MockQuestions

Humana Mock Interview

To help you prepare for a Humana job interview, here are 35 interview questions and answer examples.

Humana was updated by on May 25th, 2022. Learn more here.

Question 1 of 35

Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

In the US, everybody knows that health care is expensive. Eventually, innovative minds will come together to find a better solution. In the meantime, tell the interviewer about a new idea you've had that impacted your department and the business.

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35 Humana Interview Questions & Answers

Below is a list of our Humana interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Behavioral

    1. Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

  • Behavioral

    2. At Humana, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

  • Behavioral

    3. At Humana, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

  • Behavioral

    4. At Humana, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?

  • Behavioral

    5. At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business?

  • Behavioral

    6. At Humana, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

  • Behavioral

    7. At Humana, innovation is really important to us. Give an example of an innovative idea you've had recently.

  • Behavioral

    8. This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

  • Behavioral

    9. Many of our jobs at Humana require us to do projects when there is down time. Can you give an example of a project you led start to finish?

  • Behavioral

    10. Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

  • Behavioral

    11. Humana seeks to hire those with strong problem-solving skills. When did you successfully resolve a problem in the workplace?

  • Behavioral

    12. We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

  • Behavioral

    13. At Humana, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

  • Communication

    14. What is your process of explaining technical information to people who aren't technical?

  • Direct

    15. This concludes our interview. Do you have any questions for me?

  • Direct

    16. What are your salary expectations?

  • Discovery

    17. If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?

  • Discovery

    18. What inspired you to apply for this position at Humana?

  • Education

    19. Tell me about your healthcare-related education and training.

  • General

    20. What is your patient care philosophy or customer care philosophy (if coming from different industry)?

  • General

    21. To work at Humana, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

  • General

    22. We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?

  • General

    23. If Humana hired you today, what would you accomplish first?

  • General

    24. Describe a time your ethics were tested.

  • General

    25. How can we motivate you on the job?

  • General

    26. Tell me about your relationship with your previous boss.

  • Leadership

    27. At Humana, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

  • Leadership

    28. At Humana, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

  • Operational

    29. The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

  • Operational

    30. The health industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

  • Operational

    31. At Humana, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

  • Operational

    32. We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

  • Operational

    33. This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?

  • Operational

    34. At Humana, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?

  • Operational

    35. How do you connect with a customer you are working with virtually?