry it could do a lot of damage to lowes reputation as well as hurt sales.
+100%
0%
+ / -
-0%
11.
I would ask the customer if there was anything I could do for them, then explain to them I will be with them shortly.
+100%
0%
+ / -
-0%
12.
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
+100%
0%
+ / -
-0%
8. Why do you want to work in retail?
Top Answer
I enjoy working with a varirty of people both as customers and coworkers. Being able to assist coworkers and customers achieve their objectives not only is gratifying but it increases the sales potential of the store.
+100%
100%
+ / -
-50%
Second Best
I like persuading people.
+75%
67%
+ / -
-50%
3.
Retail is a fascinating workplace where your job is to assist people with the information they need in in effort to persuade them to purchase the product you are offering.
+100%
0%
+ / -
-0%
4.
I currently have worked in retail for the past 6 years. I enjoy the fast past environment and helping customers with their everyday tasks and projects.
+100%
0%
+ / -
-0%
5.
I like interacting with new and existing customers on a daily basis. I like the constant new challenges that arise doing a retail job and the work ethic it takes to keep customers coming back.
+100%
0%
+ / -
-0%
6.
I love to meet people and help them with their design projects.
+100%
0%
+ / -
-0%
7.
Like helping customers with their projects.
+100%
0%
+ / -
-0%
8.
I enjoy working with the public . I thrive in a fast paced environment.
+100%
0%
+ / -
-0%
9.
I like to work with people because everyone is different.
+100%
0%
+ / -
-0%
10.
I enjoy being around people and helping them start or finish project is an added bonus.
+100%
0%
+ / -
-0%
11.
I enjoy the fast pace environment, working with the public and always getting to tackle a new challenge.
+100%
0%
+ / -
-0%
12.
I love people and enjoy helping them. Retail provides that constant interaction with people.
+100%
0%
+ / -
-0%
13.
I love being around ppl and making ppl happy. I believe that it is important to make every person happy while shopping in a retail enviroment.
+100%
0%
+ / -
-0%
14.
I like working with customers and helping them find what they are looking for.
+100%
0%
+ / -
-0%
9. How do you expect to make a difference at Lowe's?
Top Answer
By being an employee that people can look to for results.
+100%
100%
+ / -
-50%
Second Best
By providing customer service that is second to none. I want when a customer thinks of purchasing anything related to home improvement the only place that comes to mind is Lowes. To treat customers the way you would want to be treated so they feel at home and will continue to give you their business.
+100%
0%
+ / -
-0%
3.
By giving great customer service by treating customers with a friendly helpful attitude and having the knowledge of our products.
+100%
0%
+ / -
-0%
4.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
+100%
0%
+ / -
-0%
5.
My leadership abilities and enthusiasm for the job will be an asset to lowes. Being there to help associates and department managers drive sales will be a great benefit financially to lowes.
+100%
0%
+ / -
-0%
6.
I expect to give every customer top rated customer service as well as train others to do the same. I expect to train every one to be a lowes group that works as one.
+100%
0%
+ / -
-0%
7.
We all know what bad customer service is. I believe in a good customer experience, not just customer service. I listen to the sustomer, I ask probing questiosn to learn more about what they are working on so I can provide them the best service.
+100%
0%
+ / -
-0%
8.
I always go above and beyond to make sure every person I come in contact with is happy and will return to our store again.
+100%
0%
+ / -
-0%
9.
To make the work environment a happier place and make sure my customers leave knowing they got what they wanted.
+100%
0%
+ / -
-0%
10. Tell me about your experience in working in retail?
Top Answer
Overall most people enjoy the shopping experience, the excitement of buying a new pair of shoes or a power tool. I like to play a part in seeing their ideas come to life be it painting a room, tiling the bathroom or building a play set. It has been very rewarding helping customers.
+66.7%
50%
+ / -
-33.3%
Second Best
i have a total of 3 years
+40%
25%
+ / -
-20%
3.
I worked at a lumberyard for 5 years. More recently, I ran kitchen remodels for home depot.
+100%
0%
+ / -
-0%
4.
When I was 15 I began working at the Post Exchange, which is a retail outlet for the military. At 19, I became the department manger of mens, boys, shoes and womens lingerieat WT Grant Co. I Managed coworkers that were much older than I, but had respect from everyone. My departments always had a positive influence on sales for the store. I have done everything from pumping gas to grooming dogs managing a marketing department. My desire to excell is evident in my positions as managers.
+100%
0%
+ / -
-0%
5.
Worked in toy store for several years waiting on customers and stocking.
+100%
0%
+ / -
-0%
6.
Very task oriented, customer sales and focus driven, very well organized, managerial role.
+100%
0%
+ / -
-0%
7.
I was a grocery manager at age 18, and had the responsibility of ordering all grocery stocked products in our store. I got to understand how shrink works and profit margins for the store were important. The experience of knowing the importance of rotation and proper merchandising goes along way in boosting sales and ensuring customer satisfaction.
+100%
0%
+ / -
-0%
8.
I started working with retail in 2010 and I enjoy coming to work every day, simply because I know I am going to get the chance to interact with customers. I love to make the customer happy by providing the assistance needed. I enjoy working with co working, and making their days pleasant and helping the provide tope qualith customer service.
+100%
0%
+ / -
-0%
9.
I worked two years at rite aid and 5 years at walmart. I started out as a part time cashier and worked my way up to assistant manager in 3 years. My enthusiasm to learn and face new challenges has resulted in my quick rise within walmart. I will to bring those same qualities to lowes.
+100%
0%
+ / -
-0%
10.
I have learned so many things and I enjoy going to work every day because I know I am going to be that one person that make a difference for having satisfied customers.
+100%
0%
+ / -
-0%
11.
Retail makes me happy. I believe that the ppl you meet while out shopping make a difference. I love being that person to make ppl happy.
+100%
0%
+ / -
-0%
11. Tell me about a time when you had to be a leader. How was the outcome?
Best Answer
Training new employees, excellent as they were able to start performing daily task as well as learn new. Which ultimately contribute to great sales.
+100%
0%
+ / -
-0%
2.
In the military I was put in charge a few times of conducting last minute safety briefs, map productions, and intelligence information to fellow Marines before heading out in training or real world conflicts. I utilized my assets and Marines under me to assist me in getting all the information I needed to complete the task.
+100%
0%
+ / -
-0%
3.
I am always being told to be a leader in my department. Things run fairly well.
+100%
0%
+ / -
-0%
4.
I was the order clerk in garden center and was tasked to order for a customer wedding the out come was a beautiful wedding.
+100%
0%
+ / -
-0%
5.
Last year when our boss was out of town and the manager had a day off I was the next one in charge of the store. So I had to step up and make sure all orders were made and delivered and that the end of day closing was done correctly before going home.
+100%
0%
+ / -
-0%
12. What is your best personal trait?
Top Answer
willigness to help others
+66.7%
60%
+ / -
-50%
Second Best
My ability to multi task with felling overwhelmed.
+100%
0%
+ / -
-0%
3.
Dependable - if you ask me to do something and I say I will, it will be done.
+100%
0%
+ / -
-0%
4.
An interest in helping others achieve their goal.
+100%
0%
+ / -
-0%
5.
My best personal trait is my personality. Management has alot to do with being personable and listening to your associates needs and ideas. If you are able to help them better their selves with a little guidance this will help increase moral and sales throughout the department.
+100%
0%
+ / -
-0%
6.
Passion to succeed. I believe hard work and desire will take you wherever you want to go.
+100%
0%
+ / -
-0%
7.
I am extremely reliable, so if something needs to be done, I make sure it is complete and on time.
+100%
0%
+ / -
-0%
8.
Teaching others how to become the best at what he or she is doing.
+100%
0%
+ / -
-0%
9.
Being a very engaging person, and getting people to work as one or working as a team.
+100%
0%
+ / -
-0%
10.
I am a hard worker and very detailed orient when it comes to my work.
+100%
0%
+ / -
-0%
13. Have you ever worked on a house before? What was your project?
Best Answer
no
+55.6%
50%
+ / -
-44.4%
2.
Yes always working on mine, barthoom, tile in kitchen, kitchen cabinets, hardwood floors, planning flower bed.
+50%
0%
+ / -
-0%
3.
Yes, I have done tile and grout work in my own home. I have installed a dryer, done pressure washing, gutters, and minor caulking jobs.
+100%
0%
+ / -
-0%
4.
Yes I have worked on a house before. The project was putting in lamented wood floor, putting title around the fireplace, putting in new o-ring for toilet, putting title in kitchen and laundry area. Painted rooms that had vertical, horizontal strips & accent colors. Put in new kitchen faucet.
+100%
0%
+ / -
-0%
14. Why do you feel you will be better suited for this job than the rest of the applicants?
Top Answer
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct
+50%
40%
+ / -
-33.3%
Second Best
I have the drive, knowledge and excitement to administer and manage in a fast paced environment.
+50%
40%
+ / -
-33.3%
3.
With past management experience in retail and in industrial environments, I am knowledgeable of situtations envolving vendor/customer and customer/vendor. I acknowledge the chanllenges that come with being a manager and am prepared to take on these challenges to assist my team in becoming a strong knowledgeable team in areas of customer service and department performance. Both of which will ensure repeat business which will increase overall sales.
+100%
0%
+ / -
-0%
4.
Because I have a lot of drive and committed for success.
+100%
0%
+ / -
-0%
5.
I am currently in the position at my store and I feel that I am a strong assest to the department and I am consistently learning and molding myself to be better employee everday.
+100%
0%
+ / -
-0%
6.
I am a team player, flexible, patient, will go out of my way to make a customer happy, and will make sure I have the extra knowledge to offer them the best possible experience.
+100%
0%
+ / -
-0%
7.
I currently have 3 years experience in the department im applying for and I have played the role of deparment manager many times. I am considered a fill in for when a department manager is gone, I help with the work load. I am also a team player and help out in anyway I can and I have alot to bring to the table.
+100%
0%
+ / -
-0%
8.
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
+100%
0%
+ / -
-0%
9.
Like I mentioned before, I have been working in the store for a couple of years now. I also have a background in interior design and space planning.
+100%
0%
+ / -
-0%
10.
Because I have a sense of commitment, dedication and prepared to work hard to achieve my goals and believe I have the skill to accomplish them.
+100%
0%
+ / -
-0%
11.
I started to work for Lowes in 2010, and since my time working with Lowes I made it my goal to learn everything possible that is needed to manage the front line. I feel compatible applying to this position now because I feel I have reached that goal.
+100%
0%
+ / -
-0%
12.
I feel that my experience working in several different areas of the store will be an asset . I have an understanding of how installs work because I work so closely with home decor and flooring.
+100%
0%
+ / -
-0%
13.
Many year of retail knowledge and customer service to back it up.
+100%
0%
+ / -
-0%
14.
I have observed learned, trained and I am ready to excute the skills learned to reach the next level.
+100%
0%
+ / -
-0%
15.
I take my jobs very serious. I retain the information well. I have high standards for success. I believe I will b a success.
+100%
0%
+ / -
-0%
16.
I have experience working with the public and it will be my joy to make customers smile knowing they got the best customer service possible.
+100%
0%
+ / -
-0%
15. What are some of your weaknesses?
Top Answer
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
+100%
0%
+ / -
-0%
Second Best
I may be a bit of a worrier when it comes to finishing something. I like completing task, so I can move on to something else.
+100%
0%
+ / -
-0%
3.
My strongest weakness is the way I interpret constructive criticism. I take it very well but sometimes need a better understanding of the issues that arrise.
+100%
0%
+ / -
-0%
4.
Tunnel vision. I sometimes have to remind myself their is more going on around me than just the task at hand.
+100%
0%
+ / -
-0%
5.
I tend to be a perfectionist, so I prefer to do things myself to be sure it is done correctly.
+100%
0%
+ / -
-0%
6.
I still need to learn the ins and out and finer points of Genesis.
+100%
0%
+ / -
-0%
16. How do you think you can work in a team environment here at Lowe's?
Top Answer
I am friendly, cooperative and enjoy working with people in order to achieve a goal.
+100%
100%
+ / -
-50%
Second Best
i am very friendly and i don't judge or look down on people and no a team works together and there is no "I" in team
+50%
40%
+ / -
-33.3%
3.
I would thrive in a team environment at Lowes. The satisfaction and reward of accomplishing tasks as a team is a good feeling to go home with.
+100%
0%
+ / -
-0%
4.
Very well I like working with people who very different sales styles.
+100%
0%
+ / -
-0%
5.
By maaking sure every one work together as a team providing exception customer service.
+100%
0%
+ / -
-0%
6.
I can definitely work in a team environment, I am a team player and like to learn from other adsociates.
+100%
0%
+ / -
-0%
7.
I like working on teams where everyone has to step up to accomplish the same goal.
+100%
0%
+ / -
-0%
17. What steps do you take to solve a problem?
Top Answer
first i would identify the problem, then i would see who it involves, then if it involves a coworker i would confront him and ask if everything is okay and try to go from there
+60%
50%
+ / -
-40%
Second Best
identify, talk it over, impliment, follow through
+60%
50%
+ / -
-40%
3.
I I would speak to my manger
+50%
40%
+ / -
-33.3%
4.
If its with an individual I speak to them, if its with a project I reexamine the action plan and determine where the issue are and correct them.
+100%
0%
+ / -
-0%
5.
First and foremost is to listen. You have to know and understand what the problem is before you can take steps to resolve it. Once you know what the problem is then you can take the appropriate steps to solve it.
+100%
0%
+ / -
-0%
6.
First assess the root of the problem and figure out the best to approach the fix.
+100%
0%
+ / -
-0%
7.
I first try to start at the foundation of the problem, from there working my way up until problem is solved.
+100%
0%
+ / -
-0%
8.
I listen to the situation to beter understand it and then I solve the problem.
+100%
0%
+ / -
-0%
9.
Stop,listen,make eye contact,understand the problem, make the customer comfortable with me, and do whatever possible to solve the problem.
+100%
0%
+ / -
-0%
18. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Top Answer
I promote life track throughout my store. It offers many benefits from mental health to physical and financial health.
+100%
0%
+ / -
-0%
Second Best
Multiple times. As a teacher, it was my job to help people achieve their personal goals.
+100%
0%
+ / -
-0%
3.
I am very good at teaching other people how to setup details, pse leads, how to order or manually order sos product, how to talk and sell to the customer and address the needs of the customer, and with doing so I am able to teach people how to become better at their job to help profits in the store.
+100%
0%
+ / -
-0%
4.
Yes. After earning my CDL I have helped two different co-workers study the permit test and also assisted them with backing and pre and post trip inspections to acquire their permits.
+100%
0%
+ / -
-0%
5.
Yes, I am always helping our PSI Jacqueline achieve her sales goals by helping to keep her organized and lighten her work load if possible.
+100%
0%
+ / -
-0%
6.
Yes, when a co-worker was struggling on how to help a customer I told her some basic questions she could ask to get info that would help her achieve that. She said that it helped her a lot to figure out what the customer needed.
+100%
0%
+ / -
-0%
7.
A co-worker had problems with knowing how to help customers, So I gave her some key questions she could ask the customer that would help her achieve her goal.
+100%
0%
+ / -
-0%
8.
Yes, I have found that cashiers enjoy being competive so I isten to each one of them, when it comes to their selling methods, and tell them what is needed to become better sellers, simply by explaining the details of the products he or she is trying to sell.
+100%
0%
+ / -
-0%
9.
As a former head cashier I trained and mentored several new employees . I would continuously give cashiers tips to better sell epps or charity donations.
+100%
0%
+ / -
-0%
10.
By helping them learn there job better by teaching them hands on so they feel good about themselfs.
+100%
0%
+ / -
-0%
11.
Being a store trainer I was always in a position of helping other accomplish there goals. Sometimes it was easy teaching, and sometimes it was a little more challenging, but the more challenging ones I just spent more time with team and even thinking of creative ways to teach something to that particular individual. Until the goal was accomplished.
+100%
0%
+ / -
-0%
12.
Yes I teach him or her to be more confident in theirselves. Check to see if there is any problems they need help with.
+100%
0%
+ / -
-0%
13.
I helped the footwear associate become the footwear lead by assuring him that he had what it took to be a leader. I gave him advise about treating ppl equally and respectfully, and lastly, making sure that he believed in himself most of all.
+100%
0%
+ / -
-0%
19. Where do you see yourself in the Lowe's organization in two years?
Top Answer
Learning in all the different departments and hopefully moving up in the company
+71.4%
67%
+ / -
-57.1%
Second Best
Learning in all the different departments and hopefully moving up in the company
+50%
40%
+ / -
-33.3%
3.
Learning in all the different departments and hopefully moving up in the company
+50%
40%
+ / -
-33.3%
4.
I have been busy to even think about it. But I hope to gain a lot of experience.
+100%
0%
+ / -
-0%
5.
Maybe being a garden specialist and maybe some day garden manager.
+100%
0%
+ / -
-0%
6.
I see myself having moved up within he company in any facet, and still providing great customer services to our customer.
+100%
0%
+ / -
-0%
20. How do you define good customer service?
Top Answer
listening to the customers needs and wants and seeing the project through the completion
+66.7%
60%
+ / -
-50%
Second Best
well an organization is able to constantly and consistently exceed the needs of the customer."
+60%
50%
+ / -
-40%
3.
I beleive to define good customer service you would have to have good communication skills and just build a good relationship with the customers.
+60%
50%
+ / -
-40%
4.
I define good customer service by using the impact model.
+100%
0%
+ / -
-0%
5.
Going out of your way to satisfy the customers needs and wants.
+100%
0%
+ / -
-0%
6.
By making a customer feel like they are your number one priority. Listen, understand, and assess what the customer is looking or asking for. Your customer is the reason you are doing what you are doing. They need to feel comfortable with you and your company.
+100%
0%
+ / -
-0%
7.
Listening to the customer and giving them what they need.
+100%
0%
+ / -
-0%
8.
By greeting the customer with eye contact asking question and help them complete there shopping list.
+100%
0%
+ / -
-0%
9.
Being knowledgeable about the product that we a selling, and being personable with every customer from the easy going to the disgruntle ones. But yet still providing personable customer service to all.
+100%
0%
+ / -
-0%
10.
Treating customers with respect, listining, learning and solving.
+100%
0%
+ / -
-0%
11.
Creating a good relationship with our customers. Making sure no questions go unanswered.
+100%
0%
+ / -
-0%
12.
When a customer leaves happy with no doubt in their mind of what they just ordered.
+100%
0%
+ / -
-0%
21. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Top Answer
i took care of the task that were most essential first and worked on it all day untill the task was complete and made sure next time i used better time management
+83.3%
80%
+ / -
-66.7%
Second Best
When zoning, there is not always enough time to pull product from the back of the shelf to the front so I do what I can and create a fully stocked shelf by sometime pulling just one item to front face the shelf.
+100%
0%
+ / -
-0%
3.
I had this issue arise once on a route with a truck breakdown. I had to prioritize my customer base as far as sales and location to get what product I could to larger chain stores to merchandise.
+100%
0%
+ / -
-0%
4.
Well basically what had to be completed when? I always make sure that the customers are taken care of before the department tasks are complete.
+100%
0%
+ / -
-0%
5.
I asked for help from others in my department or asked the ASM on duty to get me a little help in completing my tasks.
+100%
0%
+ / -
-0%
6.
I do the most important task first, then I tell the next Head cashier that I did not get to finish the task and ask if he or she can finish the task.
+100%
0%
+ / -
-0%
7.
Made sure the easier and the most important of the tasks were done first.
+100%
0%
+ / -
-0%
22. What do you know about working in retail?
Top Answer
Customer service comes first and foremost.
+66.7%
60%
+ / -
-50%
Second Best
Alot of product knowledge and customer focus.
+100%
0%
+ / -
-0%
3.
I know it takes an outgoing personality and a strong ability to listen to and balance company needs with customer needs.
+100%
0%
+ / -
-0%
4.
I know that it takes a whole lot of patience.
+100%
0%
+ / -
-0%
5.
Customer is always first. Happy customers are repeat customers.
+100%
0%
+ / -
-0%
6.
I know how to sell merchandise, I know how to give the best customer service to my customers as well as my.
+100%
0%
+ / -
-0%
7.
I know how to cut keys mix paint cut mini blinds , and very good product knowledge of plant and garden products in general.
+100%
0%
+ / -
-0%
8.
I know that working in retail one have ot give exceptional customer service, by recpecting the customers needs and time.
+100%
0%
+ / -
-0%
9.
Customers come first. They are the reason for me having a job.
+100%
0%
+ / -
-0%
10.
Retails is all about sales and making the customer happy.
+100%
0%
+ / -
-0%
23. Describe a time when you disliked company rules in your last job?
Top Answer
Never came up against a rule that made me dislike it.
+100%
0%
+ / -
-0%
Second Best
Was not a time when I dislike company rules they are put in place for a reason.
+100%
0%
+ / -
-0%
3.
Asked management the purpose behind the rule.
+100%
0%
+ / -
-0%
4.
I did not like the return policy because I n some situations I knew merchandice were stolen. I discussed the situation with manager and She taught me to be more confortable with the policy.
+100%
0%
+ / -
-0%
5.
I never disliked rules rules are there for a reason.
+100%
0%
+ / -
-0%
6.
I believe that all rules a set in place for the greater good of all associates and not just the individual.
+100%
0%
+ / -
-0%
7.
I have never disliked a companys rule if the rule is enforsed I adbide by it and teach others to abide by it as well.
+100%
0%
+ / -
-0%
8.
I did not like the rule of keeping the fitting rooms unlocked for customers to use at will. I continued to use the proper chain of command in voicing my opinion and I was a contributing factor to getting that rule changed.
+100%
0%
+ / -
-0%
24. How will you make a good retail worker?
Top Answer
i have previous customer service experiance and work well with customers.
+66.7%
60%
+ / -
-50%
Second Best
I am a firm believer in Customer Service. A happy customer is a returning customer.
+60%
50%
+ / -
-40%
3.
Strive for excellence and willingness to help customer.
+100%
0%
+ / -
-0%
4.
Ive been one for 6 years. Positive attitude, good attendance,
+100%
0%
+ / -
-0%
5.
I am personable and driven. I believe in doing a good job and doing it the right way. I am a firm believer if you treat customers the right way with timely and knowledgeable service they will continue to come back to you and even expand your customer base.
+100%
0%
+ / -
-0%
6.
I have a ton of experience in retail, and love to work with people.
+100%
0%
+ / -
-0%
7.
Helping with all their questions and options to achieve their goals.
+100%
0%
+ / -
-0%
8.
I am already there I provide the best customer service to every customer and I teach others to do the same.
+100%
0%
+ / -
-0%
9.
By providing exception customer service as well as promoting sales.
+100%
0%
+ / -
-0%
10.
I have compassion for people and a drive for working with ppl.
+100%
0%
+ / -
-0%
25. You have been out of work for a while, what have you been doing?
Best Answer
Support my spouse and taking care of the kids while she finished her schooling.
+100%
0%
+ / -
-0%