Lowes

Lowes Companies, Inc. (Lowes) is a home improvement retailer. As of January 29, 2010, the Company operated 1,710 stores, consisted of 1,694 stores across 50 United States states and 16 stores in Canada. Its 1,710 stores represent approximately 193 million square feet of retail selling space. The Company serves homeowners, renters and commercial business customers. Homeowners and renters primarily consist of do-it-yourself (DIY) customers and do-it-for-me (DIFM) customers who utilize its installed sales programs, as well as others buying for personal and family use. Commercial business customers include those who work in the construction, repair/remodel, commercial and residential property management, or business maintenance professions. During the fiscal year ended January 29, 2010 (fis...

Last Updated: February 8, 2014, 2:20 am
Mock Interview
Best way to prepare for your Lowes interview starts here. Practice over 30 Lowes Interview Questions.
Headquarters
Website
Careers
Symbol
Revenue
Employees
Twitter
Founded
Mooresville, NC
LOW
50.5 Billion
165,000
1946
Anonymous Reviews
What did you like about Lowes?

Seeing employees achieve their sales goals and the rewards they receive after they meet their goals, and also making customers happy when they are able to get all the product and information they need to complete their project they had in mind.

Submitted On: June 8, 2014, 7:20 pm

The most rewarding thing about working at lowes it the opportunities to help people meet their goals.

Submitted On: June 7, 2014, 2:25 am

Selling things to people that they will find useful and will love for many years.

Submitted On: June 4, 2014, 2:38 pm
What did you dislike about Lowes?

Sometimes there was a lack of communication, but 99% of time, it was a great place to work.

Submitted On: June 8, 2014, 7:20 pm

The waste of time and manpower resetting the same area over and over.

Submitted On: June 7, 2014, 2:25 am

My current hours I work only weekends and this causes issues with my family who all are off during the weekend only.

Submitted On: June 4, 2014, 2:38 pm
Why did you leave your position at Lowes?

I am looking to continue to build my career with this company and use both my skills and determination to increase sales as well as my product knowledge to provide satisfied customers.

Submitted On: May 6, 2014, 4:21 am

I need a full time job to support me and my family.

Submitted On: April 22, 2014, 1:56 am

Looking for something new and full time employment.

Submitted On: April 9, 2014, 4:54 am
How did Lowes advance your career?

It prepared me by gaining knowledge on handling customers and delivering outstanding customer service.

Submitted On: June 4, 2014, 10:59 pm

I have been working in the Plumbing department for about 2 years now and have a ton of product knowledge and experience dealing with customers.

Submitted On: June 4, 2014, 2:38 pm

It gave me over two years of customer service experience, in which I have been awarded multiple times. I have experience in an administrative office setting and am familiar with both developing a relationship with and assisting patrons in utilizing local resources for their success. Additionally, it has helped my fine tune my project management and teamwork skill.

Submitted On: May 8, 2014, 11:56 pm
Lowes Interview Questions and Answers
Top
1. Why do you want to work at Lowes?
Top Answer
I admire the company and feel that my skills would be a good fit for the position.
+100%
100%
+ / -
-75%
Second Best
I feel im a people person and enjoy helping people make the right decesions in there purchase.
+100%
100%
+ / -
-50%
3.
Because am a person people can look to for results.
+100%
100%
+ / -
-50%
4.
I like the working environment of being around many people and helping customers with their projects.
+100%
100%
+ / -
-50%
5.
To gain experience.
+83.3%
82%
+ / -
-75%
6.
why do i want to...(what)... at lowe's
+73.3%
71%
+ / -
-66.7%
7.
I want to be part of the team and gain experience.
+66.7%
50%
+ / -
-33.3%
8.
Customer service and being on the sales floor.
+100%
0%
+ / -
-0%
9.
I feel like I can help the company to grow.
+100%
0%
+ / -
-0%
10.
I am currently an employee of lowes and I want to continue to work for Lowes because I love this company and what they stand for.
+100%
0%
+ / -
-0%
11.
It is a great company and offers a great retail experience.
+100%
0%
+ / -
-0%
12.
Great company to work for that has good benefits and will help me improve to start my career with a company that is I the abc industry.
+100%
0%
+ / -
-0%
13.
I want to contribute my skill set I have learned from past work to help Lowes grow as a company. To be a part of a team environment that puts the customer first.
+100%
0%
+ / -
-0%
14.
I would like to learn and be an empoyee in such company.
+100%
0%
+ / -
-0%
15.
I have been with the company for a few years now and would like to continue to grow along with Lowes.
+100%
0%
+ / -
-0%
16.
For the experience that lowes can give me and room to grow with the company.
+100%
0%
+ / -
-0%
17.
It is the second largest home improvement company and I have heard it was a good company to work for.
+50%
0%
+ / -
-0%
18.
I want to work at lowes because I see lowes as a fast growing company that appreciates hard work and loyalty.
+100%
0%
+ / -
-0%
19.
I have heard wonderful things about lowes as a company. I know it is one of the largest home improvement chains with over 1700 stores. I am very much interested in home improvement and remodeling. I feel that my talents would be a great fit with lowes.
+100%
0%
+ / -
-0%
20.
I enjoy interacting with customers, as well as employees and working together as a team to prove exceptional customer service.
+100%
0%
+ / -
-0%
21.
I believe lowes is a great company to work for and I will have the opportunity to make this my career.
+100%
0%
+ / -
-0%
22.
From what I read about the company, I see that the company cares not only about its employees but also the community and I would like to be a part of that.
+100%
0%
+ / -
-0%
23.
I enjoy the team work and friendly environment. By far, this is the best employer I have ever worked for.
+100%
0%
+ / -
-0%
24.
It a great place to learn retail and advance if you work hard.
+100%
0%
+ / -
-0%
25.
Excitement, daily challenge to meet and exceed customer expectations.
+100%
0%
+ / -
-0%
26.
I like working in an environment of many people and personalities. I like being able to help customers while being creative with solutions.
+100%
0%
+ / -
-0%
27.
I love the customer servce, I love the people, I love that I am not sitting in an office all day that I am out and about, home improvement is exciting, I like to keep up and hear what customers are doing and what thier ideas and dreams are. Lowes allows me to to enjoy this asc]pect of life.
+100%
0%
+ / -
-0%
28.
I like working in retail and getting to know customer and the different projects they go thruogh is something I feel I can tell my kids about and the different lifestyles of people I endure each day.
+100%
0%
+ / -
-0%
29.
It is an opportunity for me to work on no one with the customers, find solutions to their home improvement or renovation projects, and to do so in a fun, energetic fast PAC environment.
+100%
0%
+ / -
-0%
30.
I like helping people and solving problems they may have.
+100%
0%
+ / -
-0%
31.
I want to be part of a team, and I want to learn more things so that I could move up in loses.
+100%
0%
+ / -
-0%
32.
I admire the reputation the company has built over almost 70 years. I also feel that the company cares about its employees and their success as much as the company and stores success.
+100%
0%
+ / -
-0%
33.
I believe this is a great company with lots of room to grow.
+100%
0%
+ / -
-0%
34.
Because I always liked that feeling when you got to help someone and know that in a way you did a good deed. Even though this would be a little different then working at the hospital its still helping. Your helping someone make dreams and ideas come true.
+100%
0%
+ / -
-0%
35.
Its the number one home improvement store... Appliance sales are not full commission and I believe I could definitly learn a lot.
+100%
0%
+ / -
-0%
36.
It is a good company and it gives you the opportunity to grow.
+100%
0%
+ / -
-0%
37.
When I go into a Lowes store I see how friendly the employees are and how happy they are to assist customers and want to see you have a great shopping experience. I would love to work as part of a team atmosphere like that and think I would fit in perfectly.
+100%
0%
+ / -
-0%
38.
I used to build house so I feel like I can fit in good with helping people with there issues.
+100%
0%
+ / -
-0%
39.
I am a people pers and enjoy helping people make the right decision in their purchase.
+100%
0%
+ / -
-0%
40.
To utilize my skills and knowledge in the all the departments that you offer. To not only give them a good product, but to give them good advice and instructions about the item from personal experience.
+100%
0%
+ / -
-0%
41.
Because I think it would be a great opportunity and it seems like a place that I could advance in. I also love doing DIY home remolding projects so it would be an environment that I like being in.
+100%
0%
+ / -
-0%
42.
I love to work with people who are doing projects and yhey can also teach me.
+100%
0%
+ / -
-0%
43.
My past work experience with Wickes blends well with skill necessary at Lowes.
+100%
0%
+ / -
-0%
44.
I look at Lowes as one of the best managed companies, its postive employee relations, community service involovement.
+100%
0%
+ / -
-0%
45.
Progressive company with great potential for advancement.
+100%
0%
+ / -
-0%
46.
Because lowes is a good company and with lowes traing I have the potential to be whatever I want to be.
+100%
0%
+ / -
-0%
47.
I was in the construction business for 3 years and have knowledge of building a home.
+100%
0%
+ / -
-0%
48.
I enjoy customer interaction and the relationships that come with working in retail.
+100%
0%
+ / -
-0%
49.
Lowes is my store I buy all my hardware needs thier. I enjoy speaking with customers discussing projects looking at all the merchindice new products . I feel at home thier.
+100%
0%
+ / -
-0%
50.
I want to work for Lowes because it is a professional and personable company to work for.
+100%
0%
+ / -
-0%
51.
Lowes is a company that is always on the go and looking for ways to help customers improve their home and their life. This is alligned with my personal values.
+100%
0%
+ / -
-0%
52.
I already work for Lowes but if I was to say a reason it would be that we have good customer relations and relationships I always had a problem with the way home depot treated there customers.
+100%
0%
+ / -
-0%
53.
Your company has great opportunities for expansion. And at the very least I would be able to gain more knowledge about home renovation.
+100%
0%
+ / -
-0%
54.
Yes. The most recent one was when we moved in the home where we are right now. Was not something major. We did some paintings and put in some shellvings on the pantry.
+100%
0%
+ / -
-0%
55.
The career growth and fair pay. I love how it is different each day you enter work.
+100%
0%
+ / -
-0%
2. Tell me about your experience in working in retail?
Top Answer
I have worked in retail for over 10 years. My position has always been as a salesperson, helping customers complete projects. I am very comfortable helping people outside my own area of expertise, as the entire store is a sales floor and you can help a customer in any department.
+100%
100%
+ / -
-66.7%
Second Best
Ive worked in retail for 8 years. Being an cashier and working on sales floor assisting customers, working in restaurants. Ive had excelent customer service have never gotten any complaints. Always friendly and to the point.
+100%
100%
+ / -
-50%
3.
I have to work at the register and make sure that all customer are acknowledged as they approach the register and advise them that I will be with them as soon as I complete the current transaction I attempt to ask the customer if they just have a question and try to provide information while competing the current transaction.
+100%
100%
+ / -
-50%
4.
Overall most people enjoy the shopping experience, the excitement of buying a new pair of shoes or a power tool. I like to play a part in seeing their ideas come to life be it painting a room, tiling the bathroom or building a play set. It has been very rewarding helping customers.
+66.7%
50%
+ / -
-33.3%
5.
i have a total of 3 years
+50%
40%
+ / -
-33.3%
6.
I worked at a lumberyard for 5 years. More recently, I ran kitchen remodels for home depot.
+50%
0%
+ / -
-0%
7.
When I was 15 I began working at the Post Exchange, which is a retail outlet for the military. At 19, I became the department manger of mens, boys, shoes and womens lingerieat WT Grant Co. I Managed coworkers that were much older than I, but had respect from everyone. My departments always had a positive influence on sales for the store. I have done everything from pumping gas to grooming dogs managing a marketing department. My desire to excell is evident in my positions as managers.
+100%
0%
+ / -
-0%
8.
Worked in toy store for several years waiting on customers and stocking.
+100%
0%
+ / -
-0%
9.
Very task oriented, customer sales and focus driven, very well organized, managerial role.
+100%
0%
+ / -
-0%
10.
I was a grocery manager at age 18, and had the responsibility of ordering all grocery stocked products in our store. I got to understand how shrink works and profit margins for the store were important. The experience of knowing the importance of rotation and proper merchandising goes along way in boosting sales and ensuring customer satisfaction.
+50%
0%
+ / -
-0%
11.
I started working with retail in 2010 and I enjoy coming to work every day, simply because I know I am going to get the chance to interact with customers. I love to make the customer happy by providing the assistance needed. I enjoy working with co working, and making their days pleasant and helping the provide tope qualith customer service.
+100%
0%
+ / -
-0%
12.
I worked two years at rite aid and 5 years at walmart. I started out as a part time cashier and worked my way up to assistant manager in 3 years. My enthusiasm to learn and face new challenges has resulted in my quick rise within walmart. I will to bring those same qualities to lowes.
+100%
0%
+ / -
-0%
13.
I have learned so many things and I enjoy going to work every day because I know I am going to be that one person that make a difference for having satisfied customers.
+100%
0%
+ / -
-0%
14.
Retail makes me happy. I believe that the ppl you meet while out shopping make a difference. I love being that person to make ppl happy.
+100%
0%
+ / -
-0%
15.
I worked in a family hardware store....much smaller than Lowes.
+100%
0%
+ / -
-0%
16.
I have worked in retail for over 10 years. I am very comfortable helping customers and working with employees at any level, in any area.
+100%
0%
+ / -
-0%
17.
I have been working in this type of job since I was very young and it is never the same except for the customer always comes first.
+100%
0%
+ / -
-0%
18.
I worked in business marketing for 13 years where part of my responsibility was to sell c level executives my services in. Marketing, event planning, theme. Development and employ and customer motivation campaign . I eventually purchased a portion of my employers company and set up my own company in the consumer trade show industry. I created this particular pet related consumer shows where I sold booth space on a convention. Floor for retail companies, boutiques, service providers could market their products under one food, under one pat theme. It was a 3 day event and I raised the capital for this consumer expo show by securing sponsorships. I sold P&G the title sponsorship a single sale of over $70,000, Tractor Supply, a sponsorship with over $30,000 and a large regional Pet Store Chain for all media sponsorship a $25,000 sponsorship. Through my media campaign that ncluded social media, we site, television, newspaper, magazine ns billboards I marketed to the public to attend. This intern sold admission tickets that exceeded total sponsorship sales. Unfortunately as I was building momentum on the company I got cancer. I had to go on hiatus from the show for a while. I need to stay engaged and came to Lowes as a part time cashier and quickly moved to full time head cashier. Kris welch selected me for an assignment transfer to the cabinet department where I struggled to find my spot. I taught myself 20/20, ISST, and the industry of kitchen design and bath design as well. As in depth knowledge of the appliance manufacturers, inventory maintenance and specialized sales in both departments.
+100%
0%
+ / -
-0%
19.
Helping people get what they are looking for walking out with the product they want.
+100%
0%
+ / -
-0%
20.
I have worked in retail for about 4 years, and I have enjoyed helping customers with there projects as well as working with coworkers.
+100%
0%
+ / -
-0%
21.
Just about every job I have had has been in retail. I enjoy the changes that come with seasonal changes and also the customer part of the job. Talking with people and learning what they are doing is something that interests me.
+100%
0%
+ / -
-0%
22.
Its been a great experience I get to interact with all kinds of people and build relationships.
+100%
0%
+ / -
-0%
23.
Customer service, multi tasking and contributing to great sales.
+100%
0%
+ / -
-0%
24.
Over the last 5 years I have worked in retail. I enjoy working with people and helping customers.
+100%
0%
+ / -
-0%
25.
I have experience working in the auto parts retail business selling auto parts and stocking shelves. I was also a delivery driver for the same company.
+100%
0%
+ / -
-0%
26.
Its been great alot of knowledge ive accumulated over the years working in varies areas of the store.
+100%
0%
+ / -
-0%
27.
You have to anticipate a customers needs and sometimes customer moods to make them happy to shop at Lowes.
+100%
0%
+ / -
-0%
28.
I started as a cashier learned quickly and was promoted to my Head cashier position where I have put my all into learning and mastering the duties and going beyond for my coworkers in any way needed by putting their needs ahead of my own.
+100%
0%
+ / -
-0%
29.
I started as a cashier and caught on very well, very quick and interview for Head cashier and was promoted. I then learned about management level and policies and procedures within this level. I
+100%
0%
+ / -
-0%
30.
I havent really worked in retail but I have a lot of experience in customer service from working in fast food. I like helping others and making them happy.
+100%
0%
+ / -
-0%
31.
11 years as an insurance agent and 5 months here at Lowes.
+100%
0%
+ / -
-0%
32.
This was the first job I have had in retail and have enjoyed it . I have meet some great customers.
+100%
0%
+ / -
-0%
33.
I have been in retail of some sort most of my life all the way from a clothing store to a gym.
+100%
0%
+ / -
-0%
34.
I have over 25 years of retail experience in customer service and enjoy helping people meet their needs.
+100%
0%
+ / -
-0%
35.
Have been in retail and customer service for a long time I enjoy being involved with people.
+100%
0%
+ / -
-0%
36.
2.5 years as an accomplished Sales specialist. 4 years as a proven Department manager leader.
+100%
0%
+ / -
-0%
37.
I have over 6 years experience in retail. Everyday is a new day. I love dealing with customers. I have experience in grocery stores and drug stores, and home improvement warehouses. I can say they are still those 3 types of customer the mission, project and inspirational. I enjoy seeing and talking to people everyday.
+100%
0%
+ / -
-0%
38.
I have 29 years in retail. 14 years have been in management.
+100%
0%
+ / -
-0%
39.
I have worked at lowes for two and one half years. I enjoy working with people helping them solve their home improvement problems.
+100%
0%
+ / -
-0%
40.
I sold equipment and monthly service. I also took payment and balanced the till at closing. At the resort, I received the customers and made sure they were happy with their space.
+100%
0%
+ / -
-0%
41.
Customer service is the only focus with retail. I believe to treat customers how I want to be treated. I listen to the customer and make sure they know I care about their project and that is all that matters.
+100%
0%
+ / -
-0%
42.
I was store manager of an international children clothing and personal items. During the course of 4 years, my store was rated third in the country. I employed 12 sales personal Due to the close location to N.Y., I hosted quarterly VIP visit.
+100%
0%
+ / -
-0%
43.
I worked at a family bussiness at a fuel dock and tackle shop . Selling fuel , tackle , sandwiches , soft drinks , beer .
+100%
0%
+ / -
-0%
44.
I have worked retail for 14 years as a cashier, cash office administrative associate, receiver and concierge. I am comfortable helping customers in any area of the store. If I need help I ask for it.
+100%
0%
+ / -
-0%
45.
At Bok Tower we were there for our guests and looked forward to seeing them every year, some of them were winter visitors. I found it very rewarding to provide a service and product that made them come back year after year.
+100%
0%
+ / -
-0%
46.
Been working for lowes for more than two years now. Overall the experience is rewarding. Being a part of peoples ideas come to life and knowing that they were happy with the results is very gratifying.
+100%
0%
+ / -
-0%
47.
Hands on experience handling sales floor, customer service and operations.
+100%
0%
+ / -
-0%
3. How would you deal with an angry customer while you were busy completing tasks?
Top Answer
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
+100%
100%
+ / -
-50%
Second Best
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
+100%
100%
+ / -
-66.7%
3.
the task at hand is taking care of that customer , when finished then complete tasks
+72.7%
70%
+ / -
-63.6%
4.
i would tell that customer i apologize for the wait and ill be right with you and if there is antyhing she/he might need
+57.1%
50%
+ / -
-42.9%
5.
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
+66.7%
50%
+ / -
-33.3%
6.
Bad press can hurt a companys image. I would tend to correcting what was wrong with the customer, then return to my task and make my manager aware of the situation.
+100%
0%
+ / -
-0%
7.
Ask the customer what the problem is try to figure out a soultion.
+100%
0%
+ / -
-0%
8.
Stop my tasks and listen to what the customer has to say.
+100%
0%
+ / -
-0%
9.
Stop and listen to customer and try to turn it around by giving good service.
+100%
0%
+ / -
-0%
10.
It depends on the task, I would put the customer first.
+100%
0%
+ / -
-0%
11.
Stop your task and ask what can I do to fix the problem.
+100%
0%
+ / -
-0%
12.
I would drop what I was doing and deal with the customer issue. With social media such as face book and twitter, If a customer leaves the store angry it could do a lot of damage to lowes reputation as well as hurt sales.
+100%
0%
+ / -
-0%
13.
I would ask the customer if there was anything I could do for them, then explain to them I will be with them shortly.
+100%
0%
+ / -
-0%
14.
Stop tasking immediately, listen carefully, speak in a kind even tone, and resolve the issue.
+100%
0%
+ / -
-0%
15.
The customers always come first. I would set aside my task and give the customer my full attention. After I resolved the situation I would get back to my task where I had left off.
+100%
0%
+ / -
-0%
16.
I would immediately stop what I was doing and assit the angry customer the best to my abilities. I would apologize to the customer for their inconvenience and do my best to fx th issue.
+100%
0%
+ / -
-0%
17.
I would calmly start talking to the customer as I would be trying to come to a point in my task where I could stop. I would then give the customer my complete attention and see what I could do to help the scenario.
+100%
0%
+ / -
-0%
18.
The customer comes first no matter what. I would immediately stop what I was doing so I could focus all of my attention on the problem at hand. Ask the customer exactly what happened/ whats going on, so I can identify the problem and take the necessary steps to correct it. Once the customer has been satisfied, then I would go about completing my tasks.
+100%
0%
+ / -
-0%
19.
Stop tasking and assist the customer to provide the best solution for the customer.
+100%
0%
+ / -
-0%
20.
Take care of that customer first and then go back to my tasks. Customers are the most important.
+100%
0%
+ / -
-0%
21.
If I have an angry customer to deal with I would stop all my tasks and deal with the customer, they are the life of our store and are the number one priority .
+100%
0%
+ / -
-0%
22.
I would assist the customer by finding out what the problem is. Then I would talk with the customer to see if there is a soulution to solving the problem.
+100%
0%
+ / -
-0%
23.
I would advise the customer that I am finishing up this transaction and will get with them as soon as possible and get any information regarding the customers issue and provide them with a resolution.
+100%
0%
+ / -
-0%
24.
I immediately focus on the customer. The first step to resolving their problem is to acknowledge the customer and make them your number one priority. I express myself in a positive optimistic manner to demonstrate my genuine concern for their issue and that my tone and engagement conveys confidence in the customer.
+100%
0%
+ / -
-0%
25.
Stop what I was doing listen to that person and get the problem solve .
+100%
0%
+ / -
-0%
26.
I would stop with what task I am doing to give the customer my 100 percent attention. And then I would happily help the customer to solve whatever it is that they are needing.
+100%
0%
+ / -
-0%
27.
I would do whatever I had to do to make that customer happy.
+100%
0%
+ / -
-0%
28.
I would first ask the customer what the problem is and what I can do to fix it. If the customer is raising his voice and swearing I would talk to them in a calm manner and address the situation. I believe that if you talk to a customer in a certain, professional manner, most problems can be solved quickly.
+100%
0%
+ / -
-0%
29.
I would Focus on the customer fully.. Tasks can wait.
+100%
0%
+ / -
-0%
30.
Put the task on hold and listen with interest and take steps to correct the problem.
+100%
0%
+ / -
-0%
31.
I would ask them to hold on for one moment and end the task I was doing. Then I would give the customer my undivided attention and help them resolve the problem they were having.
+100%
0%
+ / -
-0%
32.
I would ask them to give me a minute and then let them explain their problem and try to respond in a positive way about a resolution.
+100%
0%
+ / -
-0%
33.
I would stop what I was doing and offer my assistance to the customer and try and calm them down by telling them I will resolve their issue if they will let me.
+100%
0%
+ / -
-0%
34.
Stop what iam doing and assess the customers needs to find a solution for them so they are not angry, a fast response always seems to calm them down.
+100%
0%
+ / -
-0%
35.
Call for a manager or ask them to wait until I am done with present customer.
+100%
0%
+ / -
-0%
36.
By simply catering to their needs no matter how pushy they were. Not pandering, just being as helpful and enthusiastic as I can be. If someone is being overbearing the trick to calming them down is never to show that one:it bothers you. Or two:firing back with an aggressive attitude yourself.
+100%
0%
+ / -
-0%
37.
I would set my tasks aside to best asset the upset customer and listen to understand what is going on and asses what I can do to please them weather it be needing help by applying for credit or needing a similar product, offering the add on sales they need, letting them know we deliver and install certain items, that their is so much we can do for them on many levels.
+100%
0%
+ / -
-0%
38.
I would stop my tasks and completely focus on the customer, listening to why they are angry and coming up with a plan to calm them down and make them happy.
+100%
0%
+ / -
-0%
39.
Even though completing daily tasks is an important part of any job, without customers you would have no business. I would always put the needs of the customer ahead of the tasks as long as there was no safety issues.
+100%
0%
+ / -
-0%
40.
The customer always comes first. If you have a angry customer you should drop the task you have and focus 100% on making them satisfied so they will want to come back to your store.
+100%
0%
+ / -
-0%
41.
The customer comes first. Then, back to the tasks.
+100%
0%
+ / -
-0%
42.
I would stop what I was doing ( unless I was with a customer) and help calm the customer down to resolve their problem.
+100%
0%
+ / -
-0%
43.
I would put my task to the side and help my customer.
+100%
0%
+ / -
-0%
44.
Be a good listener. Do what I could to satisfy issues.
+100%
0%
+ / -
-0%
45.
Customers come first. I would stop what I was doing as long as there is no safety issue and help the customer. Then I would return to my task.
+100%
0%
+ / -
-0%
46.
Put all tasks aside and focus on how to correct the customers situation.
+100%
0%
+ / -
-0%
47.
I would stop what I was doing and give the customer my un divided attention.
+100%
0%
+ / -
-0%
48.
Address the customer needs first. After the customer left happy, I would then return to tasking.
+100%
0%
+ / -
-0%
49.
Stop what I was doing and give that customer my full attention. I would show that customer that I care and do what I can to make them happy.
+100%
0%
+ / -
-0%
50.
I would immediately attend to the customer, because customers that are angry or appear angry really want someone to listen and fix their problem if possible. I would have them tell me what the problem is and deal with it accordingly. If I am unable to address the issues they have then I will follow the chain of command to get the issue resolved.
+100%
0%
+ / -
-0%
51.
I would approach the customer whether they were angry or not and try to find out their needs or issue. My task becomes secondary to helping the customer and resolving their issue.
+100%
0%
+ / -
-0%
52.
I would stop what ever task it was and accommodate the customer in every way to ensure they are satisfied. I would make and keep eye contact and be very respectful and attentive to their needs and take care of them to the end and make sure they leave happy. The customer is my focus and tasks can be completed later.
+100%
0%
+ / -
-0%
53.
Put the task aside, let the customer know they have me full attention.
+100%
0%
+ / -
-0%
54.
Again, customers are our priority. I would kindly ask the customer how I could help and see if a coworker could possibly take my position for a minute while I work with the customer to resolve any issues.
+100%
0%
+ / -
-0%
55.
I would stop what I was doing and help them immediately.
+100%
0%
+ / -
-0%
56.
Drop everything that I am doing and give them my undevuted attention.
+100%
0%
+ / -
-0%
57.
The customer comes first. I would set aside any task I was working on and respond to the customer as quickly as possible. I would listen carefully to the customer and reach a quick resolution to best satisfy the customer.
+100%
0%
+ / -
-0%
58.
I would stop working on other projects and give the customer my undivided attention, listen carefully to their concerns and correct the situation until they are satisfied with the result. I would continue to follow through to make sure they continued to be well served.
+100%
0%
+ / -
-0%
59.
Stop what I am doing and find out why the customer is so upset. Then I would do what ever is nessessay to take care of the customer and make them feel how much we appreciate their patrionage.
+100%
0%
+ / -
-0%
60.
Its important to asses why the customer is angry and if its something I can fix. Talking to them is number 1 priority, my task will still be there to complete later on.
+100%
0%
+ / -
-0%
61.
I would stop doing all the tasks and just concentrate and focus with the customer. Listen to the customer has to say and try to understand where they are coming from... And do all the things needed to be done to make the customer happy.
+100%
0%
+ / -
-0%
62.
Stop what I was doing, give customer my complete attention and determine root cause of the problem.
+100%
0%
+ / -
-0%
63.
Ask what the issue is, offer to help with solution and follow through.
+100%
0%
+ / -
-0%
4. How well do you handle customer complaints?
Top Answer
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
+100%
100%
+ / -
-75%
Second Best
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
+100%
100%
+ / -
-83.3%
3.
Very well, I listen too what the customer has to say.. Apologise for any inconvienence and do anything I can to rectify the situation and make the customer happy.
+100%
100%
+ / -
-80%
4.
I make sure to acknowledge the issue the customer has, no matter how small it may be, and try to come to a conclusion that pleases the customer as well as limit the cost and liability to lowes. I believe I have had many customers return to me for additional sales because I make them feel important and always consider their needs.
+100%
100%
+ / -
-50%
5.
I would begin by calmly asking the customer to explain the concern he/or/she has and let the customer know that I will most deffinately spread the word to the other employees as well as the management. I would also let the customer know that their input is very much appreciated and that we appreciate their business.
+70%
67%
+ / -
-60%
6.
I handle customer complaints very well.
+57.1%
50%
+ / -
-42.9%
7.
Need to focus on what the problem is and try to come up with a solution.
+100%
0%
+ / -
-0%
8.
I handle complaints well. I believe listening is the most important part of dealing with customers. You have to have the ability to see a complaint from yours and their point of view to properly assess it.
+100%
0%
+ / -
-0%
9.
Listen to the customer, Let them know what you can do to correct the issue if you can and that you will pass the info along to management.
+50%
0%
+ / -
-0%
10.
I handle every custome very well, simply by listening to the customer, understanding the situation, and solving the problems either by elplaining the rules or just changing out a product.
+100%
0%
+ / -
-0%
11.
I took them as a learning experience to help me better serve the customer.
+100%
0%
+ / -
-0%
12.
I feel I am very good at handling customer complaints. I patiently listen to the customer so I understand their issue. I then let them know that I care and do everything I can to reminded their issue so that the customer leaves with a very positive opinion of walmart.
+100%
0%
+ / -
-0%
13.
I handle complaints very well, simply by listening to the complaint understanding the complaint and solving the complaint.
+100%
0%
+ / -
-0%
14.
I handle them well. I listen to what the customer says, identify the issue and come up with the best solution to their issue. Most times it is just something simple that we can do. Such as perhaps a wrong paint color that just needs to be fixed.
+100%
0%
+ / -
-0%
15.
Listen to see if there is something I can do to improve or fix the complaint.
+100%
0%
+ / -
-0%
16.
Really well. I am able to resolve most customer issues myself. We have experts in certain areas; I use those experts to help customers. If necessary I involve a manager.
+100%
0%
+ / -
-0%
17.
Very well. Every complaint is a relationship that is born.
+100%
0%
+ / -
-0%
18.
I handle customers complaint very well. I listen to what they have to say. Assest the situation and try to resolve as quickly as I can.
+100%
0%
+ / -
-0%
19.
I attempt to turn a negative experience the customer has had by working to resolve the issue and by listening to their complaints without judgement. If they are still unhappy I call for the manager on duty to help them out.
+100%
0%
+ / -
-0%
20.
When someone complains, we adjust how we do things.
+100%
0%
+ / -
-0%
21.
Listen, answer honestly, follow up on a timely basis.
+100%
0%
+ / -
-0%
22.
I am always friendly and eager to help. I would listen to all of the compaints, and apologize to the customer. I would do everything in my power to make it right by them before having to take it to a manager.
+100%
0%
+ / -
-0%
23.
I am really good at taking constructive criticism. If a customer feels I am doing something wrong I will take that into consideration to try to change how I react with customers in order to better myself.
+100%
0%
+ / -
-0%
24.
I handle complaints fairly well realizing that I will make mistakes and that I am not perfect. I use these mistakes to improve myself professionally.
+100%
0%
+ / -
-0%
25.
Customer complaints are a part of life. We will never be able to please every customer, every time. The best thing to do is to listen to everything the customer has to say, apologize to them for any inconvenience and inform them that the situation will be handled promptly.
+100%
0%
+ / -
-0%
26.
Easily I have been in this type of business for years and have learned that all customers just want to be heard and things fixed for them.
+100%
0%
+ / -
-0%
27.
I think the key to customer complaints is listing to the customer. Heaing what they want be sympathetic to their issue and then solve it.
+50%
0%
+ / -
-0%
28.
I usually handle complaints well. Talking to a customer with a tone thats not rudely should help. But if there is a situation that seem to get out of hand I will most likely get a manager to assist me.
+100%
0%
+ / -
-0%
29.
I get with the customer and understand what the complaint is and get a quick resolution to the problem and get the customer satisfied as quickly as possible.
+100%
0%
+ / -
-0%
30.
Exceptionally well. I have an enormous amount of patience. And good listening skills. I will give summarize what the customer has told me to be sure I completely understand the problem. I will wait to see if there is additional information they need to share or the customer confirms that I fully understand the problem I will explain the steps needed to resolve the problem and make the customer whole For example: a DIY is installing the kitchen cabinets and they believe a cabinet is defective I offer options, ensure they have installation inductions from the manufacturer, reorder a cabinet on express shipment to arrive with 5 business days, fund/ order the cabinet in a temp account . Arrange to have the defective cabinet returned to the store by the client, installer or arrange an MR. After the solutions are offered and the client accepts one of them, I process the changes/ orders confirm any new orders to the client and follow up after the delivery of the product with the client to ensure that they are now 100 percent satisfied. I will also ask if they have had any other issues during the process they wish to share with me that I may use as a way to avoid or lessen any potential problems for customers in. The future? I want the client to feel that we are true partners in their projects and are here with expert advice to help them at anytime.
+100%
0%
+ / -
-0%
31.
Good because listen to there compliant and help solved them.
+100%
0%
+ / -
-0%
32.
As best as I can I know some customer will not be satisfied with any thing I do. But I still Will do what I can to make the customer happy and to solve their problem and continue to keep them a lowes customer.
+100%
0%
+ / -
-0%
33.
I diffuse them every time. Its about being a good listener.
+100%
0%
+ / -
-0%
34.
I listen to what they have to say and then help them to the best of my abilities, if need be I will get somebody that could help them better solve there problem.
+100%
0%
+ / -
-0%
35.
In retail it is something that is always going to happen. You have to prepare yourself for any situation. In the past I would say I have handled every situation the best way to satisfy the customer and send them home happy.
+100%
0%
+ / -
-0%
36.
I would I Handle them well. I worked for a hospital of 5 years prior to this and part of my job there was handling patient complaints. And working for lowes for a little over 2 years part of my job was also to handle customer complaints. Help take care of the customer/ patient the issue and addressing those involved and correcting the issue.
+100%
0%
+ / -
-0%
37.
By listening to what the customer has an issue with and fixing the complaint leaving the customer happy.
+100%
0%
+ / -
-0%
38.
Listening with interest and turn their frustration into a positive.
+100%
0%
+ / -
-0%
39.
I have dealt with this a lot in the past and handle them by apologizing to the customer and then offering and finding ways to resolve the issue.I like handling these situations because I believe I am good at it.
+100%
0%
+ / -
-0%
40.
Very well I try to get to the bottom of everything so our customers can leave satisfied knowing we took care of them.
+100%
0%
+ / -
-0%
41.
Try not to take them in a negative way and learn from them.
+100%
0%
+ / -
-0%
42.
Very well I pay close attention when listening to customers complain to provide them with the best ending results and solutions to the problem.
+100%
0%
+ / -
-0%
43.
Very well. The key to customer complaints is communication. Listen to what the customer is trying to tell you. When I deal with customer complaints I get as much info as possible from the customer so that a game plan can be formed to solve the issue. Apologize to the customer for any inconvenience and assure the customer that you are there for them. If it is about a product, see if we have an alternative to offer.
+100%
0%
+ / -
-0%
44.
I do a very good job. I turn most complaints into compliments and make it a fun shopping experience.
+100%
0%
+ / -
-0%
45.
I believe that I handle them very well. The customer is always right. If they are unsatisfied with something you do your best to change that.
+100%
0%
+ / -
-0%
46.
I listen and respond with empathy. Then I communicate with the customer to effective resolve their complaint.
+100%
0%
+ / -
-0%
47.
I follow what I have been taught at lowes and I will do my best so they leave happy.
+100%
0%
+ / -
-0%
48.
Always listen to complaint and take steps to correct problem.
+100%
0%
+ / -
-0%
49.
I try to empathize with the customer and assess if there is anything we can do to please the customer without costing the company too much.
+100%
0%
+ / -
-0%
50.
Very well, I listen closely to the customers complaint and work with the customer to resolve the situation to their satisfaction by whatever means possible.
+100%
0%
+ / -
-0%
51.
To find out how you can resolove the problem to benefit the customer and the company.
+100%
0%
+ / -
-0%
52.
I listen very carefully and then find out who what and how a problem happened and do my best to fix it.
+100%
0%
+ / -
-0%
53.
Very well. Listen to the customer. Provide solutions. Let the customer know that we will do everything we can to keep their business.
+100%
0%
+ / -
-0%
54.
I had a customer complained the other day at customer service. I listened to him and did interrupt, He stated that he went over to Inside Lawn and Garden and Did not know which oil to use for his weedeater, he pushed the call button for assistance and none of our associates came to help him. He then said as he was walking out of ISLG that he saw like 15 associates just standing around doing nothing. He wanted me to let my manager know about this and to fix the problem. I said I am sorry for the inconvenience on you not having any assistance. Did you find the right oil for your equipment? He said yes, I then told him I would let my manager know about your concern and we will correct the problem so it will not happen again. I am sorry again for your inconvenience.
+100%
0%
+ / -
-0%
55.
Very well. I listen to their problem and do everything I can to satisfy that customer and resolve the issue. I will turn a complaint into a compliment.
+100%
0%
+ / -
-0%
56.
Very well. I find out as much as I can about the specifics of the situation and seek to find the correct solution.
+100%
0%
+ / -
-0%
57.
Very well,I was yelled at alot in a previous job! So upset customers I can handle!
+100%
0%
+ / -
-0%
58.
I believe I have the knowledge to properly and quickly handle customer complaints on my own. I prefer to diffuse any possible negative situation I can without getting management involved.
+100%
0%
+ / -
-0%
59.
I take care of the customer by listening to their issue and finding the best solution. My desire is to have the customer leave feeling satisfied and happy.
+100%
0%
+ / -
-0%
60.
I handle them as well as I can by being calm and listen to the customer and try to relax the situation by just trying to resolve the issue. I want to turn the situation around so that customer does not leave unhappy and will return.
+100%
0%
+ / -
-0%
61.
Very well. My job is to make the customers happy. They are our #1 priority. Without the customers we would be nothing. But I usually take in the customers complaints and implement ideas to help resolve the situation and make a better experience with the customers.Our job is to want the customers to come back.
+100%
0%
+ / -
-0%
62.
I have no problem with helping to sort out the problem and try to rectafie the complaint if at all possable.
+100%
0%
+ / -
-0%
63.
Very well I make sure regardless of the situation I give them my full attention and respect and try to fix the problem.
+100%
0%
+ / -
-0%
64.
When a customer has a complaint, I make sure to listen to everything they have to say and do my best to rectify the situation. I would apologize for the inconvenience and explain the steps I would be taking to fix the issue. If by some chance I am unable to rectify the situation I would call a manger to help me find the best possible solution for this customer.
+100%
0%
+ / -
-0%
65.
I handle them well. I will listen to their situation and give them my full attention then respond with genuine concern to correct the problem asap.
+100%
0%
+ / -
-0%
66.
Customer complaints are the building blocks of excellent customer service. By addressesing complaints we are able to look at our proceses and refine them.
+100%
0%
+ / -
-0%
67.
Pretty good I feel I work well with the public and have the ability to remain calm and collected in conflicts.
+100%
0%
+ / -
-0%
68.
Initially it is extremely important to listen. Discover what the complaints are and then determine how to resolve for the customer within the company guildlines.
+100%
0%
+ / -
-0%
69.
Very well. I listen to them and apologize immediately for any inconvenience they may have encountered. If its something I can fix myself I do it quickly but if its above me I bring in our manager and allow them to assist the customer better.
+100%
0%
+ / -
-0%
70.
Very well. Would listen to what the customer has to say. Apologized. And do whatever needs to be done to rectify the situation.
+100%
0%
+ / -
-0%
71.
Very well! I listen to the customer so they can vent out their concerns/problems. Then I address there problem and go more in depth to the situation. I resolve the problem then and there and do not let the customer leave unhappy.
+100%
0%
+ / -
-0%
Lowes Mock Interview
Lowes Mock
Interview
5. How do you expect to make a difference at Lowe's?
Top Answer
By being an employee that people can look to for results.
+100%
100%
+ / -
-66.7%
Second Best
By giving great customer service by treating customers with a friendly helpful attitude and having the knowledge of our products.
+100%
100%
+ / -
-66.7%
3.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
+100%
100%
+ / -
-75%
4.
I expect to give every customer top rated customer service as well as train others to do the same. I expect to train every one to be a lowes group that works as one.
+100%
100%
+ / -
-50%
5.
We all know what bad customer service is. I believe in a good customer experience, not just customer service. I listen to the sustomer, I ask probing questiosn to learn more about what they are working on so I can provide them the best service.
+100%
100%
+ / -
-50%
6.
I always go above and beyond to make sure every person I come in contact with is happy and will return to our store again.
+100%
100%
+ / -
-50%
7.
To make the work environment a happier place and make sure my customers leave knowing they got what they wanted.
+100%
100%
+ / -
-50%
8.
Use my knowledge from maintenance to help customers.
+100%
100%
+ / -
-50%
9.
With my eagerness to help, and my always friendly attitude.
+100%
100%
+ / -
-50%
10.
I expect to make a difference by providing superior customer service while being a top tier sales specialist.
+100%
100%
+ / -
-50%
11.
I have noticed low moral on the front end of the store. I realize that this is a hard area to keep staffed and that we are constantly getting new employees here. It would be my goal as department manager to isolate any potential problems and correct them before they get out of hand. I feel that I know how the front end should function and that I have the ability and necessary skills to get it to that point.
+100%
100%
+ / -
-50%
12.
I expect to be a role model for my coworkers as I never settle for mediocrity. I am always in a mode of seeking sales making opportunities.
+100%
100%
+ / -
-50%
13.
By using my leadership skills to help develop current and new employees.
+100%
100%
+ / -
-50%
14.
I have many years experience, management skills and training.
+100%
100%
+ / -
-50%
15.
I expect to increase sales by creating a positive motivating work environment, but helping and being there for for my employees.
+100%
100%
+ / -
-50%
16.
I know I can provide excellent customer service to all customer and assist my coworkers.
+100%
100%
+ / -
-50%
17.
Being the employee that can be depended upon to make a difference day to day, in challanges and being a change agent as the company cahnges.
+100%
100%
+ / -
-50%
18.
I will give 100 percent great customer service, as well as help my coworkers with there goals and learning.
+100%
100%
+ / -
-50%
19.
I believe I have a great work ethic and I know I can bring that out in other people. Being able to find other peoples strong suits is key in making a successful team and department.
+100%
100%
+ / -
-50%
20.
Sales, sales and more sale resulting in an increase in the bottom line.
+100%
100%
+ / -
-50%
21.
I am the type of person that likes to learn everything I can and then some about my job. Allowing me to be able to not only give 100% but more then that in everything I do. I am the type of person that is always interested in helping out where ever I can and being able to be crossed trained.
+100%
100%
+ / -
-50%
22.
With a continuing growth of knowledge which will help in overall sales and repeat business.
+100%
100%
+ / -
-50%
23.
By providing excellent customer service to all customers I interact with.
+100%
100%
+ / -
-50%
24.
By being an employee who people look to for answers.
+100%
100%
+ / -
-50%
25.
Creating kitchens and baths with interest and flair.
+100%
100%
+ / -
-50%
26.
I have a lot of experience in customer service and interacting with people and I think this experience would benefit Lowes.
+100%
100%
+ / -
-50%
27.
Iam very motivated and my fellow coworkers get along with me great so I feel I can motivate them and make changes that should benefit the store.
+100%
100%
+ / -
-50%
28.
By knowing our store products well enough to aid in customer decisions on products and help them however I can.
+100%
100%
+ / -
-50%
29.
Being a employee customers and employees can look to for results provide wow customer service.
+100%
100%
+ / -
-50%
30.
To make ever customer happy and having them come back to our stores.
+66.7%
50%
+ / -
-33.3%
31.
By providing customer service that is second to none. I want when a customer thinks of purchasing anything related to home improvement the only place that comes to mind is Lowes. To treat customers the way you would want to be treated so they feel at home and will continue to give you their business.
+100%
0%
+ / -
-0%
32.
My leadership abilities and enthusiasm for the job will be an asset to lowes. Being there to help associates and department managers drive sales will be a great benefit financially to lowes.
+50%
0%
+ / -
-0%
33.
I plan on putting the customer first in every situation that I am faced with. I feel like if you build a good relationship with your customers, they will always want to come back to do business with you again.
+100%
0%
+ / -
-0%
34.
By doing my job and going above and beyond what is required of me, and showing strong team work.
+100%
0%
+ / -
-0%
35.
I feel my expertise in sales, customer service, and management allows me to bring not just an outside perspective, but also a lowes way of thinking based on my 2 years of experience working with lowes. Cleanliness, being fully stocked and ready for business, and always keeping a pleasant demeanor when interacting with customers and other employees is the way I do business.
+100%
0%
+ / -
-0%
36.
I want to make every customer have a wonderful experience and want to come back, Lowes will have the best customers services rate.
+100%
0%
+ / -
-0%
37.
Learn as much a I can and to teach the team what I know. I am out going tough and respectful so I know I can make a difference.
+100%
0%
+ / -
-0%
38.
Customer service to increase sales and be a leader.
+100%
0%
+ / -
-0%
39.
I hope to bring a strong work ethic, great customer service skills and a positive attitude that shows hard work is appreciated and rewarded.
+100%
0%
+ / -
-0%
40.
My customer service experience in helping the customers, fellow employees and doing things to help management staff run our store effectively.
+100%
0%
+ / -
-0%
41.
Customer service is the number one goal at lowes and I want to be able to give the best to all who come thru the door.
+100%
0%
+ / -
-0%
42.
I can bring my experience and positive attitude to to make lowes an even friendlier and happier atmosphier.
+100%
0%
+ / -
-0%
43.
I expect to make sure I sent an example for great customer service and push for the sale every time so that we can reach our sales and customer focus scores.
+100%
0%
+ / -
-0%
44.
Due to my vast experience with stressful clients and time restrictions, I bring skilled time management, quality customer service and my passion for design.
+100%
0%
+ / -
-0%
45.
Use my previous customer service knowledge to provide out stand reputation for lowes. I want people to be able to rely on us and be able to find everything they need in an easy and organized fashion.
+100%
0%
+ / -
-0%
46.
I will put customers first and do the best of my ability to complete my job as perfect and timely as possible.
+100%
0%
+ / -
-0%
47.
By providing solid customer service, maintain current business relationships and start new ones while focusing on hitting sales forecasts.
+100%
0%
+ / -
-0%
48.
Providing the best customer experience that I can provide and help lead others in the right direction through constant direction, clarity of lowes policies and practices and constant praise for job well done.
+100%
0%
+ / -
-0%
49.
I have a the know how and am able to execute projects in a timely manner.
+100%
0%
+ / -
-0%
50.
I expect to do my job correctly and happily. Happy workers make happy customers and that makes a huge difference for everyone.
+100%
0%
+ / -
-0%
51.
I have a great work ethic. By being so I think I can influence and inspire other to do the same. I believe I can bring that out in other people.
+100%
0%
+ / -
-0%
52.
Offering great customer service, builing relationships with the both customers and associates. Be a mentor and lead by example.
+100%
0%
+ / -
-0%
6. Tell me about a time when you had to work with someone you didn't get along with?
Top Answer
I had to work with someone who made it their goal everyday to find conflict with someone. I found the best method to deal with it was not to engage in the behavior with them, but rather to focus on what I needed to do to do my job each day... I. E. Check on customer orders, follow up on quotes, helping customers in the store to create new sales, keep the department in good order.
+100%
100%
+ / -
-66.7%
Second Best
I had to work with a coworker who seemed to like to make conflict with everyone. I tried not to take it personally as I could see she treated everyone that way. I just kept everything in a professional matter, and took the personal out of it. I would just try to focus on the things I had to worry about every day, such as checking on customer orders, making sales, keeping the department in great shape, etc.
+100%
100%
+ / -
-66.7%
3.
Soml enjoy conflict, enjoy drams. I focus. On my work, keeping the area stocked and orderly, following up on quotes, finalizing designs, and contacting customers to schedule next steps towards appointments.
+100%
100%
+ / -
-50%
4.
Work comes first, I am a proffessional and don't let personal relations effect my work.
+90%
89%
+ / -
-80%
5.
i did the best of my abilty to work with them and try my best to get the job done
+71.4%
67%
+ / -
-57.1%
6.
I do what is required of me and work with the person and possible through our time together issues may be resolved.
+50%
0%
+ / -
-0%
7.
I believe that you can always find common ground with any individual to accomplish a team goal no matter the circumstances at hand.
+100%
0%
+ / -
-0%
8.
This is a business and professionalism comes first. Opinions should be kept to ourselves.
+100%
0%
+ / -
-0%
9.
My personal feelings towed another employee need to be left at home. I am professional and have no problem working side by side even with difficult personalities.
+100%
0%
+ / -
-0%
10.
Just work togather set personeal feelings aside get the job you were hired to do done.
+100%
0%
+ / -
-0%
11.
We can never get along with everyone. I worked with a fellow sales associate who was very head-strong and difficult to work with. I was always friendly and non-confrontational with him. I avoided arguing with hime.
+100%
0%
+ / -
-0%
12.
I work with a girl that does not like me at all. She always talks about me to other associates, I just calmly explain to her that if she had any issues with me I would like to know so we can resolve them. I always stay calm!
+100%
0%
+ / -
-0%
13.
Team work comes first. Whatever problem I may have with a employee I just put my personal feelings aside and get the job. We are to work as a team not matter what.
+100%
0%
+ / -
-0%
14.
We openly discussed our dislike for each other but did not let our personal feelings affect our job performance. We worked as a team to accomplish tasks given by our store manager, thus increasing the sales performance of our store and making bonuses.
+100%
0%
+ / -
-0%
15.
I always try to work with everyone to get the work done.
+100%
0%
+ / -
-0%
16.
Inability to communicate on simple issues - resolved those by role playing.
+100%
0%
+ / -
-0%
17.
I worked through my personal differences with the associate and worked professionally to get the job done. I would never let that affect my job or how effectively I work.
+100%
0%
+ / -
-0%
18.
When I first started at lowes I was put with a person that did not care for me and I personally didnt care for him. I had a job to do so put my personal feeling aside and did the tasks asked of me.
+100%
0%
+ / -
-0%
19.
I do work with a person I do not get along with, I try to say hello to her everyday, tell her what is going on in the department, and try to help her out when I can.
+100%
0%
+ / -
-0%
20.
I would have to work with that person, even though I didnt like that person. We still had to focus on the customer and their needs. We put our differences aside at work and outside of work we went our separate ways..
+100%
0%
+ / -
-0%
21.
I had an associate at my previous job that did not care for me and we had to work on a project together I got the associate to understand that we had to get the project completed and make the best of the current situation.
+100%
0%
+ / -
-0%
22.
We started out not talking very much and I started to ask question about the work we doing. I apologize if I offended him in away .
+100%
0%
+ / -
-0%
23.
One time I had to work with some that did like me and I had.
+100%
0%
+ / -
-0%
24.
At work I am dedicated to the task at hand, I will work with anybody to get the job done.
+100%
0%
+ / -
-0%
25.
There have been multiple. I would say the most recent was with a co manager. He was very lazy and was just happy to get by. I didnt care for that.
+100%
0%
+ / -
-0%
26.
Make the best of the situation you have to get along with the people you work with.
+100%
0%
+ / -
-0%
27.
I would not let their behavior bother me. I had a task at hand that needed to get completed, zoning, downstocking, assembling, making labels. My opinions of a fellow employee are mute at work.
+100%
0%
+ / -
-0%
28.
I kept it professional and kept the job goal in priority.
+100%
0%
+ / -
-0%
29.
I worked with a guy who was very bossy and pushy when it came to things getting done even though he was not the dm, nor took on his own work load.
+100%
0%
+ / -
-0%
30.
Be polite and respectful no matter how you get along.
+100%
0%
+ / -
-0%
31.
I worked with a lady that like to complain about co workers and talk bad about them I didnt engage in the discussion and tried to direct her attention towards her job of customer care.
+100%
0%
+ / -
-0%
32.
At a former job, I had to work with an individual that always had a chip on their shoulder when they came into work. I realized the best way to deal with this individual was to not make anything bigger then it was and focus on my job duties and responsbilities.
+100%
0%
+ / -
-0%
33.
I worked with a person who made it their goal everyday but I figured the best thing was to ignore and continue with my work.
+100%
0%
+ / -
-0%
34.
I tried to meet him on his level so we could get the job done succefully.
+100%
0%
+ / -
-0%
35.
I get along with everyone, but even if there are some ruffled feathers between myself and another employee I would talk it out so we can move past any issues and go back to being productive employees.
+100%
0%
+ / -
-0%
36.
I normally get along with everybody I work with but I have had to work with a person I didnt get along with very well and the best thing to do in that situation is to focus on the customers and being the best employee you can be.
+100%
0%
+ / -
-0%
37.
I consider myslef a professional. Therefore, I do not all personal and / or petty issues enter into my work.
+100%
0%
+ / -
-0%
38.
I would just work to get the job completed and move on to the next.
+100%
0%
+ / -
-0%
39.
Working with a difficult employee who found conflict with all. Focused on tasks and taking care of customers.
+100%
0%
+ / -
-0%
40.
I worked with someone that their goal everyday was to fond a conflict with someone I found the best method was to not engage in their behavior but to rather foucus on what I needed to do my job everyday, OM stcoking quotes.
+100%
0%
+ / -
-0%
41.
One time I had to work with someone that was very demanding and degrading. I approached each situation that arose as professional as was meant to be and kept the atmosphere positive. Bottom line is that the customer is the center of our business and I have to make sure they are highly satisfied w/ the product and service they are receiving.
+100%
0%
+ / -
-0%
42.
I get along with everyone. If there were a situation where someone felt uncomfortable working with me I would talk with them and try to resolve any issues the associate would have.
+100%
0%
+ / -
-0%
43.
We have factors that we may not be aware of that a person goes through. Be kind, helpful, and try to make that person feel valueable to the job we are doing together.
+100%
0%
+ / -
-0%
44.
We put aside our differences in order to complete the job handed to us.
+100%
0%
+ / -
-0%
45.
I had an associate in my department that I just did not agree with her selling method and I just had to try and make suggestions as we went to try and understand her methods and try to improve them.
+100%
0%
+ / -
-0%
46.
Due the the vast number of sub-contractors, there will always be a difference of opinion. I leave the attitude at the door, keep an open mind to their view point, try to gain knowledge from their experience.
+100%
0%
+ / -
-0%
47.
I have worked with employees were we just didnt get along for 1 reason or another but I put that aside work alwys comes first befor my feelings and the job or task must get done.
+100%
0%
+ / -
-0%
48.
I had to work with a coworker that created conflict. I try not to take it personally. Some people become stressed and take it out on others, but I just focus on the customers and my job tasks and the conflict usually resolves itself.
+100%
0%
+ / -
-0%
49.
I get along with everyone, but if someone was having a bad day I would just ask them if they needed my help on a project they were working on and offer friendly conversation.
+100%
0%
+ / -
-0%
50.
When this happens it is important to have an understand of the project or task at hand. Their may be different approaches due to style but overall the objective is to professionally achive the end result together.
+100%
0%
+ / -
-0%
51.
There is these co worker who like to make conflicts with everyone and likes to boss everyone around. I just dont take it personally. I can see that he treats everyone the same. Just take it in professional manner and try to took the personal out it. I just focus on serving customers and the tasks that needed to be done.
+100%
0%
+ / -
-0%
52.
Target, new etl. Had a stand offish attitude but was aggressive with her communication style. Forced my to be strategic in completing work tasks while maintaining peace within the department.
+100%
0%
+ / -
-0%
7. Do you prefer working in a team environment or alone?
Top Answer
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
+100%
100%
+ / -
-50%
Second Best
I find that I work well in both team environment and alone. I tend to be a leader in a team environment, showing everyone what their role is in contributing to the common goal of the group. I also like taking the responsibility of taking on a project on my own.
+100%
100%
+ / -
-50%
3.
I am a team player with that being said I am confident in my ability to work by myself also, so I really dont have a preference I would be comfortable working where ever I was needed.
+66.7%
50%
+ / -
-33.3%
4.
team
+37.5%
29%
+ / -
-25%
5.
I can work as a team player or can work alone with little supervision whatever is needed to get job done.
+100%
0%
+ / -
-0%
6.
I enjoy a team because I welcome other peoples ideas.
+100%
0%
+ / -
-0%
7.
I prefer working in a team enviroment. One team one dream.
+100%
0%
+ / -
-0%
8.
I prefer working in a team environment. My last three jobs have been more alone, but the feeling of accomplishing something as a team is more gratifying than alone.
+100%
0%
+ / -
-0%
9.
I like working as a team because you can learn a lot from each other, but I can also work alone.
+100%
0%
+ / -
-0%
10.
I am a team player. I will stay and help to get the job done. You can learn a lot from other people.
+100%
0%
+ / -
-0%
11.
I prefer to work as a team; teamwork develops better morale and a better work environment. Although when needed I am able to handle working alone and getting the task at hand done.
+100%
0%
+ / -
-0%
12.
I enjoy working with teams. You can always answer question or bounce questions off of each other to get the job done.
+100%
0%
+ / -
-0%
13.
I work well in any environment, but yes I would prefer working in an team environment.
+100%
0%
+ / -
-0%
14.
I can do either, but to me a team environment is the stronger of the two. There is a reason they say 2 heads are better than one. In my military career we always worked as a team. In a team you get different points of view on something and different and new ideas.
+100%
0%
+ / -
-0%
15.
I enjoy working with a team of motivated people. I work well as part of a team or by myself. I am a self-starter and good at organizing. When there is a call for additioanal help I readily respond. I enjoy both.
+100%
0%
+ / -
-0%
16.
I prefer to work in a team environment. Its fun and challenging at the same time.
+100%
0%
+ / -
-0%
17.
I do like working with a team when necessary but I am also very capable of working on my own with little to none supervision.
+100%
0%
+ / -
-0%
18.
I prefer working in a team environment. Communication is key to effectively to complete all tasks in a timely manner.
+100%
0%
+ / -
-0%
19.
Alone.....i know who to blame for mistakes that way.
+100%
0%
+ / -
-0%
20.
I am a great team player and get along with everyone. When I am by myself I always stay busy, and complete all my tasks. I dont mind either one, and can get the job done with a team or alone.
+100%
0%
+ / -
-0%
21.
I prefer working as a team because it causes you and your coworkers to work together helping each other which makes everyone better at their job.
+100%
0%
+ / -
-0%
22.
I am a people person. I love being able to interact with others on a daily basis. Being a part of a team gives me that opportunity!
+100%
0%
+ / -
-0%
23.
I like working in both a team environment and also alone. I like the comradery of a group environment and working as a team and sometimes brainstorming to complete a project. I also take pride in taking on a project solo.
+100%
0%
+ / -
-0%
24.
I like the team experience but I am fine with going it alone when need be.
+100%
0%
+ / -
-0%
25.
I love working in a team environment, I am a people person, and working together is a great sence of accomplishment . I like seeing the smiles on other peoples faces when goals are met.
+100%
0%
+ / -
-0%
26.
Either way is fine. Team environment the job will get done quicker. Working alone, the project will get done the way you want it to be.
+100%
0%
+ / -
-0%
27.
No preference it depends on the task at hand. Some times to many hand just get in the way. And other times you and never have to many hands. It comes down to what your trying to do.
+100%
0%
+ / -
-0%
28.
I prefer both, I tend to be a leader when it comes to working as a team. And I can manage my self to get tasks completed when I am alone.
+100%
0%
+ / -
-0%
29.
I would have to say that I dont really prefer one over the other. I work well in a team or by myself. What ever the job calls for im okay with expecially if it gets the job done right and well.
+100%
0%
+ / -
-0%
30.
I have always enjoyed working in a team environment. However, I do understand the benefits of having to work alone.
+100%
0%
+ / -
-0%
31.
Both, working in a team ensures the job is done at a maximum, but I am also capable of initiating and completing tasks on my own.
+100%
0%
+ / -
-0%
32.
Both, working in a team ensures the job is done at a maximum, but I am also capable of initiating and completing tasks on my own.
+100%
0%
+ / -
-0%
33.
I work very well as a team and just as well alone.
+100%
0%
+ / -
-0%
34.
Both. In a team you maximize an experience, alone I can make decisions and accomplishments on my own.
+100%
0%
+ / -
-0%
35.
I love the team environment but also am capable of working alone, whichever is needed of me I am ok with it.
+100%
0%
+ / -
-0%
36.
I like working with a team its alot more enjoyable to be around people than to be huddled alone somewhere.
+100%
0%
+ / -
-0%
37.
I can work in both I work well in a team to make sure the experience is maximized I tend to lead employees to know their role to accomplish a goal. I am alos capable of making decisions and accomplishing task on my own.
+100%
0%
+ / -
-0%
38.
I excel at both. When working in a team environment I always look to take the lead. I feel it is important to provide good direction for the team and work together as a cohesive unit. However, I can work alone just as fluidly.
+100%
0%
+ / -
-0%
39.
Working in a team environment is essential while working in the retail environment. We all work together to accomplish our goals among the department, store, and company wide. So yes I prefer working in a team helping others and letting others help me.
+100%
0%
+ / -
-0%
40.
I can work anyway necessary to improve business for my employer, though working with others always makes the experience more enjoyable.
+100%
0%
+ / -
-0%
41.
I like working in a team because I am a people person I love to be around people.
+100%
0%
+ / -
-0%
42.
I work well alone and I thrive working in a team environment.
+100%
0%
+ / -
-0%
43.
Both. Enjoy working in a team to achieve common goal but, can work alone and make decisions to complete tasks.
+100%
0%
+ / -
-0%
44.
I work really well in a team environment but I can easily work alone as well.
+100%
0%
+ / -
-0%
45.
Both. I work well with a team to maximize the experience. I work well alone by making decisions.
+100%
0%
+ / -
-0%
46.
I prefer working in a team environment. I like to have someone I can ask for help if I need help.
+100%
0%
+ / -
-0%
47.
I am much more comfortable in a team environment. A goal is more easily attained by group effort.
+100%
0%
+ / -
-0%
48.
I enjoy both. With a team there are many different minds at work and that means many different views to solutions. While as alone I can contemplate many ways to do something and manage on my own to complete the task.
+100%
0%
+ / -
-0%
49.
I prefer to do both, but enjoy a team environment.
+100%
0%
+ / -
-0%
50.
I prefer teamwork. Having the chance to interact together and accomplishing something together especially when it is hard work, it becomes a rewarding and unforgettable situation.
+100%
0%
+ / -
-0%
51.
I work alone most of the time with no problem . But I enjoy having the team work it works to get more done . There are times when 2 people are nessacry.
+100%
0%
+ / -
-0%
52.
I like both. I enjoy the comradery of a team and achieving a common goal, but also to accomplish tasks on my own gives me a great sense of achievement.
+100%
0%
+ / -
-0%
53.
I actually prefer both. I work very well on my own with little guidance but in a retail environment, working as a team is what works best for the customer and the company.
+100%
0%
+ / -
-0%
54.
I prefer working in a team environment because many hands make lite work.
+100%
0%
+ / -
-0%
55.
I feel I do well in both and really have no preference.
+100%
0%
+ / -
-0%
56.
I really enjoy building teams to achieve a larger workload on a daily basis and providing outstanding customer service.
+100%
0%
+ / -
-0%
57.
It really depends on the project. Large projects I prefer a group setting but most smaller projects I like to accomplish on my own.
+100%
0%
+ / -
-0%
58.
I like both. I like working as a team and also capable of making decisions on my own and doing and finishing tasks on my own.
+100%
0%
+ / -
-0%
59.
Comfortable with both, but involving others allows me the opportunity to mentor and develop assoicates.
+100%
0%
+ / -
-0%
8. Tell me about a time when you went above and beyond for customer service?
Top Answer
I stayed late locating a Lowes store that had the product in stock that the customer wanted. i followed through to the end ensuring the customer was more than satisfied
+80%
75%
+ / -
-60%
Second Best
i was helping a customer in plumbing with a tub and i asked them what they were looking for so i told them i would do some research and i would get back to them welll i looked some up and i told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it
+66.7%
50%
+ / -
-33.3%
3.
i try to make that a point everytime I work with a customer I treat hem equally weather they are purchasing something or not
+42.9%
33%
+ / -
-28.6%
4.
In a past job I had running a bread route a situation arose a couple of times where I would be short of product due to higher than expected sales. I would call a fellow co-worker on his route to see if he could sacrifice any product without hindering his customers or sales and ask to transfer it to me. In these cases I would meet up with him and go back out to the store after normal receiving hours to get product in their store for customer sales.
+100%
0%
+ / -
-0%
5.
Had a damaged cabinet come in for a customer so when the new one came in, I delivered it myself.
+100%
0%
+ / -
-0%
6.
A customer came in to the store and had trouble installing his shower I went online and spent some time looking for a video that showed him step by step how to install and then made sure he was comfortable that he could install and told him if he needed anything to give us a call and we would help anyway we could.
+100%
0%
+ / -
-0%
7.
Man was in the dog house with his waie so me picked out a beautiful bunch flowers and I wrapped them up really pretty.
+100%
0%
+ / -
-0%
8.
I was with another customer in store and had another costumer on the phone asking about patio furniture, but she also wanted to know about the sales that we had going on. I asked if I could call her back when I was done with the in store customer. I called her back at home and provided her with the information that she was looking for, upon that she came in the next day bought some patio furniture and also let me me a customer compliment.
+100%
0%
+ / -
-0%
9.
I had a customer come in that his cell phone had been shut off. I called the cell phone company to find out what happened. There was a mix up with the cereal numbers with his phone and another. I called three different places and researched the issue. At the end I had the customers phone working agin with extra minutes put on his phone for his trouble.
+100%
0%
+ / -
-0%
10.
I had a customer that came in wanting an item that we did not sale in the the store. I told the customer about the atg store, and we looked for the product and found exactly what the customer was looking for. I ordered the item and had it shipped directly to her home. She thanked me and was verry satisfied.
+100%
0%
+ / -
-0%
11.
A customer wanted a specific winter coat we did not have in the store. I went to the computer at the store and ordered the specific item she wanted and made sure she was satisfied before walking out of the store. I made sure the item shipped directly to the customers home.
+100%
0%
+ / -
-0%
12.
A recent time would be when a customer came in wanting to place a corsage order but had no clue what she wanted. I helped give her suggestions and showed her pictures till she new what she wanted.
+100%
0%
+ / -
-0%
13.
I went in to work extremely early to finish work that would effect the clients ability to wait on customers.
+100%
0%
+ / -
-0%
14.
Sold product, add on sales, actually visited the customer at their home.
+100%
0%
+ / -
-0%
15.
I had a customer who came up to me while I was working in the plumbing department and was looking to re-do their bathroom and had a lot of questionsd. I went above and beyond by immediately explaining the PSI program to the customer and setting them up for a lead in the system to speak with our PSI associate as well as assisting the customer find the exact product that they needed and saving an order in the system of all the item numbers of all the products they wanted so that when the PSI associate sat with them they would be all set and it would go quicker.
+100%
0%
+ / -
-0%
16.
While on my day off my customer came in and the employee he worked with ordered the wrong tile when I discovered the problem I called Lowes hotline to check to see if our ware house had the right tile to get to my customer and called the warehouse to send the tile in 48 hours to be deleiverd to the customer.
+100%
0%
+ / -
-0%
17.
Emailing the vice president of the loan company to see if I could personally go to a customers home to renew her personal loan with us because all loans were to stay in the office. Her mortgage company was getting ready to foreclose on her home because she could no work due to a car accident and could no longer drive and had not received her settlement yet. This customer had been with our company for over 15 years and I knew that she needed help and I done what was right to help her out and save her home.
+100%
0%
+ / -
-0%
18.
A man came in looking for a spray paint we did not have. I took his name and number told him that I would call him if I can get the product. Called the company that sold it.. Got the info and price called him back and ordered it for him. He was very happy.
+100%
0%
+ / -
-0%
19.
It was time for me to go to lunch and I had a phone call to help a customer on a sale, I got her information and she paid for it and I had to fax her the contract to sign. I thought I was done but another customer walked up customer wanted to purchase some blinds and we didnt have them all instock. She didnt want to wait 2 weeks to get them in. So I looked up other stores to see who had them. We checked three other stores when we finnaly found all 22 of them. I couldnt get through to home decor so she had to run an eron. While she was gone I had to call the store back and while waiting more customers came wanting assistance. I help them while waiting to talk to the other store. They said they had the blinds. Customer called me and I let her know and she thank me for going thru all the trouble of finding the blinds for her and she said she will let my manager know how I helped her and spent majority of my time with her.
+100%
0%
+ / -
-0%
20.
Just recently a customer went to customer service to attempt to get their credit card information but the associate was unable to locate the account information so I called our customer service number and was able to get the customer their credit card information.
+100%
0%
+ / -
-0%
21.
A customer was promised items through the lowes interiors project that was never translated into the file and purchase orders. Consequently the customer was never charged for the items. However, these wee critical items needed to finish the clients kitchen and allow them to fully operate in the kitchen. I investigated the. Availability of the items and did three things: First, I enlisted the rep for the cabinets and persuaded him to provide the cabinet part that was missing for free. He also expedited the item, but it would not arrive for 8. Days. Second, I contact the manufacturer directly and ordered additional decorative items and created a PO that would be express shipped to the store within 4 business days. Third,I researched tha availability of in store items needed and found we did not. Have enough n hand. I found another lowes. Store with the items and had them ICB for pick the next day. The next day I relieved the ICB parts from receiving, packaged and labeled the. I sent an email to installed sale, fellow designer and my manager outlining what was needed and the steps I took to remedy the situation. The solutindid require the assistance of installed sales to coordinate with the installer the arrival of all materials and when the installer would be available. I also investigated the possibility of the installer giving us measurements of the cabinet part needed and calling me to get the part cut at the store. I could easily have the material cut, and finished no delivered to the clients home, well within the hour. I contacted e client while the final installation was going on and followed up with them to ensure that everything had been completed and met her needs. I apologized for the second installation date and acknowledged it was an intrusion o. Their time. I emphasized how much we enjoyed working with her, appreciatd her patience, and if she has any questions or needs any further assistance to please callee. I thanked her for working with us and ow much I enjoyed working with her.
+50%
0%
+ / -
-0%
22.
A sale manager came in to buy our bags from Glad Manufacturing. I took to all the different department from start to end.
+100%
0%
+ / -
-0%
23.
The other day I was walking by the paint desk and noticed a customer standing there looking impatient, I asked if they have been help and they replied no they have been waiting five minutes. So I told them that I will take care of them and I helped them pick out there paint colors and the proper sundries for there project and signed up on my lowes card. Thanked them and told them to have a great day.
+100%
0%
+ / -
-0%
24.
During closing time I noticed a man in a wheelchair with a list of items. I asked the gentleman if he needed some help, he replied yes. So I escorted him around the store personally until he had everything, he told me thanks and I said no problem Sir come back again.
+100%
0%
+ / -
-0%
25.
I had a very irate customer mad at us because his wife bought a car without his permission. I calmly explained the laws and listend to him for a bit and we came to an agreement that he was wrong to come in so mad.
+100%
0%
+ / -
-0%
26.
Put a lawn mower together for a customer who was unable to assemble it themself.
+100%
0%
+ / -
-0%
27.
I would offer customer rental vehicle or shuttle service while vehicle being repaired.
+100%
0%
+ / -
-0%
28.
Many times working latr or trying to accommodate a time frame.
+100%
0%
+ / -
-0%
29.
I received a call at three o clock in the morning that one of our critical main buildings was without air conditioning, I got out of bed drove down there and was able to get the air conditioning system running.
+100%
0%
+ / -
-0%
30.
My last job: customer called after hours desperately needing a referral for a patient so I stayed a little later and did and faxed the referral to the Nursing Home.
+100%
0%
+ / -
-0%
31.
I stayed late at work to look over customer billing statement and explain it to them.
+100%
0%
+ / -
-0%
32.
I was asked to layout a garden an irrigation system for an elderly lady that was a friend of the family. I did this for her but realized she had no way to pay for the work. Since this was an easy task for me since I had done this many times before I did all the work pro bono for the lady. Not only was this gratifying to do this work, it also worked out for me and her when she received yard of the month for 3 months in a row. I continued to look after the garden and mowed her lawn for the next four years.
+100%
0%
+ / -
-0%
33.
At lowes I helped someone get to their car because the road was slippery because of the snow.
+100%
0%
+ / -
-0%
34.
I try to do that everyday. I never let a customer leave without making sure they have everything they need as well as know how to install it and/or that we can install it for them. I had a customer that I had worked with in the past and had not seen her in quite awhile come into our store asking questions about the carpet choices she made at another lowes. I found out that she had a fire in her home and her contractor chose which lowes they would use. Regardless that she was not buying the product from us I felt I had a responsibility to her to make sure she knew what she was buying was what would work for her family. I quickly realized that something was wrong because there was not only the wrong carpet colors and choices but there was more carpet than she needed as well. I proceeded to talk with one of our commercial specialists and the flooring department for the other store to get to the bottom of the situation. After several weeks and conversations with all the parties involved we were able to get her measured properly, straighten out the order, and make her feel like someone was actually looking out for her and her family.
+100%
0%
+ / -
-0%
35.
There was a older man at mcdonalds once he walked with a cain, so it was hard for him to make his drink and to carry his tray to his table. With out him asking I carried his tray to his table for him and asked him what he wanted to drink so that I could make it for him, when he was done I threw away his trash for him and made sure he could make it to his car fine.
+100%
0%
+ / -
-0%
36.
I worked in appliances making sure the customer got their washing and dryer. Washer in Schertz.
+100%
0%
+ / -
-0%
37.
Paid to have some lumber sprayed for bugs at a jobsite at our company expense.
+100%
0%
+ / -
-0%
38.
We had a bad snow storm and one of our customers needed a item to help get a piece of equipment back in running condition to continue to make impact on the weather. So we actually took the item and met him at place where the equipemt was to solove the issue.
+100%
0%
+ / -
-0%
39.
Helping my female customers to complete a project with custom colors that needed matched to specific pieces.
+100%
0%
+ / -
-0%
40.
I stayed late to complete a flooring design so the customer would not have to come back.
+100%
0%
+ / -
-0%
41.
I had a customer come up to customer service on a Sunday night at 757p when our closing was 8p. He needed to apply for a lowes credit card and then pay for the items he was purchasing. He had already been approved for a lowes credit card online so he had the paperwork to show me. I go on the computer and found his confirmation number for the approval on the credit card. I then had to complete the rest of the application and submit it. He was approved then temporary credit card printed. Thanks to a fellow associate she had invoiced most of his items so all I had to do when scan around 5 items to add to his order. I processed the amount and ran the credit card. Due to the card being new I had to contact the credit center for them to approve the large amount his was buying, which was like 2500 dollars roughly. After I explained to the credit center they needed to speak to him personally. After speaking with the customer I was told to go ahead and try running the card again. I did and the sale went through. The customer was very pleased he thanked me over and over. When it comes to helping a customer out it does not matter what time it may be because the customer always comes first.
+100%
0%
+ / -
-0%
42.
I helped a lady locate and facilitate the shipping of some cabinet handles that were non-stock and could not be found at her local lowes store.
+100%
0%
+ / -
-0%
43.
A previous client was concerned with several design decisions, and insisted she needed to resolve the issues on my day off. She would not speak to another designer. I checked with my manager if I could switch my day off and I met with her and resolved all issued.
+100%
0%
+ / -
-0%
44.
I had a customer who wanted a rubbermade shed . We were out of stock on them so I called a neighber Lowes they had 1 in stock so I called and verified with employee Gabe he had 1 left and would hold it. I notified the customer I could have it sent here for pick up or he could pick it up thier he oppted to go pick it up and left very happy.
+100%
0%
+ / -
-0%
45.
I had a customer that had about 20 different keys and he needed 3 of each of them. He was confusing himself trying to sort them out and I helped him to figure out which one went with which and how many he still needed of each. I made each one he needed. He appreciated the help and was thankful.
+100%
0%
+ / -
-0%
46.
I had a customer that had about 20 different keys and he needed 3 of each of them. He was confusing himself trying to sort them out and I helped him to figure out which one went with which and how many he still needed of each. I made each one he needed. He appreciated the help and was thankful.
+100%
0%
+ / -
-0%
47.
A young mother came into the store wanting a way to protect her child from being able to touch a gas operated fireplace and since it was in the early fall time we had not yet recieved our stock of.
+100%
0%
+ / -
-0%
48.
I do this a lot at Walgreens. I greet every customer I come in contact with "Welcome to Walgreens" I always ask if there is anything I can do to help. I dont tell people where items are I show them. If we dont have something in stock I personally call other locations to find the product in need and I also help with online orders if thats what a customer needs.
+100%
0%
+ / -
-0%
49.
Recently, customer was looking for a larger bag of grass seed than was on the sales floor. not knowing the product I offered to look on line to see if a larger bag was available. did not have the exact bag he needed but asked qualifying questions and was able to determine we had a product that would fit his needs. Customer selected the product and sought me out during the check out process. In addition to the grass seed, I was able to suggest additional items with increased total basket sale. 2 weeks later customer brought in pictures of completed project.
+100%
0%
+ / -
-0%
9. Why do you feel you will be better suited for this job than the rest of the applicants?
Top Answer
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
+100%
100%
+ / -
-66.7%
Second Best
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct
+57.1%
50%
+ / -
-42.9%
3.
I have the drive, knowledge and excitement to administer and manage in a fast paced environment.
+50%
40%
+ / -
-33.3%
4.
With past management experience in retail and in industrial environments, I am knowledgeable of situtations envolving vendor/customer and customer/vendor. I acknowledge the chanllenges that come with being a manager and am prepared to take on these challenges to assist my team in becoming a strong knowledgeable team in areas of customer service and department performance. Both of which will ensure repeat business which will increase overall sales.
+100%
0%
+ / -
-0%
5.
Because I have a lot of drive and committed for success.
+100%
0%
+ / -
-0%
6.
I am currently in the position at my store and I feel that I am a strong assest to the department and I am consistently learning and molding myself to be better employee everday.
+100%
0%
+ / -
-0%
7.
I am a team player, flexible, patient, will go out of my way to make a customer happy, and will make sure I have the extra knowledge to offer them the best possible experience.
+100%
0%
+ / -
-0%
8.
I currently have 3 years experience in the department im applying for and I have played the role of deparment manager many times. I am considered a fill in for when a department manager is gone, I help with the work load. I am also a team player and help out in anyway I can and I have alot to bring to the table.
+100%
0%
+ / -
-0%
9.
Like I mentioned before, I have been working in the store for a couple of years now. I also have a background in interior design and space planning.
+100%
0%
+ / -
-0%
10.
Because I have a sense of commitment, dedication and prepared to work hard to achieve my goals and believe I have the skill to accomplish them.
+100%
0%
+ / -
-0%
11.
I started to work for Lowes in 2010, and since my time working with Lowes I made it my goal to learn everything possible that is needed to manage the front line. I feel compatible applying to this position now because I feel I have reached that goal.
+100%
0%
+ / -
-0%
12.
I feel that my experience working in several different areas of the store will be an asset . I have an understanding of how installs work because I work so closely with home decor and flooring.
+100%
0%
+ / -
-0%
13.
Many year of retail knowledge and customer service to back it up.
+100%
0%
+ / -
-0%
14.
I have observed learned, trained and I am ready to excute the skills learned to reach the next level.
+100%
0%
+ / -
-0%
15.
I take my jobs very serious. I retain the information well. I have high standards for success. I believe I will b a success.
+100%
0%
+ / -
-0%
16.
I have experience working with the public and it will be my joy to make customers smile knowing they got the best customer service possible.
+100%
0%
+ / -
-0%
17.
Personal skills, knowledge of the products and how to install them.
+100%
0%
+ / -
-0%
18.
I think that my many years of experience and training give me the expertise to make me the best candidate for the job.
+100%
0%
+ / -
-0%
19.
I believe that I have the experience on the front end that the other candidates are lacking. In the 3 years that I have been with the company, almost all of that time was spent working on the front end. I started as a seasonal cashier and worked my way up to head cashier before my first year was up. I understand the policies and procedures that the company has set down for the effective running of the front end. I also have a good working relationship with the head cashier team. They know, that even in my current position as a specialist, that I am willing to help them in any way I can and answer any questions they may have.
+100%
0%
+ / -
-0%
20.
I feel that my years of experience and training give me the expertise I need to be the best candidate. My record shows that I am one that likes to produce results.
+100%
0%
+ / -
-0%
21.
As a current deparartment manager in a leadership roll I have the skills to train and coach current and new employees to empower them to reach their goals as Lowes employees.
+100%
0%
+ / -
-0%
22.
I have many years of experience and training along management skills in this area.
+100%
0%
+ / -
-0%
23.
I have been with lowes for 10 years, I have worked in 3 departments, and been a head cashier. I have a lot of experience behind me and I have a very strong will to get this job and be the best I can be at it and succed for myself the company and my family..
+100%
0%
+ / -
-0%
24.
I feel I am customer oriented and that I can provide the associates with a positive experience.
+100%
0%
+ / -
-0%
25.
I am always customer oriented as demonstrated by my training from Disney on customer service, my work in marketing and my years at Lowes in customer services as a leader and having that recognized by the store manager o put me in a position of specialized sales.
+100%
0%
+ / -
-0%
26.
Have over thirty years working with teams and experience in deferent fields .
+100%
0%
+ / -
-0%
27.
I am dedicated to my job. I love what I do and I know what the job entails. I know that I will bring a terrific work ethic and great leadership skills.
+100%
0%
+ / -
-0%
28.
I have very high ambitions and I feel I can out sell any other applicants that you will speak to.
+100%
0%
+ / -
-0%
29.
I have 15 years experience as a assistant manager.
+100%
0%
+ / -
-0%
30.
I have a lot of experience with customer service and selling appliances.
+100%
0%
+ / -
-0%
31.
I am customer oriented and have always demonstrated performance going above and beyond the call of duty. I have a drive and passion for this kind of work that not many others can match.
+100%
0%
+ / -
-0%
32.
I have had experience in this field and I plan on going above what is asked of me.
+100%
0%
+ / -
-0%
33.
I probably have more experience in all the aspects of completion.
+100%
0%
+ / -
-0%
34.
I know that I am a hard worker and I am very resourceful and believe with my customer service experience both as a worker and as a supervisor I have a lot of experience to offer Lowes.
+100%
0%
+ / -
-0%
35.
Because I am very passionate about home remodeling and I have great customer services skills.
+100%
0%
+ / -
-0%
36.
I know the team and how they work and we have a good track record.
+100%
0%
+ / -
-0%
37.
Helping my female customers match paint to their fabrics when thet did not have any ideas of what to do.
+100%
0%
+ / -
-0%
38.
My vast experience with lumber retail stores, which included management and staff evaluation.
+100%
0%
+ / -
-0%
39.
I have successful track record of retail customer service experience, sales ability, merchandising, and working with others that would benefit this position.
+100%
0%
+ / -
-0%
40.
I am older and have experienced so much more than the others. I have made mistakes and learned from them.
+100%
0%
+ / -
-0%
41.
My ability to connect with a customer and make them feel comfortable. If a customer isnt comfortable with the associate and doesnt feel they have strong knowledge then they are less likely to want to purchase. I have built some strong relationships with some of the contractors that come in and I feel that is very important and keep their loyalty to lowes.
+100%
0%
+ / -
-0%
42.
I have 20 years of design experience and customer experience. I enjoy working with people, bringing their ideas into reality, and making a contribution to the company.
+100%
0%
+ / -
-0%