4. How well do you handle customer complaints?
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
I would begin by calmly asking the customer to explain the concern he/or/she has and let the customer know that I will most deffinately spread the word to the other employees as well as the management. I would also let the customer know that their input is very much appreciated and that we appreciate their business.
I handle customer complaints very well.
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
Need to focus on what the problem is and try to come up with a solution.
I handle complaints well. I believe listening is the most important part of dealing with customers. You have to have the ability to see a complaint from yours and their point of view to properly assess it.
Listen to the customer, Let them know what you can do to correct the issue if you can and that you will pass the info along to management.
I handle every custome very well, simply by listening to the customer, understanding the situation, and solving the problems either by elplaining the rules or just changing out a product.
I took them as a learning experience to help me better serve the customer.
I feel I am very good at handling customer complaints. I patiently listen to the customer so I understand their issue. I then let them know that I care and do everything I can to reminded their issue so that the customer leaves with a very positive opinion of walmart.
I handle complaints very well, simply by listening to the complaint understanding the complaint and solving the complaint.
I handle them well. I listen to what the customer says, identify the issue and come up with the best solution to their issue. Most times it is just something simple that we can do. Such as perhaps a wrong paint color that just needs to be fixed.
Listen to see if there is something I can do to improve or fix the complaint.
Really well. I am able to resolve most customer issues myself. We have experts in certain areas; I use those experts to help customers. If necessary I involve a manager.
Very well. Every complaint is a relationship that is born.
I handle customers complaint very well. I listen to what they have to say. Assest the situation and try to resolve as quickly as I can.
I attempt to turn a negative experience the customer has had by working to resolve the issue and by listening to their complaints without judgement. If they are still unhappy I call for the manager on duty to help them out.
When someone complains, we adjust how we do things.
Listen, answer honestly, follow up on a timely basis.
I am always friendly and eager to help. I would listen to all of the compaints, and apologize to the customer. I would do everything in my power to make it right by them before having to take it to a manager.
I am really good at taking constructive criticism. If a customer feels I am doing something wrong I will take that into consideration to try to change how I react with customers in order to better myself.
I handle complaints fairly well realizing that I will make mistakes and that I am not perfect. I use these mistakes to improve myself professionally.
Customer complaints are a part of life. We will never be able to please every customer, every time. The best thing to do is to listen to everything the customer has to say, apologize to them for any inconvenience and inform them that the situation will be handled promptly.
Easily I have been in this type of business for years and have learned that all customers just want to be heard and things fixed for them.
I think the key to customer complaints is listing to the customer. Heaing what they want be sympathetic to their issue and then solve it.
I usually handle complaints well. Talking to a customer with a tone thats not rudely should help. But if there is a situation that seem to get out of hand I will most likely get a manager to assist me.
I get with the customer and understand what the complaint is and get a quick resolution to the problem and get the customer satisfied as quickly as possible.
Exceptionally well. I have an enormous amount of patience. And good listening skills. I will give summarize what the customer has told me to be sure I completely understand the problem. I will wait to see if there is additional information they need to share or the customer confirms that I fully understand the problem I will explain the steps needed to resolve the problem and make the customer whole
For example: a DIY is installing the kitchen cabinets and they believe a cabinet is defective I offer options, ensure they have installation inductions from the manufacturer, reorder a cabinet on express shipment to arrive with 5 business days, fund/ order the cabinet in a temp account . Arrange to have the defective cabinet returned to the store by the client, installer or arrange an MR. After the solutions are offered and the client accepts one of them, I process the changes/ orders confirm any new orders to the client and follow up after the delivery of the product with the client to ensure that they are now 100 percent satisfied. I will also ask if they have had any other issues during the process they wish to share with me that I may use as a way to avoid or lessen any potential problems for customers in. The future? I want the client to feel that we are true partners in their projects and are here with expert advice to help them at anytime.
Good because listen to there compliant and help solved them.
As best as I can I know some customer will not be satisfied with any thing I do. But I still Will do what I can to make the customer happy and to solve their problem and continue to keep them a lowes customer.
I diffuse them every time. Its about being a good listener.
I listen to what they have to say and then help them to the best of my abilities, if need be I will get somebody that could help them better solve there problem.
In retail it is something that is always going to happen. You have to prepare yourself for any situation. In the past I would say I have handled every situation the best way to satisfy the customer and send them home happy.
I would I Handle them well. I worked for a hospital of 5 years prior to this and part of my job there was handling patient complaints. And working for lowes for a little over 2 years part of my job was also to handle customer complaints. Help take care of the customer/ patient the issue and addressing those involved and correcting the issue.
By listening to what the customer has an issue with and fixing the complaint leaving the customer happy.