Lowes

Lowes Companies, Inc. (Lowes) is a home improvement retailer. As of January 29, 2010, the Company operated 1,710 stores, consisted of 1,694 stores across 50 United States states and 16 stores in Canada. Its 1,710 stores represent approximately 193 million square feet of retail selling space. The Company serves homeowners, renters and commercial business customers. Homeowners and renters primarily consist of do-it-yourself (DIY) customers and do-it-for-me (DIFM) customers who utilize its installed sales programs, as well as others buying for personal and family use. Commercial business customers include those who work in the construction, repair/remodel, commercial and residential property management, or business maintenance professions. During the fiscal year ended January 29, 2010 (fis...

Last Updated: February 8, 2014, 2:20 am
Mock Interview
Best way to prepare for your Lowes interview starts here. Practice over 30 Lowes Interview Questions.
Headquarters
Website
Careers
Symbol
Revenue
Employees
Twitter
Founded
Mooresville, NC
LOW
50.5 Billion
165,000
1946
Anonymous Reviews
What did you like about Lowes?

Customer satisfaction. Being able to help a customer and answering any questions and knowing they are leaving the store happy.

Submitted On: May 28, 2014, 6:25 pm

The associates I work with and the customers smiling faces.

Submitted On: May 24, 2014, 11:37 pm

The feeling of accomplishment I received after helping a customer successfully.

Submitted On: May 20, 2014, 12:28 am
What did you dislike about Lowes?

I honestly cant say one bad thing about the company. I love it, or I wouldnt have stayed here so long.

Submitted On: May 16, 2014, 3:45 pm

The ability to not solve all the customer issues. The idea here is for you to come in to the work place and trying your very best to satisfy every customer.

Submitted On: April 17, 2014, 4:54 pm
Why did you leave your position at Lowes?

I am looking to continue to build my career with this company and use both my skills and determination to increase sales as well as my product knowledge to provide satisfied customers.

Submitted On: May 6, 2014, 4:21 am

I need a full time job to support me and my family.

Submitted On: April 22, 2014, 1:56 am

Looking for something new and full time employment.

Submitted On: April 9, 2014, 4:54 am
How did Lowes advance your career?

It gave me over two years of customer service experience, in which I have been awarded multiple times. I have experience in an administrative office setting and am familiar with both developing a relationship with and assisting patrons in utilizing local resources for their success. Additionally, it has helped my fine tune my project management and teamwork skill.

Submitted On: May 8, 2014, 11:56 pm

I gathered and applied the knowledge of all system functions. While I had previous seasonal and part time experience as a cashier, I was quickly recognized by management as a valued employee for my customer service skills, attention to detail and ability to solve most situations that arose with customers. For the last two years I have thrived on the challenge of working in the cash office full time, having been introduced to more situations than a normal cashier has to handle.

Submitted On: April 25, 2014, 11:27 pm

Since being hired, I have learned so much but the most important thing is pleasing the customer.

Submitted On: April 18, 2014, 9:19 pm
Lowes Interview Questions and Answers
Top
1. How do you expect to make a difference at Lowe's?
Top Answer
By being an employee that people can look to for results.
+100%
100%
+ / -
-50%
Second Best
By providing customer service that is second to none. I want when a customer thinks of purchasing anything related to home improvement the only place that comes to mind is Lowes. To treat customers the way you would want to be treated so they feel at home and will continue to give you their business.
+100%
0%
+ / -
-0%
3.
By giving great customer service by treating customers with a friendly helpful attitude and having the knowledge of our products.
+100%
0%
+ / -
-0%
4.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
+100%
0%
+ / -
-0%
5.
My leadership abilities and enthusiasm for the job will be an asset to lowes. Being there to help associates and department managers drive sales will be a great benefit financially to lowes.
+100%
0%
+ / -
-0%
6.
I expect to give every customer top rated customer service as well as train others to do the same. I expect to train every one to be a lowes group that works as one.
+100%
0%
+ / -
-0%
7.
We all know what bad customer service is. I believe in a good customer experience, not just customer service. I listen to the sustomer, I ask probing questiosn to learn more about what they are working on so I can provide them the best service.
+100%
0%
+ / -
-0%
8.
I always go above and beyond to make sure every person I come in contact with is happy and will return to our store again.
+100%
0%
+ / -
-0%
9.
To make the work environment a happier place and make sure my customers leave knowing they got what they wanted.
+100%
0%
+ / -
-0%
10.
Use my knowledge from maintenance to help customers.
+100%
0%
+ / -
-0%
11.
With my eagerness to help, and my always friendly attitude.
+100%
0%
+ / -
-0%
12.
I expect to make a difference by providing superior customer service while being a top tier sales specialist.
+100%
0%
+ / -
-0%
13.
I have noticed low moral on the front end of the store. I realize that this is a hard area to keep staffed and that we are constantly getting new employees here. It would be my goal as department manager to isolate any potential problems and correct them before they get out of hand. I feel that I know how the front end should function and that I have the ability and necessary skills to get it to that point.
+100%
0%
+ / -
-0%
14.
I expect to be a role model for my coworkers as I never settle for mediocrity. I am always in a mode of seeking sales making opportunities.
+100%
0%
+ / -
-0%
15.
By using my leadership skills to help develop current and new employees.
+100%
0%
+ / -
-0%
16.
I have many years experience, management skills and training.
+100%
0%
+ / -
-0%
17.
I expect to increase sales by creating a positive motivating work environment, but helping and being there for for my employees.
+100%
0%
+ / -
-0%
18.
I know I can provide excellent customer service to all customer and assist my coworkers.
+100%
0%
+ / -
-0%
19.
Being the employee that can be depended upon to make a difference day to day, in challanges and being a change agent as the company cahnges.
+100%
0%
+ / -
-0%
20.
To make ever customer happy and having them come back to our stores.
+100%
0%
+ / -
-0%
21.
I will give 100 percent great customer service, as well as help my coworkers with there goals and learning.
+100%
0%
+ / -
-0%
22.
I believe I have a great work ethic and I know I can bring that out in other people. Being able to find other peoples strong suits is key in making a successful team and department.
+100%
0%
+ / -
-0%
23.
Sales, sales and more sale resulting in an increase in the bottom line.
+100%
0%
+ / -
-0%
24.
I am the type of person that likes to learn everything I can and then some about my job. Allowing me to be able to not only give 100% but more then that in everything I do. I am the type of person that is always interested in helping out where ever I can and being able to be crossed trained.
+100%
0%
+ / -
-0%
25.
With a continuing growth of knowledge which will help in overall sales and repeat business.
+100%
0%
+ / -
-0%
2. Tell me about a time when you had to work with someone you didn't get along with?
Top Answer
I had to work with someone who made it their goal everyday to find conflict with someone. I found the best method to deal with it was not to engage in the behavior with them, but rather to focus on what I needed to do to do my job each day... I. E. Check on customer orders, follow up on quotes, helping customers in the store to create new sales, keep the department in good order.
+100%
100%
+ / -
-50%
Second Best
I had to work with a coworker who seemed to like to make conflict with everyone. I tried not to take it personally as I could see she treated everyone that way. I just kept everything in a professional matter, and took the personal out of it. I would just try to focus on the things I had to worry about every day, such as checking on customer orders, making sales, keeping the department in great shape, etc.
+100%
100%
+ / -
-66.7%
3.
Work comes first, I am a proffessional and don't let personal relations effect my work.
+90%
89%
+ / -
-80%
4.
i did the best of my abilty to work with them and try my best to get the job done
+71.4%
67%
+ / -
-57.1%
5.
I do what is required of me and work with the person and possible through our time together issues may be resolved.
+50%
0%
+ / -
-0%
6.
I believe that you can always find common ground with any individual to accomplish a team goal no matter the circumstances at hand.
+100%
0%
+ / -
-0%
7.
This is a business and professionalism comes first. Opinions should be kept to ourselves.
+100%
0%
+ / -
-0%
8.
My personal feelings towed another employee need to be left at home. I am professional and have no problem working side by side even with difficult personalities.
+100%
0%
+ / -
-0%
9.
Just work togather set personeal feelings aside get the job you were hired to do done.
+100%
0%
+ / -
-0%
10.
We can never get along with everyone. I worked with a fellow sales associate who was very head-strong and difficult to work with. I was always friendly and non-confrontational with him. I avoided arguing with hime.
+100%
0%
+ / -
-0%
11.
I work with a girl that does not like me at all. She always talks about me to other associates, I just calmly explain to her that if she had any issues with me I would like to know so we can resolve them. I always stay calm!
+100%
0%
+ / -
-0%
12.
Team work comes first. Whatever problem I may have with a employee I just put my personal feelings aside and get the job. We are to work as a team not matter what.
+100%
0%
+ / -
-0%
13.
We openly discussed our dislike for each other but did not let our personal feelings affect our job performance. We worked as a team to accomplish tasks given by our store manager, thus increasing the sales performance of our store and making bonuses.
+100%
0%
+ / -
-0%
14.
I always try to work with everyone to get the work done.
+100%
0%
+ / -
-0%
15.
Inability to communicate on simple issues - resolved those by role playing.
+100%
0%
+ / -
-0%
16.
I worked through my personal differences with the associate and worked professionally to get the job done. I would never let that affect my job or how effectively I work.
+100%
0%
+ / -
-0%
17.
When I first started at lowes I was put with a person that did not care for me and I personally didnt care for him. I had a job to do so put my personal feeling aside and did the tasks asked of me.
+100%
0%
+ / -
-0%
18.
I do work with a person I do not get along with, I try to say hello to her everyday, tell her what is going on in the department, and try to help her out when I can.
+100%
0%
+ / -
-0%
19.
I would have to work with that person, even though I didnt like that person. We still had to focus on the customer and their needs. We put our differences aside at work and outside of work we went our separate ways..
+100%
0%
+ / -
-0%
20.
I had an associate at my previous job that did not care for me and we had to work on a project together I got the associate to understand that we had to get the project completed and make the best of the current situation.
+100%
0%
+ / -
-0%
21.
Soml enjoy conflict, enjoy drams. I focus. On my work, keeping the area stocked and orderly, following up on quotes, finalizing designs, and contacting customers to schedule next steps towards appointments.
+100%
0%
+ / -
-0%
22.
We started out not talking very much and I started to ask question about the work we doing. I apologize if I offended him in away .
+100%
0%
+ / -
-0%
23.
One time I had to work with some that did like me and I had.
+100%
0%
+ / -
-0%
24.
At work I am dedicated to the task at hand, I will work with anybody to get the job done.
+100%
0%
+ / -
-0%
25.
There have been multiple. I would say the most recent was with a co manager. He was very lazy and was just happy to get by. I didnt care for that.
+100%
0%
+ / -
-0%
26.
Make the best of the situation you have to get along with the people you work with.
+100%
0%
+ / -
-0%
27.
I would not let their behavior bother me. I had a task at hand that needed to get completed, zoning, downstocking, assembling, making labels. My opinions of a fellow employee are mute at work.
+100%
0%
+ / -
-0%
3. Why do you want to work in retail?
Top Answer
I enjoy working with a varirty of people both as customers and coworkers. Being able to assist coworkers and customers achieve their objectives not only is gratifying but it increases the sales potential of the store.
+100%
100%
+ / -
-50%
Second Best
I like persuading people.
+75%
67%
+ / -
-50%
3.
Retail is a fascinating workplace where your job is to assist people with the information they need in in effort to persuade them to purchase the product you are offering.
+100%
0%
+ / -
-0%
4.
I currently have worked in retail for the past 6 years. I enjoy the fast past environment and helping customers with their everyday tasks and projects.
+100%
0%
+ / -
-0%
5.
I like interacting with new and existing customers on a daily basis. I like the constant new challenges that arise doing a retail job and the work ethic it takes to keep customers coming back.
+100%
0%
+ / -
-0%
6.
I love to meet people and help them with their design projects.
+100%
0%
+ / -
-0%
7.
Like helping customers with their projects.
+100%
0%
+ / -
-0%
8.
I enjoy working with the public . I thrive in a fast paced environment.
+100%
0%
+ / -
-0%
9.
I like to work with people because everyone is different.
+100%
0%
+ / -
-0%
10.
I enjoy being around people and helping them start or finish project is an added bonus.
+100%
0%
+ / -
-0%
11.
I enjoy the fast pace environment, working with the public and always getting to tackle a new challenge.
+100%
0%
+ / -
-0%
12.
I love people and enjoy helping them. Retail provides that constant interaction with people.
+100%
0%
+ / -
-0%
13.
I love being around ppl and making ppl happy. I believe that it is important to make every person happy while shopping in a retail enviroment.
+100%
0%
+ / -
-0%
14.
I like working with customers and helping them find what they are looking for.
+100%
0%
+ / -
-0%
15.
I have been in retail for my entire career. I enjoy the challenges, interacting with customers, and dealing with money.
+100%
0%
+ / -
-0%
16.
I have worked in retail before, and its a great way to help people.
+100%
0%
+ / -
-0%
17.
I enjoy working with people, and being able to help with problems and helping people find what they are looking for.
+100%
0%
+ / -
-0%
18.
You get to meet so many different people and you see new faces everyday along with the people you see all the time.
+100%
0%
+ / -
-0%
19.
I like being around people, I like the flexibility of the schedule.
+100%
0%
+ / -
-0%
20.
To work with a vast majority of different people and to help solve solutions for shoppers.
+100%
0%
+ / -
-0%
21.
I am good at it. It is what I have always done. it is the one job with a lot of human interaction.
+100%
0%
+ / -
-0%
22.
I like working with different people and getting to know them.
+100%
0%
+ / -
-0%
23.
I like being able to work with other employees and helping provide customer service to the public.
+100%
0%
+ / -
-0%
24.
Because I have a lot of knowledge working with over the years and would like to help people with there projects.
+100%
0%
+ / -
-0%
25.
I enjoy helping customers and making sure that they come first.
+100%
0%
+ / -
-0%
26.
Its something new every day. You get to see what customers are doing and create solutions to their problems and give them possible new ideas for their projects.
+100%
0%
+ / -
-0%
27.
Being in contact with customers on a daily basis. Having great communication, traeting people the way I would like to be treated.
+100%
0%
+ / -
-0%
4. How well do you handle customer complaints?
Top Answer
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
+100%
100%
+ / -
-66.7%
Second Best
I would begin by calmly asking the customer to explain the concern he/or/she has and let the customer know that I will most deffinately spread the word to the other employees as well as the management. I would also let the customer know that their input is very much appreciated and that we appreciate their business.
+77.8%
75%
+ / -
-66.7%
3.
I handle customer complaints very well.
+66.7%
60%
+ / -
-50%
4.
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
+100%
0%
+ / -
-0%
5.
Need to focus on what the problem is and try to come up with a solution.
+100%
0%
+ / -
-0%
6.
I handle complaints well. I believe listening is the most important part of dealing with customers. You have to have the ability to see a complaint from yours and their point of view to properly assess it.
+100%
0%
+ / -
-0%
7.
Listen to the customer, Let them know what you can do to correct the issue if you can and that you will pass the info along to management.
+100%
0%
+ / -
-0%
8.
I handle every custome very well, simply by listening to the customer, understanding the situation, and solving the problems either by elplaining the rules or just changing out a product.
+100%
0%
+ / -
-0%
9.
I took them as a learning experience to help me better serve the customer.
+100%
0%
+ / -
-0%
10.
I feel I am very good at handling customer complaints. I patiently listen to the customer so I understand their issue. I then let them know that I care and do everything I can to reminded their issue so that the customer leaves with a very positive opinion of walmart.
+100%
0%
+ / -
-0%
11.
I handle complaints very well, simply by listening to the complaint understanding the complaint and solving the complaint.
+100%
0%
+ / -
-0%
12.
I handle them well. I listen to what the customer says, identify the issue and come up with the best solution to their issue. Most times it is just something simple that we can do. Such as perhaps a wrong paint color that just needs to be fixed.
+100%
0%
+ / -
-0%
13.
Listen to see if there is something I can do to improve or fix the complaint.
+100%
0%
+ / -
-0%
14.
Really well. I am able to resolve most customer issues myself. We have experts in certain areas; I use those experts to help customers. If necessary I involve a manager.
+100%
0%
+ / -
-0%
15.
Very well. Every complaint is a relationship that is born.
+100%
0%
+ / -
-0%
16.
I handle customers complaint very well. I listen to what they have to say. Assest the situation and try to resolve as quickly as I can.
+100%
0%
+ / -
-0%
17.
I attempt to turn a negative experience the customer has had by working to resolve the issue and by listening to their complaints without judgement. If they are still unhappy I call for the manager on duty to help them out.
+100%
0%
+ / -
-0%
18.
When someone complains, we adjust how we do things.
+100%
0%
+ / -
-0%
19.
Listen, answer honestly, follow up on a timely basis.
+100%
0%
+ / -
-0%
20.
I am always friendly and eager to help. I would listen to all of the compaints, and apologize to the customer. I would do everything in my power to make it right by them before having to take it to a manager.
+100%
0%
+ / -
-0%
21.
I am really good at taking constructive criticism. If a customer feels I am doing something wrong I will take that into consideration to try to change how I react with customers in order to better myself.
+100%
0%
+ / -
-0%
22.
I handle complaints fairly well realizing that I will make mistakes and that I am not perfect. I use these mistakes to improve myself professionally.
+100%
0%
+ / -
-0%
23.
Customer complaints are a part of life. We will never be able to please every customer, every time. The best thing to do is to listen to everything the customer has to say, apologize to them for any inconvenience and inform them that the situation will be handled promptly.
+100%
0%
+ / -
-0%
24.
Easily I have been in this type of business for years and have learned that all customers just want to be heard and things fixed for them.
+100%
0%
+ / -
-0%
25.
I think the key to customer complaints is listing to the customer. Heaing what they want be sympathetic to their issue and then solve it.
+50%
0%
+ / -
-0%
26.
I usually handle complaints well. Talking to a customer with a tone thats not rudely should help. But if there is a situation that seem to get out of hand I will most likely get a manager to assist me.
+100%
0%
+ / -
-0%
27.
I get with the customer and understand what the complaint is and get a quick resolution to the problem and get the customer satisfied as quickly as possible.
+100%
0%
+ / -
-0%
28.
Exceptionally well. I have an enormous amount of patience. And good listening skills. I will give summarize what the customer has told me to be sure I completely understand the problem. I will wait to see if there is additional information they need to share or the customer confirms that I fully understand the problem I will explain the steps needed to resolve the problem and make the customer whole For example: a DIY is installing the kitchen cabinets and they believe a cabinet is defective I offer options, ensure they have installation inductions from the manufacturer, reorder a cabinet on express shipment to arrive with 5 business days, fund/ order the cabinet in a temp account . Arrange to have the defective cabinet returned to the store by the client, installer or arrange an MR. After the solutions are offered and the client accepts one of them, I process the changes/ orders confirm any new orders to the client and follow up after the delivery of the product with the client to ensure that they are now 100 percent satisfied. I will also ask if they have had any other issues during the process they wish to share with me that I may use as a way to avoid or lessen any potential problems for customers in. The future? I want the client to feel that we are true partners in their projects and are here with expert advice to help them at anytime.
+100%
0%
+ / -
-0%
29.
Good because listen to there compliant and help solved them.
+100%
0%
+ / -
-0%
30.
As best as I can I know some customer will not be satisfied with any thing I do. But I still Will do what I can to make the customer happy and to solve their problem and continue to keep them a lowes customer.
+100%
0%
+ / -
-0%
31.
I diffuse them every time. Its about being a good listener.
+100%
0%
+ / -
-0%
32.
I listen to what they have to say and then help them to the best of my abilities, if need be I will get somebody that could help them better solve there problem.
+100%
0%
+ / -
-0%
33.
In retail it is something that is always going to happen. You have to prepare yourself for any situation. In the past I would say I have handled every situation the best way to satisfy the customer and send them home happy.
+100%
0%
+ / -
-0%
34.
I would I Handle them well. I worked for a hospital of 5 years prior to this and part of my job there was handling patient complaints. And working for lowes for a little over 2 years part of my job was also to handle customer complaints. Help take care of the customer/ patient the issue and addressing those involved and correcting the issue.
+100%
0%
+ / -
-0%
35.
By listening to what the customer has an issue with and fixing the complaint leaving the customer happy.
+100%
0%
+ / -
-0%
Lowes Mock Interview
Lowes Mock
Interview
5. Do you prefer working in a team environment or alone?
Top Answer
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
+100%
100%
+ / -
-50%
Second Best
I find that I work well in both team environment and alone. I tend to be a leader in a team environment, showing everyone what their role is in contributing to the common goal of the group. I also like taking the responsibility of taking on a project on my own.
+100%
100%
+ / -
-50%
3.
I am a team player with that being said I am confident in my ability to work by myself also, so I really dont have a preference I would be comfortable working where ever I was needed.
+66.7%
50%
+ / -
-33.3%
4.
team
+37.5%
29%
+ / -
-25%
5.
I can work as a team player or can work alone with little supervision whatever is needed to get job done.
+100%
0%
+ / -
-0%
6.
I enjoy a team because I welcome other peoples ideas.
+100%
0%
+ / -
-0%
7.
I prefer working in a team enviroment. One team one dream.
+100%
0%
+ / -
-0%
8.
I prefer working in a team environment. My last three jobs have been more alone, but the feeling of accomplishing something as a team is more gratifying than alone.
+100%
0%
+ / -
-0%
9.
I like working as a team because you can learn a lot from each other, but I can also work alone.
+100%
0%
+ / -
-0%
10.
I am a team player. I will stay and help to get the job done. You can learn a lot from other people.
+100%
0%
+ / -
-0%
11.
I prefer to work as a team; teamwork develops better morale and a better work environment. Although when needed I am able to handle working alone and getting the task at hand done.
+100%
0%
+ / -
-0%
12.
I enjoy working with teams. You can always answer question or bounce questions off of each other to get the job done.
+100%
0%
+ / -
-0%
13.
I work well in any environment, but yes I would prefer working in an team environment.
+100%
0%
+ / -
-0%
14.
I can do either, but to me a team environment is the stronger of the two. There is a reason they say 2 heads are better than one. In my military career we always worked as a team. In a team you get different points of view on something and different and new ideas.
+100%
0%
+ / -
-0%
15.
I enjoy working with a team of motivated people. I work well as part of a team or by myself. I am a self-starter and good at organizing. When there is a call for additioanal help I readily respond. I enjoy both.
+100%
0%
+ / -
-0%
16.
I prefer to work in a team environment. Its fun and challenging at the same time.
+100%
0%
+ / -
-0%
17.
I do like working with a team when necessary but I am also very capable of working on my own with little to none supervision.
+100%
0%
+ / -
-0%
18.
I prefer working in a team environment. Communication is key to effectively to complete all tasks in a timely manner.
+100%
0%
+ / -
-0%
19.
Alone.....i know who to blame for mistakes that way.
+100%
0%
+ / -
-0%
20.
I am a great team player and get along with everyone. When I am by myself I always stay busy, and complete all my tasks. I dont mind either one, and can get the job done with a team or alone.
+100%
0%
+ / -
-0%
21.
I prefer working as a team because it causes you and your coworkers to work together helping each other which makes everyone better at their job.
+100%
0%
+ / -
-0%
22.
I am a people person. I love being able to interact with others on a daily basis. Being a part of a team gives me that opportunity!
+100%
0%
+ / -
-0%
23.
I like working in both a team environment and also alone. I like the comradery of a group environment and working as a team and sometimes brainstorming to complete a project. I also take pride in taking on a project solo.
+100%
0%
+ / -
-0%
24.
I like the team experience but I am fine with going it alone when need be.
+100%
0%
+ / -
-0%
25.
I love working in a team environment, I am a people person, and working together is a great sence of accomplishment . I like seeing the smiles on other peoples faces when goals are met.
+100%
0%
+ / -
-0%
26.
Either way is fine. Team environment the job will get done quicker. Working alone, the project will get done the way you want it to be.
+100%
0%
+ / -
-0%
27.
No preference it depends on the task at hand. Some times to many hand just get in the way. And other times you and never have to many hands. It comes down to what your trying to do.
+100%
0%
+ / -
-0%
28.
I prefer both, I tend to be a leader when it comes to working as a team. And I can manage my self to get tasks completed when I am alone.
+100%
0%
+ / -
-0%
29.
I would have to say that I dont really prefer one over the other. I work well in a team or by myself. What ever the job calls for im okay with expecially if it gets the job done right and well.
+100%
0%
+ / -
-0%
30.
I have always enjoyed working in a team environment. However, I do understand the benefits of having to work alone.
+100%
0%
+ / -
-0%
31.
Both, working in a team ensures the job is done at a maximum, but I am also capable of initiating and completing tasks on my own.
+100%
0%
+ / -
-0%
32.
Both, working in a team ensures the job is done at a maximum, but I am also capable of initiating and completing tasks on my own.
+100%
0%
+ / -
-0%
6. How would you deal with an angry customer while you were busy completing tasks?
Top Answer
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
+100%
100%
+ / -
-50%
Second Best
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
+100%
100%
+ / -
-50%
3.
the task at hand is taking care of that customer , when finished then complete tasks
+80%
78%
+ / -
-70%
4.
i would tell that customer i apologize for the wait and ill be right with you and if there is antyhing she/he might need
+66.7%
60%
+ / -
-50%
5.
Bad press can hurt a companys image. I would tend to correcting what was wrong with the customer, then return to my task and make my manager aware of the situation.
+100%
0%
+ / -
-0%
6.
Ask the customer what the problem is try to figure out a soultion.
+100%
0%
+ / -
-0%
7.
Stop my tasks and listen to what the customer has to say.
+100%
0%
+ / -
-0%
8.
Stop and listen to customer and try to turn it around by giving good service.
+100%
0%
+ / -
-0%
9.
It depends on the task, I would put the customer first.
+100%
0%
+ / -
-0%
10.
Stop your task and ask what can I do to fix the problem.
+100%
0%
+ / -
-0%
11.
I would drop what I was doing and deal with the customer issue. With social media such as face book and twitter, If a customer leaves the store angry it could do a lot of damage to lowes reputation as well as hurt sales.
+100%
0%
+ / -
-0%
12.
I would ask the customer if there was anything I could do for them, then explain to them I will be with them shortly.
+100%
0%
+ / -
-0%
13.
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
+100%
0%
+ / -
-0%
14.
Stop tasking immediately, listen carefully, speak in a kind even tone, and resolve the issue.
+100%
0%
+ / -
-0%
15.
The customers always come first. I would set aside my task and give the customer my full attention. After I resolved the situation I would get back to my task where I had left off.
+100%
0%
+ / -
-0%
16.
I would immediately stop what I was doing and assit the angry customer the best to my abilities. I would apologize to the customer for their inconvenience and do my best to fx th issue.
+100%
0%
+ / -
-0%
17.
I would calmly start talking to the customer as I would be trying to come to a point in my task where I could stop. I would then give the customer my complete attention and see what I could do to help the scenario.
+100%
0%
+ / -
-0%
18.
The customer comes first no matter what. I would immediately stop what I was doing so I could focus all of my attention on the problem at hand. Ask the customer exactly what happened/ whats going on, so I can identify the problem and take the necessary steps to correct it. Once the customer has been satisfied, then I would go about completing my tasks.
+100%
0%
+ / -
-0%
19.
Stop tasking and assist the customer to provide the best solution for the customer.
+100%
0%
+ / -
-0%
20.
Take care of that customer first and then go back to my tasks. Customers are the most important.
+100%
0%
+ / -
-0%
21.
If I have an angry customer to deal with I would stop all my tasks and deal with the customer, they are the life of our store and are the number one priority .
+100%
0%
+ / -
-0%
22.
I would assist the customer by finding out what the problem is. Then I would talk with the customer to see if there is a soulution to solving the problem.
+100%
0%
+ / -
-0%
23.
I would advise the customer that I am finishing up this transaction and will get with them as soon as possible and get any information regarding the customers issue and provide them with a resolution.
+100%
0%
+ / -
-0%
24.
I immediately focus on the customer. The first step to resolving their problem is to acknowledge the customer and make them your number one priority. I express myself in a positive optimistic manner to demonstrate my genuine concern for their issue and that my tone and engagement conveys confidence in the customer.
+100%
0%
+ / -
-0%
25.
Stop what I was doing listen to that person and get the problem solve .
+100%
0%
+ / -
-0%
26.
I would stop with what task I am doing to give the customer my 100 percent attention. And then I would happily help the customer to solve whatever it is that they are needing.
+100%
0%
+ / -
-0%
27.
I would do whatever I had to do to make that customer happy.
+100%
0%
+ / -
-0%
28.
I would first ask the customer what the problem is and what I can do to fix it. If the customer is raising his voice and swearing I would talk to them in a calm manner and address the situation. I believe that if you talk to a customer in a certain, professional manner, most problems can be solved quickly.
+100%
0%
+ / -
-0%
7. Tell me about your experience in working in retail?
Top Answer
I have worked in retail for over 10 years. My position has always been as a salesperson, helping customers complete projects. I am very comfortable helping people outside my own area of expertise, as the entire store is a sales floor and you can help a customer in any department.
+100%
100%
+ / -
-66.7%
Second Best
Ive worked in retail for 8 years. Being an cashier and working on sales floor assisting customers, working in restaurants. Ive had excelent customer service have never gotten any complaints. Always friendly and to the point.
+100%
100%
+ / -
-50%
3.
I have to work at the register and make sure that all customer are acknowledged as they approach the register and advise them that I will be with them as soon as I complete the current transaction I attempt to ask the customer if they just have a question and try to provide information while competing the current transaction.
+100%
100%
+ / -
-50%
4.
Overall most people enjoy the shopping experience, the excitement of buying a new pair of shoes or a power tool. I like to play a part in seeing their ideas come to life be it painting a room, tiling the bathroom or building a play set. It has been very rewarding helping customers.
+66.7%
50%
+ / -
-33.3%
5.
i have a total of 3 years
+50%
40%
+ / -
-33.3%
6.
I worked at a lumberyard for 5 years. More recently, I ran kitchen remodels for home depot.
+50%
0%
+ / -
-0%
7.
When I was 15 I began working at the Post Exchange, which is a retail outlet for the military. At 19, I became the department manger of mens, boys, shoes and womens lingerieat WT Grant Co. I Managed coworkers that were much older than I, but had respect from everyone. My departments always had a positive influence on sales for the store. I have done everything from pumping gas to grooming dogs managing a marketing department. My desire to excell is evident in my positions as managers.
+100%
0%
+ / -
-0%
8.
Worked in toy store for several years waiting on customers and stocking.
+100%
0%
+ / -
-0%
9.
Very task oriented, customer sales and focus driven, very well organized, managerial role.
+100%
0%
+ / -
-0%
10.
I was a grocery manager at age 18, and had the responsibility of ordering all grocery stocked products in our store. I got to understand how shrink works and profit margins for the store were important. The experience of knowing the importance of rotation and proper merchandising goes along way in boosting sales and ensuring customer satisfaction.
+100%
0%
+ / -
-0%
11.
I started working with retail in 2010 and I enjoy coming to work every day, simply because I know I am going to get the chance to interact with customers. I love to make the customer happy by providing the assistance needed. I enjoy working with co working, and making their days pleasant and helping the provide tope qualith customer service.
+100%
0%
+ / -
-0%
12.
I worked two years at rite aid and 5 years at walmart. I started out as a part time cashier and worked my way up to assistant manager in 3 years. My enthusiasm to learn and face new challenges has resulted in my quick rise within walmart. I will to bring those same qualities to lowes.
+100%
0%
+ / -
-0%
13.
I have learned so many things and I enjoy going to work every day because I know I am going to be that one person that make a difference for having satisfied customers.
+100%
0%
+ / -
-0%
14.
Retail makes me happy. I believe that the ppl you meet while out shopping make a difference. I love being that person to make ppl happy.
+100%
0%
+ / -
-0%
15.
I worked in a family hardware store....much smaller than Lowes.
+100%
0%
+ / -
-0%
16.
I have worked in retail for over 10 years. I am very comfortable helping customers and working with employees at any level, in any area.
+100%
0%
+ / -
-0%
17.
I have been working in this type of job since I was very young and it is never the same except for the customer always comes first.
+100%
0%
+ / -
-0%
18.
I worked in business marketing for 13 years where part of my responsibility was to sell c level executives my services in. Marketing, event planning, theme. Development and employ and customer motivation campaign . I eventually purchased a portion of my employers company and set up my own company in the consumer trade show industry. I created this particular pet related consumer shows where I sold booth space on a convention. Floor for retail companies, boutiques, service providers could market their products under one food, under one pat theme. It was a 3 day event and I raised the capital for this consumer expo show by securing sponsorships. I sold P&G the title sponsorship a single sale of over $70,000, Tractor Supply, a sponsorship with over $30,000 and a large regional Pet Store Chain for all media sponsorship a $25,000 sponsorship. Through my media campaign that ncluded social media, we site, television, newspaper, magazine ns billboards I marketed to the public to attend. This intern sold admission tickets that exceeded total sponsorship sales. Unfortunately as I was building momentum on the company I got cancer. I had to go on hiatus from the show for a while. I need to stay engaged and came to Lowes as a part time cashier and quickly moved to full time head cashier. Kris welch selected me for an assignment transfer to the cabinet department where I struggled to find my spot. I taught myself 20/20, ISST, and the industry of kitchen design and bath design as well. As in depth knowledge of the appliance manufacturers, inventory maintenance and specialized sales in both departments.
+100%
0%
+ / -
-0%
19.
Helping people get what they are looking for walking out with the product they want.
+100%
0%
+ / -
-0%
20.
I have worked in retail for about 4 years, and I have enjoyed helping customers with there projects as well as working with coworkers.
+100%
0%
+ / -
-0%
21.
Just about every job I have had has been in retail. I enjoy the changes that come with seasonal changes and also the customer part of the job. Talking with people and learning what they are doing is something that interests me.
+100%
0%
+ / -
-0%
8. Why do you want to work at Lowes?
Top Answer
I admire the company and feel that my skills would be a good fit for the position.
+100%
100%
+ / -
-50%
Second Best
I feel im a people person and enjoy helping people make the right decesions in there purchase.
+100%
100%
+ / -
-50%
3.
Because am a person people can look to for results.
+100%
100%
+ / -
-50%
4.
I like the working environment of being around many people and helping customers with their projects.
+100%
100%
+ / -
-50%
5.
To gain experience.
+83.3%
82%
+ / -
-75%
6.
why do i want to...(what)... at lowe's
+73.3%
71%
+ / -
-66.7%
7.
I want to be part of the team and gain experience.
+66.7%
50%
+ / -
-33.3%
8.
Customer service and being on the sales floor.
+100%
0%
+ / -
-0%
9.
I feel like I can help the company to grow.
+100%
0%
+ / -
-0%
10.
I am currently an employee of lowes and I want to continue to work for Lowes because I love this company and what they stand for.
+100%
0%
+ / -
-0%
11.
It is a great company and offers a great retail experience.
+100%
0%
+ / -
-0%
12.
Great company to work for that has good benefits and will help me improve to start my career with a company that is I the abc industry.
+100%
0%
+ / -
-0%
13.
I want to contribute my skill set I have learned from past work to help Lowes grow as a company. To be a part of a team environment that puts the customer first.
+100%
0%
+ / -
-0%
14.
I would like to learn and be an empoyee in such company.
+100%
0%
+ / -
-0%
15.
I have been with the company for a few years now and would like to continue to grow along with Lowes.
+100%
0%
+ / -
-0%
16.
For the experience that lowes can give me and room to grow with the company.
+100%
0%
+ / -
-0%
17.
It is the second largest home improvement company and I have heard it was a good company to work for.
+50%
0%
+ / -
-0%
18.
I want to work at lowes because I see lowes as a fast growing company that appreciates hard work and loyalty.
+100%
0%
+ / -
-0%
19.
I have heard wonderful things about lowes as a company. I know it is one of the largest home improvement chains with over 1700 stores. I am very much interested in home improvement and remodeling. I feel that my talents would be a great fit with lowes.
+100%
0%
+ / -
-0%
20.
I enjoy interacting with customers, as well as employees and working together as a team to prove exceptional customer service.
+100%
0%
+ / -
-0%
21.
I believe lowes is a great company to work for and I will have the opportunity to make this my career.
+100%
0%
+ / -
-0%
22.
From what I read about the company, I see that the company cares not only about its employees but also the community and I would like to be a part of that.
+100%
0%
+ / -
-0%
23.
I enjoy the team work and friendly environment. By far, this is the best employer I have ever worked for.
+100%
0%
+ / -
-0%
24.
It a great place to learn retail and advance if you work hard.
+100%
0%
+ / -
-0%
25.
Excitement, daily challenge to meet and exceed customer expectations.
+100%
0%
+ / -
-0%
26.
I like working in an environment of many people and personalities. I like being able to help customers while being creative with solutions.
+100%
0%
+ / -
-0%
27.
I love the customer servce, I love the people, I love that I am not sitting in an office all day that I am out and about, home improvement is exciting, I like to keep up and hear what customers are doing and what thier ideas and dreams are. Lowes allows me to to enjoy this asc]pect of life.
+100%
0%
+ / -
-0%
28.
I like working in retail and getting to know customer and the different projects they go thruogh is something I feel I can tell my kids about and the different lifestyles of people I endure each day.
+100%
0%
+ / -
-0%
29.
It is an opportunity for me to work on no one with the customers, find solutions to their home improvement or renovation projects, and to do so in a fun, energetic fast PAC environment.
+100%
0%
+ / -
-0%
30.
I like helping people and solving problems they may have.
+100%
0%
+ / -
-0%
31.
I want to be part of a team, and I want to learn more things so that I could move up in loses.
+100%
0%
+ / -
-0%
32.
I admire the reputation the company has built over almost 70 years. I also feel that the company cares about its employees and their success as much as the company and stores success.
+100%
0%
+ / -
-0%
33.
I believe this is a great company with lots of room to grow.
+100%
0%
+ / -
-0%
34.
Because I always liked that feeling when you got to help someone and know that in a way you did a good deed. Even though this would be a little different then working at the hospital its still helping. Your helping someone make dreams and ideas come true.
+100%
0%
+ / -
-0%
9. What is your best personal trait?
Top Answer
My best personal trait is finding a way to relate to people and finds what motivates them.
+100%
100%
+ / -
-50%
Second Best
willigness to help others
+66.7%
60%
+ / -
-50%
3.
My ability to multi task with felling overwhelmed.
+100%
0%
+ / -
-0%
4.
Dependable - if you ask me to do something and I say I will, it will be done.
+100%
0%
+ / -
-0%
5.
An interest in helping others achieve their goal.
+100%
0%
+ / -
-0%
6.
My best personal trait is my personality. Management has alot to do with being personable and listening to your associates needs and ideas. If you are able to help them better their selves with a little guidance this will help increase moral and sales throughout the department.
+100%
0%
+ / -
-0%
7.
Passion to succeed. I believe hard work and desire will take you wherever you want to go.
+100%
0%
+ / -
-0%
8.
I am extremely reliable, so if something needs to be done, I make sure it is complete and on time.
+100%
0%
+ / -
-0%
9.
Teaching others how to become the best at what he or she is doing.
+100%
0%
+ / -
-0%
10.
Being a very engaging person, and getting people to work as one or working as a team.
+100%
0%
+ / -
-0%
11.
I am a hard worker and very detailed orient when it comes to my work.
+100%
0%
+ / -
-0%
12.
My dedication to see through any task I am given, be it for a customer or a side project.
+100%
0%
+ / -
-0%
13.
I like most all people and enjoy listening to them.
+100%
0%
+ / -
-0%
14.
I would say my best personal trait is my work ethic. I take pride in knowing that people can count on me to get the job done. I also think that others work harder if they see someone in a position of authority roll up their sleeves and take care of business.
+100%
0%
+ / -
-0%
15.
I find it easy to find a way to relate to all types of people. I find that customers like to work with salespeople they feel they can relate to.
+100%
0%
+ / -
-0%
16.
The ability to listen and then decide what needs to be done next to get the best result.
+100%
0%
+ / -
-0%
17.
My best trait is to over come things im my way. if I need to learn more then I do if I need to work overtime then I will if I need to be there to accomplish the task then I will do it. I like to do things right and complete, I am relentless when I need to get a task done.
+100%
0%
+ / -
-0%
18.
I am a good listener, and very confident in the work I do..
+100%
0%
+ / -
-0%
19.
I am a very friendly person and always greet everyone with a smile.
+100%
0%
+ / -
-0%
20.
Highly creative with an enormouse positive attitude.
+100%
0%
+ / -
-0%
21.
Being friendly and helping people with what they need.
+100%
0%
+ / -
-0%
22.
The ability to work well with others and I can talk to anyone.
+100%
0%
+ / -
-0%
10. Tell me about a time when you had to be a leader. How was the outcome?
Top Answer
Training new employees, excellent as they were able to start performing daily task as well as learn new. Which ultimately contribute to great sales.
+100%
100%
+ / -
-50%
Second Best
I had to be a leader multiple times when we received new employees. I would show them how to do things to complete there tasks.
+100%
100%
+ / -
-50%
3.
In the military I was put in charge a few times of conducting last minute safety briefs, map productions, and intelligence information to fellow Marines before heading out in training or real world conflicts. I utilized my assets and Marines under me to assist me in getting all the information I needed to complete the task.
+100%
0%
+ / -
-0%
4.
I am always being told to be a leader in my department. Things run fairly well.
+100%
0%
+ / -
-0%
5.
I was the order clerk in garden center and was tasked to order for a customer wedding the out come was a beautiful wedding.
+100%
0%
+ / -
-0%
6.
Last year when our boss was out of town and the manager had a day off I was the next one in charge of the store. So I had to step up and make sure all orders were made and delivered and that the end of day closing was done correctly before going home.
+100%
0%
+ / -
-0%
7.
I was team leader for hurricane response team in my area, we were very successful in getting the client up and running.
+100%
0%
+ / -
-0%
8.
When I first took the position of department manager, I found that my team felt neglected by previous management and had a negative outlook for the goal of the department. I found that setting the example of how to be is one way to turn that around... Also, I talked to the employees to see what was making them feel that way, and it was lack of recognition. I found that by recognizing even small accomplishments, they would do more to get more recognition. The key to being a good leader is knowing your people, and finding what motivates them. You have to show them their role is on the team, and how their achievements contribute to that goal.
+100%
0%
+ / -
-0%
9.
By summiting an action plan on cross training employees within my deparartment. Outcome was a success.
+100%
0%
+ / -
-0%
10.
I have been a leader many times and the outcome has always been good. I love to help others get to where they need to be in a job.
+100%
0%
+ / -
-0%
11.
At one time I was a substitute teacher. I had to lead many students on a daily basis. The students I taught were not from affluent families all the time . Many had large challenges. I needed to motivate them to learn, to be well behaved, and to enjoy the process. I had 30 days for each class I taught long term. I had a class that no other substitute would take. Kids who pushed the limit. I earned their respet, got them from d and fs on simple spelling test to a and cs. From a class that no one wanted to a class a teacher was proud of. I went back to watch them graduate to middle school I was so proud of these kids.
+100%
0%
+ / -
-0%
12.
I was being a leader when I had to train the now department manager in home decor. She really didnt know what was expected and I did because I had been there for 3 or 4 years. It felt awkward because it shouldve been the other way around. But it was an experiance for me..
+100%
0%
+ / -
-0%
13.
I have been filling in as Head Cashier and have received positive feed back from managers and coworkers.
+100%
0%
+ / -
-0%
14.
I trained fellow and new employees on front line cash registers and job responsibilities. Satisfying to enable people to learn as much as they can to assist with the stores overall sales. My lowes, credit cards, customer service.
+100%
0%
+ / -
-0%
15.
We were having trouble with side seals on a trash bags. I call the operator together and brain storming deferent tasks to a solution.
+100%
0%
+ / -
-0%
16.
At the beginning of the season my current department manager asked if I would be interested in training some of the new employees on how we did things and some things on the computer. I jumped on the opportunity and they told me and the department manager they appreciated me taking the time to train them and they learned a lot in the short amount of time we had to train them.
+100%
0%
+ / -
-0%
17.
I have had to be a leader everyday for the past 23 years so youll have to be more specific please.
+100%
0%
+ / -
-0%
18.
Had a deadline to meet and go it done working with my team.
+100%
0%
+ / -
-0%
19.
Most of my job is being a leader. I get the job done.
+100%
0%
+ / -
-0%
20.
Being a store manager for over 13 years there were several times that I was the leader. Your team looks to you for guidance and I always made sure that my team was prepared for most anything.
+100%
0%
+ / -
-0%
11. Have you ever worked on a house before? What was your project?
Top Answer
I have had many home projects. The most recent one was putting in Pergo laminate flooring.
+100%
100%
+ / -
-50%
Second Best
no
+55.6%
50%
+ / -
-44.4%
3.
Yes always working on mine, barthoom, tile in kitchen, kitchen cabinets, hardwood floors, planning flower bed.
+50%
0%
+ / -
-0%
4.
Yes, I have done tile and grout work in my own home. I have installed a dryer, done pressure washing, gutters, and minor caulking jobs.
+100%
0%
+ / -
-0%
5.
Yes I have worked on a house before. The project was putting in lamented wood floor, putting title around the fireplace, putting in new o-ring for toilet, putting title in kitchen and laundry area. Painted rooms that had vertical, horizontal strips & accent colors. Put in new kitchen faucet.
+100%
0%
+ / -
-0%
6.
When we remodeled our bathroom I gained some knowledge of building from the bottom up including plumbing work, carpentry, flooring and a little bit of electrical.
+100%
0%
+ / -
-0%
7.
Yes, I own my own home. The last project I worked on was installing Pergo laminate flooring.
+100%
0%
+ / -
-0%
8.
I have helped on many projects with my house and others as well I love learning new things to improve upon.
+100%
0%
+ / -
-0%
9.
I have worked on several homes. I have help to build a home for habitat, I have worked on 4 of my own homes. I have refinished cabinets, put in sprinkler systems, painted, and several other projects to many to remember.
+100%
0%
+ / -
-0%
10.
The time I can recall working on a house is when I moved in the the home im in now. Wasnt much work to be done but we had to do a little painting and cleaning. Wasnt nothing major.
+100%
0%
+ / -
-0%
11.
I renovated an entire house, doors, windows, bilt ins, new electrical service, designed and installed a customized tile floor in a family room and bedroom when I lived in fla working at Disney as an entertainment producer. A few years ago I ought a foreclosure home and have nearly completely renovated it from top to ottom, doing a great deal of the work myself wbuilding cement walls outside, replacing flooring, doors to overseeing subcontractors to gut three rooms I the house, reo plumbing and electrical, ebuld front porch, etc.
+100%
0%
+ / -
-0%
12.
I recently just helped install a fence in my brothers backyard. Working outside helped me know what to plan for him to purchase and to help him stay within budget. Doing it helped me learn some things to be able to take back to work on what to be able to tell customers.
+100%
0%
+ / -
-0%
13.
My own house and rental homes we have owned. Fences, decks, roofs.
+100%
0%
+ / -
-0%
12. Tell me about a time when you went above and beyond for customer service?
Top Answer
I stayed late locating a Lowes store that had the product in stock that the customer wanted. i followed through to the end ensuring the customer was more than satisfied
+75%
67%
+ / -
-50%
Second Best
i was helping a customer in plumbing with a tub and i asked them what they were looking for so i told them i would do some research and i would get back to them welll i looked some up and i told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it
+66.7%
50%
+ / -
-33.3%
3.
i try to make that a point everytime I work with a customer I treat hem equally weather they are purchasing something or not
+42.9%
33%
+ / -
-28.6%
4.
In a past job I had running a bread route a situation arose a couple of times where I would be short of product due to higher than expected sales. I would call a fellow co-worker on his route to see if he could sacrifice any product without hindering his customers or sales and ask to transfer it to me. In these cases I would meet up with him and go back out to the store after normal receiving hours to get product in their store for customer sales.
+100%
0%
+ / -
-0%
5.
Had a damaged cabinet come in for a customer so when the new one came in, I delivered it myself.
+100%
0%
+ / -
-0%
6.
A customer came in to the store and had trouble installing his shower I went online and spent some time looking for a video that showed him step by step how to install and then made sure he was comfortable that he could install and told him if he needed anything to give us a call and we would help anyway we could.
+100%
0%
+ / -
-0%
7.
Man was in the dog house with his waie so me picked out a beautiful bunch flowers and I wrapped them up really pretty.
+100%
0%
+ / -
-0%
8.
I was with another customer in store and had another costumer on the phone asking about patio furniture, but she also wanted to know about the sales that we had going on. I asked if I could call her back when I was done with the in store customer. I called her back at home and provided her with the information that she was looking for, upon that she came in the next day bought some patio furniture and also let me me a customer compliment.
+100%
0%
+ / -
-0%
9.
I had a customer come in that his cell phone had been shut off. I called the cell phone company to find out what happened. There was a mix up with the cereal numbers with his phone and another. I called three different places and researched the issue. At the end I had the customers phone working agin with extra minutes put on his phone for his trouble.
+100%
0%
+ / -
-0%
10.
I had a customer that came in wanting an item that we did not sale in the the store. I told the customer about the atg store, and we looked for the product and found exactly what the customer was looking for. I ordered the item and had it shipped directly to her home. She thanked me and was verry satisfied.
+100%
0%
+ / -
-0%
11.
A customer wanted a specific winter coat we did not have in the store. I went to the computer at the store and ordered the specific item she wanted and made sure she was satisfied before walking out of the store. I made sure the item shipped directly to the customers home.
+100%
0%
+ / -
-0%
12.
A recent time would be when a customer came in wanting to place a corsage order but had no clue what she wanted. I helped give her suggestions and showed her pictures till she new what she wanted.
+100%
0%
+ / -
-0%
13.
I went in to work extremely early to finish work that would effect the clients ability to wait on customers.
+100%
0%
+ / -
-0%
14.
Sold product, add on sales, actually visited the customer at their home.
+100%
0%
+ / -
-0%
15.
I had a customer who came up to me while I was working in the plumbing department and was looking to re-do their bathroom and had a lot of questionsd. I went above and beyond by immediately explaining the PSI program to the customer and setting them up for a lead in the system to speak with our PSI associate as well as assisting the customer find the exact product that they needed and saving an order in the system of all the item numbers of all the products they wanted so that when the PSI associate sat with them they would be all set and it would go quicker.
+100%
0%
+ / -
-0%
16.
While on my day off my customer came in and the employee he worked with ordered the wrong tile when I discovered the problem I called Lowes hotline to check to see if our ware house had the right tile to get to my customer and called the warehouse to send the tile in 48 hours to be deleiverd to the customer.
+100%
0%
+ / -
-0%
17.
Emailing the vice president of the loan company to see if I could personally go to a customers home to renew her personal loan with us because all loans were to stay in the office. Her mortgage company was getting ready to foreclose on her home because she could no work due to a car accident and could no longer drive and had not received her settlement yet. This customer had been with our company for over 15 years and I knew that she needed help and I done what was right to help her out and save her home.
+100%
0%
+ / -
-0%
18.
A man came in looking for a spray paint we did not have. I took his name and number told him that I would call him if I can get the product. Called the company that sold it.. Got the info and price called him back and ordered it for him. He was very happy.
+100%
0%
+ / -
-0%
19.
It was time for me to go to lunch and I had a phone call to help a customer on a sale, I got her information and she paid for it and I had to fax her the contract to sign. I thought I was done but another customer walked up customer wanted to purchase some blinds and we didnt have them all instock. She didnt want to wait 2 weeks to get them in. So I looked up other stores to see who had them. We checked three other stores when we finnaly found all 22 of them. I couldnt get through to home decor so she had to run an eron. While she was gone I had to call the store back and while waiting more customers came wanting assistance. I help them while waiting to talk to the other store. They said they had the blinds. Customer called me and I let her know and she thank me for going thru all the trouble of finding the blinds for her and she said she will let my manager know how I helped her and spent majority of my time with her.
+100%
0%
+ / -
-0%
20.
Just recently a customer went to customer service to attempt to get their credit card information but the associate was unable to locate the account information so I called our customer service number and was able to get the customer their credit card information.
+100%
0%
+ / -
-0%
21.
A customer was promised items through the lowes interiors project that was never translated into the file and purchase orders. Consequently the customer was never charged for the items. However, these wee critical items needed to finish the clients kitchen and allow them to fully operate in the kitchen. I investigated the. Availability of the items and did three things: First, I enlisted the rep for the cabinets and persuaded him to provide the cabinet part that was missing for free. He also expedited the item, but it would not arrive for 8. Days. Second, I contact the manufacturer directly and ordered additional decorative items and created a PO that would be express shipped to the store within 4 business days. Third,I researched tha availability of in store items needed and found we did not. Have enough n hand. I found another lowes. Store with the items and had them ICB for pick the next day. The next day I relieved the ICB parts from receiving, packaged and labeled the. I sent an email to installed sale, fellow designer and my manager outlining what was needed and the steps I took to remedy the situation. The solutindid require the assistance of installed sales to coordinate with the installer the arrival of all materials and when the installer would be available. I also investigated the possibility of the installer giving us measurements of the cabinet part needed and calling me to get the part cut at the store. I could easily have the material cut, and finished no delivered to the clients home, well within the hour. I contacted e client while the final installation was going on and followed up with them to ensure that everything had been completed and met her needs. I apologized for the second installation date and acknowledged it was an intrusion o. Their time. I emphasized how much we enjoyed working with her, appreciatd her patience, and if she has any questions or needs any further assistance to please callee. I thanked her for working with us and ow much I enjoyed working with her.
+100%
0%
+ / -
-0%
22.
A sale manager came in to buy our bags from Glad Manufacturing. I took to all the different department from start to end.
+100%
0%
+ / -
-0%
23.
The other day I was walking by the paint desk and noticed a customer standing there looking impatient, I asked if they have been help and they replied no they have been waiting five minutes. So I told them that I will take care of them and I helped them pick out there paint colors and the proper sundries for there project and signed up on my lowes card. Thanked them and told them to have a great day.
+100%
0%
+ / -
-0%
24.
During closing time I noticed a man in a wheelchair with a list of items. I asked the gentleman if he needed some help, he replied yes. So I escorted him around the store personally until he had everything, he told me thanks and I said no problem Sir come back again.
+100%
0%
+ / -
-0%
25.
I had a very irate customer mad at us because his wife bought a car without his permission. I calmly explained the laws and listend to him for a bit and we came to an agreement that he was wrong to come in so mad.
+100%
0%
+ / -
-0%
26.
Put a lawn mower together for a customer who was unable to assemble it themself.
+100%
0%
+ / -
-0%
13. If you find a problem going on with two different employees, what would you do?
Top Answer
As a member of a team I feel it is important for all employees to operate as a unit. I would talk to each individually to see if a solution could be worked out on our level without having to go up the ladder and get management involved.
+100%
100%
+ / -
-50%
Second Best
i would say hey is everything okay? in a freindly voice and depending on there answere i would help them out or do nothing more and maybe adress the situation to the manager if the problem keeps occuring between the two co workers
+60%
50%
+ / -
-40%
3.
Tell the mgr asap.Employees are suppose to be working and doing a job for the company and that is that.
+50%
33%
+ / -
-25%
4.
If it was a verbal problem I would alert a manger.
+100%
0%
+ / -
-0%
5.
I would find out what the problem is address the problem and solve the problem.
+100%
0%
+ / -
-0%
6.
I listen to each person and figure out what the issue is. I then present the issue as I understand it in my own words. Next I get the two of them to discuss it in a rational manner. I will suggest compromise and find a way to resolve the issue.
+100%
0%
+ / -
-0%
7.
Ask them both what I could do to help resolve the problem. Make myself available to them.
+100%
0%
+ / -
-0%
8.
If its a problem I can help fix then I would try to but if me stepping in would make things worse then I would go find a manager.
+100%
0%
+ / -
-0%
9.
I would assets the situation. I would talk to each employees and try to resolve the situation.
+100%
0%
+ / -
-0%
10.
Listen to both sides, and try to resolve the differences.
+100%
0%
+ / -
-0%
11.
Talk with both associates, understand where the problem lies - resolve to issues in a team fashion.
+100%
0%
+ / -
-0%
12.
I would talk to each person seperately to see if there was anything I could do to help. I would try to negotiate a compromise without having to get the managers involved first thing.
+100%
0%
+ / -
-0%
13.
Sit down and talk to them individually and if that didnt work sit down with them together to work the problem out.
+100%
0%
+ / -
-0%
14.
I would approach the employees to find out what the issue is and see if there was a way to find an amicable solution so that we could continue to work as a team to accomplish our goal as a team.
+100%
0%
+ / -
-0%
15.
I try to talk to both employees to find the issue then I might get them together and see if we can all find a solution or some middle ground between them.
+100%
0%
+ / -
-0%
16.
In this situation it is best to take each one aside and get each side of the story. Then, with the assistance of a zone manager, bring them together to explain each others side and talk it out in a professional manner.
+100%
0%
+ / -
-0%
17.
Set up a meeting to come up with the best solution for all affected.
+100%
0%
+ / -
-0%
18.
That is none of my business unless they were causing issues while I was working and it was affecting my ability to work properly.
+100%
0%
+ / -
-0%
19.
I would talk to each employee seperatly hear both sides of the story , try to sugest ways for each of them to work it out on their own with the other one, if that does not work then ask if they woud like to sit down and work things out between each other with me to mediate.
+100%
0%
+ / -
-0%
20.
I usually dont put myself in a situation that dont involve me, but if I have to be involved, I would see if I can help solve the problem so their will not be a conflict. If I cant help and if need be I will get a manager involved.
+100%
0%
+ / -
-0%
21.
I would try to discuss with both employees on an individual basis and get them to come to an understanding with each other and make sure that everything is documented on what was discussed with the employees.
+100%
0%
+ / -
-0%
22.
Intervene and help mediate while they solve the issue.
+100%
0%
+ / -
-0%
23.
Stay focus on my work and not allow myself to be drawn into the problem. In a private moment with each one separately I would ask if everything was all right, I saw that they had a conflict with another employee, will our work be affected, is there anything they see that we can all do to ensure we can work smoothly.
+100%
0%
+ / -
-0%
24.
I would take both employees aside and ask each one what had happened. And after hearing both side I would then try to find the rout of the problem and solve it as best we can so that both employees could continue to work together in a comful work environment. It may mean that both party leave the table both happy and unhappy. But they both know that they will be treating each other with respect and consideration at work and their miss conduct would not be tolerated and will not be aloud to affect their other coworkers or the costumers experience.
+100%
0%
+ / -
-0%
25.
Sit them down. Discuss the differences and get to an agreement.
+100%
0%
+ / -
-0%
26.
Stop them and discuss the problem with each person seperatly, then together for solution.
+100%
0%
+ / -
-0%
27.
Try talking it out first. If that fails, I would notify upper management immediately.
+100%
0%
+ / -
-0%
14. Why do you feel you will be better suited for this job than the rest of the applicants?
Top Answer
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
+100%
100%
+ / -
-50%
Second Best
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct
+50%
40%
+ / -
-33.3%
3.
I have the drive, knowledge and excitement to administer and manage in a fast paced environment.
+50%
40%
+ / -
-33.3%
4.
With past management experience in retail and in industrial environments, I am knowledgeable of situtations envolving vendor/customer and customer/vendor. I acknowledge the chanllenges that come with being a manager and am prepared to take on these challenges to assist my team in becoming a strong knowledgeable team in areas of customer service and department performance. Both of which will ensure repeat business which will increase overall sales.
+100%
0%
+ / -
-0%
5.
Because I have a lot of drive and committed for success.
+100%
0%
+ / -
-0%
6.
I am currently in the position at my store and I feel that I am a strong assest to the department and I am consistently learning and molding myself to be better employee everday.
+100%
0%
+ / -
-0%
7.
I am a team player, flexible, patient, will go out of my way to make a customer happy, and will make sure I have the extra knowledge to offer them the best possible experience.
+100%
0%
+ / -
-0%
8.
I currently have 3 years experience in the department im applying for and I have played the role of deparment manager many times. I am considered a fill in for when a department manager is gone, I help with the work load. I am also a team player and help out in anyway I can and I have alot to bring to the table.
+100%
0%
+ / -
-0%
9.
Like I mentioned before, I have been working in the store for a couple of years now. I also have a background in interior design and space planning.
+100%
0%
+ / -
-0%
10.
Because I have a sense of commitment, dedication and prepared to work hard to achieve my goals and believe I have the skill to accomplish them.
+100%
0%
+ / -
-0%
11.
I started to work for Lowes in 2010, and since my time working with Lowes I made it my goal to learn everything possible that is needed to manage the front line. I feel compatible applying to this position now because I feel I have reached that goal.
+100%
0%
+ / -
-0%
12.
I feel that my experience working in several different areas of the store will be an asset . I have an understanding of how installs work because I work so closely with home decor and flooring.
+100%
0%
+ / -
-0%
13.
Many year of retail knowledge and customer service to back it up.
+100%
0%
+ / -
-0%
14.
I have observed learned, trained and I am ready to excute the skills learned to reach the next level.
+100%
0%
+ / -
-0%
15.
I take my jobs very serious. I retain the information well. I have high standards for success. I believe I will b a success.
+100%
0%
+ / -
-0%
16.
I have experience working with the public and it will be my joy to make customers smile knowing they got the best customer service possible.
+100%
0%
+ / -
-0%
17.
Personal skills, knowledge of the products and how to install them.
+100%
0%
+ / -
-0%
18.
I think that my many years of experience and training give me the expertise to make me the best candidate for the job.
+100%
0%
+ / -
-0%
19.
I believe that I have the experience on the front end that the other candidates are lacking. In the 3 years that I have been with the company, almost all of that time was spent working on the front end. I started as a seasonal cashier and worked my way up to head cashier before my first year was up. I understand the policies and procedures that the company has set down for the effective running of the front end. I also have a good working relationship with the head cashier team. They know, that even in my current position as a specialist, that I am willing to help them in any way I can and answer any questions they may have.
+100%
0%
+ / -
-0%
20.
I feel that my years of experience and training give me the expertise I need to be the best candidate. My record shows that I am one that likes to produce results.
+100%
0%
+ / -
-0%
21.
As a current deparartment manager in a leadership roll I have the skills to train and coach current and new employees to empower them to reach their goals as Lowes employees.
+100%
0%
+ / -
-0%
22.
I have many years of experience and training along management skills in this area.
+100%
0%
+ / -
-0%
23.
I have been with lowes for 10 years, I have worked in 3 departments, and been a head cashier. I have a lot of experience behind me and I have a very strong will to get this job and be the best I can be at it and succed for myself the company and my family..
+100%
0%
+ / -
-0%
24.
I feel I am customer oriented and that I can provide the associates with a positive experience.
+100%
0%
+ / -
-0%
25.
I am always customer oriented as demonstrated by my training from Disney on customer service, my work in marketing and my years at Lowes in customer services as a leader and having that recognized by the store manager o put me in a position of specialized sales.
+100%
0%
+ / -
-0%
26.
Have over thirty years working with teams and experience in deferent fields .
+100%
0%
+ / -
-0%
27.
I am dedicated to my job. I love what I do and I know what the job entails. I know that I will bring a terrific work ethic and great leadership skills.
+100%
0%
+ / -
-0%
28.
I have very high ambitions and I feel I can out sell any other applicants that you will speak to.
+100%
0%
+ / -
-0%
29.
I have 15 years experience as a assistant manager.
+100%
0%
+ / -
-0%
15. What are some of your weaknesses?
Top Answer
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
+100%
0%
+ / -
-0%
Second Best
I may be a bit of a worrier when it comes to finishing something. I like completing task, so I can move on to something else.
+100%
0%
+ / -
-0%
3.
My strongest weakness is the way I interpret constructive criticism. I take it very well but sometimes need a better understanding of the issues that arrise.
+100%
0%
+ / -
-0%
4.
Tunnel vision. I sometimes have to remind myself their is more going on around me than just the task at hand.
+100%
0%
+ / -
-0%
5.
I tend to be a perfectionist, so I prefer to do things myself to be sure it is done correctly.
+100%
0%
+ / -
-0%
6.
I still need to learn the ins and out and finer points of Genesis.
+100%
0%
+ / -
-0%
7.
I get frustrated when not given enough time to do a good job.
+100%
0%
+ / -
-0%
8.
To sometime work through breaks to complete the tasks I am working on.
+100%
0%
+ / -
-0%
9.
Being to much of a perfectionist, needing to be too much of a hands on and in control of everything.
+100%
0%
+ / -
-0%
10.
I would say my weaknesses is wanting to control everything around me. I know I need to let go of things , give direction and let people do what they need to do they way they need to do it.
+100%
0%
+ / -
-0%
11.
I am. Extremely creative and look for ways to improve on my work processes. Sometimes new ideas are not always as effective as tried and true methods.
+100%
0%
+ / -
-0%
12.
Trying to take on to much making my job more difficult .
+100%
0%
+ / -
-0%
13.
My weakness would probably be that I worry to much about getting tasks completed so that I could get on to my next one.
+100%
0%
+ / -
-0%
16. How do you think you can work in a team environment here at Lowe's?
Top Answer
I am friendly, cooperative and enjoy working with people in order to achieve a goal.
+75%
67%
+ / -
-50%
Second Best
i am very friendly and i don't judge or look down on people and no a team works together and there is no "I" in team
+50%
40%
+ / -
-33.3%
3.
I would thrive in a team environment at Lowes. The satisfaction and reward of accomplishing tasks as a team is a good feeling to go home with.
+100%
0%
+ / -
-0%
4.
Very well I like working with people who very different sales styles.
+100%
0%
+ / -
-0%
5.
By maaking sure every one work together as a team providing exception customer service.
+100%
0%
+ / -
-0%
6.
I can definitely work in a team environment, I am a team player and like to learn from other adsociates.
+100%
0%
+ / -
-0%
7.
I like working on teams where everyone has to step up to accomplish the same goal.
+100%
0%
+ / -
-0%
8.
I have worked with SOS Coordinator, Install Department, Receiving Department, Managers, Head cashiers and cashiers alike to help resolve a multitude of problems. It took communication and follow up to effectively resolve the matters.
+100%
0%
+ / -
-0%
9.
I can help lead a team with my experience, or can follow as well when someone else has better knowledge or experince.
+100%
0%
+ / -
-0%
10.
I can work great in a team environment. I find a lot of satisfaction in achieving a goal using team effort.
+50%
0%
+ / -
-0%
11.
I think I can work well in a team environment. I find that I like being part of a group who work together to achieve a common goal.
+100%
0%
+ / -
-0%
12.
Very well I have worked in a team environment at most of my jobs and team work is the best.
+100%
0%
+ / -
-0%
13.
I would work well in a team environment, I have been working in teams all my life from soccer to girls scouts. I love teams.
+100%
0%
+ / -
-0%
14.
I bring a positive, patient attitude with an open mind, adaptability, willing to wad apt to change.
+100%
0%
+ / -
-0%
15.
Being friendly , work safe, help people and keeping the store.
+100%
0%
+ / -
-0%
16.
I am friendly, cooperative, and can be a leader when needed.
+100%
0%
+ / -
-0%
17.
Working as a team is essential for all of our successes. You have to have a team that is going to work together to be successful. I know I am a great team player and am willing to do what is necessary within reason for our success.
+100%
0%
+ / -
-0%
17. What steps do you take to solve a problem?
Top Answer
First I identify how the problem happened, who is involved, etc. I talk to the people involved to hear all sides. Then I find a way to fix the problem, by making a plan, talking with others involved to get their input for a solution, do some brainstorming. Review the options available to resolve, then carrying out the chosen plan by putting it in writing for the team, and checking back to make sure everything has been addressed.
+100%
100%
+ / -
-50%
Second Best
first i would identify the problem, then i would see who it involves, then if it involves a coworker i would confront him and ask if everything is okay and try to go from there
+60%
50%
+ / -
-40%
3.
identify, talk it over, impliment, follow through
+60%
50%
+ / -
-40%
4.
I I would speak to my manger
+50%
40%
+ / -
-33.3%
5.
If its with an individual I speak to them, if its with a project I reexamine the action plan and determine where the issue are and correct them.
+100%
0%
+ / -
-0%
6.
First and foremost is to listen. You have to know and understand what the problem is before you can take steps to resolve it. Once you know what the problem is then you can take the appropriate steps to solve it.
+100%
0%
+ / -
-0%
7.
First assess the root of the problem and figure out the best to approach the fix.
+100%
0%
+ / -
-0%
8.
I first try to start at the foundation of the problem, from there working my way up until problem is solved.
+100%
0%
+ / -
-0%
9.
I listen to the situation to beter understand it and then I solve the problem.
+100%
0%
+ / -
-0%
10.
Stop,listen,make eye contact,understand the problem, make the customer comfortable with me, and do whatever possible to solve the problem.
+100%
0%
+ / -
-0%
11.
If for a customer, I listen to what they have to say, ask questions to help identify the issue and possibly the solution, provide the assistance myself or through another associate by any means possible. If I cannot get the answer for the customer I will refer them to someone who can.
+100%
0%
+ / -
-0%
12.
Find out the problem, prioritize the problem, and investigate any unknown factors to resolve the issues.
+100%
0%
+ / -
-0%
13.
Listen, ask open ended questions, make suggestions use examples of similar situations and how they were fixed.
+100%
0%
+ / -
-0%
14.
The first step in solving any problem is to identify what actually needs to be solved. From there I look at my different options and choose the most effective and time efficient method.
+100%
0%
+ / -
-0%
15.
I look at what the problem is and try to find out what caused it by talking to the people involved, looking at records, documentation, etc. I then try to come up with a plan to resolve it by correcting what caused the problem in the first place, and by talking to those involved to get their input, if necessary. I put an plan in writing and follow up with it to make sure it was completed. Then put measures in place to try to prevent it from happening again.
+100%
0%
+ / -
-0%
16.
To ask opened end questions and encourage all parties involved for there opinions to come up with the best soulitions.
+100%
0%
+ / -
-0%
17.
Find out what is causing the problem then evaluate it and find the best way to resolve it in the best manner.
+100%
0%
+ / -
-0%
18.
I LISTEN, OFFER SUGGESTIONS AND GUIDANCE, FIRST, I try to put a positive spin to the problem, depending on the problem let employees try to work it out, customer see what I can do to solve the problem and make them happy. Every problem is different and needs a different approach, but I think the biggest start to solving any problem is listening.
+100%
0%
+ / -
-0%
19.
Talk to customer to see what the problem is and try to assist them in the situation. All along in a commonly manner.
+100%
0%
+ / -
-0%
20.
Listing to the customer complaint, apologize and and solve the problem.
+100%
0%
+ / -
-0%
21.
Analyze the situation. Figure what steps need to be taken. Exectute. Under promise over deliver and save the day.
+100%
0%
+ / -
-0%
22.
I find out what the problem is and then I try to come up with steps to fix the problem until it gets solved.
+100%
0%
+ / -
-0%
23.
Figure out what the problem is first. Assess the situation and think of what the best action to take is within the circumstances. Then execute that plan.
+100%
0%
+ / -
-0%
24.
Lets start with what the problem is and go from there.
+100%
0%
+ / -
-0%
25.
Research to find out why there is a problem. And then fix it.
+100%
0%
+ / -
-0%
26.
I always take a step back, analyze the problem, and work on a solution immediately. A problem that lingers tend to become a bigger problem.
+100%
0%
+ / -
-0%
18. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Top Answer
Yes, when I as a department manager, I had an employee who wanted to raise his EPP close rate, but was not having any results. I watched how and when he presented it to the customer and found his methods were not so effective as he waited until the end of the sale to mention it. I found that after giving him some suggestions of talking about the EPP throughout the sale and showing the value in it while discussing the product, and him applying these techniques, as well as me recognizing his achievements... His close rate rose over time from less than 10% to over 30%.
+100%
100%
+ / -
-50%
Second Best
I promote life track throughout my store. It offers many benefits from mental health to physical and financial health.
+100%
0%
+ / -
-0%
3.
Multiple times. As a teacher, it was my job to help people achieve their personal goals.
+100%
0%
+ / -
-0%
4.
I am very good at teaching other people how to setup details, pse leads, how to order or manually order sos product, how to talk and sell to the customer and address the needs of the customer, and with doing so I am able to teach people how to become better at their job to help profits in the store.
+100%
0%
+ / -
-0%
5.
Yes. After earning my CDL I have helped two different co-workers study the permit test and also assisted them with backing and pre and post trip inspections to acquire their permits.
+100%
0%
+ / -
-0%
6.
Yes, I am always helping our PSI Jacqueline achieve her sales goals by helping to keep her organized and lighten her work load if possible.
+100%
0%
+ / -
-0%
7.
Yes, when a co-worker was struggling on how to help a customer I told her some basic questions she could ask to get info that would help her achieve that. She said that it helped her a lot to figure out what the customer needed.
+100%
0%
+ / -
-0%
8.
A co-worker had problems with knowing how to help customers, So I gave her some key questions she could ask the customer that would help her achieve her goal.
+100%
0%
+ / -
-0%
9.
Yes, I have found that cashiers enjoy being competive so I isten to each one of them, when it comes to their selling methods, and tell them what is needed to become better sellers, simply by explaining the details of the products he or she is trying to sell.
+100%
0%
+ / -
-0%
10.
As a former head cashier I trained and mentored several new employees . I would continuously give cashiers tips to better sell epps or charity donations.
+100%
0%
+ / -
-0%
11.
By helping them learn there job better by teaching them hands on so they feel good about themselfs.
+100%
0%
+ / -
-0%
12.
Being a store trainer I was always in a position of helping other accomplish there goals. Sometimes it was easy teaching, and sometimes it was a little more challenging, but the more challenging ones I just spent more time with team and even thinking of creative ways to teach something to that particular individual. Until the goal was accomplished.
+100%
0%
+ / -
-0%
13.
Yes I teach him or her to be more confident in theirselves. Check to see if there is any problems they need help with.
+100%
0%
+ / -
-0%
14.
I helped the footwear associate become the footwear lead by assuring him that he had what it took to be a leader. I gave him advise about treating ppl equally and respectfully, and lastly, making sure that he believed in himself most of all.
+100%
0%
+ / -
-0%
15.
I helped a subordinate to advance by allowing them to control certain aspects of a project on their own, with little supervision.
+100%
0%
+ / -
-0%
16.
Yes, mentoring a part time associate - to a sales specialist then to department manager.
+100%
0%
+ / -
-0%
17.
I always make myself available to other associates in need of assistance. I pride myself on being someone seasonal associates or new hires can come to for advice or product knowledge. One of the reasons I joined the voice team was to help others with their problems.
+100%
0%
+ / -
-0%
18.
When I was a department manager, a member of my team found great difficulty in raising his closing average for EPPs. I observed him with some customers to find out what was happening. I found that he was only mentioning the EPP at the end of the sale as an afterthought. So, we did some role play showing him suggestions in how he could talk about the EPP throughout the sale and show the customer the value. He used what we talked about and the next week his close rate went from 10% to 25%.
+100%
0%
+ / -
-0%
19.
Yes by developing a game plan for the employee to reach their sales goals by working one on one to empower them and incoureg them to reaithere goals.
+100%
0%
+ / -
-0%
20.
Absolutely, I have worked with many other to get them above and beyond where they need to be by coaching on a daily basis giving examples.
+100%
0%
+ / -
-0%
21.
Associate was not comfortable in selling a sos. I walked her through the order process and she learned it quickly. Now she is a pro at it.
+100%
0%
+ / -
-0%
22.
A friend of mine has a drinking problem .I gave him a place to stay, took him his AAA meeting and help him get a job .
+100%
0%
+ / -
-0%
23.
When I was put through a walk in my shoes. I picked someone to walk in my shoes. I helped mentor one of my top performing csas.
+100%
0%
+ / -
-0%
24.
I have trained people on machines that they have never ran before, and to this day they are still exceeding more than what they thought they could.
+100%
0%
+ / -
-0%
25.
A seasonal employee at my current store wanted to become permanent part time. I told him what he needed to do with approaching our store manager and expressing his interest in staying and that he should start applying for positions within our store and possibly others. He ended up getting hired on permanent part time and he was appreciative of my efforts.
+100%
0%
+ / -
-0%
26.
I have helped so many sales people over the years that its hard to pinpoint one specific.
+100%
0%
+ / -
-0%
27.
Yes I have many maintenance people to go on with their job.
+100%
0%
+ / -
-0%
19. How do you define good customer service?
Top Answer
Excellent customer service starts with listening to the customer to find out what they need, providing solutions based upon those needs and achieving those solutions.
+100%
100%
+ / -
-50%
Second Best
listening to the customers needs and wants and seeing the project through the completion
+66.7%
60%
+ / -
-50%
3.
well an organization is able to constantly and consistently exceed the needs of the customer."
+60%
50%
+ / -
-40%
4.
I beleive to define good customer service you would have to have good communication skills and just build a good relationship with the customers.
+60%
50%
+ / -
-40%
5.
I define good customer service by using the impact model.
+100%
0%
+ / -
-0%
6.
Going out of your way to satisfy the customers needs and wants.
+100%
0%
+ / -
-0%
7.
By making a customer feel like they are your number one priority. Listen, understand, and assess what the customer is looking or asking for. Your customer is the reason you are doing what you are doing. They need to feel comfortable with you and your company.
+100%
0%
+ / -
-0%
8.
Listening to the customer and giving them what they need.
+100%
0%
+ / -
-0%
9.
By greeting the customer with eye contact asking question and help them complete there shopping list.
+100%
0%
+ / -
-0%
10.
Being knowledgeable about the product that we a selling, and being personable with every customer from the easy going to the disgruntle ones. But yet still providing personable customer service to all.
+100%
0%
+ / -
-0%
11.
Treating customers with respect, listining, learning and solving.
+100%
0%
+ / -
-0%
12.
Creating a good relationship with our customers. Making sure no questions go unanswered.
+100%
0%
+ / -
-0%
13.
When a customer leaves happy with no doubt in their mind of what they just ordered.
+100%
0%
+ / -
-0%
14.
Good customer service is making sure a customer leaves with everything they need for their project and a positive shopping experience. If you take care of somebody once you have an opportunity to create a life long customer.
+100%
0%
+ / -
-0%
15.
I think good customer service is always keeping in mind what the experience is like for the customer. You have to alway pretend the customer has a sign hanging around their neck that says, "make me feel important"
+100%
0%
+ / -
-0%
16.
By providing excellent customer service to all customers no matter the size of their purchase or there personality.
+100%
0%
+ / -
-0%
17.
By going above and beyond for that customers needs what ever it may be to put a smile on that customers face.
+100%
0%
+ / -
-0%
18.
Always customer focus. Initiate, make eye contact, help with their project, show that you care, and thank the customer.
+100%
0%
+ / -
-0%
19.
A willingness to listen and a positive approach to finding best solutions for the customers which includes products and services offered that they may not have requested, but will ensue a great outcome on their project and see to it that the customer thinks of lowes as their resource center for all their home improvement projects.
+100%
0%
+ / -
-0%
20.
Be friendly, listen to what the customer need are and make sure they get what they want.
+100%
0%
+ / -
-0%
21.
I really believe its about the connection. If someone can gain my trust and is knowledgeable and professional they have my attention. Its about the value they add to the product and really how they ask for the sale. Some people can persuade people into buying. Its about a positive interaction and making the customer feel as if they made the right choice.
+100%
0%
+ / -
-0%
22.
I give them all my attention to help them with there project, like they say, a happy customer is a returning customer.
+100%
0%
+ / -
-0%
23.
Greeting the customer, making an assessment on what they need. Provide assistance based on their needs. Ask additional questions to see if you can add on or create other sales on additional projects. Close the sale or if they express interest in other project provide the additional assistance and finally thank them for coming in and shopping with us.
+100%
0%
+ / -
-0%
24.
Happy customer through and through and will come back over and over.
+100%
0%
+ / -
-0%
25.
To go above and beyond the call of duty. Never point a customer in the direction of where they need to go. Walk them there. Always talk to a customer like they are a long lost friend or family member. Treat the customer like you would want to be treated.
+100%
0%
+ / -
-0%
20. Where do you see yourself in the Lowe's organization in two years?
Top Answer
I hope to see my clientele base built to where I can expect many referrals from past customers.
+100%
100%
+ / -
-50%
Second Best
Learning in all the different departments and hopefully moving up in the company
+71.4%
67%
+ / -
-57.1%
3.
Learning in all the different departments and hopefully moving up in the company
+50%
40%
+ / -
-33.3%
4.
Learning in all the different departments and hopefully moving up in the company
+50%
40%
+ / -
-33.3%
5.
I have been busy to even think about it. But I hope to gain a lot of experience.
+100%
0%
+ / -
-0%
6.
Maybe being a garden specialist and maybe some day garden manager.
+100%
0%
+ / -
-0%
7.
I see myself having moved up within he company in any facet, and still providing great customer services to our customer.
+100%
0%
+ / -
-0%
8.
I see myself furthering my career by obtaining Administrative Department Manager.
+100%
0%
+ / -
-0%
9.
I hope to gain more knowledge and advance my resposibilities.
+100%
0%
+ / -
-0%
10.
Still with Lowes taking on more challenging tasks or projects.
+100%
0%
+ / -
-0%
11.
Building my clientele base and increasing my client referal base.
+100%
0%
+ / -
-0%
12.
Open to all option to help gain knowledge to serve the customer.
+100%
0%
+ / -
-0%
13.
Learning more about other departments and hopefully moving up in Lowes.
+100%
0%
+ / -
-0%
14.
Continuing to learn as much as possible and making myself more and more of an asset to continue my career.
+100%
0%
+ / -
-0%
21. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Top Answer
i took care of the task that were most essential first and worked on it all day untill the task was complete and made sure next time i used better time management
+83.3%
80%
+ / -
-66.7%
Second Best
When zoning, there is not always enough time to pull product from the back of the shelf to the front so I do what I can and create a fully stocked shelf by sometime pulling just one item to front face the shelf.
+100%
0%
+ / -
-0%
3.
I had this issue arise once on a route with a truck breakdown. I had to prioritize my customer base as far as sales and location to get what product I could to larger chain stores to merchandise.
+100%
0%
+ / -
-0%
4.
Well basically what had to be completed when? I always make sure that the customers are taken care of before the department tasks are complete.
+100%
0%