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Aldi Mock Interview

Question 23 of 39 for our Aldi Mock Interview

Aldi was updated by on March 28th, 2024. Learn more here.

Question 23 of 39

How well do you handle customer complaints?

"As a volunteer receptionist for a local charity, I sometimes encountered complaints via phone. I was always comfortable in these situations and would first gather their contact information in case we got disconnected. Then I would listen to their concern or complaint to better understand where to route their complaint to if it was not something I could handle. I think with proper resources and training, I would be able to handle customer complaints at Aldi well."

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How to Answer: How well do you handle customer complaints?

Advice and answer examples written specifically for an Aldi job interview.

  • 23. How well do you handle customer complaints?

      Why the Interviewer Asks This Question

      Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a claim. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.

      Written by Rachelle Enns

      Entry Level Example

      "As a volunteer receptionist for a local charity, I sometimes encountered complaints via phone. I was always comfortable in these situations and would first gather their contact information in case we got disconnected. Then I would listen to their concern or complaint to better understand where to route their complaint to if it was not something I could handle. I think with proper resources and training, I would be able to handle customer complaints at Aldi well."

      Written by Rachelle Enns

      Experienced Example

      "I feel like I do an excellent job dealing with customer complaints. I've had some corporate training on conflict resolution and customer service that addressed how to handle customer complaints. I always remain professional and polite, never defensive while the customer voices their complaint or concern. Even if they are angry, I'm careful not to match their tone or escalate the situation. I'm always enthusiastic about helping resolve customer issues where possible, and if I'm unable, I reach out to my supervisor to provide that next level of support."

      Written by Jaymie Payne on October 27th, 2022

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I handle them on a case by case basis, always letting the customer know we are here to satisfy their needs."

      Rachelle's Feedback

      The interviewer would like to know your level of comfort when it comes to handling customer complaints. I have offered a revised sample below.
      "I handle customer complaints well and am comfortable dealing with customer-related issues. I always let the customer know I am here to serve, and handle each dispute professionally."
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