30 BNSF Railway Company Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Ask The Interviewer Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Diligence Questions
- 8. Direct Questions
- 9. EQ Questions
- 10. Experience Questions
- 11. Leadership Questions
- 12. Operational Questions
- 13. Organizational Questions
- 14. Performance Based Questions
- 15. Problem Solving Questions
- 16. Salary Questions
- 17. Stress Questions
- 18. Teamwork Questions
- 19. Tough Questions
Adaptability
1. What does your availability look like? Are you open to relocating?
Why the Interviewer Asks This Question
It's important to go into your interview with a thorough understanding of the expectations of the job. For many of the positions which BNSF offers, the work schedule could involve nights, weekends, and holidays, since many of the work environments at BNSF operate around the clock seven days a week. Although this may not be the case for all the positions at BNSF corporate or logistics, many of the positions in transportation expect crews to be available to work on an on-call basis, within just a couple of hours' notice. So, your interviewer is curious how flexible you are, and how readily you would be willing to meet the needs of BNSF Railway and to do whatever it takes to meet their expectations of a star employee in this role.
Written by Kevin Downey on January 23rd, 2024
What You Need to Know
Here are some excerpts from their careers site which detail the expectations surrounding many of their positions. "BNSF freight trains operate around the clock, as do the people in Transportation. Employees work nights, weekends, holidays and on-call. Employees work both indoors and outdoors in all weather conditions. Many of our jobs require little to no travel, while a number of positions require extensive journeys throughout the BNSF Railway network. Work may require extensive travel and time away from home. Over-the-road crews are based from a "home" location and are on call 24/7. Yard crews are assigned to a specific terminal/yard and work a set schedule. All teams work together to ensure a timely, safe and damage-free freight delivery for our customers. An ideal candidate should be very flexible regarding location. Relocation assistance may be provided to those who are moving more than 50 driving miles from their current residence. This applies to both the training location and placement location, if the placement location differs from the training location."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I am no stranger to making myself available to be on-call and ready to arrive at work in under 2 hours. Anytime there's a staff shortage or other pressing need, I do what I can to support our teams. It's not an easy job, for me or my leadership teams, so I do what I can to promote the sensibility of helping each other out. I've also done my fair share of travel for work, but have not yet been asked to relocate for work. But, I am very career-focused, so for the right opportunity, and with assured job security, I would definitely consider relocation as an option."
Written by Kevin Downey on January 23rd, 2024
Ask The Interviewer
2. Do you have any questions or concerns about this role, what it entails, or about working for BNSF Railway?
Why the Interviewer Asks This Question
Railway workers who are new to the industry are more likely to quit within their first year of being hired than most other jobs. Therefore, your interviewer is trying to gauge whether your expectations align with the realities of the job. Despite the reasons motivating you to pursue this opportunity, they need assurance you'll follow through on your commitments. So, if you have questions or concerns about this position, they'd rather you address them now, as opposed to after they exhausted their resources to onboard and train you for success in this role.
Written by Kevin Downey on January 23rd, 2024
What You Need to Know
After having explored this set, consider all the questions you could ask, which would make you stand apart from the talent pool of candidates they are interviewing. When framing your questions, maintain a positive and professional tone. Showcase your communication skills by gaining clarification anywhere you feel more information is required to make smart decisions. Ask questions that demonstrate your drive and determination. Include questions that illustrate your engagement and determination to succeed. Ask for their professional insights and advice for succeeding in the job. Inquire about the most commonly repeated infractions that BNSF employees are written up for. Probe deeper to gain a better understanding of their leadership styles and who you'll be working with.
Comb through their public-facing site, and explore their frequently asked questions. These are the issues they are most frequently confronted with by the public, such as train horns going off in quiet zones. And think outside of the box. If you see something that you feel doesn't apply to you as a candidate, before moving on, ask yourself whether it would apply to you as an employee. Approaching the questions you can ask your BNSF interviewer this way shows that you are the type of employee who is always thinking ahead, anticipating what is just beyond the bend.
Written by Kevin Downey on January 21st, 2024
Answer Example
What do you foresee as the biggest challenge I'll face in my first 90 days of employment? What are the most common infractions employees are written up for? What would BNSF's leadership teams really like to see changed, and how could one do a better job supporting them? How engaged are the employees, and is the union a unifier, or is it divisive concerning the workforce and the company? Do BNSF's rail workers have many interactions with the public, or is that strictly limited to corporate and the BNSF police? I saw on the company's FAQs page the issue of train horns going off in quiet zones. Is this a common complaint? I've always loved the sound of a train horn going off in the distance, and have seen it as a necessary safety measure, whether concerning people or wildlife. How often do you get requests for hazmat materials moving through a community?
Written by Kevin Downey on January 23rd, 2024
Career Goals
3. Why do you want to work for BNSF Railway?
Why the Interviewer Asks This Question
Whether new to the industry or not, your interviewer wants to know why you want to specifically work for them over one of their competitors. Even though BNSF is the largest railroad in the U.S., Union Pacific comes in at a close second, followed by eight other primary competitors. Your interviewer is curious about what your goals and motivators are for pursuing this opportunity. How you answer could potentially provide insights into whether you are the right fit for this position and which of their recruitment efforts were the most successful.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
The employee reviews on Glassdoor vary widely depending on the company department and position. Start by checking out the multitude of awards the company has recently won, from being rated as "2024 Best Places To Work," to its multitude of diversity, equality, and inclusion awards, among others. Comb through their websites and familiarize yourself with their other value propositions in their pursuit of attracting the right talent. "Embrace the journey. There are uncharted paths to be taken. Each of us has a role in our future. We are dedicated to hiring top talent and helping that talent grow to meet their career aspirations. We pride ourselves on promoting from within. We pride ourselves on the talent and diversity that our employees bring to BNSF. We hire the best, keep them engaged, empower them to do what's right and invest in their professional development and well-being. BNSF team members drive the railroad's success."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"My parents worked for the company back when it was Santa Fe Railways, and my siblings and I kind of grew up in it as well. But, when I got out of college, I wanted to travel abroad, so got a job in logistics with A.P. Moller - Maersk AS, based out of London. But, recently some events have unfolded which required me to relocate back to the States, and I decided to revisit the idea of continuing the legacy of rail workers in the family. This, of course, led me back to BNSF. Discovering that it was awarded the distinction of Best Places To Work and that the company invests in the professional development of its staff was also very encouraging, especially since in some small regard, I'd be restarting my career in a new industry, even though most of my skills are transferable to this position."
Written by Kevin Downey on January 23rd, 2024
Communication
4. What is your approach to ensuring strong communication among your teams and between departments?
Why the Interviewer Asks This Question
Your interviewer is curious about how skilled a communicator you are. How you answer this question may inform them of your experience level, and how effectively you will work with, and support the efforts of, your superiors and your employer. Communication encompasses far more than how you relay information to others. It also covers how effectively you listen, whether you seek clarification, whether you process information emotionally or situationally, and how empathic you are when communicating with others. How you answer will also inform them of what kind of team player you are, as well as your leadership potential.
Written by Kevin Downey on January 23rd, 2024
What You Need to Know
Successful communication between departments is key to the success of any team, especially for BNSF Railway, regardless of what department you are working in. Communication breakdowns can have dire consequences in the rail transport industry, which could potentially impact the safety of employees, customers, members of the public, BNSF's reputation, or the cargo being transported. Communication is a frequent job requirement for most of their advertised positions. "Interface with [your] team and other departments to effectively coordinate safe operations. Lead crew discussions on how to approach others about safety, relay information about safety, ways to minimize risk, and create a culture of safety compliance."
Written by Kevin Downey on January 23rd, 2024
Experienced Example
"I tend to over-communicate in all situations. Especially in high-pressure situations, where clear communication is imperative. You can never take someone's word for it when they tell you they understand. You may not have had their full attention, or they may not have heard you correctly. You also don't know how distracted they are when they're hurriedly communicating something to you, or how they may have interpreted what you are trying to say. And, even when you communicate clearly, and later they say you didn't, then who is truly to blame? So, I am the type of person who always takes responsibility for my actions. And working for the railroads, where the stakes are high and safety is the number one priority, I over-communicate. I hold their attention until I am absolutely sure the message sent is the message received, whether I am actively listening to what is being communicated to me and seeking clarity, or the other way around."
Written by Kevin Downey on January 23rd, 2024
Compatibility
5. How do you feel about being part of a unionized environment?
Why the Interviewer Asks This Question
Your interviewer is curious how familiar you are with the role, with their union, and whether this is a unionized role. Many of the roles with BNSF require a union membership, but not all of them. "BNSF Railway is made up of eight major departments. By the very nature of their responsibilities, some jobs are scheduled positions (hourly wages and overtime, with union representation) and others are exempt (salaried, with no overtime or union representation)."
This question is also nuanced in that it puts your communication skills and your sense of diplomacy to the test. Before sharing any personal opinions or sentiments about unions with your interviewer, it's important to consider that they might not share your views. You aim to build a rapport and gain their trust in your communication skills, especially when representing the views and opinions of the company.
Written by Kevin Downey on January 23rd, 2024
What You Need to Know
After several months of negotiations, in August 2023, BNSF and the BLET (The Brotherhood of Locomotive Engineers and Trainmen) made a breakthrough in ratifying a new system-wide agreement that improves work-life balance for approximately 8,000 locomotive engineers. The agreement includes up to eight paid sick leave days and grants access to scheduled time off, allowing for more predictable scheduling and enabling engineers to take paid sick leave. But, before the agreement was reached, it generated a fair share of negative publicity for BNSF, from news agencies ranging from AP News to Vice News. There were threats of a strike until the federal government got involved and the President signed a bill to block a strike. So, best to avoid diving into such subjects without a clear understanding of the views of the hiring authority. Especially since you cannot know whether their position is one that is represented by a union or not.
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I've worked with a couple of unions, and held a couple of jobs that were non-union, and I would say it all depends on the company and the union. I worked a government job, and the union that represented us did a good job of working with the agency I was employed by, and there was a higher quality of life all around. I also worked in a union job where the union, and the union members, were more interested in creating contentious issues than they were interested in actually doing their jobs. But, it all depends on the situation. Other than what I read in the news, I don't know much about the BLET. What can you tell me about the dynamic between BNSF, the BLET, and its members?"
Written by Kevin Downey on January 23rd, 2024
Compatibility
6. What does honesty and integrity mean to you?
Why the Interviewer Asks This Question
Your interviewer is trying to assess how your character may inform the decisions you make on the job. The hiring authority may also be curious whether you're familiar with their code of conduct, which they describe as an "integral part of BNSF's Vision & Values." In their code of conduct, they use keywords and key phrases such as ethics, integrity, doing the right thing, honesty, strong reputation, modeling the way, strong reputation, and commitment. Additionally, how you answer this question could help inform them of whether you would support their goals to ensure a safe and ethical workplace, and whether you would prove yourself an asset or a liability.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
Here are some notable statements from BNSF's code of conduct worth familiarizing yourself with. "At BNSF, our company is built on a foundation of strong ethics and integrity. It's a commitment that spans 170 years. One of our shared values as a community is "continuously improving by striving to do the right thing safely and efficiently. We are committed to living these values every day, and we have built a strong reputation for honesty and integrity in our dealings with our customers, our fellow employees, our suppliers, and the communities we serve. As an integral part of BNSF's Vision & Values, our Code of Conduct outlines expectations and provides resources for all of us at BNSF. Each of us has the responsibility to speak up about behavior that is illegal, unethical, or is in conflict with our vision and values. Thank you all for modeling the way and putting our vision and values into action in everything you do as part of the BNSF team. Your commitment helps us maintain our strong reputation with our customers, suppliers, and the communities we serve."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I'd say I am true to my word at all times. When I sign any code of conduct, I see it as an oath and I'll uphold it, otherwise, my character and integrity are on the line. Being true to your word goes deeper than committing to something or someone. It is about being honest with yourself. And if you're not honest with yourself, then you're the worst kind of liar, and your word holds little value. Honesty is integrity, which forms the basic structure of your character. And your character is the central pillar that upholds your morals and values. So, that's what honesty and integrity mean to me. Also, I've already read through BNSF's code of conduct, and I assure you, I would have no difficulties living by that code to the letter."
Written by Kevin Downey on January 23rd, 2024
Compatibility
7. Tell me the skills and characteristics you feel uniquely qualify you for this position.
Why the Interviewer Asks This Question
Your interviewer is curious to hear why you feel you are uniquely positioned to be awarded this job. This requires understanding who their ideal candidates are, and what it takes to succeed in this position. As they say on their careers site, "BNSF team members drive the railroad's success." Regardless of your industry experience and whether your background is in rail transport, there are a variety of ways you align yourself with their target talent. It all starts with thoroughly researching them, the industry, and yourself.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
"I'd say that I have a strong attention to detail, solid communication skills, a strong sense of character, and great people skills. I build strong relationships with my coworkers to the point that most of us are friends outside of work. I build trust and am a friend to all. This includes my leadership team as well, and my peers don't judge me for it. I just don't judge or ever take sides. So, when I see that one of them isn't paying attention to the details or isn't putting safety first, I'll bring it up to them. They always know I have their back, which really counts in the rail industry. It's also about doing what's right. So, I have everyone's interests at heart. I am passionate about my work, my teams, my friends."
Written by Kevin Downey on January 23rd, 2024
Experienced Example
"I'd say that I have a strong attention to detail, solid communication skills, a strong sense of character, and great people skills. I build strong relationships with my coworkers to the point that most of us are friends outside of work. I build trust and am a friend to all. This includes my leadership team as well, and my peers don't judge me for it. I just don't judge or ever take sides. So, when I see that one of them isn't paying attention to the details or isn't putting safety first, I'll bring it up to them. They always know I have their back, which really counts in the rail industry. It's also about doing what's right. I have everyone's interests at heart. I am passionate about my work, my teams, my friends."
Written by Kevin Downey on January 23rd, 2024
Compatibility
8. Which aspect of working for the railways excites you most?
Why the Interviewer Asks This Question
Your interviewer is curious about what motivated you to pursue a career in the railway industry, of which BNSF Railway is the largest freight railroad in the United States. How you answer this question will inform them of how strong a fit this career choice is for you, and whether working for them aligns with your lifestyle. Your answer could also offer clues as to whether you would be a long-term sustainable employee.
Written by Kevin Downey on January 23rd, 2024
Focus Your Answer On
Before your interview, consider all the reasons why this position is a good fit for you, where it can take you, and has to offer you. "Railroading is not a job. It is a way of life." For example, many of those who seek employment with the U.S. railways do so because they were raised in rail-worker families, and chose to follow in their family's footsteps, continuing their railroading legacy. Others are interested in the opportunities for travel, growth, and learning. Then there are those who are recreationally interested in trains and rail transport systems and want to pursue their passion full-time. These are often referred to as train enthusiasts, rail fans, rail buffs, train buffs, railway enthusiasts, railway buffs, train spotters, or ferroequinologists. For these, and their more dedicated employees, BNSF even has a store, where you shop online for BNSF-branded merchandise.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
On their website, BNSF has an extensive recommended reading list of over 20 books on the history of the North American rail system, as well as a list of historical societies dedicated to rail history. They also have a community website for people who have an interest in or have a connection to BNSF or its predecessor companies, called Friends of BNSF. Also, explore Trains Magazine, which covers everything from railway employment issues, advice for tackling Human Resources issues at your given railroad employer, union representation, and a community chatroom. But they also offer several alternative sites, such as Trains.com, Model Railroader, Classic Toy Trains, and Garden Railways.
Written by Kevin Downey on January 21st, 2024
Answer Example
"This may sound silly, but it is actually the locomotives. You see when I was a kid, we moved to a new house, and in the garage was a massive model train diorama, with rolling hills, a mountain, lakes and streams, and a Swiss villa. I loved it. That started my obsession with model trains, which I haven't dabbled in since before college, but the passion never left me. I love a good locomotive. Everything about them. I also love the planning and execution of getting the train moving and on schedule. Once a week I make it a practice to stroll through the rail yard, looking over our unit trains and train cars, and acting like an owner. I have a keen eye for detail and have noticed a few concerns in my time as well. So, for me, I would say it is a passion and a lifestyle."
Written by Kevin Downey on January 23rd, 2024
Competency
9. How up to date do you tend to be with what's going on in the industry?
Why the Interviewer Asks This Question
Your interviewer wants to gauge how committed you are to working for the railways, and to what extent you're committed to the lifestyle of a rail worker. How proactively you stay informed will help them determine your leadership potential, whether you could serve as a trusted resource for your team, and whether you could be trusted to represent the views and information offered by your employer.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
When preparing for your interview, read up on all the recent news offered on BNSF's website and BNSF's Rail Talk. Comb through their News & Media page, where you'll find "news releases, customer notifications and media assets available for use by news organizations. Stay current with what BNSF is doing to operate a safe rail network, on our network, in the communities through which we operate and the services we offer." Expand your research beyond BNSF's website, exploring sites such as Trains Magazine, Railway Magazine, and the updates and bulletins from the Federal Railroad Administration.
Written by Kevin Downey on January 23rd, 2024
Experienced Example
"I would say I am moderately up to date. I subscribe to several email newsletters, which I comb through. These include Trains Magazine, Railway Magazine, and the email newsletter updates from the Federal Railroad Administration, just to name a few. I've plugged them all into my Apple news feed as well. I spent some time exploring BNSF's news releases. Some good information there. I think it is important to stay constantly up to date with the news coming from your employer as well."
Written by Kevin Downey on January 23rd, 2024
Competency
10. Are you able to lift 50-85 pounds, work in confined or enclosed spaces, and spend much of your day bending, kneeling, and climbing?
Why the Interviewer Asks This Question
For many of the positions at BNSF, the work can be physically demanding. Your interviewer has grown accustomed to interviewing candidates who are capable of meeting the physical requirements of the job, as well as those who want to believe they are up to the task. They are also interested in distinguishing those candidates who are thoroughly familiar with the job requirements and took time to prepare for their interview versus those who are not.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
Thoroughly familiarize yourself with the physical expectations of the job, and with what to expect after you are offered a job. Many positions require their employees to "work both indoors and outdoors in extreme weather conditions (hot, cold, rain, snow, and sleet), working in a shop or field environment, climbing ladders, walking on uneven surfaces safely and walking on elevated grated surfaces." Additionally, many will be required to "undergo a Physical Capabilities Test" where you'll perform strength testing both on and off exercise equipment, testing your physical capabilities before risking your safety on the job.
Written by Kevin Downey on January 21st, 2024
Answer Example
"I read through the physical requirements of this role before applying to BNSF, and rest assured, I can meet the physical requirements of this position. I go to the gym all the time, and when I don't have time for the gym. I lift weights and jump rope at home. I am physically fit and able to meet every requirement of this role. In my current job, I have to crawl into small spaces and spend a lot of my day standing and walking while lifting up to 80 pounds repetitively all day. I don't have any restrictions or phobias as far as heights are concerned, or tight spaces."
Written by Kevin Downey on January 23rd, 2024
Competency
11. Are you familiar with BNSF's vision, values, and four stake holder groups?
Why the Interviewer Asks This Question
In many interviews, candidates may be posed with questions that are very specific to the company, their operations, policies, or culture. Depending on the job market and demand, questions such as these may or may not be make-it-or-break-it interview questions, but they'll always present an opportunity to showcase yourself as a top performer. The more prepared you are for your interview, and your ability to answer each and every question that comes your way, the stronger your work ethic will seem.
"Our vision is to realize BNSF's tremendous potential by providing transportation services that consistently meet our customers' expectations. A vision statement is only as good as the people who work to bring it to life each day. To live the vision, BNSF's employees embrace a set of shared values: Listening to customers and doing what it takes to meet their expectations. Empowering one another, showing concern for our colleagues' well-being and respect for their talents and achievements. Continuously improving by striving to do the right thing safely and efficiently. Celebrating our rich heritage and building on our success as we shape our promising future"
Written by Kevin Downey on January 21st, 2024
What You Need to Know
BNSF describes its four stakeholder groups as their customers, employees, owners, and communities. They describe the aim of living their vision and values as fulfilling the expectations of these four key stakeholder groups. "Our customers receive 100 percent on-time, damage-free service, accurate and timely information and the best transportation value. Our employees work in a safe and secure environment, are focused on continuous improvement, share in the opportunity for personal and professional growth. Our owners earn financial returns that exceed other railroads and the general market and a return on invested capital that is greater than our cost of capital. The communities we serve benefit from our sensitivity to their interests and to the environment in general, our adherence to the highest legal and ethical standards, and the participation of our company and our employees in community activities."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"Sure. I have them memorized, but here's the abbreviated version. The vision is to exceed customer's expectations. The values are empowering our people, listening to customers, getting better at doing the right thing the right way, and celebrating BNSF. And our four stakeholders are the customers, employees, owners, and communities. Would you like the longer version as well?"
Written by Kevin Downey on January 23rd, 2024
Competency
12. How will you contribute to our reputation for excellence in safety?
Why the Interviewer Asks This Question
As one of the largest rail transportation companies in the U.S., BNSF advertises its commitment to doing everything it can to promote safety at all levels of the company. Therefore, your interviewer is curious about what your answer will reveal about your character and how you may assist them in their goals. They're curious whether you're comfortable approaching your coworkers when they are exhibiting unsafe conduct and encouraging them to adopt safer behaviors and practices. And, they're curious whether you'll show the courage to report safety concerns when all other efforts fail.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
When meditating on how to formulate your answer, consider all the things you have done to promote safety inside and outside of the workplace. BNSF prides itself on not only promoting safety within its company but also across communities through which it operates. "Safety is the most important thing we do at BNSF. Our vision is to operate injury and accident-free, and we work each day to make that vision a reality through our extensive safety programs, training and technology. BNSF also promotes safety within our communities. We've helped train more than 10,000 first responders in communities across the rail network. We promote safety through our Approaching Others program, which encourages employees to approach co-workers about safe behaviors and practices. Thanks to our employees' commitment, BNSF is a safety leader in the rail industry."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I always lead the charge for safety out of my empathetic nature and how deeply I care for my teams, and people in general. When someone isn't practicing safety first, they aren't just putting themselves at risk. They're risking the welfare of every rail worker, and the communities we travel through, as well as the customers we serve. I guess I'm just super conscientious. That's why I always keep my first aid training and CPR training up to date as well. Whenever something goes wrong, I am usually one of the first people racing toward the situation rather than away from it. It's not on my resume, but I am also a volunteer firefighter."
Written by Kevin Downey on January 23rd, 2024
Diligence
13. What does hard work look like to you?
Why the Interviewer Asks This Question
Your interviewer is trying to assess what your work ethic looks like. Their aim here is to use your answer as a performance indicator, which will help them determine what going above and beyond looks like to you. Additionally, how you answer could provide insights into your leadership potential, and how experienced you truly are.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
Many of BNSF's job positions state: "At BNSF, we take pride in moving the nation's freight, but that wouldn't be possible without our dedicated team." They also further state there may be future career opportunities with the company for those who follow through with "hard work, the desire to learn, and the ability to develop productive working relationships."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I would say that hard work cannot be achieved unless you are motivated to commit to it. You have to be passionate about the work you do, and if it is just about earning a paycheck, then you're gonna burn out fast. For example, at my current job, there just isn't the career advancement opportunity I need. So, I am looking for a job elsewhere. But, I still work hard because I care about the people I work with. Even though that's not enough to keep me there, I care about my work friends, and I'm not gonna do a mediocre job just because I am no longer invested in the company. I also work hard because I have integrity, and believe in doing the right thing. So, hard work means putting your greatest effort in because it's the right thing to do."
Written by Kevin Downey on January 23rd, 2024
Direct
14. Are you willing to undergo a pre-employment medical review and a pre-employment background review?
Why the Interviewer Asks This Question
Vetting and onboarding candidates can be expensive, and your interview needs to ensure they are investing the company's resources wisely. How you answer this question should inform them whether you are familiar with the fact that federal regulations require BNSF Railway Company to conduct medical tests (including drug testing) and background checks on all potential hires. How familiar you are with this requirement will reveal to them your work ethic and how prepared you were for this question. It will also inform them of your integrity, and whether you disclose with transparency, and take advantage of this opportunity to provide context to, any issues that may come up in a background check.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
BNSF's Pre-Employment Background Review entails the following: "Criminal history, last 7 years of driving history, last 5 years of employment history to include military service, social security number, education."
They also detail what to expect from their pre-employment medical review. "Because of our commitment to Responsible Care and the communities we serve, as well as inherent risks and liabilities involved with transporting certain products, Federal law mandates that any property owned or operated by BNSF Railway be maintained as an Absolute Drug-Free Environment. Individuals are expected to pass a pre-employment drug test and adhere to all alcohol and drug policies.
The pre-employment medical review allows BNSF to ensure the job is a good fit for both the candidate and the company. All new hires are required to complete one or more of the following during the medical review: medical history questionnaire, medical evaluation, urine and/or hair drug screen, vision and color acuity test, hearing test, physical exam, thorough review of medical information and records by BNSF Medical Team.
BNSF does test for some prescription medications. To be considered a valid prescription, a prescription order must be less than 12 months old. In addition, be aware that marijuana is among the drugs that are prohibited, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.
Written by Kevin Downey on January 21st, 2024
Answer Example
"I have no problem with any of that. I read up on the medical testing and examinations. No problem there either. I look forward to it. One of the reasons I chose this lifestyle and do so well with it is because I love the physical aspects of the job. I eat super healthy, exercise outside of work as well, and really enjoy outdoorsman sports. Part of my healthy lifestyle is that I don't drink, don't do drugs, and avoid prescription drugs as well. I am pretty straight-edge in every way. My background is clean, and my track record at work is strong as well. The only thing that might come up is my credit check. I cosigned on my sister's mortgage and she ran into some issues, which then affected my credit score. So if that comes up, there's the story behind it."
Written by Kevin Downey on January 23rd, 2024
EQ
15. How do you find balance between your work life and your personal life?
Why the Interviewer Asks This Question
A common hot topic among rail workers is how difficult it can be to maintain a work-life balance. However, the August 2023 agreement between BNSF and the BLET, dubbed the quality of life agreement, is purported to address many of those issues. Also, BNSF has dedicated several benefits aimed at improving the work-life balance of their employees through a wide range of programs designed to support them and their families. But before they make a hiring decision, they need assurances you already dedicate equal or greater efforts to striking that balance. How you answer this question could provide insights into whether you bring your personal issues or commitments to work with you, or whether you allow the stress and responsibilities of your job to impact your personal life.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
On BNSF's website, there's a great amount of information regarding the quality of life benefits that they offer their employees. However, some of those benefits vary depending on whether the position is a union job, and falls under the bargained agreement. "Life is more than just work! BNSF understands the importance of work/life balance and offers careers with the flexibility to meet life's demands. We all experience personal challenges at one time or another. Therefore, we offer a wide range of programs to enhance and support you and your family. Vacation, Sick Days and Paid Holidays, Employee Assistance Program.
The BNSF Employee Assistance Program helps employees and family members identify and resolve personal and workplace concerns to enhance quality of life, performance and safety [and] will assist you in mapping a path through the challenges you face. Stress management, depression and anxiety, improving personal and work relationships, alcohol and substance abuse, grief and loss, thriving through change, telephonic legal and financial consultations."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I love what it says on the BNSF website, that life is more than just work. Couldn't agree more. I don't get stressed out too easily. I guess because I have strong time management skills, and am super organized. Also, I'm kind of an adventurous spirit, and I enjoy going for long hikes and exploring the great outdoors. Nothing is more rejuvenating than getting out in nature, away from all the noise, and just decompressing. For me, that starts with preparing for my hike. Lining up all my backpacking gear, even if it is a day hike. Like I said, I'm super organized. So, besides that, I do a lot of yoga, and just take care of all of my personal needs in my personal time, prepare for my work week on the weekend, and dedicate time for nothing at all. So, all around, I would say that all aspects of my life are pretty balanced."
Written by Kevin Downey on January 23rd, 2024
EQ
16. Tell me about the strengths and weaknesses outlined in your most recent performance evaluation.
Why the Interviewer Asks This Question
This question is another way of asking "What are your strengths and weaknesses?" but from the view of others, particularly your leadership. Your answer stands to reveal how your self-perceptions and self-awareness align with how others perceive you. Additionally, depending on how your recent performance evaluations have gone, your interviewer will be looking for signs of how forthright or guarded you seem when delivering your answer.
Written by Kevin Downey on January 21st, 2024
How to Answer
To go above and beyond in answering this question, don't limit what you volunteer to just your formal performance reviews. Also, share any feedback you consistently received from your supervisors or colleagues, and what they value you for. Also, if you are the type to proactively seek out feedback to continually improve yourself as a professional, share that as well.
Written by Kevin Downey on January 21st, 2024
How to Prep
When considering what strengths to share, take time to communicate with humility, rather than boasting and risking coming across as arrogant. Also, consider what BNSF and their teams stand to benefit from your strengths. When considering what weaknesses to share, reframe them as growth opportunities that you already take ownership of, and which you are able to share with confidence. Being timid when sharing your weaknesses suggests a fear of judgment. Sharing your growth opportunities with confidence suggests you have nothing to hide.
Written by Kevin Downey on January 21st, 2024
What to Avoid
When you mention areas for improvement, avoid mentioning any mandatory job requirements that would make you ineligible for the position. Also, avoid sharing anything egregious which could present you as a liability. Regarding any weaknesses you have, be sure to discuss how you're actively working to improve.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
BNSF expects their employees to "respect and serve everyone. We act with integrity. We do what we say we will do and take ownership for our actions. Keep our Commitments. We take pride in working smart and empower others to succeed. We speak with candor, authenticity, and transparency. We proactively engage others and assume positive intent. We treat others with dignity and place the collective interests above our own."
Written by Kevin Downey on January 21st, 2024
Answer Example
"During my last performance review, which I brought with me, I was commended for supporting the rest of my team, my analytical skills, and ability to see details most others do not, especially safety concerns, and being proactive in bringing them to the attention of our leadership, and being proactive in seeking out feedback. The growth opportunities they mapped out were being more thorough with my documentation, which sometimes was a bit rushed. Although my sense of urgency and my prioritizing were rewarded, it was recommended I slow down a bit and maintain my focus. I asked for feedback on this recently and was offered some praise for the leaps and strides I've made in this regard. Yet I still have a little way to go."
Written by Kevin Downey on January 23rd, 2024
Experience
17. Do you have experience working with trains containing hazardous materials?
Why the Interviewer Asks This Question
Your interviewer is curious about how familiar you are with the types of materials their rail cars transport. When answering this question, share your experience, if any, and your familiarity with the rules and regulations applying to the transport of those materials. If you want to go above and beyond in delivering your answer, familiarize yourself with the types of railcars dedicated to the materials they transport. In fact, on their customer-facing website, you can take a virtual tour of their unit train, or each railcar.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
When transporting hazardous materials, BNSF takes responsible care and emphasizes protecting its employees, customers, and the communities through which they operate. "Our environmental team has a strong commitment to training local responders on hazmat awareness and emergency response. We want to ensure that we can work with communities and respond quickly in the unlikely event that a hazmat emergency occurs." They also advertise transparency, through honoring "Hazardous Materials Information Requests" to local emergency responders, elected officials, and emergency management officials. Officials requesting the information are asked to agree to use the information solely for emergency response planning purposes and not to make the information public for security reasons. This information is provided on a confidential basis.
Written by Kevin Downey on January 21st, 2024
Pro Tip
According to their virtual tour, tank cars carry liquids or gasses, gondolas can carry coal, aggregates, ores, or scrap metal, hoppers carry agricultural or industrial products, boxcars transport industrial or consumer goods, autoracks carry cars or trucks, intermodal flatcars carry containers or truck trailers, centerbeam flatcars carrying lumber or steel, and other flatcars carrying a variety of products such as wind turbine blades, machinery, pipe or wood poles.
Written by Kevin Downey on January 21st, 2024
Experienced Example
"In my current role, we move dangerous shipments regularly. Before joining the rail transport industry, I worked in road transportation where we moved trucks of gasoline and highly flammable goods. I am TDG (Transportation of Dangerous Goods) certified and have had zero accidents throughout my career. I recently obtained my TDG certification and am ready for further safety training when it comes to hazardous or restricted shipments."
Written by Kevin Downey on January 23rd, 2024
Experience
18. Describe your overall experience working around and operating heavy equipment.
Why the Interviewer Asks This Question
Depending on the position, this question may not apply to you. But even then it is still a useful exercise since so many of the operations of the company require cross-functional teamwork and an understanding of the heavy machinery which BNSF is so reliant on to succeed. But, regardless of your experience, showcase your commitment to safety when working with, or around, heavy machinery. Also, if you are new to the industry, be honest about your experience or the lack thereof. BNSF Railway Company is willing to train the right person. So, to showcase that you are the right person, express your eagerness to learn by getting a head start on your training. Learn everything you can about the equipment you'll be working with before your interview. By strengthening your knowledge before you start your new job, you'll be exhibiting a strong work ethic.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
Here are some of BNSF's statements regarding their heavy equipment safety training: "BNSF Railway completed a record year for workplace safety in 2023, with the lowest injury frequency rate in the company's 175-year history. Employee injury rates decreased more than 20 percent, and injury severity was down nearly 35 percent, year-over-year, leading the industry in safety. BNSF's safety vision is to operate injury and incident free. To continue progress toward this vision, BNSF annually invests more than $20 million on developing and managing employee safety programs. BNSF also invests extensively in equipment and facility improvements that enhance safety."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I have a considerable amount of experience with equipment for railway work. Some of the heavy equipment I have operated or repaired include (list the equipment you have experience in). For the past three years, I have been the go-to crew member for troubleshooting many of our heavy equipment failures. I am comfortable with anything that has an engine, and if I don't know what to do, I will research until I have the answers. I am also tech savvy, and confident in my ability to learn to troubleshoot the most common pieces of equipment used at BNSF Railway Company."
Written by Kevin Downey on January 23rd, 2024
Leadership
19. What leadership experience do you have?
Why the Interviewer Asks This Question
Whether you have formal leadership experience or not, your interviewer wants to gain a clearer picture of your leadership potential and how supportive you'll be with your superiors. This is regardless of whether yours is a union or non-union position. How you answer may also clue them to your experience level, and your understanding of the varying leadership styles and classifications. Lastly, if you are interested in growing into a leadership role, this will present you with an opportunity to express interest in their leadership training programs, which they advertise on their careers site.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
"Are looking to grow in your career? If you're looking for the next step in your career, check out our Experienced First-Line Supervisor Program (EFLS)! The EFLS Program is designed for leaders with three years of experience, or two years of military experience, looking to support the nation by keeping our supply chain moving. Whether you've led a team before or not, we have development courses for you! We have the leadership training available to ensure you are prepared and confident in your abilities as you step into a new leadership role. At BNSF, we value the variety of skills and abilities that our dedicated leaders bring to the team."
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I have four years of experience as a freight conductor, leading teams of up to sixteen people at one time; primarily train crew. I have a vast amount of experience communicating with dispatch, ensuring that all loads comply with federal regulations and that schedules are aligned. Before that, I was a shift supervisor, and I was promoted to that within a year of starting my career for the rails."
Written by Kevin Downey on January 23rd, 2024
Operational
20. Do you have experience collaborating with the teams of other departments?
Why the Interviewer Asks This Question
Your interviewer wants to learn more about your experience collaborating with other departments and job functions. "It may only take one engineer to operate a train. But it takes some 40,000 crewmembers to operate the company." Therefore, cross-functional communication is key to their operations. So familiarize yourself with the varying departments through their organization that help ensure the successful operation of their rails and unit trains, which includes their admin department, dispatchers, field operations, IT department, mechanical & electrical teams, corporate office, track, structures, & signal teams, every train crew, the BNSF Police, and their logistics department, to name a few.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
"We have cross-departmental continuous improvement teams that are challenging the status quo with a focus on continuous improvement," said Jon Gabriel, BNSF's vice president of Service Design & Performance. In fact, in the transportation team alone, there's quite a bit of coordinating: "Train crews consist of a locomotive engineer and conductor. Crews collectively operate about 1,200 trains per day, moving them across the BNSF rail network. The Transportation team also includes crews who work within our rail yards to switch or reassign freight cars to build trains or pick up and deliver freight to customer locations. Only promoted BNSF conductors can become locomotive engineers. Dispatchers who have assigned territory over multiple trains are also part of transportation."
Written by Kevin Downey on January 21st, 2024
Focus Your Answer On
Regardless of whether you have limited experience working with the teams in other departments, or in other areas of the company you work for, your focus should be on being a team player, while exhibiting a willingness to do whatever it takes to get the job done.
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I started my career in my internship at ABC Railroad, which allowed me to learn how engineers collaborate with other departments such as dispatch and crew. That grew into working on a couple of large group projects while obtaining my certificate in locomotive engineering. Now, I have worked in rail transport for the past eight years, collaborating with a variety of job functions every day. On a regular day, I speak with dispatch, the train crew, and our engineers multiple times per day. I am a strong communicator, both verbally and written, and take great care to ensure I am delivering clear communication and go to extra lengths to carefully listen and ensure I am understanding correctly whatever is being communicated to me. I look forward to furthering my exposure to cross-functional collaboration if I were to join the BNSF Railway Company."
Written by Kevin Downey on January 23rd, 2024
Organizational
21. How would you approach tracking multiple train schedules; including destinations, times of arrivals, and departures?
Why the Interviewer Asks This Question
This question could be literal or hypothetical but is primarily aimed at assessing your attention to detail, your systems and processes, your ability to track multiple priorities and your work standard. Also, this question will test how quickly you think on your feet in real time to test how systematic your approach is to solving complicated problems in real-time. So, if a question like this comes up that takes you off guard, your priority should be to relax and take a brief moment to contemplate your approach before delivering your answer.
Written by Kevin Downey on January 21st, 2024
What You Need to Know
Share how you go about tracking multiple priorities and all the moving parts of your team's goals. Showcase that you are capable of multitasking, ensuring flawless execution even in high-pressure situations. With BNSF operating as one of the largest freight railroad networks in North America, with 32500 miles of rail across the western two-thirds of the United States, there are a lot of moving parts to ensure the smooth operations of their company. "One of North America's leading freight transportation companies, BNSF is the product of nearly 400 different railroad lines that merged or were acquired over the course of more than 170 years."
Written by Kevin Downey on January 21st, 2024
Remember To
Depending on the position you're applying to, you may not necessarily need to track multiple train schedules. Make sure you are fully aware of the job requirements going into your interview. That way, if you are posed with this question, and you are not sure whether this is expected of you or not, you won't be asking a question you could have easily answered on your own.
Written by Kevin Downey on January 21st, 2024
Experienced Example
"I would do so realistically. It's a lot to track, and knowing that I'm not going to remember all of them instinctually until I've really gotten into the swing of things, I would create associations that would help me with the recall. I would create a system where I could create something of a calendar for myself with the schedules ready at my fingertips. I'd be resourceful and make sure I knew where to find the information and ensure that information is within reach. I'd revisit the materials regularly throughout the day. My current company also uses a robust data management system where I can see the movement of my trains in real time; allowing me to troubleshoot issues before they happen. So I'd familiarize myself with the programs and systems put in place by BNSF. I am tech savvy and know that by learning your systems very early on, I will be that much more effective in my job."
Written by Kevin Downey on January 23rd, 2024
Performance Based
22. Have you ever been terminated from a position?
Why the Interviewer Asks This Question
Your interviewer is curious to learn more about you as a candidate, and how honest and transparent you are in all of your answers. If you were ever fired or let go from a previous position, they'll be curious to learn how you contextualize your situation, how you've grown since, and what you learned from the experience. Also, part of their stringent background checks may include employment verification. Therefore, any candidate who was fired from a previous position and chooses not to volunteer may be viewed as dishonest or lacking in integrity.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
According to several sources online, it is not uncommon for rail workers to be repeatedly written up and disciplined for the smallest infractions, resulting in retraining, mandatory leave, investigations, and even termination. Therefore, your interviewer is less interested in hiring those who are simply trying to secure a job to earn a paycheck, while putting in the bare minimum. Such employees are more likely to cut corners, repeat the same mistakes, disregard safety, have attendance issues or abandon their posts, have issues with those in positions of authority, and miss important details. Such behavior puts a heavy strain on their leadership team, negatively impacts morale, and contributes to a problematic work environment.
Written by Kevin Downey on January 22nd, 2024
How to Answer
To showcase yourself as a top performer, it's important to go into your interview with a full understanding of the goals of the hiring manager, and the big picture of what they're aiming to accomplish as a company. BNSF is a business that employs a massive workforce to actualize its vision daily. There are many moving pieces, schedules, and timetables. All the while, safety is an absolute priority. The stakes are high. They aim to recruit stakeholders, who are emotionally and developmentally invested in helping them achieve their mission.
They need individuals who are punctual, have a high attention to detail, and support the efforts of their leadership teams. So, whether you have been fired from a previous job or not, go into your interview ready to showcase how you work with and support your leadership teams, and take ownership of your commitments, development, and growth opportunities. Express how you proactively seek out feedback and are grateful when you receive it, regardless of the feedback. Demonstrate that you take responsibility for your mistakes and have a track record of learning from each lesson. And, that you lead by example, and are a professional in every regard.
Written by Kevin Downey on January 22nd, 2024
Answer Example
"Actually, once. At the time I was having car trouble, and it was something of a streak of bad luck. I used the car primarily to commute to work. I had a bad mechanic, and he kept claiming to repair the issue. So, three times in a row, the car quit on me on the way to work. It was unfortunate, and truth be told I hadn't properly maintained my vehicle at the time, so I take full responsibility for it. But before, and after that, I've had something of a spotless attendance record, and otherwise, my job history is clean."
Written by Kevin Downey on January 23rd, 2024
Problem Solving
23. What would you do if you had to adjust your priorities which would cause you to miss the deadline of what you were working on.
Why the Interviewer Asks This Question
In high-pressure situations, when urgent decision-making is required, a supervisor will carefully delegate to coordinate their efforts. However, they'll be reliant on each and every team member to communicate any conflicts, or how their suggested course of action might impact the team's other priorities. Not only does your interviewer need to ensure you are effective at solving problems and coming up with team-oriented solutions, but they also need to ensure you are a strong supporter of the big picture. This often requires an ability to keep all lines of communication open, especially when the stakes are high. So, this question boils down to taking ownership of your commitments and responsibilities with integrity, transparency, and teamwork.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
BNSF states that their ideal employees "demonstrate flexibility and adaptability to changing task priorities and work situations. Recognize and respond effectively to unexpected situations and tight deadlines. Express ideas and information in a clear and concise manner. Demonstrate ability to complete tasks regardless of obstacles. Work effectively in a team environment. Demonstrate leadership skills. We find a better way. We embrace challenges, welcome new ideas, and foster creative thinking. We lead with a growth and an abundance mindset."
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"What makes me a great problem-solver is my ability to communicate and gather facts. I look at a problem from all angles, and the pros and cons of any situation. Learning from others is also key. Observe and draw from my experiences and mistakes. So, in a situation such as this, I would see if there was any way of meeting all expectations. If not, I would communicate the stakes to whoever was instructing me to shift my priorities away from that project with the impending deadline. This way, I am not alone in making a decision that could negatively impact the team. Never assume."
Written by Kevin Downey on January 23rd, 2024
Problem Solving
24. How do you anticipate and plan for last minutes changes or disruptions when they occur?
Why the Interviewer Asks This Question
In the rail transport industry, reaction time is everything. So, your interviewer wants to learn more about your time management skills, and how frequently you plan ahead. This can pertain to working on a project, or even preparing for your morning commute to work, and whether you take measures to ensure you arrive to work early every day. Or, do you procrastinate, wait until the last minute, and rush, racing against the clock? Those who plan ahead, and strive to over-achieve, to come in ahead of their deadlines, are always more prepared for when things don't go according to plan. How you answer this question could help them determine what kind of employee you would be.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
As one of BNSF's HR managers puts it, "Once you come in the door, it's really about how you think and how you can talk about both past work and be presented with a problem that you're experiencing at that company." So, your answer will paint a clearer picture of the type of employee you'll be, how adaptable you are when things don't go according to plan, and how willing you are to go the extra mile when you are needed the most.
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"Nothing is guaranteed to go smoothly in the rail transport industry, and any transport job can be unpredictable and requires a great amount of adaptability. I always create 'what-ifs' because I know that plans change quickly, especially where there are multiple decision-makers and safety variables between myself and the delivery. Recently, we had a huge recall of a hazardous product that we were transporting. Our customer was trying to stop the shipment; however, we were unable to turn the shipment around as we had other clients who needed their delivery on time. We made plans with the client for a shipment return, which turned all our work schedules upside down. But if you've done your job right, Plan B is always ready to go. And more often than not, Plan B simply is doing your job fast, planning ahead, and adapting at a moment's notice."
Written by Kevin Downey on January 23rd, 2024
Problem Solving
25. Tell me about a time when your problem-solving and troubleshooting skills helped you solve a significant issue in the workplace.
Why the Interviewer Asks This Question
Rail work is known to present high-pressure, time-sensitive situations, such as technical issues, delays, or unforeseen events. Therefore, your interviewer wants to learn how you approach such situations which require you to think quickly on your feet, or which require a degree of calculated risk. They are also curious about your decision-making and how decisive you are in high-pressure or high-stakes situations. How you answer stands to reveal whether you are resourceful, capable of outside-of-the-box thinking, respectful of the chain of command, and supportive of the objectives of your teams.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
In a video on BNSF's website, their HR managers express their expectations of their recruits. "What do I look for in a candidate? Passion, curiosity, and authenticity. We love working with people who are passionate about their work and the problems they solve. We look for constant learners who ask a lot of questions and learn beyond what's expected. We hire people who are genuine, and truly themselves in every situation."
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"Just yesterday, I worked with a transport customer who was unhappy with a significant delay in their shipment. They explain they felt misled and taken for granted. Now, normally I would transfer such complaints to the correct customer service line, but rather than passing them off, I decided to listen and bridge the gap between this customer and the correct department. So, by listening and empathizing with them, making them feel heard, and having a conversation, I helped them feel better about their choice to trust us, and we objectified the situation, committing to finding a resolution. Through patient communication, I was able to de-escalate and triage with our other teams. I looked at it as helping out my team in another department, and doing the right thing by our customer, who held on as a returning customer."
Written by Kevin Downey on January 23rd, 2024
Salary
26. Besides pay, what do you value most when considering a job offer?
Why the Interviewer Asks This Question
This question is aimed at revealing what motivates you in your work. When making an informed hiring decision, your interviewer will prioritize those candidates who aren't just in it for the money. They are more interested in bringing on candidates who are focused on their career growth and development, and who are interested in pursuing a long-term professional relationship with their employer. Those who have attainable career goals, and are overachievers, have a higher likelihood of job satisfaction and are less likely to burn out on the job. How you answer this question could help them categorize what type of employee you would be. Whatever your answer, outline your career goals, when you hope to accomplish them by, and how this opportunity at BNSF can help achieve them.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
On their website, BNSF details that "regardless of position, every employee is fully appreciated and duly compensated, with average pay around $60,000 per year." They also offer a full benefits overview, which can differ for hourly and salaried employees, union and non-union. But for both groups, their benefits options include "health and wellness, including medical, dental and vision insurance. Retirement including 401(k) and Railroad Retirement Board annuity. They offer personal development, including advancement opportunities and tuition reimbursement."
Written by Kevin Downey on January 22nd, 2024
What to Avoid
Since this question concerns your career objectives, intending to assess whether you have motivators outside of a paycheck, avoid using this as an opportunity to discuss salary. Rather, examine your career goals, and the growth and development opportunities offered by BNSF, and see how the two align. Then, contrasting the two, suggest realistic timeframes by which you believe you could accomplish your goals. With this approach, you'll effectively communicate what you hope to accomplish, and how they can keep you motivated when answering this question.
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"A fair wage and health benefits do matter, especially concerning ensuring a quality of life which will help aid one's work-life balance. But aside from that, I highly value the opportunity for development and career growth. I am missing out on future opportunities in my current job because they rarely promote from within the organization. This reason is why I am eager to learn more about BNSF leadership programs beyond what I read online."
Written by Kevin Downey on January 23rd, 2024
Stress
27. How do you maintain your focus in the most stressful situations?
Why the Interviewer Asks This Question
Your interviewer is curious about how effective you are at managing your stress, and how effectively you're able to stay clear-headed and think on your feet, even in the most stressful situations. For many positions in the rail transport industry, one's success might heavily rely upon one's stress management skills, where perspective, attitude, diligence, and situational observation are constantly at play. Demanding schedules, physically exerting labor, and a need for constant adaptation to changing needs are some of the primary contributors to stress in rail worker jobs. So, your interviewer needs to know whether you are a top performer who manages your stress, or whether you allow your stress to dictate your behavior, attitude, and decision-making.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
Another benefit of BNSF's Employee Assistance Program is stress management. "We all have some type of stress in our lives. Sometimes the cause is minor and short-lived; other times, it's a long-term issue and quite severe. The stress may stem from a work-related issue or some other part of your life. During difficult times, the BNSF Employee Assistance Program can be a valuable benefit when you need confidential help handling the stresses of life. Keep in mind that for concerns or problems that are strictly job-related, the EAP may help you deal with stress or pressures of the job, but will not intervene in job situations. For example, if you believe a problem is your supervisor's fault, the EAP will not intervene with your supervisor. If you are unsure of the root cause of your problem, however, the EAP can help you look at how you are getting along with people in general, including your supervisor."
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"I manage stress like a pro. I tend to over-perform in stressful situations. I channel stress on what I call 'urgency energy,' and just work faster and smarter. I prefer to focus on the end goal rather than the small hiccups along the way. I know myself, and my stress triggers pretty well, so I recognize the symptoms of stress right away and they never sneak up on me. Then, if things do peak, I'll set my timer for 2 minutes and take a power break to recalibrate and use breathing techniques to offer a little relief. Then I dive back in, knowing I'll come out better on the other side."
Written by Kevin Downey on January 23rd, 2024
Teamwork
28. Have you ever had difficulty working in a team environment?
Why the Interviewer Asks This Question
Your interviewer is curious about how team-oriented you are, or whether you prefer to work more independently. How you answer could help them identify where you are on the scale of being an introvert, extrovert, or somewhere in the middle. Regardless of whether the position requires constant engagement with others or not, most positions require BNSF employees to coordinate with others to ensure the safe and timely transport of their consumer's freight.
Written by Kevin Downey on January 22nd, 2024
How to Answer
When answering this question, try to lean more towards being an ambivert, regardless of your preference for working on your own or around others. Your goal here is to showcase yourself as a team player who is adaptable and able to do whatever is needed to support your team and get the job done. If in the past you have ever experienced difficulties in a team environment, share situations where you were part of the solution, resulting in a positive outcome, rather than a contributor to the situation or part of the problem.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
One of BNSF's core values is, "Empowering one another, showing concern for our colleagues' well-being and respect for their talents and achievements." And, when describing their teams, BNSF states, "The people who built BNSF were, and continue to be, a unique breed, blending the forward-thinking of dreamers with the pragmatism of results-oriented business leaders.
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"I have no difficulty in team-based environments. But then again, I have never encountered difficulty working in any environment. I have been lucky enough to work with a few amazing crews. I can work well on my own as well, but I prefer the variety and excitement that comes with teamwork. That is where I thrive, as a highly collaborative crew member. I'd look forward to building relationships with new work friends here at BNSF as well if I am so lucky."
Written by Kevin Downey on January 23rd, 2024
Teamwork
29. How do you help your peers manage their stress in high-pressured situations?
Why the Interviewer Asks This Question
Your interviewer is curious to what extent you support your teams, lead by example, and set a positive tone, even in the most stressful circumstances. How you answer could tell them more about your communication skills and your emotional intelligence. Someone who has highly developed communication skills also has strong diplomacy and conflict management skills, which can be instrumental in de-escalating coworkers who allow their stress to get the better of them. All it takes is one person to impact morale, positively or negatively, and your interviewer wants to know what kind of influence you will have.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
One of BNSF's guiding principles is, "Protect the Wellbeing of Ourselves and Others. We ensure the physical and psychological safety of self and others. We practice empathy, include others, and value all." So, when answering this question, detail how you objectify and respond to stressful situations, rather than responding to the stress itself. Detail how you adapt their communication style to others while striving to aid in getting everyone to band together in a collaborative effort.
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"I come from a high-stakes military environment. So I'm accustomed to talking it out when a member of the team becomes visibly stressed. Take a minute to talk them down, to objectify the situation, to validate their experience, and to recalibrate them to focus on the work that needs to get done, and remind them of the stakes. We're all committed, and we're all in it together. So call it out, validate the pressure, talk about the stakes, take a quick breather, get centered, and get to work."
Written by Kevin Downey on January 23rd, 2024
Tough
30. How many days were you unexpectedly absent from work last year?
Why the Interviewer Asks This Question
After the agreement between BNSF and BLET was reached, union workers are guaranteed up to eight paid sick leave days, access to scheduled time off, opportunities to earn days off, and a more predictable schedule. So, your interviewer needs to assess whether you would take your sick days only when needed, as opposed to feeling overwhelmed by the stressors of work, suffering from a poor work-life balance, and frequently calling off sick, even when you're not. They're curious what your attendance track record will say about you, and to what extent you prioritize the needs of your leadership and your teams. How you answer may ultimately inform them of whether you're a good fit for the lifestyle that comes with the job, and how reliable an employee you'll be.
Written by Kevin Downey on January 22nd, 2024
What You Need to Know
BNSF relies upon their teams to help them adhere to the tightly coordinated schedules of all of their unit trains, to ensure they uphold their commitments to their customers, and "doing what it takes to meet their expectations." Therefore, they need any employee who is at risk of being late, or unable to make it to work, to make every effort to support their leadership teams and provide by providing as much advance notice as possible. When one of their key employees doesn't make it to work on time, or at all, sometimes only offering short notice, they are reliant on those employees who are on call 24-7, having to be ready to come into work sometimes within only a couple of hours' notice. This creates a high-pressured, stressful work situation which could potentially negatively impact morale, and result in more staffing issues.
Written by Kevin Downey on January 22nd, 2024
Experienced Example
"My parents raised me with an old-fashioned mindset where you go to work unless it's an absolute emergency. The last sick day I took was a while back, at the height of the pandemic, when I got sick. I pulled through but wasn't going to compromise the rest of our crews, and we were all front-line workers, after all. Beyond that, I've had zero unexcused absences. In total, I took eight vacation days out of my ten days' holiday time. I always arrive 10 minutes early for my shift. My references will attest to my reliability."
Written by Kevin Downey on January 23rd, 2024