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Top Lowe's Interview Questions

Question 1 of 4
what do you consider good customer service?
User-Submitted Answers
1.
That I can come up with an appropriate plan that the customer is satisfied.
2.
100 percent customer satisfaction. Make sure the customer leaves with what they came for and they are smiling and happy.
3.
I consider good customer service being respectful, patient, diligent, being ready to help out in the situation and going the extra mile.
4.
Learning the customers needs and taking them to the item they are asking for.
Question 2 of 4
What do you think an aisle show look like for a grand opening day?
User-Submitted Answers
1.
Clear of all clutter and all spaces filled.
2.
Stocked, faced, clean, priced, orginized.
Question 3 of 4
Tell me about a time when you had to help a customer who was visibly upset?
User-Submitted Answers
1.
I was working in fast food and a customer complained that their order was wrong and it took a very long time to get it. Even though I did not take the order I smiled at the customer and apologized for the inconvenience and asked if I could retake their order and make it in a timely manner for them. Then replied yes and I made their order the correct way and asked them if their was anything else I could do to make their experience with us better.
Question 4 of 4
When do you go out of your way to do more than what is expected of you when dealing with a customer?
User-Submitted Answers
1.
I do more than is expected of me at every opportunity to show the customer my willingness to solve their problems and meet their needs.

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