How to Answer: Tell me about a time when you went above and beyond for customer service.
Advice and answer examples written specifically for a Wal-Mart job interview.
28. Tell me about a time when you went above and beyond for customer service.
What You Need to Know
Detail a difficult situation where you recognized an opportunity to meet a customer's needs. Lay out the rationale behind your course of action, what distinguishes this example from your regular routine, and how you exceeded their expectations. Focus on the impact of your resolution and how it translates to their core values.
Written by Kevin Downey on July 9th, 2022
Answer Example
"Going above and beyond is very important to do when working in retail. The grocery store where I currently work presents many opportunities for me to perform that extraordinary act of kindness This includes helping seniors with their groceries, offering to help customers find a product, or even show them different ways to cook some of the produce they may be unfamiliar with."
Written by Rachelle Enns