Top 25

Home Depot Interview Questions

1. Why should we hire you?
Next Interview Question

Home Depot is headquartered in Atlanta, GA. The company has been in operation since 1978 and has yearly revenues of 77 Billion with approximately 350,000 employees. Home Depot is a publicly traded company, trading under the symbol HD. Follow Home Depot on twitter at @HomeDepot. To get an even further insight into Home Depot, check out their blog. Read about the company culture, corporate mission, and discover any job openings at Home Depot, by visiting their career page. If you need help finding more information about Home Depot, visit their website.

Home Depot Interview Questions

2 of 33

When was the last time you contributed to a team effort and what was your role?

User Submitted Interview Answers

1.
For the last three years I worked in case managment teams.
 
2.
In 2007 and 2008 I help my team members at the Dollar Treeloading unloading delivery trucks and organize the stockroom.
 
3.
Setting up a reset and coaching and training the team get the job done perfectly.
 
4.
Everyday i contribute to a team effort. The effort for the week was to get the job completed before the deadline and each project me and my crew had was completed.
 
5.
At the dollar tree during the holidays working in teams to load and unload delivery trucks.
 
6.
Last time I contributed to a team effort was last summer my role was help paint a building with co-works and get the job done on time.
 
7.
My role was to handle all inbound calls during a certain hour of the day. So I made sure to priortize all my work so that we could get our team goal accomplished.
 
8.
My last job was working at a school which is all about team work. Working together with teachers, parents, and children to fulfill needs is an every day ocurance.
 
9.
When I worked at pizza hut they were remodling the store and I was in charge of putting the furniture back where it belonged and asking the other cashiers to help.
 
10.
I helped set up display of new line of products to sell.My role was to organize items according to plans.
 

Contributors

Ryan Brown
Founder of Mockquestions.com


Grow your Network
Become a Contributor

Question
#3 of 33

What was the most stressful situation you have been in at work before?

User Submitted Interview Answers

1.
Having a long line up and running out of the advertised item.
 
2.
Having to expose a fellow worker who was stealing.
 
3.
A manager was demoted and I was promoted so adjusting to that period was a little stressful.
 
4.
The most stressful situation that I have faced is being given a job that requires attention to detail and having less than the usual time to get it done. However, I worked hard and achieved the goal within the deadline.
 
5.
My most stressful situation was when I worked at Toys R us I had to work for 2 people because they called in sick and the store was packed that day so I was on the floor and in the back, dealing with phone calls,holds, and delivering to cars. But by the end of the day my manager said I did good and she was thankful.
 
6.
My time in bakery business offered many stressful times when the transport truck was extremely late providing our product to our routes. We had to prioritize which customers would need to be served first and which ones would have wait until later in the day, As a manager, I would many times load up my van with product for restaurants that depended on the product being on time and deliver myself. This usually resulted in me having to work on my day off to stay caught up on my duties.
 
7.
I think during our closing was the most stressful, assisting people who were concerned about finding other jobs after working in the same role for in some cases 20 years.
 
8.
We were short staffed during our lunch rush and we all worked as a group and combined our forces and were able to succeed and get all of the orders out to our customers.
 
9.
Being on a conference call, getting called out and not being prepared for the question. Knowing your about to stumble on your words with 15-20 people listening.
 
10.
Well once a lady physically threatened to harm me because it was against the store policy to buy cigarettes on a gift card.
 

Question
#4 of 33

Tell me about your experience in working in retail?

User Submitted Interview Answers

1.
I have done cashier work, cleaning around the store, done resets, help set up a new store, answered the phone checked in vendors,
 
2.
Rachel has a lot of customer interaction it is fast paceit is ever-changing and fun and I look forward to the opportunity to work with you.
 
3.
Being tall most customer will always ask for assistance for hard to reach top shelf items so I am always willing to help.
 
4.
I have great experience with handling money and a feel for wht customers want when they come into a store.
 
5.
I have over 9 1/2 years of customer service experience and a little over 7 years of retail experience working in the Home Improvement industry. I have also worked in multiple departments with in a Home Improvement store and I am a very hard worker and quick learner and very deadicated to my work and put a lot of pride in keeping the department I am working in very clean and neat.
 
6.
I have worked in a financial retail environment where I assisted individual clients and their family members.
 
7.
I got to interact with customers and help them to their destinations. I gained skills in retail because everyday I would work on different skills like speaking to customers, and gathering information on customers reaction to products.
 
8.
I began in retail as a vendor for 7 years providing products to stores on my route. I then worked in Information Technology for 3 years where we provided information to manufactures, retailers and brokers. I then was a general manager of Masonry/landscape yard for 7 years. And have been with Home Depot for over 3 years.
 
9.
I always have enjoyed working in retail, seeing the smile on peoples faces when you remember them.
 
10.
Ive enjoyed it very much you get to interact with the customers everyday and they become a part of your daily routine when you see them it is nice to see the great customers mcdonalds has everyday.
 

Question
#5 of 33

What would you do if a coworker asked you to help you steal?

User Submitted Interview Answers

1.
I would immediately report it to my manager.
 
2.
Refuse to assist the coworker and speak to someone in management.
 
3.
Stealing is unethical and is not tolerated anywhere that I know of ,to even suggest that I help in anyway is absurd therefore I would report this to my superior immediately and he or she will do whats necessary .
 
4.
I would tell them it is not something I could part take in then try and find out why they felt they needed to steal, if they were having financial troubles I would tell them that the company offered excellent counseling and they could remain anonymous.
 
5.
I would tell that coworker I am sorry, but I will not help you steal anything because I do not want to lose my job and also report him to a manger and let them deal with that coworker accordingly.
 
6.
I would refuse to steal or assist them. I would also let them know that I felt obliged to inform the company of their proposition.
 
7.
I would not do it and I would most likely report them to the manager.
 
8.
Immediately tell the manager or company reporting hot line.
 
9.
My first response would be definetely not, but I would talk someone in the management team to relay the information.
 
10.
I would turn in the co worker and report that they were trying to steal I was raised to never take anything that wasnt mine and to respect others property.
 

Question
#6 of 33

Name your three best qualities?

User Submitted Interview Answers

1.
Positive attitude, willingness to learn, friendly.
 
2.
My creativity, my problem-solving abilities and my organizational skills.
 
3.
Great customer service, hard worker and good team member.
 
4.
Honesty, Dependable,SelfMotivated
 
5.
Creative, quick thinking and easy to talk to.
 
6.
My three best qualities would be im a hard worker, fast learner, and I am very determined.
 
7.
My positive attitude, I am hard working, and am goal oriented.
 
8.
My passion to get the job done right, my eagerness to learn new things, and my willingness to do whatever it takes to satisfy the customer.
 
9.
Fast learner, positive, being able to communicate real well.
 
10.
My positive attitude, my integrity, and my thirst for knowledge.
 

Home Depot

The Home Depot is an American retailer of home improvement and construction products and services.

It operates many big-box format stores across the United States (including all 50 U.S. states, the District of Columbia, Puerto Rico, the United States Virgin Islands and Guam), all ten provinces of Canada, as well as Mexico. The company is headquartered at the Atlanta Store Support Center in Cobb County, Georgia, in Greater Atlanta.

The company is the largest home improvement retailer in the United States, ahead of rival Lowe's. The stor...
Source: wikipedia.org/wiki/The_Home_Depot

Question
#7 of 33

Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?

User Submitted Interview Answers

1.
A while back a friend of mine was struggling with a weight issue and diabetes such as myself and together I helper her to create a menu that was diabetes friendly with nutrition involved which in turn with a daily walking schedule would help her maintain her goal of losing a few pounds.
 
2.
I have been a employer for many years and would coach and train them to achieve the ultimate goal.
 
3.
With a friend I suggested some proper advice for the situation she had expierenced, she took my advice and the result was positive.
 
4.
With friends and coworkers I help them by showing them a positive attitude and giving them my personal opinions and examples.
 
5.
With friends and coworkers I help them by showing them a positive attitude and giving them my personal opinions and examples.
 
6.
Giving my positive expirences to friends and co workers when they had a hard time understanding daily problems.
 
7.
Yes I have helped a co-worker to better his self told him always look at the bright side of things and be positive!
 
8.
Yes just by showing them what I have learned over the years as a customer serv rep.
 
9.
Yes a coworker was thinking about quitting her job and I tried to help her stay focused on the job as I know she needed to work to support herself.
 
10.
Yes, helped friend study & change careers.
 

Home Depot Pros

1. I will one day own a home and given a chance to learn some of the important things about keeping a home up will only better my goals in the future April 11th, 2012

2. Gaining experience in certain fields and becoming a master at it. October 30th, 2012

3. Worlds largest home improvement retailer. carries great values customer service, giving to the community etc.. i love the idea of the whole eco options brand and home depott foundations program is jus October 31st, 2012

Question
#8 of 33

What are some of your weaknesses?

User Submitted Interview Answers

1.
Perfection i like having all my work done perfect and on time, i do not like when i am unable to finish my work when the day has ended if allowed at times i would like to stay off work hours and finish my work.
 
2.
Expect perfection...
 
3.
One of my weakness is also one of my strengths, I tend to focus on the customers needs more than my own. I will go out of my way to have the customer leave feeling satisfied than hum-hawing around to get out of helping anyone to go on a break or lunch or even home.
 
4.
I do not have many weaknessesI look for the positive things and every -0 asianrace Negative situation I find strong solutions.
 
5.
Letting other people problems bother me.
 
6.
Perfection I like having all my work done perfect and on time, I do not like when I am unable to finish my work when the day has ended if allowed at times I would like to stay off work hours and finish my work.
 
7.
I do not consider any of my flaws as weaknesses; instead of being "weaknesses," I see them as negative energy that needs to be done away with.
 
8.
I can be a perfectionist. Quality is very important to me and I like jobs that I work on to be pleasing to the eye as well. So sometimes I can be a workaholic which is not always great.
 
9.
My weakness would be I am very serious at times and I have been told to relax a little while working.
 
10.
I would have to say I do ask alot of questions, which some people may consider a weakness or just annoying, but I feel in order to complete my job completely I need to know the roles of the other employees within the business.
 

Question
#9 of 33

You have been out of work for a while, what have you been doing?

User Submitted Interview Answers

1.
I am currently going to school and looking for a job.
 
2.
I have been searching for work and keeping my skills updated during the search for suitable positions.
 
3.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed
 
4.
Job searching, trying to find the best fit.
 
5.
Contiuously looking for employment, taking a online class to complete my degree and being a father/husband.
 
6.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed.
 
7.
Ive been looking for employment every day since being unemployed. As well as reading books on my downtime which is a hobby of mine.
 
8.
I have never been out of work, I have always worked at least one job.
 
9.
I have been volunteering and keeping my skills sharp so that they will benefit me in my future job.
 
10.
I have been on the hunt for a new career opportunity. Looking to stay within the retail environment. And to be honest I have enjoyed spending some extra time with my family.
 

Question
#10 of 33

How do you define good customer service?

User Submitted Interview Answers

1.
Good customer service is someone that is willing to help you even before you ask. Always smiling and is great at explaining products to customers.
 
2.
When goes above and beyond to make the customer leave the store with a big smile.
 
3.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
 
4.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
 
5.
Being friendly and listening to a customers needs, asking questions and offering a number of solutions that provide options to customers. And doing whatever it takes to get what customers need in the best way.
 
6.
A person who goes that extra mile just to see a customer walking out with a smiile, that's good customer sevice. :-)
 
7.
I define good customer service some that is always alert in who need helps and stops what ever they doing to go help them.
 
8.
I define good customer service as always going above and beyond for the customer and making sure that they always leave with a smile.
 
9.
Greeting a customer and going above and beyond to make their experience the best.
 
10.
Defining good customers to me is friendly, approachable, and helpful at all times and making the customers time here a pleasure. Making the customers leaves here wanting to come back.
 

Question
#11 of 33

What steps do you take to solve a problem?

User Submitted Interview Answers

1.
Assess the situation then take the knowledge that has been provided to me get problem solved.
 
2.
I will thoroughly listen to what the problem is and assist them in any way possible.
 
3.
I take the problem apart and look at it from all different sides.
 
4.
I try and figure out a solution and take steps to work it out.
 
5.
First verify the problem and make sure what is the problem exactly by asking 5 w question. Second gathering the information from reliable resources and if necessary team up with experienced person . Make a time line and start to plan to solve the problem. Take action . Monitor the process of the tasking . Adjusting . Report to my manager and finish the tasks and make sure that next time we would not have the same problem.
 
6.
Try to help them as best i can, if i cant meet their needs, then find someone else(manager)to help
 
7.
With an open mind and good grasp of what the problem is, figure out what to do to solve, make a strategy, consider the results.
 
8.
Look at problem as a whole...break it down into do-sble increments. EX...have to pay rent. I get a job...create budget, save a little money each week. Starting big and bringing in the focus helps to create goals and plausible steps.
 
9.
I investigate to see what the problem is, then I try to figure out a workable solution, if all else fails I find someone with more experience to help me.
 
10.
First of all, try to solve it by myself based on my experience and knowledge also listening to customer. If I can`t solve it alone ask my Colleague who has more experience.
 

Question
#12 of 33

Tell me about a time when you went above and beyond for customer service?

User Submitted Interview Answers

1.
I was clocking out and a customer had trouble locating an item so I continued to clock out and politely walked the customer to where the item was located.
 
2.
I always try to go above and beyond for customers. One time a customer came to me who had already been told to go to several different persons. He had gone and still could not get the information he needed. So I contacted two different people familiar with the topic that he needed help with and when I get the answer I also contacted the person that they referred me to so that I could give my customer an answer without sending him to someone else. The formerly frustrated man left delighted.
 
3.
As a merchandiser at Toys R us I always made sure customers left satisfied and every question was answered precisely. I also made sure to ask customers periodically if they needed any help.
 
4.
A Customer had been in the store twice before I met her. She was very upset at the fact that the flooring she wanted was not included in the current promotion. Apparently, on both visits the associates confirmed with her that the flooring she liked would indeed be included. When the measure was completed and she was ultimately told that the flooring would not qualify for the promo, she was confused and understandably upset. I listened to her explain her feelings and the facts as she knew them. I then reassured her that we would do everything possible to get to the bottom of it. I involved the store manager and we developed a plan to provide her with the flooring of her choice for the promo price. The customer ultimately decided on a completely different direction was very satisfied that we were willing to do whatever we could to make it right with her.
 
5.
A customer come to me many people has already send him everywhere, I will try every thing if I don t found what he looking for, I find someone who know to help him.
 
6.
I always give excellent customer service al the time going to customers homes to hook up washers and dryers.
 
7.
One of my clients received the wrong order I apologized and refunded the order, afterward I accompanied the driver to personally deliver his order for free.
 
8.
After clocking out for the day I was in the line up to purchase a drink and a new associate who was not familiar with one of the departments needed help locating where the silver cleaner was. There were a few sick calls from staff that day so there was no one to help him so I got out of line and took the customer to where the item was on the shelf.
 
9.
I was clocked out on breaking and I was walking to the break room and this older couple came up to me asking if I spoke spanish, I was the only one that spoke spanish in the whole store at the time. They were telling me that they wanted to surprise their son with a new laptop, so I offered to help them right away.
 
10.
Our wheelchairs were all gone and our customers wanted to shop in our garden center so I volunteered to push their cart while they shopped for product. I took advantage of showing them where things were and offered them things they might have forgotten. They were extremely happy.
 

Question
#13 of 33

Do you shop at Home Depot?

User Submitted Interview Answers

1.
Yes I do because of how great the prices are at Home depot are and the great customer service. The Home Depot all ways has the items you are looking for.
 
2.
Yes, I shop at Home Depot frequently. The sales associates are friendly and very helpful. Even if I do not want to buy something I go to Home Depot for information and I find someone who can help me.
 
3.
Yes but occasionally when I need products like tools. The last product I bought at home depot was a Black and Decker tool box with a magnificent power drill.
 
4.
I have yes, but I am not a home improvement specialisti.
 
5.
I do I enjoy your great deals that you guys offer on amazing products.
 
6.
My family has always been avid Home Depot customers.
 
7.
Yes I bought a lot of stuff there when I owned my motel.
 
8.
Yes I do, I had several projects I needed supplies for, and home depot had the best prices and always have the stock.
 
9.
Cost, great service, have the items you are looking for.
 
10.
Of course, not only do they have products that I love but they have many things that I would need to do my other jobs and get things done at home.
 

Question
#14 of 33

Why should we not hire you?

User Submitted Interview Answers

1.
I feel it would be a mistake to not hire me. I bring a great deal of experience and the ability to provide excellent customer service and teach others to do the same.
 
2.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
 
3.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
 
4.
There is no reason I have the experience and confidence to do a great job for the company.
 
5.
I think I am a good fit for this job and there is no reason.
 
6.
There is no reason you should not hire me. I am postive, goal oriented, and hard working.
 
7.
You should not hire me if you are looking for someone who will sit in the corner and do the minimum required of them. I will take on more than required and want to be involved in the success of the big picture not just a standby that reaps all the glory.
 
8.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
 
9.
Why not, I will give you more reasons to hire me then not.
 
10.
A reason does not exist. I bring an excellent work ethic, outstanding skills, and a fantastic attitude to the job with me each day, so it would be a mistake not to hire me.
 

Question
#15 of 33

Describe a time when you disliked company rules in your last job?

User Submitted Interview Answers

1.
I have never dislike company rules. Rules are there to be followed. Because I wanted to work there I needed to comply with the rules.
 
2.
There was not any rules which we did not like it.
 
3.
I have never disliked company rules rules are there to be followed because I want to work here I need to comply with the rules.
 
4.
Never because company rules are put in place for a reason.
 
5.
I do not dislike company rules. Rules are made to be followed.
 
6.
I believe that employees should follow the rules even if they do not fully understand or agree with them. Following the rules can prevent a safety hazard or save a life in some situations. The rules are in place for a reason.
 
7.
I have never had a problem with authority or rules because I feel rules are made to be followed, and if I choose a job than I should know the rules and accept it.
 
8.
Rules are to be follow, you have to comply with the company rules.
 
9.
I have never disliked company rules they are there for a reason and to be followed by all.
 
10.
Rules are in place so that the business runs smoothly, and that the best customer service, productivity, are achieved.
 

Question
#16 of 33

What do you know about Tools?

User Submitted Interview Answers

1.
I know quite a bit about tools since I worked in the Tool Department of Lowes alone with the Hardware department too since both departments were right next to each other.
 
2.
I do not know much about Tools, but then there are many things that I do not have personal knowledge about. The main thing is to know how to get the information quickly to help a customer or find someone else with the knowledge to help the customer and I know how to do both of these things well.
 
3.
Very little besides the basic tools but im fast learner and im a eager learner.
 
4.
A little bit but not a lot. I know how to use power drills, and wrenches and drills, but I look forward to learning more.
 
5.
I know the basic screw drivers, wrench, drills, saws, nail guns.
 
6.
Not much but i know about retail.
 
7.
I know tools, someone called my Mrs. Tim Taylor one time, for fathers day I bought myself a compound miter saw. (I'm a girl). I often time will instruct customers on different choices when they are searching for a tool, by asking them about their projects.
 
8.
I have used alot of tools in the building and maintaining homes.
 
9.
I own alot of power tools, and used them alot over the years.
 
10.
I have to see them in oder to know what their used for.
 

Question
#17 of 33

Tell me about a time when you had to be a leader. How was the outcome?

User Submitted Interview Answers

1.
I have had to train one of our new office staff members because none of the other employees were able to do so. It worked out very well, I was able to get him acclimated into a new setting.
 
2.
I would have to say when I was put in charge of training another employee I think the outcome was great the employee was well trained and my manage was happy.
 
3.
A few times I opened the store in the morning and had to lead the team in the tasks that needed to be completed, we worked together and accomplished everything earlier than anticipated.
 
4.
I had to lead a few of my coworkers in the markdown that had never done them before. So I spoke to each of them individually and explained what to them what the expectation was and put them in areas where I thought they were proficient.
 
5.
The outcome turned out well. My team accomplished the expected tasks that were set out for us that day. We marked down the merchandise in the departments set out for us, signed the areas designated for clearance and merchandised our products so that the department was shoppable, and asstetically appealing.
 
6.
I would talk with the team to find out what each members strengths were and assign duties accordingly. If a person was not satisfied with the duty I had assigned them I would check with the others to see who would like to switch with them. It is usually always a good outcome if people are happy at their job.
 
7.
I would talk with the team to find out what each members strengths were and assign duties accordingly. If a person was not satisfied with the duty I had assigned them I would check with the others to see who would like to switch with them. It is usually always a good outcome if people are happy at their job.
 
8.
I have been a leader by taking on a position that challenges me to go beyond my job duties and qualifications. I take it on bravely with an attitude that no matter what I will learn something from this situation that will benefit me and I will continue learning from it.
 
9.
Hour before shift over and noticed we still had a sheet of calls to be made so I split the list up amongst my team to get the goal accomplished.
 
10.
When I serve as a leader, I usually allow the team members to choose the task that they want. This way it was not forced on them and they can work in areas that play to their strengths. The outcome was successful. We completed our assigned ahead of schedule and grew as a team.
 

Question
#18 of 33

Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

User Submitted Interview Answers

1.
I would ask for a co worker to assist me. Prioritizing each project.
 
2.
I would prioritize the most important assignment first or ask for help.
 
3.
Many times at the Home Depot we have more tasks than time to complete. We prioritize and re-prioritize if necessary. I have found that applying the Customer service aspect first and staying in stock second to all tasks is effective.
 
4.
Made a list of the tasks that needed to be completed putting them in order of there priority. Completed whatever I could and continuedbwith the list the following day.
 
5.
I prioritize by getting what is most important done first and then ask for help to complete the tasks to the best possible outcome for the companies benefits.
 
6.
I will ask for help, I will pririotize the most important.
 
7.
I will ask for help, and will prioritize the most important.
 
8.
Ask for help then make sure the most important tasks are done first.
 
9.
I finished the tasks by prioritizing the important ones first.
 
10.
I will ask for help then complete the most important task first.
 

Question
#19 of 33

What do you know about working in retail?

User Submitted Interview Answers

1.
I know that customers want great service and positive people which make positive experiences.
 
2.
Retail has alot of customer interaction, it is fast pace, ever changing and fun.
 
3.
I have over six years experience in this field. I love woorking with the public and I have what it takes to be an excellent team member here at Home Depot.
 
4.
I have not had a great deal of retail experience. While working for All Tech I used to work at the store, but this was only for about a year. I enjoyed getting to meet many different people.
 
5.
I know in retail you must care about the customer because they are who helps the company thrive.
 
6.
I know about Customer service which is my greatest skill and letting the customer leave the store satisfied. It is also very fast pace at times and can be fun as well.
 
7.
I have tons of knowledge from my eight years of experience in retail.
 
8.
I know it involves in a lot of customer service. I know the importance of being in stock and meeting the demands of the customer. I am still learning the operation side of the business but I do understand it.
 
9.
Retail is fast paced , customer oriented, and need excellent interpersonal skills.
 
10.
I have 10 years working in a retail , I learn how to provide good customer service and how to deal with customer.
 

Question
#20 of 33

How would you deal with an angry customer while you were busy completing tasks?

User Submitted Interview Answers

1.
I would address them in a kind calm manner and help them locate what it is they need, or direct them to someone more familiar with the select department.
 
2.
Customers come first. I would stop what I am doing and if I can resolve the issue myself I will and if they need higher people I will go get the manager.
 
3.
I would listen to him rant, identify the problem, and if I could fix it I would, but if not, I would bring him to the manager
 
4.
Home Depot philosophy is that customers come before tasks. Use this opportunity to win the customer's trust and build relationship by offering ways to resolve their needs. Be intuitive and respectful.
 
5.
I would listen to him rant, identify the problem, and if I could fix it I would, but if not, I would bring him to the manager.
 
6.
I would stop what I was doing and listen to the customer. I would ask them questions to get to the bottom of the problem and try to help them leave the store in a positive disposition and with the products that they need.
 
7.
I would focus my attention on the angry customer and ask them how I can help them to my best. If that does not work I would just call my manager to help.
 
8.
Stop what I was doing and immediately give the customer my undivided attention.
 
9.
I would help the customers first because the customer always comes first I would help solve their problem and then I would complete my tasks.
 
10.
A task should be put aside for a customer regardless if the customer is angry or not. Customers come first.
 

Question
#21 of 33

How well would you say you know our departments and what we sell?

User Submitted Interview Answers

1.
Very well,been here many times shopping in every dept.
 
2.
I feel I know almost every department in the store being a DIYer and working on several personal projects. Also knowing the special services that the company does to also help the customers complete their projects.
 
3.
I know little about your departments but know quite a bit about what you sell like tools, paints, home appliances, plants. I also know that what you sell has great quality and low prices.
 
4.
I am becoming more and more comfortable with knowledge within the many different departments and the many different products sold at this company. I educate myself by learning more than is expected of my particular job duties and I know it will take time and effort to build on my knowledge of departments and the products we carry. I also go out of my way to learn the different departments lead people so I know who I can go to with questions and concerns I experience.
 
5.
I know that there is all the materials needed to build an outstanding home from garden to decor to roofing and tile work and I am also a fast learner so this will help me in the store.
 
6.
I know that Home Depot sells everything to do with renovations from indoor to outdoor, as well as home decorating products.
 
7.
I am slightly familiar with the products in this store but i am a very fast learner and will catch on soon
 
8.
I feel like i know the departments and what each department sells realtivley good.
 
9.
Quite well.
 
10.
I am familiar with some of the products but I am a fast learner and can catch on well.
 

Question
#22 of 33

Where do you see yourself in the Home Depot organization in two years?

User Submitted Interview Answers

1.
Moving up the ladder into training for management.
 
2.
Hopefully a department manager and a full time employee.
 
3.
Assistant Manager ready to promote to store manager.
 
4.
I know this is a one year contract, so I am unsure of what will happen after that.
 
5.
I would like to see myself at the same location with permanent full time work status. I can see myself in a head cashier position and or a position or step beyond that such as a front end supervisor.
 
6.
I see my self in management or in managment in training.
 
7.
Hopefully in two years I will have been able to grow my knowledge enough to possibly look into a management position.
 
8.
I see my self in a full time position still learning the trade of home improvement.
 
9.
In two years I see myself aiming to be promoted to an Assistant Manager.
 
10.
I see myself in managerment or tranining for management.
 

Question
#23 of 33

How do you expect to make a difference at Home Depot?

User Submitted Interview Answers

1.
With my smile, positive attitude and genuine concern that each customer enjoys their experience shopping with us.
 
2.
With a good attitude and good disposition for customer service and customer satisfaction.
 
3.
My work ethics. Offering my knowledge and experience to customers and peers.
 
4.
I will give every job my best effort and try to learn to do things the Home Depot way.
 
5.
I expect to make a difference by always going above and beyond and by helping to ensure that every customer leaves with a smile.
 
6.
I plan on making a difference by delivering excellent customer service and if need be going above and beyond to make customers happy so that they will want to come back to the store.
 
7.
Do my best,deliver customer service and continue to work hard.
 
8.
I will make a difference by supporting the company in all its endeavors and take care of each and every customer better than they expect.
 
9.
Giving my great customer service and going that extra mile to make sure the customer is happy.
 
10.
I am a very hard worker who takes pride in her job.
 

Question
#24 of 33

Why do you feel you will be better suited for this job than the rest of the applicants?

User Submitted Interview Answers

1.
Given the opportunity,I feel with my experience and skills as well as customer service in merchandising I will surpass other aplicants.
 
2.
Yes, I feel my qualifications are unique and set me apart from other applicants.
 
3.
Because my motivation and passion for learning is unmatched by anyone else applying for the job.
 
4.
I am a person willing to go above and beyond to get the job accomplished. If given the opportunity I would like to show this company what I have to offer.
 
5.
Because I know I will try the hardest to learn as much as I can.
 
6.
My experience, my work ethic im a hard worker and the fact that im a macgyver I can adapt to any situation.
 
7.
Because of my skills and experiences . My team work skills and my plan to stay with company for a long time.
 
8.
I am a person willing to go above and beyond to get a job accomplished. If given the opportunity I would like to show this company what I have to offer.
 
9.
I have had 25 years of experience in owning my own buisness,
 
10.
Given the opportunity with my years of experience in construction and working with customer service, I would have more to offer than most.
 

Question
#25 of 33

If you found a twenty dollar bill in the parking lot, what would you do?

User Submitted Interview Answers

1.
I would pick up the money and take it in the store and hand it to a manager and tell him or her that I found this outside on the street and let them deal with the money.
 
2.
I would give it to the customer service desk to hold and deal with according to company policy.
 
3.
Put it in an envelope, write the date and location where I found it, and turn it in to customer service.
 
4.
Return to a manager, a customer might go to costumer service looking for it.
 
5.
What can you bring to the table working in home depot.
 
6.
Challenge of working with different people.
 
7.
I will Add to the company and it,s excellent reputation by my great work ethics and my positive attitude.
 
8.
Experience at home or work.Small projects
 
9.
Fairly well. Because I,ve been a good customer to Home Depot, for such a long time and because I deal with the construction industry,I have a pretty good idea about your different departments and what they have to offer.
 
10.
To finish a job or construction project, as a suporvisor or a leader, its very important that you keep your workers and schedules flowing the way they should to complete job on time. Every job I,ve had as a construction suporvisor, I had to lead, and to organize shedules. All my jobs have been completed to our clients complete satisfaction and always on time.
 

Question
#26 of 33

Why do you want to work at Home Depot?

User Submitted Interview Answers

1.
I enjoy home improvement, gardening, landscaping, remodel projects. This is right up my ally.
 
2.
I like the atmosphere when I shop their. The staff seem nice, and I have had a couple of friends who worked for the company. They said it was a fun place to work and that the management team were great to work for as they were approachable, and made working there fun.
 
3.
Because the products speak for themselves. High quality merchandise, great work ethic, friendly and professional staff.
 
4.
Its a great company whose stock is on the rise. Good prices and great customer service.
 
5.
Home depot is a good stable company that stands on its own & will be around for many years.I can advance & grow my career working at HD
 
6.
It's a great company whose stocks tells the story that they are right on track with customer service and prices. Their company seems to have made a come back with the housing market being resurrected and I would like the chance to work for a stellar company.
 
7.
I am a positive person, outgoing, born leader and have great customer service.
 
8.
I've heard very good things about The Home Depot as an employer and I believe THD to be a stable company that I could grow with for many years.
 
9.
I love the company and I love the company and have heard wonderful reviews about working with the home depot, I see myself working and growing with the company for mannyyears.
 
10.
To gain more knowledge to also work in a great environment.
 

Question
#27 of 33

How well do you handle customer complaints?

User Submitted Interview Answers

1.
Efficiently I listen to the customer and asure them I will do everything I can to take care of the problem.If not,then I get help (manager)to satisfy customer.
 
2.
I handle them well. I think it is important to listen to the customer. Many times people appreciate having someone who actually cares about their situation and if I listen calmly and try to help them, they are grateful and the situation ends on a positive note.
 
3.
I always tried my best to handle customer complaints with a smile and a lot of understanding.
 
4.
I handle customers complaint very well, by listening to them and try find solution of the problem.
 
5.
I handle customer complaints well by trying to listen to the situation and hopeful can resolve the problem.
 
6.
I handle them very well, I take the time to listen to their complaint thoroughly and assist them in any way possible.
 
7.
I think that I handle customer complaints well I always try to find the best way to resolve a customer problem so they can leave the store happy and satisfied with the service.
 
8.
I actually welcome customer complaints because it is a way for me to help the customer come up with a solution. Also it is great for the customer to know that I am listening and willing to help as best as I can.
 
9.
I welcome customer complaints as a learning experience.
 
10.
I am a customer too. I want to know what the problem is and get it resolved quickly. I love it when the unhappy customer leaves with a smile and a handshake.
 

Question
#28 of 33

How do you think you can work in a team environment here at Home Depot?

User Submitted Interview Answers

1.
I think a team environment is a great environment to work in and I think it would go very well.
 
2.
I would do great in a team environment at the home depot I know my customer service skills will help me here very well.
 
3.
I work in a team environment now so that will not be an issue.
 
4.
I am use to working with a team and will do my pArt to make sure projects are completed on time.
 
5.
With my customer service experience and my great attitude I would have no problem , and be a great asset to the company.
 
6.
I welcome a team environment at all times because we all can lean from each other and together as a team we will be more successful.
 
7.
I work well with others to complete the necessary tasks for the company. I would take the initiative and help those who are struggling and also accept help from others as well.
 
8.
I work well with others ,I am friendly have a excellent work ethic,am very job oriented and self motivated
 
9.
I an very friendly and have a good work ethic, and I would fit perfectly with HD
 
10.
I work well with others, and I have an excelent work ethic.
 

Question
#29 of 33

What is a must have tool for any home improvement doer?

User Submitted Interview Answers

1.
Correct knowledge for the particular job and the proper safety gear are absolute necessities.
 
2.
A tool box and also a screw driver because mostly everything has screws.
 
3.
I think the best tool for an home improvement doer would be a power drill, because it puts screws in place and it is easy to use.
 
4.
I believe a drill is a must have since it has multiple uses when it comes to bettering your home.
 
5.
A hammer, a screwdriver, the list goes on. What ever one needs home depot sells!
 
6.
The knowledge, tools, and skills to get the job done and the right place to go where you can get them.
 
7.
A drill, because there are so many attachments for drills now you can turn a drill into pretty much anything, a saw, a jack hammer etc.
 
8.
Knowledge and a little experience for the home owner.
 
9.
A drill and bit set, will be usefull in home maintenance and projects.
 
10.
It could be one of three things: !) A power drill , 2) Wrenches and 3) Set of screwdrivers.
 

Question
#30 of 33

What is your best personal trait?

User Submitted Interview Answers

1.
A positive attitude and the willingness to learn.
 
2.
I think my best traits are my personality with helps people be comfortable with me. My strong work ethic to make sure that meeting and exceeding goals. My time management for getting multiple things done by the the end of my shift.
 
3.
My best personal trait is rewarding associates for a job well done and holding them accountable.
 
4.
I am self motivated, hard worker and take the initiative.
 
5.
I am very responsible and ambition and am also goal oriented.
 
6.
My passion about my work and my eagerness to please others, and the belief that you should work as hard as you can to get the job done.
 
7.
I like to keep a positive attide and not let things bring me down.
 
8.
Having an awesome attitude, and keeping confident in everything I do.
 
9.
Great personality,a born leader.fast learner,easy to get along with.
 
10.
My best personal trait would be my positive attidude that coincides with my hardworking attitude.
 

Question
#31 of 33

Do you prefer working in a team environment or alone?

User Submitted Interview Answers

1.
Team environment can be fun and challenging but working alone can have its benefits as I may be the only 1 with a certain skillset but I can pass that knowledge help assist on team projects.
 
2.
I rather work in team environment so everyone could get the job now. I can work alone quick and fast and show my team mates my skill.
 
3.
I do prefer to work in a team environment because by having many brilliant minds together things can get done in the most creative way.
 
4.
I prefer working in a team environment because it gives us the opportunity to work together and meet a quota or a deadline. I do enjoy working alone if I feel I have the skills and can finish it faster. But as for a group different ideas are put on the table so I get to learn from my co workers and they learn from me.
 
5.
Both environment has it disadvantages, it depends on the job requirements.
 
6.
I enjoy both, I am self motivated so if its a project that calls for 1 person to do it then I have no problem with doing it. If there is a project that calls for more than 1 person then I would enjoy it. I love motivating people and I have the attitude of let gets it done but lets have fun doing it.
 
7.
I have no preference. I can work in a team or individual environment.
 
8.
Either I am a good team player or can work well on my own.
 
9.
Both, I honestly has no difference this based on what the work calls for.
 
10.
I prefer to work in a team , but either way is fine.
 

Question
#32 of 33

Have you ever worked on a house before? What was your project?

User Submitted Interview Answers

1.
Yes, I had many experiences in renovation houses. If I want to mention the latest one was about renovation and interior design an apartment include bath and kitchen, living room and bedrooms.
 
2.
Yes and currently still am involved with updates in my own house. I've tiled a kitchen, built outside lounge chairs, put up mirrors, fixed wallboard, I'm a DIYer and am always involved in a project.
 
3.
I have worked on a house before and I have helped drywall before along with help bulding a fence in the backyard and also help with replacing rotten boards in a house too.
 
4.
I love to decorate. I have decorated my own home and friends who liked what I did asked me to help them with rooms in their homes. I did and they loved the outcome.
 
5.
Tiled floor/painted.
 
6.
Yes I have, I have helped paint the walls.
 
7.
Yes, I have. I tiled my bathroom from floor to ceiling. I researched how to do the project, bought the materials, tools, and tiles from Home Depot and cut tiles, applied them, grouted them and it was a beautifully finished project. I was quite proud of myself.
 
8.
NO but I can say I have worked like home environment before with good prosperous aspects
 
9.
Yes i have,i hepled painted the walls in the rooms.
 
10.
Yes, I have installed toliets, put down tiles, and of course painted.
 

Question
#33 of 33

Tell me about a time when you had to work with someone you didn't get along with?

User Submitted Interview Answers

1.
Honestly ,I`m a kind of people person and I didn`t have any experience so far.
 
2.
It does not belong in the work place. When I come to work, I come with a positive attitude.
 
3.
I put my differences aside when it comes to work. I am there to get my work done.
 
4.
I have never really had this issue occur, but I have no trouble focusing on the job and hand and putting any issues aside.
 
5.
I put any personal issues aside and concentrate and the task at hand. No need for a hostile situation.
 
6.
I will put away my difference to have the job done, I put my personal feeling aside when I work.
 
7.
For me when at work you need to check your differences at the door. Your there to do a job and the company relies on you and your team to do their best.
 
8.
You have to put your issues aside and get the job done with a positive attitude.
 
9.
I usually get along with everyone I go to work do my job donut judge people.
 
10.
I am always respectful and cordial to my fellow staff. Regardless of my personal feelings, while on the clock I owe it to my employer to always remain objective and professional.
 
X Close

PRICING OPTIONS

Unlock professional interview answers for your Home Depot practice interview

Get answers and advice for all 33 Home Depot Interview Questions
Gain access to over 250 Professional Interview Answers for Behavioral, Leadership, Problem Solving, Teamwork, and more Interview Questions
One time payment
All plans are subject to our Terms of Use
We are not affiliated with Home Depot. These are practice questions created
by Mockquestions.com