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Top 25 Home Depot Interview Questions and Answers

Top
1. How do you expect to make a difference at Home Depot?
Top Answer
With my smile, positive attitude and genuine concern that each customer enjoys their experience shopping with us.
Second Best
With a good attitude and good disposition for customer service and customer satisfaction.
3.
My work ethics. Offering my knowledge and experience to customers and peers.
4.
I will give every job my best effort and try to learn to do things the Home Depot way.
5.
I expect to make a difference by always going above and beyond and by helping to ensure that every customer leaves with a smile.
6.
I plan on making a difference by delivering excellent customer service and if need be going above and beyond to make customers happy so that they will want to come back to the store.
7.
Do my best,deliver customer service and continue to work hard.
8.
I will make a difference by supporting the company in all its endeavors and take care of each and every customer better than they expect.
9.
Giving my great customer service and going that extra mile to make sure the customer is happy.
10.
I am a very hard worker who takes pride in her job.
2. Do you prefer working in a team environment or alone?
Top Answer
Team environment can be fun and challenging but working alone can have its benefits as I may be the only 1 with a certain skillset but I can pass that knowledge help assist on team projects.
Second Best
I rather work in team environment so everyone could get the job now. I can work alone quick and fast and show my team mates my skill.
3.
I do prefer to work in a team environment because by having many brilliant minds together things can get done in the most creative way.
4.
I prefer working in a team environment because it gives us the opportunity to work together and meet a quota or a deadline. I do enjoy working alone if I feel I have the skills and can finish it faster. But as for a group different ideas are put on the table so I get to learn from my co workers and they learn from me.
5.
Both environment has it disadvantages, it depends on the job requirements.
6.
I enjoy both, I am self motivated so if its a project that calls for 1 person to do it then I have no problem with doing it. If there is a project that calls for more than 1 person then I would enjoy it. I love motivating people and I have the attitude of let gets it done but lets have fun doing it.
7.
I have no preference. I can work in a team or individual environment.
8.
Either I am a good team player or can work well on my own.
9.
Both, I honestly has no difference this based on what the work calls for.
10.
I prefer to work in a team , but either way is fine.
3. What is your best personal trait?
Top Answer
A positive attitude and the willingness to learn.
Second Best
I think my best traits are my personality with helps people be comfortable with me. My strong work ethic to make sure that meeting and exceeding goals. My time management for getting multiple things done by the the end of my shift.
3.
My best personal trait is rewarding associates for a job well done and holding them accountable.
4.
I am self motivated, hard worker and take the initiative.
5.
I am very responsible and ambition and am also goal oriented.
6.
My passion about my work and my eagerness to please others, and the belief that you should work as hard as you can to get the job done.
7.
I like to keep a positive attide and not let things bring me down.
8.
Having an awesome attitude, and keeping confident in everything I do.
9.
Great personality,a born leader.fast learner,easy to get along with.
10.
My best personal trait would be my positive attidude that coincides with my hardworking attitude.
4. Tell me about a time when you had to work with someone you didn't get along with?
Top Answer
Honestly ,I`m a kind of people person and I didn`t have any experience so far.
Second Best
It does not belong in the work place. When I come to work, I come with a positive attitude.
3.
I put my differences aside when it comes to work. I am there to get my work done.
4.
I have never really had this issue occur, but I have no trouble focusing on the job and hand and putting any issues aside.
5.
I put any personal issues aside and concentrate and the task at hand. No need for a hostile situation.
6.
I will put away my difference to have the job done, I put my personal feeling aside when I work.
7.
For me when at work you need to check your differences at the door. Your there to do a job and the company relies on you and your team to do their best.
8.
You have to put your issues aside and get the job done with a positive attitude.
9.
I usually get along with everyone I go to work do my job donut judge people.
10.
I am always respectful and cordial to my fellow staff. Regardless of my personal feelings, while on the clock I owe it to my employer to always remain objective and professional.
5. Have you ever worked on a house before? What was your project?
Top Answer
Yes, I had many experiences in renovation houses. If I want to mention the latest one was about renovation and interior design an apartment include bath and kitchen, living room and bedrooms.
Second Best
Yes and currently still am involved with updates in my own house. I've tiled a kitchen, built outside lounge chairs, put up mirrors, fixed wallboard, I'm a DIYer and am always involved in a project.
3.
I have worked on a house before and I have helped drywall before along with help bulding a fence in the backyard and also help with replacing rotten boards in a house too.
4.
I love to decorate. I have decorated my own home and friends who liked what I did asked me to help them with rooms in their homes. I did and they loved the outcome.
5.
Tiled floor/painted.
6.
Yes I have, I have helped paint the walls.
7.
Yes, I have. I tiled my bathroom from floor to ceiling. I researched how to do the project, bought the materials, tools, and tiles from Home Depot and cut tiles, applied them, grouted them and it was a beautifully finished project. I was quite proud of myself.
8.
NO but I can say I have worked like home environment before with good prosperous aspects
9.
Yes i have,i hepled painted the walls in the rooms.
10.
Yes, I have installed toliets, put down tiles, and of course painted.
6. What do you know about Tools?
Top Answer
I know quite a bit about tools since I worked in the Tool Department of Lowes alone with the Hardware department too since both departments were right next to each other.
Second Best
I do not know much about Tools, but then there are many things that I do not have personal knowledge about. The main thing is to know how to get the information quickly to help a customer or find someone else with the knowledge to help the customer and I know how to do both of these things well.
3.
Very little besides the basic tools but im fast learner and im a eager learner.
4.
A little bit but not a lot. I know how to use power drills, and wrenches and drills, but I look forward to learning more.
5.
I know the basic screw drivers, wrench, drills, saws, nail guns.
6.
Not much but i know about retail.
7.
I know tools, someone called my Mrs. Tim Taylor one time, for fathers day I bought myself a compound miter saw. (I'm a girl). I often time will instruct customers on different choices when they are searching for a tool, by asking them about their projects.
8.
I have used alot of tools in the building and maintaining homes.
9.
I own alot of power tools, and used them alot over the years.
10.
I have to see them in oder to know what their used for.
7. Tell me about a time when you had to be a leader. How was the outcome?
Top Answer
I have had to train one of our new office staff members because none of the other employees were able to do so. It worked out very well, I was able to get him acclimated into a new setting.
Second Best
I would have to say when I was put in charge of training another employee I think the outcome was great the employee was well trained and my manage was happy.
3.
A few times I opened the store in the morning and had to lead the team in the tasks that needed to be completed, we worked together and accomplished everything earlier than anticipated.
4.
I had to lead a few of my coworkers in the markdown that had never done them before. So I spoke to each of them individually and explained what to them what the expectation was and put them in areas where I thought they were proficient.
5.
The outcome turned out well. My team accomplished the expected tasks that were set out for us that day. We marked down the merchandise in the departments set out for us, signed the areas designated for clearance and merchandised our products so that the department was shoppable, and asstetically appealing.
6.
I would talk with the team to find out what each members strengths were and assign duties accordingly. If a person was not satisfied with the duty I had assigned them I would check with the others to see who would like to switch with them. It is usually always a good outcome if people are happy at their job.
7.
I would talk with the team to find out what each members strengths were and assign duties accordingly. If a person was not satisfied with the duty I had assigned them I would check with the others to see who would like to switch with them. It is usually always a good outcome if people are happy at their job.
8.
I have been a leader by taking on a position that challenges me to go beyond my job duties and qualifications. I take it on bravely with an attitude that no matter what I will learn something from this situation that will benefit me and I will continue learning from it.
9.
Hour before shift over and noticed we still had a sheet of calls to be made so I split the list up amongst my team to get the goal accomplished.
10.
When I serve as a leader, I usually allow the team members to choose the task that they want. This way it was not forced on them and they can work in areas that play to their strengths. The outcome was successful. We completed our assigned ahead of schedule and grew as a team.
8. Describe a time when you had to sacrifice quality to complete a job?
Top Answer
I do not feel that you should have to sacrifice quality. There is always a way to prioritize and to make sure all tasks are done well and on time.
Second Best
If I needed help I would ask for it but I always prioritize and did the most important first.
3.
I would never sacrifice quality to complete a job.
4.
I dont believe in sacraficing quality. there is always a way to prioritize time wise. as each task is equally important one job will need to be done b4 the other.
5.
I dont sacrifice quality to complete a job I believe you should complete your job with the highest quality and give it all you have.
6.
I have never sacraficing quality. There is always a way to prioritize time wise. As each task is equally important one job will need to be done before the other.
7.
I never sacrifice quality ask for help then you must get the most important jobs done first.
8.
I would ask for help if I needed to but I figure out what needs to be done first in order of importance and go from there.
9.
There is no such thing, if everyone works together and as team and prioritizes correctly.
10.
I never sacrifice quality. Quality comes first. If you do not do the job right the first time then someone will have to come back and do the job right again.
9. How well do you handle customer complaints?
Top Answer
Efficiently I listen to the customer and asure them I will do everything I can to take care of the problem.If not,then I get help (manager)to satisfy customer.
Second Best
I handle them well. I think it is important to listen to the customer. Many times people appreciate having someone who actually cares about their situation and if I listen calmly and try to help them, they are grateful and the situation ends on a positive note.
3.
I always tried my best to handle customer complaints with a smile and a lot of understanding.
4.
I handle customers complaint very well, by listening to them and try find solution of the problem.
5.
I handle customer complaints well by trying to listen to the situation and hopeful can resolve the problem.
6.
I handle them very well, I take the time to listen to their complaint thoroughly and assist them in any way possible.
7.
I think that I handle customer complaints well I always try to find the best way to resolve a customer problem so they can leave the store happy and satisfied with the service.
8.
I actually welcome customer complaints because it is a way for me to help the customer come up with a solution. Also it is great for the customer to know that I am listening and willing to help as best as I can.
9.
I welcome customer complaints as a learning experience.
10.
I am a customer too. I want to know what the problem is and get it resolved quickly. I love it when the unhappy customer leaves with a smile and a handshake.
10. How do you think you can work in a team environment here at Home Depot?
Top Answer
I think a team environment is a great environment to work in and I think it would go very well.
Second Best
I would do great in a team environment at the home depot I know my customer service skills will help me here very well.
3.
I work well with other , im friendly I have excelent work ethic.
4.
I work well with others, and I have an excelent work ethic.
5.
I work well with other , I m friendly and an like working in a team.
6.
I work in a team environment now so that will not be an issue.
7.
I am use to working with a team and will do my pArt to make sure projects are completed on time.
8.
With my customer service experience and my great attitude I would have no problem , and be a great asset to the company.
9.
I welcome a team environment at all times because we all can lean from each other and together as a team we will be more successful.
10.
I work well with others to complete the necessary tasks for the company. I would take the initiative and help those who are struggling and also accept help from others as well.
11. Do you shop at Home Depot?
Top Answer
Yes I do because of how great the prices are at Home depot are and the great customer service. The Home Depot all ways has the items you are looking for.
Second Best
Yes, I shop at Home Depot frequently. The sales associates are friendly and very helpful. Even if I do not want to buy something I go to Home Depot for information and I find someone who can help me.
3.
Yes but occasionally when I need products like tools. The last product I bought at home depot was a Black and Decker tool box with a magnificent power drill.
4.
I have yes, but I am not a home improvement specialisti.
5.
I do I enjoy your great deals that you guys offer on amazing products.
6.
My family has always been avid Home Depot customers.
7.
Yes I bought a lot of stuff there when I owned my motel.
8.
Yes I do, I had several projects I needed supplies for, and home depot had the best prices and always have the stock.
9.
Cost, great service, have the items you are looking for.
10.
Of course, not only do they have products that I love but they have many things that I would need to do my other jobs and get things done at home.
12. What do you know about working in retail?
Top Answer
I know that customers want great service and positive people which make positive experiences.
Second Best
Retail has alot of customer interaction, it is fast pace, ever changing and fun.
3.
I have over six years experience in this field. I love woorking with the public and I have what it takes to be an excellent team member here at Home Depot.
4.
I have not had a great deal of retail experience. While working for All Tech I used to work at the store, but this was only for about a year. I enjoyed getting to meet many different people.
5.
I know in retail you must care about the customer because they are who helps the company thrive.
6.
I know about Customer service which is my greatest skill and letting the customer leave the store satisfied. It is also very fast pace at times and can be fun as well.
7.
I have tons of knowledge from my eight years of experience in retail.
8.
I know it involves in a lot of customer service. I know the importance of being in stock and meeting the demands of the customer. I am still learning the operation side of the business but I do understand it.
9.
Retail is fast paced , customer oriented, and need excellent interpersonal skills.
10.
I have 10 years working in a retail , I learn how to provide good customer service and how to deal with customer.
13. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Top Answer
I would ask for a co worker to assist me. Prioritizing each project.
Second Best
I would prioritize the most important assignment first or ask for help.
3.
Many times at the Home Depot we have more tasks than time to complete. We prioritize and re-prioritize if necessary. I have found that applying the Customer service aspect first and staying in stock second to all tasks is effective.
4.
Made a list of the tasks that needed to be completed putting them in order of there priority. Completed whatever I could and continuedbwith the list the following day.
5.
I prioritize by getting what is most important done first and then ask for help to complete the tasks to the best possible outcome for the companies benefits.
6.
I will ask for help, I will pririotize the most important.
7.
I will ask for help, and will prioritize the most important.
8.
Ask for help then make sure the most important tasks are done first.
9.
I finished the tasks by prioritizing the important ones first.
10.
I will ask for help then complete the most important task first.
14. How do you define good customer service?
Top Answer
Good customer service is someone that is willing to help you even before you ask. Always smiling and is great at explaining products to customers.
Second Best
When goes above and beyond to make the customer leave the store with a big smile.
3.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
4.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
5.
Being friendly and listening to a customers needs, asking questions and offering a number of solutions that provide options to customers. And doing whatever it takes to get what customers need in the best way.
6.
A person who goes that extra mile just to see a customer walking out with a smiile, that's good customer sevice. :-)
7.
I define good customer service some that is always alert in who need helps and stops what ever they doing to go help them.
8.
I define good customer service as always going above and beyond for the customer and making sure that they always leave with a smile.
9.
Greeting a customer and going above and beyond to make their experience the best.
10.
Defining good customers to me is friendly, approachable, and helpful at all times and making the customers time here a pleasure. Making the customers leaves here wanting to come back.
15. Where do you see yourself in the Home Depot organization in two years?
Top Answer
Moving up the ladder into training for management.
Second Best
Hopefully a department manager and a full time employee.
3.
Assistant Manager ready to promote to store manager.
4.
I know this is a one year contract, so I am unsure of what will happen after that.
5.
I would like to see myself at the same location with permanent full time work status. I can see myself in a head cashier position and or a position or step beyond that such as a front end supervisor.
6.
I see my self in management or in managment in training.
7.
Hopefully in two years I will have been able to grow my knowledge enough to possibly look into a management position.
8.
I see my self in a full time position still learning the trade of home improvement.
9.
In two years I see myself aiming to be promoted to an Assistant Manager.
10.
I see myself in managerment or tranining for management.
16. Why do you want to work at Home Depot?
Top Answer
I enjoy home improvement, gardening, landscaping, remodel projects. This is right up my ally.
Second Best
I like the atmosphere when I shop their. The staff seem nice, and I have had a couple of friends who worked for the company. They said it was a fun place to work and that the management team were great to work for as they were approachable, and made working there fun.
3.
Because the products speak for themselves. High quality merchandise, great work ethic, friendly and professional staff.
4.
Its a great company whose stock is on the rise. Good prices and great customer service.
5.
Home depot is a good stable company that stands on its own & will be around for many years.I can advance & grow my career working at HD
6.
It's a great company whose stocks tells the story that they are right on track with customer service and prices. Their company seems to have made a come back with the housing market being resurrected and I would like the chance to work for a stellar company.
7.
I am a positive person, outgoing, born leader and have great customer service.
8.
I've heard very good things about The Home Depot as an employer and I believe THD to be a stable company that I could grow with for many years.
9.
I love the company and I love the company and have heard wonderful reviews about working with the home depot, I see myself working and growing with the company for mannyyears.
10.
fairly well, I use home depot tools and materials to do various projects in my own home, such as wall repairs, painting, interior decor accessories, added a front patio to my house.
17. If you found a twenty dollar bill in the parking lot, what would you do?
Top Answer
I would pick up the money and take it in the store and hand it to a manager and tell him or her that I found this outside on the street and let them deal with the money.
Second Best
I would give it to the customer service desk to hold and deal with according to company policy.
3.
Return to a manager, a customer might go to costumer service looking for it.
4.
What can you bring to the table working in home depot.
5.
Challenge of working with different people.
6.
I will Add to the company and it,s excellent reputation by my great work ethics and my positive attitude.
7.
Experience at home or work.Small projects
8.
Fairly well. Because I,ve been a good customer to Home Depot, for such a long time and because I deal with the construction industry,I have a pretty good idea about your different departments and what they have to offer.
9.
To finish a job or construction project, as a suporvisor or a leader, its very important that you keep your workers and schedules flowing the way they should to complete job on time. Every job I,ve had as a construction suporvisor, I had to lead, and to organize shedules. All my jobs have been completed to our clients complete satisfaction and always on time.
10.
I would love to be working fo Home Depot. Working with a dedicated team and supplying great customer service would be fantastic. I enjoy being around people and I am very impressed with the company.
18. Describe a time when you disliked company rules in your last job?
Top Answer
I have never dislike company rules. Rules are there to be followed. Because I wanted to work there I needed to comply with the rules.
Second Best
There was not any rules which we did not like it.
3.
I have never disliked company rules rules are there to be followed because I want to work here I need to comply with the rules.
4.
Never because company rules are put in place for a reason.
5.
I do not dislike company rules. Rules are made to be followed.
6.
I believe that employees should follow the rules even if they do not fully understand or agree with them. Following the rules can prevent a safety hazard or save a life in some situations. The rules are in place for a reason.
7.
I have never had a problem with authority or rules because I feel rules are made to be followed, and if I choose a job than I should know the rules and accept it.
8.
Rules are to be follow, you have to comply with the company rules.
9.
I have never disliked company rules they are there for a reason and to be followed by all.
10.
Rules are in place so that the business runs smoothly, and that the best customer service, productivity, are achieved.
19. You have been out of work for a while, what have you been doing?
Top Answer
I am currently going to school and looking for a job.
Second Best
I have been searching for work and keeping my skills updated during the search for suitable positions.
3.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed
4.
Job searching, trying to find the best fit.
5.
Contiuously looking for employment, taking a online class to complete my degree and being a father/husband.
6.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed.
7.
Ive been looking for employment every day since being unemployed. As well as reading books on my downtime which is a hobby of mine.
8.
I have never been out of work, I have always worked at least one job.
9.
I have been volunteering and keeping my skills sharp so that they will benefit me in my future job.
10.
I have been on the hunt for a new career opportunity. Looking to stay within the retail environment. And to be honest I have enjoyed spending some extra time with my family.
20. Why should we not hire you?
Top Answer
I feel it would be a mistake to not hire me. I bring a great deal of experience and the ability to provide excellent customer service and teach others to do the same.
Second Best
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
3.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
4.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
5.
There is no reason I have the experience and confidence to do a great job for the company.
6.
I think I am a good fit for this job and there is no reason.
7.
There is no reason you should not hire me. I am postive, goal oriented, and hard working.
8.
You should not hire me if you are looking for someone who will sit in the corner and do the minimum required of them. I will take on more than required and want to be involved in the success of the big picture not just a standby that reaps all the glory.
9.
Why not, I will give you more reasons to hire me then not.
10.
A reason does not exist. I bring an excellent work ethic, outstanding skills, and a fantastic attitude to the job with me each day, so it would be a mistake not to hire me.
21. What steps do you take to solve a problem?
Top Answer
Assess the situation then take the knowledge that has been provided to me get problem solved.
Second Best
I will thoroughly listen to what the problem is and assist them in any way possible.
3.
I take the problem apart and look at it from all different sides.
4.
I try and figure out a solution and take steps to work it out.
5.
First verify the problem and make sure what is the problem exactly by asking 5 w question. Second gathering the information from reliable resources and if necessary team up with experienced person . Make a time line and start to plan to solve the problem. Take action . Monitor the process of the tasking . Adjusting . Report to my manager and finish the tasks and make sure that next time we would not have the same problem.
6.
Try to help them as best i can, if i cant meet their needs, then find someone else(manager)to help
7.
With an open mind and good grasp of what the problem is, figure out what to do to solve, make a strategy, consider the results.
8.
Look at problem as a whole...break it down into do-sble increments. EX...have to pay rent. I get a job...create budget, save a little money each week. Starting big and bringing in the focus helps to create goals and plausible steps.
9.
I investigate to see what the problem is, then I try to figure out a workable solution, if all else fails I find someone with more experience to help me.
10.
First of all, try to solve it by myself based on my experience and knowledge also listening to customer. If I can`t solve it alone ask my Colleague who has more experience.
22. How well would you say you know our departments and what we sell?
Top Answer
Very well,been here many times shopping in every dept.
Second Best
I feel I know almost every department in the store being a DIYer and working on several personal projects. Also knowing the special services that the company does to also help the customers complete their projects.
3.
I know little about your departments but know quite a bit about what you sell like tools, paints, home appliances, plants. I also know that what you sell has great quality and low prices.
4.
I am becoming more and more comfortable with knowledge within the many different departments and the many different products sold at this company. I educate myself by learning more than is expected of my particular job duties and I know it will take time and effort to build on my knowledge of departments and the products we carry. I also go out of my way to learn the different departments lead people so I know who I can go to with questions and concerns I experience.
5.
I know that there is all the materials needed to build an outstanding home from garden to decor to roofing and tile work and I am also a fast learner so this will help me in the store.
6.
I know that Home Depot sells everything to do with renovations from indoor to outdoor, as well as home decorating products.
7.
I am slightly familiar with the products in this store but i am a very fast learner and will catch on soon
8.
I feel like i know the departments and what each department sells realtivley good.
9.
Quite well.
10.
I am familiar with some of the products but I am a fast learner and can catch on well.
23. Why do you want to work in retail?
Top Answer
I like to work for people with people to help them find the best one.
Second Best
Retail have a lot of customer interaction is fast-paced ever changing and fun.
3.
I love the fact hes No The fast pace and I enjoy serving customers, faculty and the company.
4.
Lots of customer interaction and its fast past and fun.
5.
Retail is challenging & rewarding. Its ever changing fast paced and fun. You meet many people.
6.
I have always enjoyed helping people and I would want to gain experience in the field.
7.
I can help the company grow and I ama pretty knowledgeable in home improvement products and I want to help customers get the right products for their projects so they can get them done correctly and be very happy with the results from their project being completed.
8.
I love learning about new products, and then being able to direct customers to the items that I know would best suite their needs. It makes me feel informed, and helpful.
9.
The position that I applied for utilizes my customer service skills. I enjoy helping people!
10.
I enjoy having experiences with customers and helping them find what they need it is very fulfilling work.
24. Why do you feel you will be better suited for this job than the rest of the applicants?
Top Answer
Given the opportunity,I feel with my experience and skills as well as customer service in merchandising I will surpass other aplicants.
Second Best
Yes, I feel my qualifications are unique and set me apart from other applicants.
3.
Because my motivation and passion for learning is unmatched by anyone else applying for the job.
4.
I am a person willing to go above and beyond to get the job accomplished. If given the opportunity I would like to show this company what I have to offer.
5.
Because I know I will try the hardest to learn as much as I can.
6.
My experience, my work ethic im a hard worker and the fact that im a macgyver I can adapt to any situation.
7.
Because of my skills and experiences . My team work skills and my plan to stay with company for a long time.
8.
I am a person willing to go above and beyond to get a job accomplished. If given the opportunity I would like to show this company what I have to offer.
9.
Given the opportunity with my years of experience in construction and working with customer service, I would have more to offer than most.
10.
I'm a preson that would go over and beyond to get a job done. I'm a very optimistic person.
25. Tell me about a time when you went above and beyond for customer service?
Top Answer
I was clocking out and a customer had trouble locating an item so I continued to clock out and politely walked the customer to where the item was located.
Second Best
I always try to go above and beyond for customers. One time a customer came to me who had already been told to go to several different persons. He had gone and still could not get the information he needed. So I contacted two different people familiar with the topic that he needed help with and when I get the answer I also contacted the person that they referred me to so that I could give my customer an answer without sending him to someone else. The formerly frustrated man left delighted.
3.
As a merchandiser at Toys R us I always made sure customers left satisfied and every question was answered precisely. I also made sure to ask customers periodically if they needed any help.
4.
A Customer had been in the store twice before I met her. She was very upset at the fact that the flooring she wanted was not included in the current promotion. Apparently, on both visits the associates confirmed with her that the flooring she liked would indeed be included. When the measure was completed and she was ultimately told that the flooring would not qualify for the promo, she was confused and understandably upset. I listened to her explain her feelings and the facts as she knew them. I then reassured her that we would do everything possible to get to the bottom of it. I involved the store manager and we developed a plan to provide her with the flooring of her choice for the promo price. The customer ultimately decided on a completely different direction was very satisfied that we were willing to do whatever we could to make it right with her.
5.
A customer come to me many people has already send him everywhere, I will try every thing if I don t found what he looking for, I find someone who know to help him.
6.
I always give excellent customer service al the time going to customers homes to hook up washers and dryers.
7.
One of my clients received the wrong order I apologized and refunded the order, afterward I accompanied the driver to personally deliver his order for free.
8.
After clocking out for the day I was in the line up to purchase a drink and a new associate who was not familiar with one of the departments needed help locating where the silver cleaner was. There were a few sick calls from staff that day so there was no one to help him so I got out of line and took the customer to where the item was on the shelf.
9.
I was clocked out on breaking and I was walking to the break room and this older couple came up to me asking if I spoke spanish, I was the only one that spoke spanish in the whole store at the time. They were telling me that they wanted to surprise their son with a new laptop, so I offered to help them right away.
10.
Our wheelchairs were all gone and our customers wanted to shop in our garden center so I volunteered to push their cart while they shopped for product. I took advantage of showing them where things were and offered them things they might have forgotten. They were extremely happy.
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The Home Depot, Inc. is a home improvement retailer. The Home Depot stores sell an assortment of building materials, home improvement and lawn and garden products and provide a number of services. The Home Depot stores average approximately 105,000 square feet of enclosed space, with approximately 24,000 additional square feet of outside garden area. As of January 31, 2010, it had 2,244 The Home Depot stores located throughout the United States, including the Commonwealth of Puerto Rico and t...


Last Updated: February 8, 2014, 2:14 am
Anonymous Reviews
What did you like about Home Depot?

Interacting with people and doing right things to help every body . Respecting every body . Being part of a team and adding value to my time . Try to do my best to improve the customer service and achievement of the goal.

Submitted On: July 21, 2014, 5:27 pm

Being able to deliver on their expectation, getting acknowlegement on my work.

Submitted On: June 19, 2014, 7:58 am

Seeing the actual impact of my actions. Having a great and responsive team with whom I can rely in.

Submitted On: June 17, 2014, 5:54 pm
What did you dislike about Home Depot?

I honestly can not think of anything. It is an exceptional company.

Submitted On: June 17, 2014, 5:54 pm

I can honestly say there isnt anything I dislike about working at home depot. I hold the same values and beilieve in what the company stands for.

Submitted On: June 10, 2014, 4:50 am

Not a lot of hours, retail, do not really like working weekends.

Submitted On: April 26, 2014, 11:45 pm
Why did you leave your position at Home Depot?

I need a established company where I can see myself growing.

Submitted On: July 2, 2014, 5:32 am

My current job will not work with my school schedule.

Submitted On: July 1, 2014, 6:12 pm

I am interested in furthering myself within this company and I feel very confident in my ability to challenge change and to become the best I can possibly be.

Submitted On: June 4, 2014, 4:00 am
How did Home Depot advance your career?

Helped me to interact with the public and to help them.

Submitted On: July 8, 2014, 8:01 pm

As a cashier and a frontline customer service, I gained a lot of experience dealing with a lot of different people.

Submitted On: July 2, 2014, 5:32 am

Taught me good and efficient communication skills. How to deal with different types of customers and how to accommodate them to their specific needs.

Submitted On: July 1, 2014, 6:12 pm