Lowes Mock Interview
Lowes

Lowe's Companies, Inc. is an American company that operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico. Founded in 1946 in North Wilkesboro, North Carolina, the chain has 1,754 stores in the United States, Canada, and Mexico.

As of 2010, the chain is based in Mooresville, North Carolina. Lowe's is the second-largest hardware chain in the United States behind The Home Depot and ahead of Menards. Globally, Lowe's is also the second-larges...


Source: wikipedia.org/wiki/Lowe%27s
Last Updated: December 5, 2014, 2:47 pm
Question 1 of 40

Why do you feel you will be better suited for this job than the rest of the applicants?
Best way to prepare for your Lowes interview starts here. Practice over 40 Lowes Interview Questions.
Headquarters
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Founded
Mooresville, NC
LOW
50.5 Billion
165,000
1946

Positions at Lowes

Lowes Reviews

Apr 7, 2014
Pros
Being around customers and helping them find what they were looking for, to either start or finishes their projects.
Job Duties
Providing exceptional customer service, zoning my area, making sure that price tags matched the items being sold.
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Apr 8, 2014
Pros
The work experience, and the quality of people that surround myself, from other employees to customers. I truly enjoy the satisfaction and comforting feeling I get from being able to provide a solution to a customers questions.
Job Duties
As a Plumbing Sales Specialist I am held responsible for attaining install sales and SOS orders from customers while also maintaining a clean, stocked, and friendly department.
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Apr 9, 2014
Why you left
Looking for something new and full time employment.
Job Duties
Unloading trucks, driving a forklift, and providing customer service.
Preparation
My time at lowes helped prepare me by learning Receiving basics, unloading and loading trucks and receiving my forklift certification.
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Apr 15, 2014
Pros
Being empowered to have a wide variety of solutions for customers.
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Apr 17, 2014
Pros
What I found most rewarding was dealing with the many types of customers and finding ways to solve all the customer issues.
Cons
The ability to not solve all the customer issues. The idea here is for you to come in to the work place and trying your very best to satisfy every customer.
Job Duties
My job duties where processing Accounts Payable and Receivables in an accurate manner. I would inform the customers of any new products on the shelves and help answer any questions they have on specific products.
Summary
A rewarding experience with many opportunities to learn.
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Apr 18, 2014
Preparation
Since being hired, I have learned so much but the most important thing is pleasing the customer.
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Lowes Interview Questions and Answers
Top
1. Why do you feel you will be better suited for this job than the rest of the applicants?
Top Answer
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
Second Best
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct
3.
I have the drive, knowledge and excitement to administer and manage in a fast paced environment.
4.
With past management experience in retail and in industrial environments, I am knowledgeable of situtations envolving vendor/customer and customer/vendor. I acknowledge the chanllenges that come with being a manager and am prepared to take on these challenges to assist my team in becoming a strong knowledgeable team in areas of customer service and department performance. Both of which will ensure repeat business which will increase overall sales.
5.
Because I have a lot of drive and committed for success.
6.
I am currently in the position at my store and I feel that I am a strong assest to the department and I am consistently learning and molding myself to be better employee everday.
7.
I am a team player, flexible, patient, will go out of my way to make a customer happy, and will make sure I have the extra knowledge to offer them the best possible experience.
8.
I currently have 3 years experience in the department im applying for and I have played the role of deparment manager many times. I am considered a fill in for when a department manager is gone, I help with the work load. I am also a team player and help out in anyway I can and I have alot to bring to the table.
9.
Like I mentioned before, I have been working in the store for a couple of years now. I also have a background in interior design and space planning.
10.
Because I have a sense of commitment, dedication and prepared to work hard to achieve my goals and believe I have the skill to accomplish them.
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2. Tell me about a time when you had to work with someone you didn't get along with?
Top Answer
I had to work with someone who made it their goal everyday to find conflict with someone. I found the best method to deal with it was not to engage in the behavior with them, but rather to focus on what I needed to do to do my job each day... I. E. Check on customer orders, follow up on quotes, helping customers in the store to create new sales, keep the department in good order.
Second Best
I had to work with a coworker who seemed to like to make conflict with everyone. I tried not to take it personally as I could see she treated everyone that way. I just kept everything in a professional matter, and took the personal out of it. I would just try to focus on the things I had to worry about every day, such as checking on customer orders, making sales, keeping the department in great shape, etc.
3.
Soml enjoy conflict, enjoy drams. I focus. On my work, keeping the area stocked and orderly, following up on quotes, finalizing designs, and contacting customers to schedule next steps towards appointments.
4.
Work comes first, I am a proffessional and don't let personal relations effect my work.
5.
i did the best of my abilty to work with them and try my best to get the job done
6.
I do what is required of me and work with the person and possible through our time together issues may be resolved.
7.
I believe that you can always find common ground with any individual to accomplish a team goal no matter the circumstances at hand.
8.
This is a business and professionalism comes first. Opinions should be kept to ourselves.
9.
My personal feelings towed another employee need to be left at home. I am professional and have no problem working side by side even with difficult personalities.
10.
Just work togather set personeal feelings aside get the job you were hired to do done.
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3. Do you prefer working in a team environment or alone?
Top Answer
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
Second Best
I find that I work well in both team environment and alone. I tend to be a leader in a team environment, showing everyone what their role is in contributing to the common goal of the group. I also like taking the responsibility of taking on a project on my own.
3.
I am a team player with that being said I am confident in my ability to work by myself also, so I really dont have a preference I would be comfortable working where ever I was needed.
4.
team
5.
I can work as a team player or can work alone with little supervision whatever is needed to get job done.
6.
I enjoy a team because I welcome other peoples ideas.
7.
I prefer working in a team enviroment. One team one dream.
8.
I prefer working in a team environment. My last three jobs have been more alone, but the feeling of accomplishing something as a team is more gratifying than alone.
9.
I like working as a team because you can learn a lot from each other, but I can also work alone.
10.
I am a team player. I will stay and help to get the job done. You can learn a lot from other people.
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4. How would you deal with an angry customer while you were busy completing tasks?
Top Answer
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
Second Best
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
3.
the task at hand is taking care of that customer , when finished then complete tasks
4.
i would tell that customer i apologize for the wait and ill be right with you and if there is antyhing she/he might need
5.
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
6.
Bad press can hurt a companys image. I would tend to correcting what was wrong with the customer, then return to my task and make my manager aware of the situation.
7.
Ask the customer what the problem is try to figure out a soultion.
8.
Stop my tasks and listen to what the customer has to say.
9.
Stop and listen to customer and try to turn it around by giving good service.
10.
It depends on the task, I would put the customer first.
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5. How well do you handle customer complaints?
Top Answer
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
Second Best
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
3.
Very well, I listen too what the customer has to say.. Apologise for any inconvienence and do anything I can to rectify the situation and make the customer happy.
4.
I make sure to acknowledge the issue the customer has, no matter how small it may be, and try to come to a conclusion that pleases the customer as well as limit the cost and liability to lowes. I believe I have had many customers return to me for additional sales because I make them feel important and always consider their needs.
5.
I would begin by calmly asking the customer to explain the concern he/or/she has and let the customer know that I will most deffinately spread the word to the other employees as well as the management. I would also let the customer know that their input is very much appreciated and that we appreciate their business.
6.
I handle customer complaints very well.
7.
Need to focus on what the problem is and try to come up with a solution.
8.
I handle complaints well. I believe listening is the most important part of dealing with customers. You have to have the ability to see a complaint from yours and their point of view to properly assess it.
9.
Listen to the customer, Let them know what you can do to correct the issue if you can and that you will pass the info along to management.
10.
I handle every custome very well, simply by listening to the customer, understanding the situation, and solving the problems either by elplaining the rules or just changing out a product.
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6. Tell me about a time when you went above and beyond for customer service?
Top Answer
I stayed late locating a Lowes store that had the product in stock that the customer wanted. i followed through to the end ensuring the customer was more than satisfied
Second Best
i was helping a customer in plumbing with a tub and i asked them what they were looking for so i told them i would do some research and i would get back to them welll i looked some up and i told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it
3.
i try to make that a point everytime I work with a customer I treat hem equally weather they are purchasing something or not
4.
In a past job I had running a bread route a situation arose a couple of times where I would be short of product due to higher than expected sales. I would call a fellow co-worker on his route to see if he could sacrifice any product without hindering his customers or sales and ask to transfer it to me. In these cases I would meet up with him and go back out to the store after normal receiving hours to get product in their store for customer sales.
5.
Had a damaged cabinet come in for a customer so when the new one came in, I delivered it myself.
6.
A customer came in to the store and had trouble installing his shower I went online and spent some time looking for a video that showed him step by step how to install and then made sure he was comfortable that he could install and told him if he needed anything to give us a call and we would help anyway we could.
7.
Man was in the dog house with his waie so me picked out a beautiful bunch flowers and I wrapped them up really pretty.
8.
I was with another customer in store and had another costumer on the phone asking about patio furniture, but she also wanted to know about the sales that we had going on. I asked if I could call her back when I was done with the in store customer. I called her back at home and provided her with the information that she was looking for, upon that she came in the next day bought some patio furniture and also let me me a customer compliment.
9.
I had a customer come in that his cell phone had been shut off. I called the cell phone company to find out what happened. There was a mix up with the cereal numbers with his phone and another. I called three different places and researched the issue. At the end I had the customers phone working agin with extra minutes put on his phone for his trouble.
10.
I had a customer that came in wanting an item that we did not sale in the the store. I told the customer about the atg store, and we looked for the product and found exactly what the customer was looking for. I ordered the item and had it shipped directly to her home. She thanked me and was verry satisfied.
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7. What is your best personal trait?
Top Answer
My best personal trait is finding a way to relate to people and finds what motivates them.
Second Best
willigness to help others
3.
My ability to multi task with felling overwhelmed.
4.
Dependable - if you ask me to do something and I say I will, it will be done.
5.
An interest in helping others achieve their goal.
6.
My best personal trait is my personality. Management has alot to do with being personable and listening to your associates needs and ideas. If you are able to help them better their selves with a little guidance this will help increase moral and sales throughout the department.
7.
Passion to succeed. I believe hard work and desire will take you wherever you want to go.
8.
I am extremely reliable, so if something needs to be done, I make sure it is complete and on time.
9.
Teaching others how to become the best at what he or she is doing.
10.
Being a very engaging person, and getting people to work as one or working as a team.
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8. Tell me about a time when you had to be a leader. How was the outcome?
Top Answer
I had to be a leader multiple times when we received new employees. I would show them how to do things to complete there tasks.
Second Best
Training new employees, excellent as they were able to start performing daily task as well as learn new. Which ultimately contribute to great sales.
3.
In the military I was put in charge a few times of conducting last minute safety briefs, map productions, and intelligence information to fellow Marines before heading out in training or real world conflicts. I utilized my assets and Marines under me to assist me in getting all the information I needed to complete the task.
4.
I am always being told to be a leader in my department. Things run fairly well.
5.
I was the order clerk in garden center and was tasked to order for a customer wedding the out come was a beautiful wedding.
6.
Last year when our boss was out of town and the manager had a day off I was the next one in charge of the store. So I had to step up and make sure all orders were made and delivered and that the end of day closing was done correctly before going home.
7.
I was team leader for hurricane response team in my area, we were very successful in getting the client up and running.
8.
When I first took the position of department manager, I found that my team felt neglected by previous management and had a negative outlook for the goal of the department. I found that setting the example of how to be is one way to turn that around... Also, I talked to the employees to see what was making them feel that way, and it was lack of recognition. I found that by recognizing even small accomplishments, they would do more to get more recognition. The key to being a good leader is knowing your people, and finding what motivates them. You have to show them their role is on the team, and how their achievements contribute to that goal.
9.
By summiting an action plan on cross training employees within my deparartment. Outcome was a success.
10.
I have been a leader many times and the outcome has always been good. I love to help others get to where they need to be in a job.
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9. What are some of your weaknesses?
Top Answer
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
Second Best
I may be a bit of a worrier when it comes to finishing something. I like completing task, so I can move on to something else.
3.
My strongest weakness is the way I interpret constructive criticism. I take it very well but sometimes need a better understanding of the issues that arrise.
4.
Tunnel vision. I sometimes have to remind myself their is more going on around me than just the task at hand.
5.
I tend to be a perfectionist, so I prefer to do things myself to be sure it is done correctly.
6.
I still need to learn the ins and out and finer points of Genesis.
7.
I get frustrated when not given enough time to do a good job.
8.
To sometime work through breaks to complete the tasks I am working on.
9.
Being to much of a perfectionist, needing to be too much of a hands on and in control of everything.
10.
I would say my weaknesses is wanting to control everything around me. I know I need to let go of things , give direction and let people do what they need to do they way they need to do it.
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10. Why do you want to work at Lowes?
Top Answer
I admire the company and feel that my skills would be a good fit for the position.
Second Best
I feel im a people person and enjoy helping people make the right decesions in there purchase.
3.
I like the working environment of being around many people and helping customers with their projects.
4.
I love the customer servce, I love the people, I love that I am not sitting in an office all day that I am out and about, home improvement is exciting, I like to keep up and hear what customers are doing and what thier ideas and dreams are. Lowes allows me to to enjoy this asc]pect of life.
5.
To gain experience.
6.
why do i want to...(what)... at lowe's
7.
I want to be part of the team and gain experience.
8.
Because am a person people can look to for results.
9.
Customer service and being on the sales floor.
10.
I feel like I can help the company to grow.
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11. Have you ever worked on a house before? What was your project?
Top Answer
I have had many home projects. The most recent one was putting in Pergo laminate flooring.
Second Best
The time I can recall working on a house is when I moved in the the home im in now. Wasnt much work to be done but we had to do a little painting and cleaning. Wasnt nothing major.
3.
I worked construction, drywall, framing, roofing, rough plumbing. I buildt my own house subing out and running the job.
4.
no
5.
Yes always working on mine, barthoom, tile in kitchen, kitchen cabinets, hardwood floors, planning flower bed.
6.
Yes, I have done tile and grout work in my own home. I have installed a dryer, done pressure washing, gutters, and minor caulking jobs.
7.
Yes I have worked on a house before. The project was putting in lamented wood floor, putting title around the fireplace, putting in new o-ring for toilet, putting title in kitchen and laundry area. Painted rooms that had vertical, horizontal strips & accent colors. Put in new kitchen faucet.
8.
When we remodeled our bathroom I gained some knowledge of building from the bottom up including plumbing work, carpentry, flooring and a little bit of electrical.
9.
Yes, I own my own home. The last project I worked on was installing Pergo laminate flooring.
10.
I have helped on many projects with my house and others as well I love learning new things to improve upon.
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12. Tell me about your experience in working in retail?
Top Answer
I have worked in retail for over 10 years. My position has always been as a salesperson, helping customers complete projects. I am very comfortable helping people outside my own area of expertise, as the entire store is a sales floor and you can help a customer in any department.
Second Best
Ive worked in retail for 8 years. Being an cashier and working on sales floor assisting customers, working in restaurants. Ive had excelent customer service have never gotten any complaints. Always friendly and to the point.
3.
I have to work at the register and make sure that all customer are acknowledged as they approach the register and advise them that I will be with them as soon as I complete the current transaction I attempt to ask the customer if they just have a question and try to provide information while competing the current transaction.
4.
Hands on experience handling sales floor, customer service and operations.
5.
Overall most people enjoy the shopping experience, the excitement of buying a new pair of shoes or a power tool. I like to play a part in seeing their ideas come to life be it painting a room, tiling the bathroom or building a play set. It has been very rewarding helping customers.
6.
i have a total of 3 years
7.
I worked at a lumberyard for 5 years. More recently, I ran kitchen remodels for home depot.
8.
When I was 15 I began working at the Post Exchange, which is a retail outlet for the military. At 19, I became the department manger of mens, boys, shoes and womens lingerieat WT Grant Co. I Managed coworkers that were much older than I, but had respect from everyone. My departments always had a positive influence on sales for the store. I have done everything from pumping gas to grooming dogs managing a marketing department. My desire to excell is evident in my positions as managers.
9.
Worked in toy store for several years waiting on customers and stocking.
10.
Very task oriented, customer sales and focus driven, very well organized, managerial role.
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13. What do you know about working in retail?
Top Answer
Customer service comes first and foremost.
Second Best
Alot of product knowledge and customer focus.
3.
I know it takes an outgoing personality and a strong ability to listen to and balance company needs with customer needs.
4.
I know that it takes a whole lot of patience.
5.
Customer is always first. Happy customers are repeat customers.
6.
I know how to sell merchandise, I know how to give the best customer service to my customers as well as my.
7.
I know how to cut keys mix paint cut mini blinds , and very good product knowledge of plant and garden products in general.
8.
I know that working in retail one have ot give exceptional customer service, by recpecting the customers needs and time.
9.
Customers come first. They are the reason for me having a job.
10.
Retails is all about sales and making the customer happy.
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14. What steps do you take to solve a problem?
Top Answer
First I identify how the problem happened, who is involved, etc. I talk to the people involved to hear all sides. Then I find a way to fix the problem, by making a plan, talking with others involved to get their input for a solution, do some brainstorming. Review the options available to resolve, then carrying out the chosen plan by putting it in writing for the team, and checking back to make sure everything has been addressed.
Second Best
first i would identify the problem, then i would see who it involves, then if it involves a coworker i would confront him and ask if everything is okay and try to go from there
3.
identify, talk it over, impliment, follow through
4.
I I would speak to my manger
5.
If its with an individual I speak to them, if its with a project I reexamine the action plan and determine where the issue are and correct them.
6.
First and foremost is to listen. You have to know and understand what the problem is before you can take steps to resolve it. Once you know what the problem is then you can take the appropriate steps to solve it.
7.
First assess the root of the problem and figure out the best to approach the fix.
8.
I first try to start at the foundation of the problem, from there working my way up until problem is solved.
9.
I listen to the situation to beter understand it and then I solve the problem.
10.
Stop,listen,make eye contact,understand the problem, make the customer comfortable with me, and do whatever possible to solve the problem.
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15. How do you think you can work in a team environment here at Lowe's?
Top Answer
I am friendly, cooperative and enjoy working with people in order to achieve a goal.
Second Best
i am very friendly and i don't judge or look down on people and no a team works together and there is no "I" in team
3.
I would thrive in a team environment at Lowes. The satisfaction and reward of accomplishing tasks as a team is a good feeling to go home with.
4.
Very well I like working with people who very different sales styles.
5.
By maaking sure every one work together as a team providing exception customer service.
6.
I can definitely work in a team environment, I am a team player and like to learn from other adsociates.
7.
I like working on teams where everyone has to step up to accomplish the same goal.
8.
I have worked with SOS Coordinator, Install Department, Receiving Department, Managers, Head cashiers and cashiers alike to help resolve a multitude of problems. It took communication and follow up to effectively resolve the matters.
9.
I can help lead a team with my experience, or can follow as well when someone else has better knowledge or experince.
10.
I can work great in a team environment. I find a lot of satisfaction in achieving a goal using team effort.
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16. Why do you want to work in retail?
Top Answer
I enjoy working with a varirty of people both as customers and coworkers. Being able to assist coworkers and customers achieve their objectives not only is gratifying but it increases the sales potential of the store.
Second Best
I like persuading people.
3.
Retail is a fascinating workplace where your job is to assist people with the information they need in in effort to persuade them to purchase the product you are offering.
4.
I currently have worked in retail for the past 6 years. I enjoy the fast past environment and helping customers with their everyday tasks and projects.
5.
I like interacting with new and existing customers on a daily basis. I like the constant new challenges that arise doing a retail job and the work ethic it takes to keep customers coming back.
6.
I love to meet people and help them with their design projects.
7.
Like helping customers with their projects.
8.
I enjoy working with the public . I thrive in a fast paced environment.
9.
I like to work with people because everyone is different.
10.
I enjoy being around people and helping them start or finish project is an added bonus.
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17. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Top Answer
Yes, when I as a department manager, I had an employee who wanted to raise his EPP close rate, but was not having any results. I watched how and when he presented it to the customer and found his methods were not so effective as he waited until the end of the sale to mention it. I found that after giving him some suggestions of talking about the EPP throughout the sale and showing the value in it while discussing the product, and him applying these techniques, as well as me recognizing his achievements... His close rate rose over time from less than 10% to over 30%.
Second Best
I promote life track throughout my store. It offers many benefits from mental health to physical and financial health.
3.
Multiple times. As a teacher, it was my job to help people achieve their personal goals.
4.
I am very good at teaching other people how to setup details, pse leads, how to order or manually order sos product, how to talk and sell to the customer and address the needs of the customer, and with doing so I am able to teach people how to become better at their job to help profits in the store.
5.
Yes. After earning my CDL I have helped two different co-workers study the permit test and also assisted them with backing and pre and post trip inspections to acquire their permits.
6.
Yes, I am always helping our PSI Jacqueline achieve her sales goals by helping to keep her organized and lighten her work load if possible.
7.
Yes, when a co-worker was struggling on how to help a customer I told her some basic questions she could ask to get info that would help her achieve that. She said that it helped her a lot to figure out what the customer needed.
8.
A co-worker had problems with knowing how to help customers, So I gave her some key questions she could ask the customer that would help her achieve her goal.
9.
Yes, I have found that cashiers enjoy being competive so I isten to each one of them, when it comes to their selling methods, and tell them what is needed to become better sellers, simply by explaining the details of the products he or she is trying to sell.
10.
As a former head cashier I trained and mentored several new employees . I would continuously give cashiers tips to better sell epps or charity donations.
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18. How will you make a good retail worker?
Top Answer
i have previous customer service experiance and work well with customers.
Second Best
I am a firm believer in Customer Service. A happy customer is a returning customer.
3.
Strive for excellence and willingness to help customer.
4.
Ive been one for 6 years. Positive attitude, good attendance,
5.
I am personable and driven. I believe in doing a good job and doing it the right way. I am a firm believer if you treat customers the right way with timely and knowledgeable service they will continue to come back to you and even expand your customer base.
6.
I have a ton of experience in retail, and love to work with people.
7.
Helping with all their questions and options to achieve their goals.
8.
I am already there I provide the best customer service to every customer and I teach others to do the same.
9.
By providing exception customer service as well as promoting sales.
10.
I have compassion for people and a drive for working with ppl.
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19. If you find a problem going on with two different employees, what would you do?
Top Answer
As a member of a team I feel it is important for all employees to operate as a unit. I would talk to each individually to see if a solution could be worked out on our level without having to go up the ladder and get management involved.
Second Best
i would say hey is everything okay? in a freindly voice and depending on there answere i would help them out or do nothing more and maybe adress the situation to the manager if the problem keeps occuring between the two co workers
3.
Tell the mgr asap.Employees are suppose to be working and doing a job for the company and that is that.
4.
If it was a verbal problem I would alert a manger.
5.
I would find out what the problem is address the problem and solve the problem.
6.
I listen to each person and figure out what the issue is. I then present the issue as I understand it in my own words. Next I get the two of them to discuss it in a rational manner. I will suggest compromise and find a way to resolve the issue.
7.
Ask them both what I could do to help resolve the problem. Make myself available to them.
8.
If its a problem I can help fix then I would try to but if me stepping in would make things worse then I would go find a manager.
9.
I would assets the situation. I would talk to each employees and try to resolve the situation.
10.
Listen to both sides, and try to resolve the differences.
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20. How do you expect to make a difference at Lowe's?
Top Answer
By being an employee that people can look to for results.
Second Best
By giving great customer service by treating customers with a friendly helpful attitude and having the knowledge of our products.
3.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
4.
I expect to give every customer top rated customer service as well as train others to do the same. I expect to train every one to be a lowes group that works as one.
5.
We all know what bad customer service is. I believe in a good customer experience, not just customer service. I listen to the sustomer, I ask probing questiosn to learn more about what they are working on so I can provide them the best service.
6.
I always go above and beyond to make sure every person I come in contact with is happy and will return to our store again.
7.
To make the work environment a happier place and make sure my customers leave knowing they got what they wanted.
8.
Use my knowledge from maintenance to help customers.
9.
With my eagerness to help, and my always friendly attitude.
10.
I expect to make a difference by providing superior customer service while being a top tier sales specialist.
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21. How do you define good customer service?
Top Answer
Excellent customer service starts with listening to the customer to find out what they need, providing solutions based upon those needs and achieving those solutions.
Second Best
listening to the customers needs and wants and seeing the project through the completion
3.
well an organization is able to constantly and consistently exceed the needs of the customer."
4.
I beleive to define good customer service you would have to have good communication skills and just build a good relationship with the customers.
5.
I define good customer service by using the impact model.
6.
Going out of your way to satisfy the customers needs and wants.
7.
By making a customer feel like they are your number one priority. Listen, understand, and assess what the customer is looking or asking for. Your customer is the reason you are doing what you are doing. They need to feel comfortable with you and your company.
8.
Listening to the customer and giving them what they need.
9.
By greeting the customer with eye contact asking question and help them complete there shopping list.
10.
Being knowledgeable about the product that we a selling, and being personable with every customer from the easy going to the disgruntle ones. But yet still providing personable customer service to all.
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22. Where do you see yourself in the Lowe's organization in two years?
Top Answer
I hope to see my clientele base built to where I can expect many referrals from past customers.
Second Best
Learning in all the different departments and hopefully moving up in the company
3.
Learning in all the different departments and hopefully moving up in the company
4.
Learning in all the different departments and hopefully moving up in the company
5.
I have been busy to even think about it. But I hope to gain a lot of experience.
6.
Maybe being a garden specialist and maybe some day garden manager.
7.
I see myself having moved up within he company in any facet, and still providing great customer services to our customer.
8.
I see myself furthering my career by obtaining Administrative Department Manager.
9.
I hope to gain more knowledge and advance my resposibilities.
10.
Still with Lowes taking on more challenging tasks or projects.
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23. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Top Answer
i took care of the task that were most essential first and worked on it all day untill the task was complete and made sure next time i used better time management
Second Best
When zoning, there is not always enough time to pull product from the back of the shelf to the front so I do what I can and create a fully stocked shelf by sometime pulling just one item to front face the shelf.
3.
I had this issue arise once on a route with a truck breakdown. I had to prioritize my customer base as far as sales and location to get what product I could to larger chain stores to merchandise.
4.
Well basically what had to be completed when? I always make sure that the customers are taken care of before the department tasks are complete.
5.
I asked for help from others in my department or asked the ASM on duty to get me a little help in completing my tasks.
6.
I do the most important task first, then I tell the next Head cashier that I did not get to finish the task and ask if he or she can finish the task.
7.
Made sure the easier and the most important of the tasks were done first.
8.
Always the highest priority first, or the most complex.
9.
Sales, follow up with customers purchases (order management) are at the top of the list.
10.
Development a game plan to complete all tasks by the deadline.
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24. You have been out of work for a while, what have you been doing?
Top Answer
Support my spouse and taking care of the kids while she finished her schooling.
Second Best
Looking for work and volunteer in the church and community.
3.
Looking for work everyday and going to different companies and giving them my resumes.
4.
Working on my computer skills reading , taking typing test and working on my spelling.
5.
Getting family matters in line while filling out applications for jobs.
6.
Probably thinking about work while enjoying my time off.
7.
Resting. I worked 80 plus hours and me and my wife took a vacation.
8.
Auto restoration and working at my own antique store.
9.
Keeping up on trends and ideas so that when give the opportunity I will be on my game.
10.
I have been being a home maker and doing a lot of hobbies.
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25. Describe a time when you disliked company rules in your last job?
Top Answer
I did not like the return policy because I n some situations I knew merchandice were stolen. I discussed the situation with manager and She taught me to be more confortable with the policy.
Second Best
Never came up against a rule that made me dislike it.
3.
Was not a time when I dislike company rules they are put in place for a reason.
4.
Asked management the purpose behind the rule.
5.
I never disliked rules rules are there for a reason.
6.
I believe that all rules a set in place for the greater good of all associates and not just the individual.
7.
I have never disliked a companys rule if the rule is enforsed I adbide by it and teach others to abide by it as well.
8.
I did not like the rule of keeping the fitting rooms unlocked for customers to use at will. I continued to use the proper chain of command in voicing my opinion and I was a contributing factor to getting that rule changed.
9.
When they risk employees health over the business.
10.
The job that I had consisted of a lot of travel time and I had to take some trips by an airplane, which I was not very fond of.
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