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39 Interview Questions
1581 Interview Answers
Question #1: How would you deal with an angry customer while you were busy completing tasks?

Lowes

Headquarters:

Website:

Careers:

Ticker:

Mooresville, NC

www.lowes.com

...om/default.aspx

LOW

Revenue:

Employees:

Twitter:

Founded:

50.5 Billion

165,000

@Lowes

1946

Lowes Companies, Inc. (Lowes) is a home improvement retailer. As of January 29, 2010, the Company operated 1,710 stores, consisted of 1,694 stores across 50 United States states and 16 stores in Canada. Its 1,710 stores represent approximately 193 million square feet of retail selling space. The Company serves homeowners, renters and commercial business customers. Homeowners and renters primarily consist of do-it-yourself (DIY) customers and do-it-for-me (DIFM) customers who utilize its installed sales programs, as well as others buying for personal and family use. Commercial business customers include those who work in the construction, repair/remodel, commercial and residential property...



Last Updated: February 8, 2014, 2:20 am

Top Lowes Interview Questions

1.
How would you deal with an angry customer while you were busy completing tasks?
Best Answer
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
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2.
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
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2.
Tell me about a time when you had to work with someone you didn't get along with?
Best Answer
I had to work with someone who made it their goal everyday to find conflict with someone. I found the best method to deal with it was not to engage in the behavior with them, but rather to focus on what I needed to do to do my job each day... I. E. Check on customer orders, follow up on quotes, helping customers in the store to create new sales, keep the department in good order.
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2.
I had to work with a coworker who seemed to like to make conflict with everyone. I tried not to take it personally as I could see she treated everyone that way. I just kept everything in a professional matter, and took the personal out of it. I would just try to focus on the things I had to worry about every day, such as checking on customer orders, making sales, keeping the department in great shape, etc.
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3.
Soml enjoy conflict, enjoy drams. I focus. On my work, keeping the area stocked and orderly, following up on quotes, finalizing designs, and contacting customers to schedule next steps towards appointments.
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3.
Do you prefer working in a team environment or alone?
Best Answer
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
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2.
I find that I work well in both team environment and alone. I tend to be a leader in a team environment, showing everyone what their role is in contributing to the common goal of the group. I also like taking the responsibility of taking on a project on my own.
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4.
Tell me about a time when you went above and beyond for customer service?
5.
How well do you handle customer complaints?
Best Answer
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
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2.
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
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6.
Why do you feel you will be better suited for this job than the rest of the applicants?
Best Answer
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
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7.
What is your best personal trait?
Best Answer
My best personal trait is finding a way to relate to people and finds what motivates them.
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8.
Tell me about a time when you had to be a leader. How was the outcome?
9.
What are some of your weaknesses?
Best Answer
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
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10.
Why do you want to work at Lowes?
Best Answer
I admire the company and feel that my skills would be a good fit for the position.
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2.
I feel im a people person and enjoy helping people make the right decesions in there purchase.
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3.
I like the working environment of being around many people and helping customers with their projects.
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4.
I love the customer servce, I love the people, I love that I am not sitting in an office all day that I am out and about, home improvement is exciting, I like to keep up and hear what customers are doing and what thier ideas and dreams are. Lowes allows me to to enjoy this asc]pect of life.
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11.
Have you ever worked on a house before? What was your project?
Best Answer
I have had many home projects. The most recent one was putting in Pergo laminate flooring.
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2.
The time I can recall working on a house is when I moved in the the home im in now. Wasnt much work to be done but we had to do a little painting and cleaning. Wasnt nothing major.
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12.
Tell me about your experience in working in retail?
Best Answer
I have worked in retail for over 10 years. My position has always been as a salesperson, helping customers complete projects. I am very comfortable helping people outside my own area of expertise, as the entire store is a sales floor and you can help a customer in any department.
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2.
Ive worked in retail for 8 years. Being an cashier and working on sales floor assisting customers, working in restaurants. Ive had excelent customer service have never gotten any complaints. Always friendly and to the point.
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3.
I have to work at the register and make sure that all customer are acknowledged as they approach the register and advise them that I will be with them as soon as I complete the current transaction I attempt to ask the customer if they just have a question and try to provide information while competing the current transaction.
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13.
What steps do you take to solve a problem?
Best Answer
First I identify how the problem happened, who is involved, etc. I talk to the people involved to hear all sides. Then I find a way to fix the problem, by making a plan, talking with others involved to get their input for a solution, do some brainstorming. Review the options available to resolve, then carrying out the chosen plan by putting it in writing for the team, and checking back to make sure everything has been addressed.
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14.
How do you think you can work in a team environment here at Lowe's?
15.
Why do you want to work in retail?
Best Answer
I enjoy working with a varirty of people both as customers and coworkers. Being able to assist coworkers and customers achieve their objectives not only is gratifying but it increases the sales potential of the store.
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16.
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Best Answer
Yes, when I as a department manager, I had an employee who wanted to raise his EPP close rate, but was not having any results. I watched how and when he presented it to the customer and found his methods were not so effective as he waited until the end of the sale to mention it. I found that after giving him some suggestions of talking about the EPP throughout the sale and showing the value in it while discussing the product, and him applying these techniques, as well as me recognizing his achievements... His close rate rose over time from less than 10% to over 30%.
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17.
If you find a problem going on with two different employees, what would you do?
Best Answer
As a member of a team I feel it is important for all employees to operate as a unit. I would talk to each individually to see if a solution could be worked out on our level without having to go up the ladder and get management involved.
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18.
How do you expect to make a difference at Lowe's?
Best Answer
By being an employee that people can look to for results.
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2.
By giving great customer service by treating customers with a friendly helpful attitude and having the knowledge of our products.
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3.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
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4.
I expect to give every customer top rated customer service as well as train others to do the same. I expect to train every one to be a lowes group that works as one.
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5.
We all know what bad customer service is. I believe in a good customer experience, not just customer service. I listen to the sustomer, I ask probing questiosn to learn more about what they are working on so I can provide them the best service.
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19.
How do you define good customer service?
Best Answer
Excellent customer service starts with listening to the customer to find out what they need, providing solutions based upon those needs and achieving those solutions.
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20.
Where do you see yourself in the Lowe's organization in two years?
Best Answer
I hope to see my clientele base built to where I can expect many referrals from past customers.
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21.
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
22.
What do you know about working in retail?
23.
Describe a time when you disliked company rules in your last job?
Best Answer
I did not like the return policy because I n some situations I knew merchandice were stolen. I discussed the situation with manager and She taught me to be more confortable with the policy.
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24.
How will you make a good retail worker?
25.
Describe a time when you had to sacrifice quality to complete a job?
Best Answer
I try not to sacrifice quality , I try to re-prioritize to get the job done in the highest quality way that I can.
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Lowes Reviews

Apr 7, 2014
Job Duties
Providing exceptional customer service, zoning my area, making sure that price tags matched the items being sold.
Was this Review Helpful? Yes / No
Apr 8, 2014
Job Duties
As a Plumbing Sales Specialist I am held responsible for attaining install sales and SOS orders from customers while also maintaining a clean, stocked, and friendly department.
Was this Review Helpful? Yes / No
Apr 9, 2014
Why you left
Looking for something new and full time employment.
Job Duties
Unloading trucks, driving a forklift, and providing customer service.
Preparation
My time at lowes helped prepare me by learning Receiving basics, unloading and loading trucks and receiving my forklift certification.
Was this Review Helpful? Yes / No
Apr 15, 2014
Was this Review Helpful? Yes / No
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