Top 25 Home Depot Interview Questions

When was the last time you contributed to a team effort and what was your role?
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Interview Questions and Answers List

1. When was the last time you contributed to a team effort and what was your role?
Best Answer
For the last three years I worked in case managment teams.
2.
Everyday i contribute to a team effort. The effort for the week was to get the job completed before the deadline and each project me and my crew had was completed.
3.
Setting up a reset and coaching and training the team get the job done perfectly.
4.
In 2007 and 2008 I help my team members at the Dollar Treeloading unloading delivery trucks and organize the stockroom.
5.
At the dollar tree during the holidays working in teams to load and unload delivery trucks.
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2. What would you do if a coworker asked you to help you steal?
Best Answer
I would immediately report it to my manager.
2.
Refuse to assist the coworker and speak to someone in management.
3.
Stealing is unethical and is not tolerated anywhere that I know of ,to even suggest that I help in anyway is absurd therefore I would report this to my superior immediately and he or she will do whats necessary .
4.
I would tell them it is not something I could part take in then try and find out why they felt they needed to steal, if they were having financial troubles I would tell them that the company offered excellent counseling and they could remain anonymous.
5.
I would tell that coworker I am sorry, but I will not help you steal anything because I do not want to lose my job and also report him to a manger and let them deal with that coworker accordingly.
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3. What are some of your weaknesses?
Best Answer
Perfection i like having all my work done perfect and on time, i do not like when i am unable to finish my work when the day has ended if allowed at times i would like to stay off work hours and finish my work.
2.
Expect perfection...
3.
One of my weakness is also one of my strengths, I tend to focus on the customers needs more than my own. I will go out of my way to have the customer leave feeling satisfied than hum-hawing around to get out of helping anyone to go on a break or lunch or even home.
4.
I do not have many weaknessesI look for the positive things and every -0 asianrace Negative situation I find strong solutions.
5.
Letting other people problems bother me.
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4. Name your three best qualities?
Best Answer
Positive attitude, willingness to learn, friendly.
2.
My creativity, my problem-solving abilities and my organizational skills.
3.
Honesty, Dependable,SelfMotivated
4.
Creative, quick thinking and easy to talk to.
5.
My three best qualities would be im a hard worker, fast learner, and I am very determined.
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5. If you find a problem going on with two different employees, what would you do?
Best Answer
go to manager
2.
Call them in and verbally council them.
3.
ill ask if anything is wrong ?
4.
Depends on if their problem was disruptive to the company I would try resolve or get a team leader involved.
5.
I would leave it alone and let the two employes handle their own problem and if got to the point where it was a problem for me then I would go get a manger to deal with the two employees.
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6. Why should we hire you?
Best Answer
Because I am sincere, hard worker and always be punctual.
2.
I am a person that is willing to go above and beyond to get task accomplished plus by keeping a positive attitude.
3.
My first time having to show little kids how to build a little kids building kit for a kids clinic because the kids were not listening to me and just wanting to bulid it on their own and it was very noisy that day, which made it hard for the kids to hear me and I did not want to yell over the noise to get the kids attention and scare them.
4.
Why not, I will give you more reasons to hire me then not.
5.
I am an excellent employee that will be an asset to Home Depot. I enjoy learning new things and usually exceed the expectations of my supervisors.
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7. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
Best Answer
It is never a good idea to argue at work and every one at work should try and be agreeable with each other at work and if they cannot then they should go and talk to a manager so he can help fixed the problem.
2.
Arguments are usually best stopped in most situations. Discussing a problem in a calm manner is always better than arguing. So especially in a work environment, I believe that it is always better to be agreeable. I want customers, my fellow employees, and supervisors to be happy, whatever I can do to contribute to this is always better.
3.
Depending on the situation are you and never works out to come to a conclusion together.
4.
Ive never had to argue with a customer because I feel the customer should always be satisfied.
5.
I have never been one to argue. I always try and listen to the other person and really try and understand their point of view before I offer up alternative methods that have shown positive results rather than argue.
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8. Why do you want to work in retail?
Best Answer
I like to work for people with people to help them find the best one.
2.
I love the fact hes No The fast pace and I enjoy serving customers, faculty and the company.
3.
Lots of customer interaction and its fast past and fun.
4.
Retail is challenging & rewarding. Its ever changing fast paced and fun. You meet many people.
5.
I have always enjoyed helping people and I would want to gain experience in the field.
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9. Why should we not hire you?
Best Answer
I feel it would be a mistake to not hire me. I bring a great deal of experience and the ability to provide excellent customer service and teach others to do the same.
2.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
3.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
4.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
5.
There is no reason I have the experience and confidence to do a great job for the company.
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10. What steps do you take to solve a problem?
Best Answer
Assess the situation then take the knowledge that has been provided to me get problem solved.
2.
I will thoroughly listen to what the problem is and assist them in any way possible.
3.
I take the problem apart and look at it from all different sides.
4.
I try and figure out a solution and take steps to work it out.
5.
First verify the problem and make sure what is the problem exactly by asking 5 w question. Second gathering the information from reliable resources and if necessary team up with experienced person . Make a time line and start to plan to solve the problem. Take action . Monitor the process of the tasking . Adjusting . Report to my manager and finish the tasks and make sure that next time we would not have the same problem.
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11. Do you shop at Home Depot?
Best Answer
Yes I do because of how great the prices are at Home depot are and the great customer service. The Home Depot all ways has the items you are looking for.
2.
Yes, I shop at Home Depot frequently. The sales associates are friendly and very helpful. Even if I do not want to buy something I go to Home Depot for information and I find someone who can help me.
3.
Yes but occasionally when I need products like tools. The last product I bought at home depot was a Black and Decker tool box with a magnificent power drill.
4.
I have yes, but I am not a home improvement specialisti.
5.
I do I enjoy your great deals that you guys offer on amazing products.
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12. Tell me about a time when you went above and beyond for customer service?
Best Answer
I was clocking out and a customer had trouble locating an item so I continued to clock out and politely walked the customer to where the item was located.
2.
I always try to go above and beyond for customers. One time a customer came to me who had already been told to go to several different persons. He had gone and still could not get the information he needed. So I contacted two different people familiar with the topic that he needed help with and when I get the answer I also contacted the person that they referred me to so that I could give my customer an answer without sending him to someone else. The formerly frustrated man left delighted.
3.
As a merchandiser at Toys R us I always made sure customers left satisfied and every question was answered precisely. I also made sure to ask customers periodically if they needed any help.
4.
A Customer had been in the store twice before I met her. She was very upset at the fact that the flooring she wanted was not included in the current promotion. Apparently, on both visits the associates confirmed with her that the flooring she liked would indeed be included. When the measure was completed and she was ultimately told that the flooring would not qualify for the promo, she was confused and understandably upset. I listened to her explain her feelings and the facts as she knew them. I then reassured her that we would do everything possible to get to the bottom of it. I involved the store manager and we developed a plan to provide her with the flooring of her choice for the promo price. The customer ultimately decided on a completely different direction was very satisfied that we were willing to do whatever we could to make it right with her.
5.
A customer come to me many people has already send him everywhere, I will try every thing if I don t found what he looking for, I find someone who know to help him.
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13. Describe a time when you disliked company rules in your last job?
Best Answer
I have never dislike company rules. Rules are there to be followed. Because I wanted to work there I needed to comply with the rules.
2.
There was not any rules which we did not like it.
3.
I have never disliked company rules rules are there to be followed because I want to work here I need to comply with the rules.
4.
Never because company rules are put in place for a reason.
5.
I do not dislike company rules. Rules are made to be followed.
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14. Tell me about a time when you had to be a leader. How was the outcome?
Best Answer
I have had to train one of our new office staff members because none of the other employees were able to do so. It worked out very well, I was able to get him acclimated into a new setting.
2.
I would have to say when I was put in charge of training another employee I think the outcome was great the employee was well trained and my manage was happy.
3.
A few times I opened the store in the morning and had to lead the team in the tasks that needed to be completed, we worked together and accomplished everything earlier than anticipated.
4.
I had to lead a few of my coworkers in the markdown that had never done them before. So I spoke to each of them individually and explained what to them what the expectation was and put them in areas where I thought they were proficient.
5.
The outcome turned out well. My team accomplished the expected tasks that were set out for us that day. We marked down the merchandise in the departments set out for us, signed the areas designated for clearance and merchandised our products so that the department was shoppable, and asstetically appealing.
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15. You have been out of work for a while, what have you been doing?
Best Answer
I am currently going to school and looking for a job.
2.
I have been searching for work and keeping my skills updated during the search for suitable positions.
3.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed
4.
Job searching, trying to find the best fit.
5.
Contiuously looking for employment, taking a online class to complete my degree and being a father/husband.
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16. How do you expect to make a difference at Home Depot?
Best Answer
With my smile, positive attitude and genuine concern that each customer enjoys their experience shopping with us.
2.
With a good attitude and good disposition for customer service and customer satisfaction.
3.
My work ethics. Offering my knowledge and experience to customers and peers.
4.
I will give every job my best effort and try to learn to do things the Home Depot way.
5.
I expect to make a difference by always going above and beyond and by helping to ensure that every customer leaves with a smile.
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17. How do you define good customer service?
Best Answer
Good customer service is someone that is willing to help you even before you ask. Always smiling and is great at explaining products to customers.
2.
When goes above and beyond to make the customer leave the store with a big smile.
3.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
4.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
5.
Being friendly and listening to a customers needs, asking questions and offering a number of solutions that provide options to customers. And doing whatever it takes to get what customers need in the best way.
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18. How well would you say you know our departments and what we sell?
Best Answer
Very well,been here many times shopping in every dept.
2.
I feel I know almost every department in the store being a DIYer and working on several personal projects. Also knowing the special services that the company does to also help the customers complete their projects.
3.
I know little about your departments but know quite a bit about what you sell like tools, paints, home appliances, plants. I also know that what you sell has great quality and low prices.
4.
I am becoming more and more comfortable with knowledge within the many different departments and the many different products sold at this company. I educate myself by learning more than is expected of my particular job duties and I know it will take time and effort to build on my knowledge of departments and the products we carry. I also go out of my way to learn the different departments lead people so I know who I can go to with questions and concerns I experience.
5.
I know that there is all the materials needed to build an outstanding home from garden to decor to roofing and tile work and I am also a fast learner so this will help me in the store.
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19. What do you know about working in retail?
Best Answer
I know that customers want great service and positive people which make positive experiences.
2.
Retail has alot of customer interaction, it is fast pace, ever changing and fun.
3.
I have over six years experience in this field. I love woorking with the public and I have what it takes to be an excellent team member here at Home Depot.
4.
I have not had a great deal of retail experience. While working for All Tech I used to work at the store, but this was only for about a year. I enjoyed getting to meet many different people.
5.
I know in retail you must care about the customer because they are who helps the company thrive.
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20. What do you know about Tools?
Best Answer
I know quite a bit about tools since I worked in the Tool Department of Lowes alone with the Hardware department too since both departments were right next to each other.
2.
I do not know much about Tools, but then there are many things that I do not have personal knowledge about. The main thing is to know how to get the information quickly to help a customer or find someone else with the knowledge to help the customer and I know how to do both of these things well.
3.
Very little besides the basic tools but im fast learner and im a eager learner.
4.
A little bit but not a lot. I know how to use power drills, and wrenches and drills, but I look forward to learning more.
5.
I know the basic screw drivers, wrench, drills, saws, nail guns.
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21. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Best Answer
I would ask for a co worker to assist me. Prioritizing each project.
2.
I would prioritize the most important assignment first or ask for help.
3.
Many times at the Home Depot we have more tasks than time to complete. We prioritize and re-prioritize if necessary. I have found that applying the Customer service aspect first and staying in stock second to all tasks is effective.
4.
Made a list of the tasks that needed to be completed putting them in order of there priority. Completed whatever I could and continuedbwith the list the following day.
5.
I prioritize by getting what is most important done first and then ask for help to complete the tasks to the best possible outcome for the companies benefits.
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22. How well do you handle customer complaints?
Best Answer
Efficiently I listen to the customer and asure them I will do everything I can to take care of the problem.If not,then I get help (manager)to satisfy customer.
2.
I handle them well. I think it is important to listen to the customer. Many times people appreciate having someone who actually cares about their situation and if I listen calmly and try to help them, they are grateful and the situation ends on a positive note.
3.
I always tried my best to handle customer complaints with a smile and a lot of understanding.
4.
I handle customers complaint very well, by listening to them and try find solution of the problem.
5.
I handle customer complaints well by trying to listen to the situation and hopeful can resolve the problem.
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23. Why do you want to work at Home Depot?
Best Answer
I enjoy home improvement, gardening, landscaping, remodel projects. This is right up my ally.
2.
I like the atmosphere when I shop their. The staff seem nice, and I have had a couple of friends who worked for the company. They said it was a fun place to work and that the management team were great to work for as they were approachable, and made working there fun.
3.
Because the products speak for themselves. High quality merchandise, great work ethic, friendly and professional staff.
4.
Its a great company whose stock is on the rise. Good prices and great customer service.
5.
Home depot is a good stable company that stands on its own & will be around for many years.I can advance & grow my career working at HD
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24. What is your best personal trait?
Best Answer
A positive attitude and the willingness to learn.
2.
I think my best traits are my personality with helps people be comfortable with me. My strong work ethic to make sure that meeting and exceeding goals. My time management for getting multiple things done by the the end of my shift.
3.
My best personal trait is rewarding associates for a job well done and holding them accountable.
4.
I am self motivated, hard worker and take the initiative.
5.
I am very responsible and ambition and am also goal oriented.
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25. How do you think you can work in a team environment here at Home Depot?
Best Answer
I think a team environment is a great environment to work in and I think it would go very well.
2.
I would do great in a team environment at the home depot I know my customer service skills will help me here very well.
3.
I work well with other , im friendly I have excelent work ethic.
4.
I work well with others, and I have an excelent work ethic.
5.
I work well with other , I m friendly and an like working in a team.
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26. Describe a time when you had to sacrifice quality to complete a job?
Best Answer
I do not feel that you should have to sacrifice quality. There is always a way to prioritize and to make sure all tasks are done well and on time.
2.
If I needed help I would ask for it but I always prioritize and did the most important first.
3.
I would never sacrifice quality to complete a job.
4.
I dont believe in sacraficing quality. there is always a way to prioritize time wise. as each task is equally important one job will need to be done b4 the other.
5.
I dont sacrifice quality to complete a job I believe you should complete your job with the highest quality and give it all you have.
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27. Have you ever worked on a house before? What was your project?
Best Answer
Yes, I had many experiences in renovation houses. If I want to mention the latest one was about renovation and interior design an apartment include bath and kitchen, living room and bedrooms.
2.
Yes and currently still am involved with updates in my own house. I've tiled a kitchen, built outside lounge chairs, put up mirrors, fixed wallboard, I'm a DIYer and am always involved in a project.
3.
I have worked on a house before and I have helped drywall before along with help bulding a fence in the backyard and also help with replacing rotten boards in a house too.
4.
I love to decorate. I have decorated my own home and friends who liked what I did asked me to help them with rooms in their homes. I did and they loved the outcome.
5.
Tiled floor/painted.
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28. Tell me about a time when you had to work with someone you didn't get along with?
Best Answer
Honestly ,I`m a kind of people person and I didn`t have any experience so far.
2.
It does not belong in the work place. When I come to work, I come with a positive attitude.
3.
I put my differences aside when it comes to work. I am there to get my work done.
4.
I have never really had this issue occur, but I have no trouble focusing on the job and hand and putting any issues aside.
5.
I put any personal issues aside and concentrate and the task at hand. No need for a hostile situation.
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29. Do you prefer working in a team environment or alone?
Best Answer
Team environment can be fun and challenging but working alone can have its benefits as I may be the only 1 with a certain skillset but I can pass that knowledge help assist on team projects.
2.
I rather work in team environment so everyone could get the job now. I can work alone quick and fast and show my team mates my skill.
3.
I do prefer to work in a team environment because by having many brilliant minds together things can get done in the most creative way.
4.
I prefer working in a team environment because it gives us the opportunity to work together and meet a quota or a deadline. I do enjoy working alone if I feel I have the skills and can finish it faster. But as for a group different ideas are put on the table so I get to learn from my co workers and they learn from me.
5.
Both environment has it disadvantages, it depends on the job requirements.
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30. Where do you see yourself in the Home Depot organization in two years?
Best Answer
Moving up the ladder into training for management.
2.
Hopefully a department manager and a full time employee.
3.
Assistant Manager ready to promote to store manager.
4.
I know this is a one year contract, so I am unsure of what will happen after that.
5.
I would like to see myself at the same location with permanent full time work status. I can see myself in a head cashier position and or a position or step beyond that such as a front end supervisor.
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31. If you found a twenty dollar bill in the parking lot, what would you do?
Best Answer
I would pick up the money and take it in the store and hand it to a manager and tell him or her that I found this outside on the street and let them deal with the money.
2.
I would give it to the customer service desk to hold and deal with according to company policy.
3.
Return to a manager, a customer might go to costumer service looking for it.
4.
What can you bring to the table working in home depot.
5.
Challenge of working with different people.
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32. Why do you feel you will be better suited for this job than the rest of the applicants?
Best Answer
Given the opportunity,I feel with my experience and skills as well as customer service in merchandising I will surpass other aplicants.
2.
Yes, I feel my qualifications are unique and set me apart from other applicants.
3.
Because my motivation and passion for learning is unmatched by anyone else applying for the job.
4.
I am a person willing to go above and beyond to get the job accomplished. If given the opportunity I would like to show this company what I have to offer.
5.
Because I know I will try the hardest to learn as much as I can.
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33. How will you make a good retail worker?
Best Answer
With a positive attitude and good customer service.
2.
With a positive attitude and good customer service.
3.
By working hard to improve my skills and abilities.By being even more outgoing to the public.
4.
9 1/2 years of customer service experience and a little over 7 years of retail experience and pretty proficent in Home Improvement products and I know ow to great and listen to the custmers and make the right suggestions on which product and tools a customer needs to get their projects done safely an correctly.
5.
Absolutely, I have in the past and I can use all of my former experiences to succeed at Home Depot.
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34. What is a must have tool for any home improvement doer?
Best Answer
Correct knowledge for the particular job and the proper safety gear are absolute necessities.
2.
A tool box and also a screw driver because mostly everything has screws.
3.
I think the best tool for an home improvement doer would be a power drill, because it puts screws in place and it is easy to use.
4.
I believe a drill is a must have since it has multiple uses when it comes to bettering your home.
5.
A hammer, a screwdriver, the list goes on. What ever one needs home depot sells!
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35. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Best Answer
I have been a employer for many years and would coach and train them to achieve the ultimate goal.
2.
A while back a friend of mine was struggling with a weight issue and diabetes such as myself and together I helper her to create a menu that was diabetes friendly with nutrition involved which in turn with a daily walking schedule would help her maintain her goal of losing a few pounds.
3.
With a friend I suggested some proper advice for the situation she had expierenced, she took my advice and the result was positive.
4.
With friends and coworkers I help them by showing them a positive attitude and giving them my personal opinions and examples.
5.
With friends and coworkers I help them by showing them a positive attitude and giving them my personal opinions and examples.
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36. Tell me about your experience in working in retail?
Best Answer
I have done cashier work, cleaning around the store, done resets, help set up a new store, answered the phone checked in vendors,
2.
Rachel has a lot of customer interaction it is fast paceit is ever-changing and fun and I look forward to the opportunity to work with you.
3.
Being tall most customer will always ask for assistance for hard to reach top shelf items so I am always willing to help.
4.
I have great experience with handling money and a feel for wht customers want when they come into a store.
5.
I have over 9 1/2 years of customer service experience and a little over 7 years of retail experience working in the Home Improvement industry. I have also worked in multiple departments with in a Home Improvement store and I am a very hard worker and quick learner and very deadicated to my work and put a lot of pride in keeping the department I am working in very clean and neat.
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37. How would you deal with an angry customer while you were busy completing tasks?
Best Answer
I would address them in a kind calm manner and help them locate what it is they need, or direct them to someone more familiar with the select department.
2.
I would listen to him rant, identify the problem, and if I could fix it I would, but if not, I would bring him to the manager
3.
Home Depot philosophy is that customers come before tasks. Use this opportunity to win the customer's trust and build relationship by offering ways to resolve their needs. Be intuitive and respectful.
4.
I would listen to him rant, identify the problem, and if I could fix it I would, but if not, I would bring him to the manager.
5.
I would stop what I was doing and listen to the customer. I would ask them questions to get to the bottom of the problem and try to help them leave the store in a positive disposition and with the products that they need.
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38. What was the most stressful situation you have been in at work before?
Best Answer
Having a long line up and running out of the advertised item.
2.
Having to expose a fellow worker who was stealing.
3.
A manager was demoted and I was promoted so adjusting to that period was a little stressful.
4.
The most stressful situation that I have faced is being given a job that requires attention to detail and having less than the usual time to get it done. However, I worked hard and achieved the goal within the deadline.
5.
My most stressful situation was when I worked at Toys R us I had to work for 2 people because they called in sick and the store was packed that day so I was on the floor and in the back, dealing with phone calls,holds, and delivering to cars. But by the end of the day my manager said I did good and she was thankful.
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