Top 15 American Express Interview Questions

When has someone criticized your work, and you listened?
Best way to prepare for your American Express interview starts here. Practice over 20 American Express Interview Questions.

Interview Questions and Answers List

1. When has someone criticized your work, and you listened?
Best Answer
I was once told that I need to work faster as the work environment changed rapidly. I welcomed the feedback and did my best.
2.
I always listen because I want to do better next time.
3.
At my current internship, I was told to work at a slightly faster pace as the research I do has direct impact on the clients called on a daily basis. I listened, and changed my priorities around so that I can work at a faster pace.
4.
As I was on a call, my supervisor notice I was talking fast. He encouraged to me slow down. I listened to his advice and benefited from it as well.
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2. In what ways would you like to get more out of your personal and professional, work/life balance?
Best Answer
To get more out of both personal and professional life, I would give in 100 % when I do my work at office or home. This will help to complete all the work within the stipulated time without any hurry.
2.
Now that I have found balance with my health and personal life, it is time for me to return to work and be the best that I can be to have a complete balance.
3.
I have always tried and will keep trying to give my 100% focus in both my personal and professional life, so that I can complete everything on time. This way I learn and grow, yet enjoy while doing it.
4.
Pursue the passion and interesting. Get a job slightly out of my comfort zone so that I can explore while contributing.
5.
Smart work and management.
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3. When you were in leadership roles, what were a few tough decisions you had to make?
Best Answer
Allocating a complex project to a relatively new team member. Everyone doubted on the decision and the capability of the resource. But it turned out to be a great success.
2.
1)listening to all the complaints. 2) going against the wrong suggestion 3)keeping everyone in harmony 4) pointing out the flaw in the best person.
3.
I had to be strict on some of my teammates. I had to call them almost regularly to check on their progress. Some of them felt that I was being annoying and they also called me names like hitler, but it was worth it.
4.
To promote or not promote individual,
5.
A girl that worked on my team that I managed came from a bad family life and often brought her problems to work with her. It weighed everyone else down and she was not producing any quality of work. She was a full-time employee but missed more days than she worked. Instead of let her go, I decided to give her a second chance by allowing her to work part-time. When she began to miss days on her part-time schedule, I voted to release her of her duties.
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4. What can a project leader do that will really irritate you?
Best Answer
Pressure while I am working thats the only thing that will cause irritate me.
2.
Not inform me or team about possible changes in schedules or contect of project.
3.
If he doesnt pays attention to my work, that will irritate me.
4.
As a project manager at HICKIES, many times I would just be told we need this fixed or this needs to move up in priority and that would be all. So I designed for myself project templates and cheat sheets for myself with the project scope/budget/stakeholders/etc so that when something needed to change, I had a document for myself that I created that I could reference and quickly show my CEO and it was easier to move forward that way.
5.
Lack of clarity in communication.
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5. Tell me about a time when your supervisor criticized your work. How did you respond?
Best Answer
Durng my training I made certain mistakes as to how to enter data to the system. My mentor notified me and I happily listened to his adviced and thanked him for his help.
2.
I listened carefully to his critisism then asked for advice on how to do it the next time.
3.
I always welcome constructive criticism. I was once criticized by my brother about the css I was putting for my website. It helped me make the website more presentable. Later I thanked him.
4.
Asked for more details and direction on improvements.
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6. How would your former employer describe you?
Best Answer
They will defenitly describe me hard working, proficient in work.
2.
They would describe me as curious and driven. Someone who contributes to a friendly and open work environment. Someone who knows what is going on and how to integrate into a work environment.
3.
Generally people say I m the nicest person they love working with. Because I tend to help people who are in need. So I think my former employer would describe me as a nice helpful employee who also knows how to get their job done.
4.
Dependable, reliable, good listener, strong leader.
5.
High energy and attention to detail. A bit of a perfectionist. A go-getter. Professional. Sometimes emotional.
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7. When applying for jobs, why did you choose American Express?
Best Answer
I was keenly interested to persue my career in the PAYMENT industry and AMEX is the top niche according to me and hence I choose to apply for Amex jobs.
2.
Core values are similar to mine. Customer commitment. Relationship building and it is one of the best companies to work for.
3.
Because its a big name and reputed organisation as well.
4.
I have wanted to work at American Express and have applied over the years. It seems like a terrific place to work and at least in my case, I really needed to try some different things out and figure out what my strengths were before I could somewhere where I could really go and grow.
5.
American Express is widely known as one of the most respected and revered companies in the entire world. I will be greatly humbled to be able to work for a company that respects me as an employee and does not simply look at me as another number or statistic. The benefits package also is a big plus. American Express is a company that I can see myself retiring with, I am tired of jobs. I am ready for a lasting career.
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8. Tell me about a good idea you came up with.
Best Answer
An improvement for our network graphic locator. I felt like it should be more specific. They ended up using my idea.
2.
In a class of 30 history honors students. 12 of us were having difficulty in understanding Hindi, while the remaining 18 found understanding history in English hard. Majority wins, the lecturer had to use Hindi. I stood up, requested that he continue teaching in Hindi but give the 12 of us attendance, we will read it on our own and together. All of the class passed with flying colors.
3.
At MTG, I was the 2nd employee in that office and it was set up as a wholesale office. The 2nd year I was there, upper management wanted a strong sales push for our office which was supposed to be an alternative to Indian and Chinese hair companies with bad customer service. As a company, we attended trade shows all over the world and brought back many leads. My colleagues and I struggled because there was no system for leads and sales follow up. I found a CRM that solved those problems and we were able to track our customers and figure out what our strengths were, where we were most successful, and how to capitalize on that.
4.
Worked to increase performance thru a compition.
5.
To have half the team work on the dialer while the other half work their and anwser the income calls frm the dialer and rotate in the afternoon.
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9. How do you expect to make a difference at American Express?
Best Answer
Working with leaders and peers to increase customer satisfaction.
2.
By absurbing all that is thought and using past and present experiences where they apply.
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10. Are you willing to work overtime, nights, weekends?
Best Answer
Yes I will inorder to complete my assigned task and also to take up any additional responsibility.
2.
Depend on the process requirement, I am known for delivering the work on time and if not then my manager need not to ask me for doing overtime I will do by myself. as I take ownership for the work I do.
3.
WOrking with my previous company has taught me how to mold myself a my company wants and deliver my best. SO I belive I can work as my company would like me to.
4.
It is up to u and as per the company requirement.
5.
Yes, if additional along with my assignment is assigned to me il definitely do it complete it respectfully.
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11. Tell me about a suggestion or successful contribution you have made in your past job or in college?
Best Answer
My hardwork and consistency in work has always been appreciated my higher authorities as I do my work in time and respect the work assigned to me. My discipline and self determination is the key for any work to be successfull.
2.
I have made a large no. of contribution in college . i helped evry people who want to b successful in their life.
3.
if i accept ant challenge then surely will give my 100 percent. if i joined any competition then why we leave or back down . if you are star then we r also star . thousand people love born star but 2 people motivate me and we ready to compete. we will win any competition.
4.
I have been always a top 3 performer while I have worked in my previous company and I was also selected as roll based process trainer as I had good skill.
5.
I have suggested to use some temporary storage devices for accessing data that might be used very rarely.Due to which the server access time could be reduced.
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12. Why American Express?
Best Answer
the huge brand name speaks for itself, it's name respectec through out the industry,the best place to work and the employees first choice wheneva they to kick start thier career, Amex is known for its best customer service and how it has still maintained it through all these years.
2.
American Express is a brand, Its known for its worldclass customer service. It come under the 20 Fortune companies, Its for the classes not for the masses. Since my carrier started there is only one dream which I want to make it true is to work here.
3.
The name answers it all. AMEX provides some of the best jobs in the world and you already have experienced it. AMEX has not only in business for the last 150 years but created a unique space for itself by understanding its customers and most importantly its employees.
4.
As american express is the biggest brand in banking sector.
5.
American express is a huge brand name . This company is known for its best customer service. So, I believe its the best place to excel your career in terms of growth.
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13. What motivates you to perform your best?
Best Answer
A good support and relation with my seniors, juniors, line manager and a good work environment.
2.
Competition and restlessness until I do my best for my assigned task.
3.
Appreciation of the hard-work I did in meeting the deliverable, having faith in me by supervisor that I can complete the work with perfection that motivates me. Sumtime tap on back motivate you more than monetary appreciation.
4.
Making customers happy to give them the best experience possible.
5.
My confidence to complete my work on time and make my company no1 in customer service.
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14. Why are you the best candidate for us?
Best Answer
I am quick and self learner, self motivated, hard working these thing makes me best candidate for you.
2.
I speak fluently three languages, have experience in customer service with very demanding customers, I have proved abilities of multitasking in a busy environment and I value my coworkers, employers and of course customers.
3.
I am a hard working, dedicated, meticulous, quick learner and a self starter. Since I have the domain knowledge and the relevant technical skills, I feel I am the best candidate.
4.
Well, I have all of the skills and experience that youíre looking for and Iím confident that I would be a superstar in this role. My people skills, which have helped me develop great relationships with friends, family, and senior managers alike. But Iím also passionate about this industry and Iím driven to deliver high-quality work.
5.
The desired job profile which your company needs... I possess them.
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15. How would you build your supervisor's confidence about yourself?
Best Answer
Definitely by my performance,I am a quick learner. I strive my best to meet all the deliverable.
2.
By achieving my tasks on time and willing to take new responsibilities depend upon the situation.
3.
Demonstrate leadership with the team, always be on time, and continuing my education.
4.
To complete my work on time meet all the targets and be the top advisor.
5.
By giving an excellent performance as I am always keen to learn new things and do my work on time.
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16. Describe a situation in which you were able to effectively 'read' another person and guide your actions by your understanding of their individual needs or values.
Best Answer
Everyone had different values and needs. You have to tailor to the audiance.
2.
When I was in college, one of my friend was very sad as the exams were approaching and he was not able to understand anything out of the syllabus. So, I took the ownership of his issue and helped him in understanding the important topics.
3.
Customer wanted 20th floor in a 14 story hotel - used res to understand they really wanted to be on concierge floor.
4.
An older woman was willing to pay her bill but limited on funds inform her that she is a home owner for years and her home has equity that she can take out or she can do a reverse loan if she is not trying to keep it in the family she did the equity and was able to pay other bills as well.
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17. Describe a time when you made a suggestion to improve the work in your organization.
Best Answer
I suggested clearer work load division between same shift workers.
2.
Test every output after processing has been completed.
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18. Describe a time when you facilitated a creative solution to a problem between two employees.
Best Answer
Problems between employees may occur in busy work places. I came across one situation where coworkers where arguing about buffet setting. I interrupted both apologising and reminding them that the most important thing is providing the best for the customer.
2.
A consumer had three accts in our office and they were given to two different collectors told them two ways put it in the managers file or whom ever have the highest balance takes all.
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19. What innovative procedures have you developed? How did you develop them? Who was involved? Where did the ideas come from?
Best Answer
By years of experience showing how to work a file affectively efficiently manage all task on a timely manner. The idea came from working hard instead of hard had to figure out a way to do so.
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20. In what areas do you believe American Express could improve upon itself?
Best Answer
American express has received very positive feedback both from employees and employers. My personal opinion is that american express should continue providing excellent customers service and take care of its employees.
2.
All things could use improvement but as far as I know it has working for years and they have made good changes.
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