Top 25 Lowes Interview Questions

Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
Best way to prepare for your Lowes interview starts here. Practice over 40 Lowes Interview Questions.

  Lowes

Lowe's Companies, Inc. is an American company that operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico. Founded in 1946 in North Wilkesboro, North Carolina, the chain has 1,754 stores in the United States, Canada, and Mexico.

As of 2010, the chain is based in Mooresville, North Carolina. Lowe's is the second-largest hardware chain in the United States behind The Home Depot and ahead of Menards. Globally, Lowe's is also the second-larges...


Description Source: wikipedia.org/wiki/Lowe%27s

Interview Questions and Answers List

1. Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
Best Answer
Measure area to be tiled, determine tile and accents to be used for project, secure all tools need to perform job. Prepare your surface to be tiled, read instructions for mortor or mastic being used, apply adhesive with correct trowel, apply tile, check level as you go, secure bond with gently tapping tile, use spacers to establish the correct space between tiles,wipe off exxcessive adhesive from tile. Allow set tiles to sit for 24 hrs. Remove spacers, clean spaces where grout is to be applied, apply grout per instructions on container, allow to sit wor 48hrs apply sealant per instructions.
2.
Decide what tile fist and find out if they will work in the room you want to tile then measure the room and figure out how many you will need and then get your lst of things you need to complete the job.
3.
I cannot explain how to perform a tile remodeling job, but I can get someone in floring to take you throught the tasks step by step.
4.
I have no experience with this and would refer them to the flooring specialist.
5.
Measure the floor, pick out the materials and any special tiles, get the proper adhesive or mastic, make sure I have all the proper tools for the job, layout the tiles and spacers, cut tiles and trim to fit. Mark all locations for square on the floor....then apply adhesive and reset tiles and spacers. Wait the recommended time, then grout the spaces, remove the excess, then use grout sealer.
Was this question useful? Yes / No
2. How do you think you can work in a team environment here at Lowe's?
Best Answer
I am friendly, cooperative and enjoy working with people in order to achieve a goal.
2.
i am very friendly and i don't judge or look down on people and no a team works together and there is no "I" in team
3.
I would thrive in a team environment at Lowes. The satisfaction and reward of accomplishing tasks as a team is a good feeling to go home with.
4.
Very well I like working with people who very different sales styles.
5.
By maaking sure every one work together as a team providing exception customer service.
Was this question useful? Yes / No
3. How do you define good customer service?
Best Answer
Excellent customer service starts with listening to the customer to find out what they need, providing solutions based upon those needs and achieving those solutions.
2.
listening to the customers needs and wants and seeing the project through the completion
3.
well an organization is able to constantly and consistently exceed the needs of the customer."
4.
I beleive to define good customer service you would have to have good communication skills and just build a good relationship with the customers.
5.
I define good customer service by using the impact model.
Was this question useful? Yes / No
4. Have you ever worked on a house before? What was your project?
Best Answer
I have had many home projects. The most recent one was putting in Pergo laminate flooring.
2.
The time I can recall working on a house is when I moved in the the home im in now. Wasnt much work to be done but we had to do a little painting and cleaning. Wasnt nothing major.
3.
I worked construction, drywall, framing, roofing, rough plumbing. I buildt my own house subing out and running the job.
4.
no
5.
Yes always working on mine, barthoom, tile in kitchen, kitchen cabinets, hardwood floors, planning flower bed.
Was this question useful? Yes / No
5. Why do you feel you will be better suited for this job than the rest of the applicants?
Best Answer
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
2.
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct
3.
I have the drive, knowledge and excitement to administer and manage in a fast paced environment.
4.
With past management experience in retail and in industrial environments, I am knowledgeable of situtations envolving vendor/customer and customer/vendor. I acknowledge the chanllenges that come with being a manager and am prepared to take on these challenges to assist my team in becoming a strong knowledgeable team in areas of customer service and department performance. Both of which will ensure repeat business which will increase overall sales.
5.
Because I have a lot of drive and committed for success.
Was this question useful? Yes / No
6. Tell me about a time when you had to work with someone you didn't get along with?
Best Answer
I had to work with someone who made it their goal everyday to find conflict with someone. I found the best method to deal with it was not to engage in the behavior with them, but rather to focus on what I needed to do to do my job each day... I. E. Check on customer orders, follow up on quotes, helping customers in the store to create new sales, keep the department in good order.
2.
I had to work with a coworker who seemed to like to make conflict with everyone. I tried not to take it personally as I could see she treated everyone that way. I just kept everything in a professional matter, and took the personal out of it. I would just try to focus on the things I had to worry about every day, such as checking on customer orders, making sales, keeping the department in great shape, etc.
3.
Soml enjoy conflict, enjoy drams. I focus. On my work, keeping the area stocked and orderly, following up on quotes, finalizing designs, and contacting customers to schedule next steps towards appointments.
4.
Work comes first, I am a proffessional and don't let personal relations effect my work.
5.
i did the best of my abilty to work with them and try my best to get the job done
Was this question useful? Yes / No
7. Do you prefer working in a team environment or alone?
Best Answer
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
2.
I find that I work well in both team environment and alone. I tend to be a leader in a team environment, showing everyone what their role is in contributing to the common goal of the group. I also like taking the responsibility of taking on a project on my own.
3.
I am a team player with that being said I am confident in my ability to work by myself also, so I really dont have a preference I would be comfortable working where ever I was needed.
4.
team
5.
I can work as a team player or can work alone with little supervision whatever is needed to get job done.
Was this question useful? Yes / No
8. How will you make a good retail worker?
Best Answer
i have previous customer service experiance and work well with customers.
2.
I am a firm believer in Customer Service. A happy customer is a returning customer.
3.
Strive for excellence and willingness to help customer.
4.
Ive been one for 6 years. Positive attitude, good attendance,
5.
I am personable and driven. I believe in doing a good job and doing it the right way. I am a firm believer if you treat customers the right way with timely and knowledgeable service they will continue to come back to you and even expand your customer base.
Was this question useful? Yes / No
9. If you find a problem going on with two different employees, what would you do?
Best Answer
As a member of a team I feel it is important for all employees to operate as a unit. I would talk to each individually to see if a solution could be worked out on our level without having to go up the ladder and get management involved.
2.
i would say hey is everything okay? in a freindly voice and depending on there answere i would help them out or do nothing more and maybe adress the situation to the manager if the problem keeps occuring between the two co workers
3.
Tell the mgr asap.Employees are suppose to be working and doing a job for the company and that is that.
4.
If it was a verbal problem I would alert a manger.
5.
I would find out what the problem is address the problem and solve the problem.
Was this question useful? Yes / No
10. What are some of your weaknesses?
Best Answer
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
2.
I may be a bit of a worrier when it comes to finishing something. I like completing task, so I can move on to something else.
3.
My strongest weakness is the way I interpret constructive criticism. I take it very well but sometimes need a better understanding of the issues that arrise.
4.
Tunnel vision. I sometimes have to remind myself their is more going on around me than just the task at hand.
5.
I tend to be a perfectionist, so I prefer to do things myself to be sure it is done correctly.
Was this question useful? Yes / No
11. Tell me about a time when you went above and beyond for customer service?
Best Answer
I stayed late locating a Lowes store that had the product in stock that the customer wanted. i followed through to the end ensuring the customer was more than satisfied
2.
i was helping a customer in plumbing with a tub and i asked them what they were looking for so i told them i would do some research and i would get back to them welll i looked some up and i told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it
3.
i try to make that a point everytime I work with a customer I treat hem equally weather they are purchasing something or not
4.
In a past job I had running a bread route a situation arose a couple of times where I would be short of product due to higher than expected sales. I would call a fellow co-worker on his route to see if he could sacrifice any product without hindering his customers or sales and ask to transfer it to me. In these cases I would meet up with him and go back out to the store after normal receiving hours to get product in their store for customer sales.
5.
Had a damaged cabinet come in for a customer so when the new one came in, I delivered it myself.
Was this question useful? Yes / No
12. How would you deal with an angry customer while you were busy completing tasks?
Best Answer
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
2.
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
3.
the task at hand is taking care of that customer , when finished then complete tasks
4.
i would tell that customer i apologize for the wait and ill be right with you and if there is antyhing she/he might need
5.
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
Was this question useful? Yes / No
13. What is your best personal trait?
Best Answer
My best personal trait is finding a way to relate to people and finds what motivates them.
2.
willigness to help others
3.
My ability to multi task with felling overwhelmed.
4.
Dependable - if you ask me to do something and I say I will, it will be done.
5.
An interest in helping others achieve their goal.
Was this question useful? Yes / No
14. Describe a time when you disliked company rules in your last job?
Best Answer
I did not like the return policy because I n some situations I knew merchandice were stolen. I discussed the situation with manager and She taught me to be more confortable with the policy.
2.
Never came up against a rule that made me dislike it.
3.
Was not a time when I dislike company rules they are put in place for a reason.
4.
Asked management the purpose behind the rule.
5.
I never disliked rules rules are there for a reason.
Was this question useful? Yes / No
15. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Best Answer
Yes, when I as a department manager, I had an employee who wanted to raise his EPP close rate, but was not having any results. I watched how and when he presented it to the customer and found his methods were not so effective as he waited until the end of the sale to mention it. I found that after giving him some suggestions of talking about the EPP throughout the sale and showing the value in it while discussing the product, and him applying these techniques, as well as me recognizing his achievements... His close rate rose over time from less than 10% to over 30%.
2.
I promote life track throughout my store. It offers many benefits from mental health to physical and financial health.
3.
Multiple times. As a teacher, it was my job to help people achieve their personal goals.
4.
I am very good at teaching other people how to setup details, pse leads, how to order or manually order sos product, how to talk and sell to the customer and address the needs of the customer, and with doing so I am able to teach people how to become better at their job to help profits in the store.
5.
Yes. After earning my CDL I have helped two different co-workers study the permit test and also assisted them with backing and pre and post trip inspections to acquire their permits.
Was this question useful? Yes / No
16. Where do you see yourself in the Lowe's organization in two years?
Best Answer
I hope to see my clientele base built to where I can expect many referrals from past customers.
2.
Learning in all the different departments and hopefully moving up in the company
3.
Learning in all the different departments and hopefully moving up in the company
4.
Learning in all the different departments and hopefully moving up in the company
5.
I have been busy to even think about it. But I hope to gain a lot of experience.
Was this question useful? Yes / No
17. What steps do you take to solve a problem?
Best Answer
First I identify how the problem happened, who is involved, etc. I talk to the people involved to hear all sides. Then I find a way to fix the problem, by making a plan, talking with others involved to get their input for a solution, do some brainstorming. Review the options available to resolve, then carrying out the chosen plan by putting it in writing for the team, and checking back to make sure everything has been addressed.
2.
first i would identify the problem, then i would see who it involves, then if it involves a coworker i would confront him and ask if everything is okay and try to go from there
3.
identify, talk it over, impliment, follow through
4.
I I would speak to my manger
5.
If its with an individual I speak to them, if its with a project I reexamine the action plan and determine where the issue are and correct them.
Was this question useful? Yes / No
18. Why do you want to work in retail?
Best Answer
I enjoy working with a varirty of people both as customers and coworkers. Being able to assist coworkers and customers achieve their objectives not only is gratifying but it increases the sales potential of the store.
2.
I like persuading people.
3.
Retail is a fascinating workplace where your job is to assist people with the information they need in in effort to persuade them to purchase the product you are offering.
4.
I currently have worked in retail for the past 6 years. I enjoy the fast past environment and helping customers with their everyday tasks and projects.
5.
I like interacting with new and existing customers on a daily basis. I like the constant new challenges that arise doing a retail job and the work ethic it takes to keep customers coming back.
Was this question useful? Yes / No
19. What do you know about working in retail?
Best Answer
Alot of product knowledge and customer focus.
2.
I know it takes an outgoing personality and a strong ability to listen to and balance company needs with customer needs.
3.
I know that it takes a whole lot of patience.
4.
Customer is always first. Happy customers are repeat customers.
5.
I know that working in retail one have ot give exceptional customer service, by recpecting the customers needs and time.
Was this question useful? Yes / No
20. How do you expect to make a difference at Lowe's?
Best Answer
By being an employee that people can look to for results.
2.
By giving great customer service by treating customers with a friendly helpful attitude and having the knowledge of our products.
3.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
4.
I expect to give every customer top rated customer service as well as train others to do the same. I expect to train every one to be a lowes group that works as one.
5.
We all know what bad customer service is. I believe in a good customer experience, not just customer service. I listen to the sustomer, I ask probing questiosn to learn more about what they are working on so I can provide them the best service.
Was this question useful? Yes / No
21. Why do you want to work at Lowes?
Best Answer
I admire the company and feel that my skills would be a good fit for the position.
2.
I feel im a people person and enjoy helping people make the right decesions in there purchase.
3.
I like the working environment of being around many people and helping customers with their projects.
4.
I love the customer servce, I love the people, I love that I am not sitting in an office all day that I am out and about, home improvement is exciting, I like to keep up and hear what customers are doing and what thier ideas and dreams are. Lowes allows me to to enjoy this asc]pect of life.
5.
To gain experience.
Was this question useful? Yes / No
22. Tell me about your experience in working in retail?
Best Answer
I have worked in retail for over 10 years. My position has always been as a salesperson, helping customers complete projects. I am very comfortable helping people outside my own area of expertise, as the entire store is a sales floor and you can help a customer in any department.
2.
Ive worked in retail for 8 years. Being an cashier and working on sales floor assisting customers, working in restaurants. Ive had excelent customer service have never gotten any complaints. Always friendly and to the point.
3.
I have to work at the register and make sure that all customer are acknowledged as they approach the register and advise them that I will be with them as soon as I complete the current transaction I attempt to ask the customer if they just have a question and try to provide information while competing the current transaction.
4.
Hands on experience handling sales floor, customer service and operations.
5.
Overall most people enjoy the shopping experience, the excitement of buying a new pair of shoes or a power tool. I like to play a part in seeing their ideas come to life be it painting a room, tiling the bathroom or building a play set. It has been very rewarding helping customers.
Was this question useful? Yes / No
23. Tell me about a time when you had to be a leader. How was the outcome?
Best Answer
I had to be a leader multiple times when we received new employees. I would show them how to do things to complete there tasks.
2.
Training new employees, excellent as they were able to start performing daily task as well as learn new. Which ultimately contribute to great sales.
3.
In the military I was put in charge a few times of conducting last minute safety briefs, map productions, and intelligence information to fellow Marines before heading out in training or real world conflicts. I utilized my assets and Marines under me to assist me in getting all the information I needed to complete the task.
4.
I am always being told to be a leader in my department. Things run fairly well.
5.
I was the order clerk in garden center and was tasked to order for a customer wedding the out come was a beautiful wedding.
Was this question useful? Yes / No
24. How well do you handle customer complaints?
Best Answer
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
2.
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
3.
Very well, I listen too what the customer has to say.. Apologise for any inconvienence and do anything I can to rectify the situation and make the customer happy.
4.
I make sure to acknowledge the issue the customer has, no matter how small it may be, and try to come to a conclusion that pleases the customer as well as limit the cost and liability to lowes. I believe I have had many customers return to me for additional sales because I make them feel important and always consider their needs.
5.
I would begin by calmly asking the customer to explain the concern he/or/she has and let the customer know that I will most deffinately spread the word to the other employees as well as the management. I would also let the customer know that their input is very much appreciated and that we appreciate their business.
Was this question useful? Yes / No
25. You have been out of work for a while, what have you been doing?
Best Answer
Support my spouse and taking care of the kids while she finished her schooling.
2.
Looking for work and volunteer in the church and community.
3.
Looking for work everyday and going to different companies and giving them my resumes.
4.
Working on my computer skills reading , taking typing test and working on my spelling.
5.
Getting family matters in line while filling out applications for jobs.
Was this question useful? Yes / No
Headquarters
Website
Careers
Symbol
Revenue
Employees
Twitter
Founded
Mooresville, NC
LOW
50.5 Billion
165,000
1946
Lowes Reviews
Apr 8, 2014
Pros
The work experience, and the quality of people that surround myself, from other employees to customers. I truly enjoy the satisfaction and comforting feeling I get from being able to provide a solution to a customers questions.
Job Duties
As a Plumbing Sales Specialist I am held responsible for attaining install sales and SOS orders from customers while also maintaining a clean, stocked, and friendly department.
Was this Review Helpful? Yes / No
Apr 9, 2014
Why you left
Looking for something new and full time employment.
Job Duties
Unloading trucks, driving a forklift, and providing customer service.
Preparation
My time at lowes helped prepare me by learning Receiving basics, unloading and loading trucks and receiving my forklift certification.
Was this Review Helpful? Yes / No
Apr 17, 2014
Pros
What I found most rewarding was dealing with the many types of customers and finding ways to solve all the customer issues.
Cons
The ability to not solve all the customer issues. The idea here is for you to come in to the work place and trying your very best to satisfy every customer.
Job Duties
My job duties where processing Accounts Payable and Receivables in an accurate manner. I would inform the customers of any new products on the shelves and help answer any questions they have on specific products.
Summary
A rewarding experience with many opportunities to learn.
Was this Review Helpful? Yes / No
Apr 18, 2014
Preparation
Since being hired, I have learned so much but the most important thing is pleasing the customer.
Was this Review Helpful? Yes / No
Apr 22, 2014
Why you left
I need a full time job to support me and my family.
Job Duties
Cashiering and helping customers find products that they need.
Was this Review Helpful? Yes / No
Apr 25, 2014
Pros
The opportunity to work under several different managers and market directors has given me a good grasp on how to manage diversity. As a result, I have been able to balance my managing style and feel that I have been prepared to handle a broad range of issues and situations.
Was this Review Helpful? Yes / No